Interim Results

About this update from Saga Plc

[{"type":"text","content":"\n \n 27 September 2023 \n Saga plc \n Interim results for the six months ended 31 July 2023 \n Cruise and Travel drive double-digit revenue growth \n Optimising Insurance in a difficult market \n Saga plc ( Saga or the Group ), the UK's specialist in products and services for people over 50, announces its interim results for the six months ended 31 July 2023. These results are reported under International Reporting Standard ( IFRS ) 17 'Insurance Contracts' and any prior year comparisons have been restated accordingly. \n \n \n \n Six months ended \n \n \n 31 July 2023 \n \n \n 31 July 2022 \n (restated) \n \n \n Change \n \n \n \n \n Revenue 1 \n \n \n £355.3m \n \n \n £309.8m \n \n \n 15% \n \n \n \n \n Underlying Profit Before Tax (Under Previous IFRS) 2 \n \n \n £13.4m \n \n \n £14.0m \n \n \n (4%) \n \n \n \n \n Underlying Profit Before Tax 0F 2 \n \n \n £8.0m \n \n \n £14.6m \n \n \n (45%) \n \n \n \n \n Loss before tax 3 \n \n \n (£77.8m) \n \n \n (£261.8m) \n \n \n 70% \n \n \n \n \n Available Operating Cash Flow 2 \n \n \n £85.9m \n \n \n £31.5m \n \n \n 173% \n \n \n \n \n Net Debt 2 \n \n \n £657.4m \n \n \n £721.3m \n \n \n (9%) \n \n \n \n \n Leverage ratio \n \n \n 7.0x \n \n \n 8.5x \n \n \n (1.5x) \n \n \n \n   \n Euan Sutherland, Saga's Group Chief Executive Officer, said: \n \"I am pleased to announce a 15% increase in revenue for the first half of the year, due to the continued growth of our Cruise and Travel businesses, in addition to further debt reduction. Alongside this, under consistent accounting standards, we report an underlying half year profit that is broadly in line with the prior year. \n \"In Ocean Cruise, bookings are on track to achieve our targets for the full year , reflecting continued strong customer demand, while our River Cruise business has returned to profit with a 34% increase in guest numbers. Travel is also on track to return to profit for the full year. \n \"In Insurance, we continue to develop our business against the backdrop of a difficult inflationary market. While travel and private medical insurance are achieving strong year-on-year revenue growth, the performance in motor continues to weigh on earnings and this has resulted in an impairment of goodwill. In Underwriting, we have paused the process for a potential sale of the business as, while we had established terms for the disposal, the Board believes there is potential to generate greater value once market conditions improve. \n \"Saga Money has expanded the range of financial products offered to our customers, most recently through the launch of a range of fixed rate savings accounts, and legal services, with more to come shortly. \n \"Overall, I am pleased with the progress made in the year to date. Looking ahead to the full year, we are keeping tight control of our costs and are confident that we will deliver significant double-digit growth in revenue and underlying profit that is ahead of market estimates, and repay the May 2024 bond when it falls due. This, alongside our continued focus on debt reduction, leaves us well placed as we position Saga for long-term sustainable growth.\" \n   \n Operational and financial highlights \n ·      Revenue 1 increased 15%, reflecting continued momentum in Cruise and Travel. \n ·      The Group reports an Underlying Profit Before Tax (Under Previous IFRS) 2 of £13.4m, compared with £14.0m in the prior year which benefited from one-off Insurance Underwriting releases. \n ·      Under IFRS 17, Underlying Profit Before Tax 2 was £8.0m, compared with £14.6m in the prior year. \n ·      Net Debt 2 , at 31 July 2023 was £657.4m, £63.9m lower than at 31 July 2022 and £54.3m lower than at 31 January 2023. This included Available Cash 2 of £180.7m. \n ·      Our reported loss before tax of £77.8m reflects a £68.1m impairment of Insurance Broking goodwill. At 31 July 2023, £381.5m of Insurance goodwill remained on the balance sheet. \n ·      For the full year, we expect to achieve significant double-digit growth in revenue and Underlying Profit Before Tax 2 when compared with the prior year, ahead of current estimates. \n _______________________________ \n 1 Revenue is stated net of ceded reinsurance premiums earned on business underwritten by the Group of £8.0m (H1 2022: £7.3m) less £5.2m onerous contract provision (H1 2022: nil) \n 2 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 3 Loss before tax includes an Insurance goodwill impairment of £68.1m (H1 2022: £269.0m) \n   \n Divisional performance \n Cruise - Ocean Cruise load factor exceeds 80%, while River Cruise returns to profit \n Ocean Cruise \n ·      Ocean Cruise reported an Underlying Profit Before Tax 4 of £12.9m for the first half of the year, compared with an Underlying Loss Before Tax 4 of £6.9m in the year before. \n ·      Ocean Cruise Trading EBITDA (Excluding Overheads) 4 in the first half of the year was £40.1m compared with £17.3m in the prior year. This was delivered through a load factor of 83%, 17ppts ahead of the 66% in the prior year, and a per diem of £333 which was 5% higher. \n ·      Ocean Cruise Available Operating Cash Flow 4 , after capital repayments and interest on the ship facilities, was £7.8m for the first six months of the year, compared with an outflow of £9.7m for the same period in 2022. \n ·      At 24 September 2023, the booked load factor for the full year was 86%, a 12ppt increase when compared with the same point last year with the per diem of £332, 4% ahead. We expect to report at least £40m Ocean Cruise Trading EBITDA (Excluding Overheads) 4 per ship. \n ·      Looking ahead to 2024/25, the booked load factor, at 24 September 2023, was 49% and the per diem was £359. This compares with 43% and £326 at the same point last year. \n   \n River Cruise \n ·      River Cruise reported a £1.5m Underlying Profit Before Tax 4 in the first half of the year, a significant improvement when compared with the £2.1m Underlying Loss Before Tax 4 in the year before. \n ·      Revenue growth was in excess of 40%, with the number of guests sailing with us increasing 34%, reflecting a load factor of 83% and per diem of £296. \n ·      Booked revenue at 24 September 2023 was £43.3m for the full year, 52% higher than at the same point last year, representing a load factor of 85% and per diem of £285. Bookings reflect a significant increase in the number of first-time buyers following the decision to offer more shorter seven-day cruises. \n ·      At the same date, the booked load factor for 2024/25 was 30% with revenue and guests 40% and 31% higher, when compared to the same time last year. \n   \n Travel - Profitability returning for the full year \n ·      In line with previous guidance, the Travel business reported a small Underlying Loss Before Tax 4 of £2.6m for the six months ended 31 July 2023, in line with the prior year. \n ·      At 24 September 2023, the booked revenue for the full year of £155.8m was 46% ahead of the same point in the prior year, with the volume of booked passengers 27% ahead. This places the business on track to return to an Underlying Profit Before Tax 4 for the full year, in line with previous guidance. \n ·      At the same date, booked revenue in relation to 2024/25 departures was £67.5m from 19.4k passengers. This compares with revenue of £58.9m and 18.1k passengers at the same point in the year before, reflecting an increase in the number of passengers booking, but also a higher revenue per passenger. \n   \n Insurance - Optimisation in a difficult market \n Insurance Broking \n ·      For the six months to 31 July 2023, Insurance Broking reports an Underlying Profit Before Tax 4 of £23.8m on an earned basis, compared with £36.7m 5 in the prior year. \n ·      The number of policies sold, across all products, for the first half of the year was 0.8m, 6% behind the prior year, reflecting lower motor and home volumes, broadly flat private medical insurance and higher travel insurance policies. The number of policies in force at 31 July 2023 was 1.6m, 5% behind 31 July 2022. \n ·      Travel insurance reported a 19% year-on-year revenue increase supported by 2% growth in policy sales. \n ·      Private medical insurance revenue grew 12% on a broadly stable policy base. \n ·      The motor insurance market remained challenging as underwriting rates continued to increase, reflecting the impact of ongoing claims inflation, faster than market-wide customer pricing. This continued to weigh on margins, particularly within our three-year fixed-price policies. For the first half of the year, motor and home: \n o  Policies sold and policies in force were 8% and 7% behind the prior year respectively. \n o  Margin per policy was £56, compared with £72 5 in the prior year. Looking ahead to the full year, we expect the margin to remain broadly at this level. \n o  Customer retention continues to be strong at 84%, 1ppt higher than in the prior year. \n ·      As lower policy sales in the current year translate into fewer renewal opportunities in future years, this, alongside lower margins, resulted in the goodwill allocated to the Insurance Broking business being impaired by £68.1m. At 31 July 2023, £381.5m of Insurance goodwill remained on the balance sheet. \n ·      We are taking action to mitigate the pressure on earnings and have identified a series of efficiencies that will reduce annual Insurance operating expenses by £5-10m. \n   \n Insurance Underwriting \n ·      For the first half of the year, Insurance Underwriting reported an Underlying Loss Before Tax 4 , after expected recoveries from reinsurance arrangements, of £3.6m, compared with an Underlying Profit Before Tax 4 of £15.8m 5 in the year before. \n ·      This performance was heavily impacted by claims inflation, estimated at around 15% in the year to date as the applied price increases are yet to fully flow through to insurance revenue. \n ·      In addition, we have observed an uptick in claims frequency, particularly in relation to third-party damage claims and the number of large bodily injury claims remains elevated. \n ·      These factors, when combined, result in a current year combined operating ratio ( COR ), before reinsurance arrangements, for the first half of the year of 136.4%, 23.1ppts higher than the 113.3% 5 in the prior year. \n ·      Looking ahead to the full year, the Insurance Underwriting business is expected to report an improved gross COR as the price increases continue to flow through to the result. \n   \n Wider strategic progress \n ·      Saga Money launched two new products including a range of fixed rate savings accounts and legal services for wills, probate and lasting powers of attorney. \n ·      Within Saga Media, the digital newsletter is reaching more than 750k readers three times a week and the Saga Magazine is distributed to 129k subscribers per month. \n ·      Delivery against our data strategy is progressing with our global consent programme now live for all new customers, completion of reconsent of existing customers on track for next year and the successful trial of a new customer cross-sell journey. \n ·      Our customer transactional net promoter score continued to grow, now at 62 compared with 61 last year. \n   \n Financial position \n Reducing our level of debt remains a key priority for the Group and good progress was made in the first half of the year as Net Debt 4 reduced by £54.3m when compared with 31 January 2023. The challenges within Insurance, and motor in particular, however, continue to weigh on the Group's cash generation and therefore the rate at which we are able to de-lever. \n We had previously announced that we were looking to sell our Insurance Underwriting operations and, while we were able to establish terms for the sale, the Board believes that greater value could be generated once conditions within the insurance market improve. We will, however, continue to evaluate our options as the landscape evolves. \n The Group expects to meet the £150m bond repayment due in May 2024 through a combination of Available Cash 4 resources and drawdown of the loan facility with Roger De Haan. To provide additional financial flexibility following repayment of the bond, the Group has agreed a £35m increase to the facility, taking the total to £85m, and an extension to the expiry date, to 31 December 2025. \n   \n To further increase the Group's financial flexibility, we have taken, and will continue to take action on costs which include reduction of the Central Cost base by at least £15m per annum and the rephasing of investments in our newer businesses. \n We remain confident in the Group's ability to repay the 2024 bond and we will continue to take the necessary steps to prioritise debt reduction. \n Outlook \n In Cruise, we expect to achieve at least £40m Ocean Cruise Trading EBITDA (Excluding Overheads) 4 per ship for the full year, through a load factor of around 86%, with the opportunity to grow this further in 2024/25. River Cruise and Travel, when combined, are anticipated to return to an Underlying Profit Before Tax 4 for the full year, in line with pre-pandemic levels. \n Insurance remains challenging as motor broking continues to weigh on earnings, however, plans are underway to re-develop aspects of our operation which will somewhat mitigate this. As a result, full year Insurance Broking profitability, on a written basis, is expected to be lower than the prior year. Repricing of the Insurance Underwriting motor book from mid-2022 onwards is starting to more fully benefit insurance revenues, and this is expected to lead to an improved gross combined operating ratio in the second half of 2023/24. \n Building on the progress made during the first six months of the year, Saga is well-placed to achieve full year double-digit growth in revenue and underlying profitability, when compared with 2022/23, and build on the opportunities ahead as we position Saga for sustainable growth. \n END \n Management will hold a presentation for analysts and investors at 9.30am today. The webcast can be accessed by registering at www.investis-live.com/saga-group/64d6149a2be9e41300ebdc0b/dwqd .. A copy of the presentation slides is available at www.corporate.saga.co.uk/investors/results-reports-presentations/ . \n A separate live presentation for retail investors will be held via the Investor Meet Company platform on 28 September 2023 at 9.30am. The presentation is open to all existing and potential investors. Questions can be submitted pre-event via the Investor Meet Company dashboard up until 9.00am on 27 September 2023, or at any time during the live presentation. Investors can sign up to Investor Meet Company for free and follow Saga plc via www.investormeetcompany.com/saga-plc/register-investor . Investors who already follow Saga plc on the Investor Meet Company platform will automatically be invited. \n Shareholders will continue to benefit from the complimentary digital subscription to the Saga Magazine. For those that have already taken advantage of this, the existing voucher codes will be extended for a further 12 months and those that have not, but wish to do so, should contact the team at www.saga.co.uk/chat . \n For further information, please contact: \n                                                                                                                   \n \n \n \n Saga plc \n Emily Roalfe, Head of Investor Relations and Treasury \n \n \n Tel: 07732 093 007 \n Email: [email protected] \n \n \n \n \n   \n Headland Consultancy \n Susanna Voyle      \n Will Smith \n \n \n   \n Tel: 020 3805 4822 \n Tel: 07980 894 557 \n Tel: 07872 350 428 \n Email: [email protected] \n \n \n \n   \n Notes to editors \n Saga is a specialist in the provision of products and services for people over 50. The Saga brand is one of the most recognised and trusted brands in the UK and is known for its high level of customer service and its high-quality, award-winning products and services including cruises and travel, insurance, personal finance and media. www.saga.co.uk \n   \n _______________________________ \n 4 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 5 The prior year has been restated to reflect the adoption of IFRS 17 'Insurance Contracts' \n   \n   \n Chairman's Statement \n Saga made progress during the first six months of the financial year, particularly within the Cruise and Travel businesses which reported a significant uplift in revenue. When combined, this was more than 40% higher than in the same six-month period the year before. \n Our ocean cruise ships are seeing a high level of demand and based on current bookings, are expected to sail with strong load factors for the full year and with a higher revenue per guest per night than before. We have also been working hard to develop our River Cruise operations to provide the same levels of satisfaction that guests experience on board our ocean cruise ships. The changes we have made to date have been well received. \n In Travel, we have seen an increase in the number of customers booking their holidays with us and we expect this to continue into the latter part of the year. \n Motor insurance continues to be a challenge and the profitability of that business has declined when compared with the prior year. We are focused on re-developing aspects of our operation which will reduce not only the costs associated with operating the Insurance Broking business, but also our central function. \n As part of our continued focus on debt reduction and ambition to move towards a capital-light model, we previously indicated that we had decided to sell our Insurance Underwriting operations. While a sale would have been possible, with terms having been established, the current conditions within the motor insurance market mean that a transaction now would not deliver the best value for the Group. Consequently, I have extended my existing £50.0m facility to £85.0m, providing incremental financial flexibility ahead of the bond repayment in May 2024. \n We are continuing to broaden the catalogue of products we are able to offer our customers and, in Saga Money, which specialises in supporting our customers with their financial needs, we have recently launched two new products. These include a range of fixed rate savings accounts and legal services in the form of support with wills, probate and lasting powers of attorney. \n We are focused on ensuring that Saga operates as efficiently as possible as we continue to reduce debt and position Saga for sustainable growth. While we are only six months into the financial year, I am pleased with the progress made and look forward to updating further as part of our full year results. \n   \n Group Chief Executive Officer's Statement \n Continued progress against our growth plan \n In the first half of the year, we continued to make progress against our three-step strategic growth plan. The Cruise business went from strength to strength with full year Ocean Cruise bookings already ahead of our target and guest satisfaction in River Cruise improving. Our Travel business saw a significant uplift in the number of passengers travelling and is on track to return to profit this year. Insurance has continued to be a challenge, particularly in motor, however, it remains a material proportion of the Group's earnings. Saga Money is also developing, having launched two new products earlier this month. \n Significant growth in Cruise and Travel \n Saga reports an Underlying Profit Before Tax (Under Previous IFRS) 1 of £13.4m for the first half of the year, compared with £14.0m in the prior year which benefitted from one-off Insurance Underwriting reserve releases. This reflects significant improvements in Cruise and Travel but continued pressure within Insurance from the effects of motor claims inflation and delays to market price increases. \n Following the adoption of International Financial Reporting Standard ( IFRS ) 17 'Insurance Contracts', this equates to an Underlying Profit Before Tax 5F 1 of £8.0m, compared with £14.6m 2 for the same six months in the year before. While the adoption of IFRS 17 changes the presentation and timing of profit recognition, it does not impact the underlying performance of the Group. \n For the six months ended 31 July 2023, we report a loss before tax of £77.8m which includes a £68.1m impairment of Insurance Broking goodwill. This compares with a loss of £261.8m 2 in the year before which included an Insurance goodwill impairment of £269.0m. \n Deleveraging also continued, benefiting from both increased Trading EBITDA 1 and lower Net Debt 1 which, at 31 July 2023, was £657.4m or £54.3m lower than at 31 January 2023. This included Available Cash 1 of £180.7m, £23.2m higher than at 31 January 2023. \n The progress in the first six months of the year, particularly within Cruise, Travel and Money, provides us with a strong platform as we move into the second half. Our drive to provide our customers with exceptional experiences every day, supported by our focus on data, leaves us well-positioned to return the business to long-term sustainable growth. \n Our growth plan \n As we have previously published, we are focused on strategic delivery under our three-step growth plan. An update on our progress, during the past six months, in each of these areas is set out below. \n Step 1 \n The first step in our growth plan is focused on maximising our core businesses of Cruise, Travel, Insurance and Money. \n Cruise \n In the first six months of the year, Ocean Cruise reported an Underlying Profit Before Tax 1 of £12.9m compared with an Underlying Loss Before Tax 1 of £6.9m in the prior year which included residual impacts from the pandemic. \n Revenue was 37% ahead of the prior year, delivered through a load factor of 83% and per diem of £333 which were 17ppts and 5% ahead of the same period for last year respectively. This equated to an Ocean Cruise Trading EBITDA (Excluding Overheads) 1 of £40.1m, compared with £17.3m in the prior year. \n In addition to delivering a significant uplift in revenue, Trading EBITDA (Excluding Overheads) 1 and Underlying Profit Before Tax 1 , the Ocean Cruise business also reported positive Available Operating Cash Flow 1 , even after allowing for the capital repayments and associated interest on the two ship facilities. In the six months to 31 July 2023, this equated to £7.8m which compares with an outflow of £9.7m in the same six-month period in the year before. \n Bookings for the full year, at 24 September 2023 were exceptionally strong with a load factor of 86% and per diem of £332, an increase of 12ppts and 4% respectively when compared to the same point last year. This places us on track to exceed the targeted £40m Ocean Cruise Trading EBITDA (Excluding Overheads) 1 per ship. \n Looking ahead to 2024/25, the booked load factor, at the same date, was 49%, 6ppts higher than the same time in the prior year and the per diem of £359 was 10% higher. \n Ocean Cruise has also continued to deliver exceptional experiences for guests, achieving a transactional net promoter score ( tNPS ) 3 of 82 in the year to date, compared with 57 in the prior year. \n River Cruise reported an Underlying Profit Before Tax 1 of £1.5m for the first six months of the year which compares with an Underlying Loss Before Tax 1 of £2.1m in the same period last year. This was delivered through a load factor of 83% and per diem of £296. During the period, around 8.6k guests sailed with us which was a 34% increase when compared with last year. \n Bookings for the full year are strong, with revenue, at 24 September 2023, 52% ahead of the same point in the prior year, reflecting an 85% load factor and £285 per diem. Based on this level of bookings, River Cruise is expected to report a small Underlying Profit Before Tax 1 for the full year, compared with the £5.1m Underlying Loss Before Tax 1 in 2022/23. \n At 24 September 2023, secured bookings for the year ended 31 January 2025 equated to revenue of £16.7m, 40% ahead of the same time last year, reflecting higher guest numbers and inflationary increases to pricing. At the same date, the load factor and per diem were 30% and £321 respectively. \n River Cruise has made excellent progress in replicating the same level of satisfaction that our guests experience on board our ocean cruise ships. This is demonstrated in the tNPS 3 score of 57 in the year to date which compares with 8 in the prior year, reflecting actions taken to improve pre-cruise administration and the quality of the food on board, alongside the benefit of fewer pandemic-driven itinerary changes. \n Travel \n In line with previous guidance, the Travel business reported a small Underlying Loss Before Tax 6F 1 of £2.6m in the first six months of the year, in line with the prior year. Revenue for the first half of the year of £69.7m, was 58% ahead of the prior period and the number of passengers that travelled with us was also ahead, by 25%. \n Turning to the full year, at 24 September 2023, booked revenue was £155.8m, representing a 46% increase when compared to the same point in the prior year, with passenger numbers 27% ahead. Based on this position and expected new bookings for the latter part of the year, we expect that the business will return to profit, as previously indicated, for the full year. \n We are delighted that the first of our exclusive private jet tours departed earlier this month, visiting 10 locations in just three weeks. Following the success of this tour, a further three tours are planned for 2024/25. \n Looking ahead to next year, at 24 September 2023, booked revenue was £67.5m from 19.4k passengers. This compares with £58.9m and 18.1k passengers at the same time last year, reflecting not only an increase in the number of passengers choosing to book with us, but also higher revenue per passenger arising from inflationary price increases and a move towards higher-margin products. \n Insurance \n For the first six months of the year, Insurance Broking reported an Underlying Profit Before Tax 1 , on an earned basis, of £23.8m compared with £36.7m 2 2 in the prior year. This reflects continued pressure on the motor result, but broadly stable performance in home, private medical and travel insurance. \n The number of policies sold across all products was 0.8m, 6% lower than in the year before, and the total policies in force at 31 July 2023 was 1.6m, or 5% behind the prior year. \n During the first six months of the year, travel insurance continued to recover post-pandemic, generating revenue of £8.7m which was 19% higher than in the year before, with policy sales increasing 2%. At the same time, revenue from the sale of private medical insurance was £15.3m, an increase of 12% on broadly flat policy sales, benefiting in part from a one-off contribution in relation to the partnership agreement secured with Bupa earlier in the year. \n Motor insurance continues to be subjected to prolonged levels of market-wide claims inflation. While this is now largely reflected in underwriting rates and customer pricing has begun to increase, it is currently not sufficient to offset the impact. As a result, motor broking remains under pressure but has maintained pricing discipline, prioritising the margin per policy over the volume of policies sold. \n Although the number of policies sold for motor and home insurance was 11% and 3% behind the prior year respectively, or 8% when combined, retention remained high at 84%, supported by renewals of our three-year fixed-price policies which remain particularly attractive to customers in the current inflationary environment. \n The margin per policy, under previous accounting standards, across motor and home was £58, ahead of our £55 guidance. The adoption of IFRS 17 does, however, require that some costs are reclassified as a cost of sale as opposed to overheads, which had been the case previously. The result of this change is that, under IFRS 17, the margin per policy for the current year is £56, compared with a restated £72 2 in the prior year. For the full year, we expect the margin per policy to remain broadly at the current level. \n The proportion of motor and home customers purchasing new policies directly, as opposed to through price-comparison websites, was 46%, reflecting a 4ppt reduction when compared with the prior year due to the extended inflationary pressures in the market encouraging more consumers to use price-comparison websites. \n In the short term, we expect motor insurance, in particular, to remain a challenge as fewer policies sold in the current year translate into a lower number of policies available for renewal in subsequent years. This, alongside lower margins, impacts future earnings and cash generation. As a reflection of this, Insurance Broking goodwill has been impaired by £68.1m, with £381.5m of Insurance goodwill remaining on the balance sheet at 31 July 2023. To offset some of the pressure on earnings, we have initiated a programme to re-develop our Insurance Broking business which will reduce operating expenses by £5-10m per annum. \n In the first six months of the year, Insurance Underwriting reported an Underlying Loss Before Tax 1 , after accounting for the impact of our reinsurance arrangements, of £3.6m, compared with an Underlying Profit Before Tax 1 of £15.8m 2 in the year before. While the business has applied significant price increases to reflect claims inflation, these take time to be fully reflected in the result. \n In addition to prolonged high levels of claims inflation, we, alongside the wider market, observed an increase in the frequency of claims, and in particular, those in relation to third-party damage. In addition, the number of large bodily injury claims has remained elevated, albeit small in absolute terms. \n The impact of these trends is that the current year combined operating ratio, before reinsurance arrangements, rose to 136.4% which was 23.1ppts higher than the prior year. This is, however, expected to reduce for the full year and beyond as the benefit from applied price increases is recognised. \n Money \n For the first half of the year, Saga Money reported an Underlying Profit Before Tax 1 of £0.2m, compared with £0.9m in the year before. This reflects the market-wide challenges within equity release owing to higher interest rates, while performance from our savings products was in line with the prior year. \n Earlier this month, Saga Money launched two new products designed to support our customers with a broader range of their financial needs. These included a range of fixed rate savings accounts in partnership with Flagstone and legal services supported by the Co-op such as wills, probate and lasting powers of attorney. \n Step 2 \n The second step of our growth plan is focused on reducing our levels of debt while scaling the business in a capital-light way, both of which are key to our long-term success. \n At 31 July 2023, our Net Debt 1 was £657.4m, or £63.9m lower than 31 July 2022 and £54.3m lower than at 31 January 2023. This included Available Cash 1 of £180.7m at the same date, after £31.1m of capital repayments on our two ocean cruise ships. \n As we have previously indicated, we conducted a sales process for the Insurance Underwriting business and, as part of that, we were able to establish terms for the sale. Given the current conditions within motor insurance, the Board believes that there is an opportunity to generate greater value once the market improves, however, we will continue to evaluate our options. \n We expect to repay the £150m bond due in May 2024 from a combination of Available Cash 1 and drawdown of the loan facility with Roger De Haan. In addition to the existing £50m available under the terms of the agreement, the Group has agreed an amendment to provide a further £35m, alongside an extension to the maturity date. To provide further financial flexibility in the medium term, we have identified a series of actions which will reduce the Group's central operating expenses by at least £15m per year, while also rephasing investment in some of our newer businesses. \n Step 3 \n The third step in our growth plan is focused on positioning Saga to deliver long-term sustainable growth through increasing the frequency and quality of interaction with our customers through data-driven insight. \n As part of this, the role of data and increasing the number of customers we are able to engage with is essential. Our lifetime value model is built and operational; and we are now capturing customer email addresses for all interactions through our website, which equates to around 17m unique visitors per year. We have also completed pilots for a new cross-sell journey. \n Saga Media is supporting this ambition, with the digital newsletter now reaching 750k readers three times a week and the Saga Magazine distributed to over 129k subscribers each month. \n As a measure of the strength of the Saga brand, we closely monitor Group customer tNPS which represents the willingness of our customers to recommend Saga products and services to their family, friends and colleagues. In the year to date, our tNPS was 62, a 1pt increase when compared with the same period in the previous year. \n Looking ahead to the full year \n The progress made in the year to date would not have been possible without our customers, investors, partners, communities and colleagues. I would, therefore, like to take this opportunity to thank you all for your ongoing support. \n Turning to the remainder of the year, we are focused on continuing to deliver exceptional experiences for our customers, further reducing our debt and driving significant double-digit growth in underlying profitability. \n _______________________________ \n 1 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 2 The prior year has been restated to reflect the adoption of IFRS 17 'Insurance Contracts' \n 3 tNPS for Ocean and River Cruise is not directly comparable with the prior year following the introduction of additional guest surveys \n   \n Group Chief Financial Officer's Review \n The Group has reported an Underlying Profit Before Tax 1 of £8.0m for the first half of the year, under the new accounting standard for insurance, International Financial Reporting Standard ( IFRS ) 17, compared to a restated £14.6m in the prior period. On the same basis as previous reporting, Underlying Profit Before Tax 1 was £13.4m, compared to the £14.0m we had previously reported for the first half of the prior year. \n The reasons for the negative impact of IFRS 17 on profit this half year, compared to a largely neutral impact in the prior period, are fairly technical in nature. This is mainly due to slightly different accounting for insurance claims settled via ongoing annuity payments, known as Periodical Payment Orders ( PPOs ), as well as the fact that, under IFRS 17, we are required to discount recoveries due under quota share reinsurance arrangements. None of this has any fundamental impact on how we see the economics of the business, or its profit drivers, and, on an ongoing basis, we would not expect results to be materially different between IFRS 17 and the previous standard. \n In terms of overall performance and in line with expectations we set as part of our full year results announcement, the very different market dynamics in our two main businesses are evident in our results. In terms of the positives, Cruise and Travel continued to recover from the pandemic, and the first half of this year has seen a return to normal trading. Travel and Cruise combined returned to profit, with an £11.6m loss in the first half of 2022/23 reversing to a profit of £11.8m in the first half of 2023/24. Seasonality effects mean that we expect a much higher level of profit in the second half of 2023/24, as roughly 60% of Travel revenue is generated in that period, and we expect a H2 Ocean Cruise load factor of at least 87% compared with 83% in the first half. \n In relation to Insurance, market conditions have continued to be difficult, with continued very high claims inflation putting pressure on the Underwriting business, Acromas Insurance Company Limited ( AICL ). Over the past 12 months, AICL has materially repriced its book, with average rate increases of over 60%. As we recognise premiums over the life of the policy, however, this means that these rate increases will not be fully included in revenue until next year and this is why current profitability remains under significant pressure. Equally, the significant increases in rates from AICL and other motor panel members have squeezed the profitability of our Broking division, accentuated by the fact that over 40% of the total motor book benefits from a three-year fixed-price guarantee. This is why our average margin across motor and home of £56 per policy in the first half is slightly below our target range of around £60 per policy. These pressures are not anticipated to reduce in the second half, with the motor market likely to remain challenging into 2024/25 and this is the main reason we have taken a further impairment of Insurance Broking goodwill of £68.1m for the first half of 2023/24. In assessing this impairment, we weighted our assumptions towards what we view as prudent downside assumptions as to future Broking cash flows. \n While this has not been an easy period for either Insurance Broking or Underwriting, the issues are mainly confined to motor, with home, travel and PMI performing in line with expectations. In addition, the three-year fixed-price challenge is relatively short-term as all policies will be repriced to current levels within two years; we are also pricing three-year fixed-price policies on a prudent basis that should, over time, be positive for margins. Finally, from an Underwriting perspective, we have taken the necessary pricing action and claims trends now appear to be stabilising. \n Partly in response to the pressure on Insurance earnings, we have recently launched a programme to reduce costs, particularly focused on central functions, and a move to a more devolved approach for core business units. We expect the run rate of Central Costs to reduce by at least £15m per annum, with a smaller improvement in the current year. Given these efficiencies and the seasonality of Cruise and Travel earnings, Underlying Profit Before Tax 1 for the full year is expected to be significantly higher than in 2022/23, whether calculated under IFRS 4 or under IFRS 17. \n In terms of our balance sheet, Net Debt 1 reduced by 8% from £711.7m at 31 January 2023 to £657.4m at 31 July, supported in the first half by an exceptionally high level of cash generation from Cruise and Travel, which more than offset lower cash generation from Insurance Broking and reduced AICL dividends. Cruise and Travel operating cash flow increased from £0.3m in the first half of 2022/23 to £73.0m in the first half of 2023/24. While partly due to improving profitability, the first half was also boosted by two working capital effects - a one-off release of cash from our ring-fenced River Cruise and Travel operations, as we moved from a 100% trust to a 70% escrow arrangement, and a recovery in Ocean Cruise advance receipts, which is somewhat seasonal in nature. While we still expect second half Cruise and Travel cash flow to be positive, it will be much lower than in the first half. \n As a result of the seasonality of Cruise and Travel cash flows and restructuring costs we will incur in connection with the new Group operating model, we expect full year Net Debt 1 to be slightly higher than at the half year, but still significantly below where we started the year. When combined with the positive outlook for Cruise and Travel businesses, lower-cost central functions and with the increase in the loan facility with Roger De Haan from £50m to £85m, we are very confident that we will be able to repay the £150m bond due in May 2024 from Available Cash 1 . We expect to retain a healthy level of working capital post the bond repayment, supported by the £85m Roger De Haan loan facility as well as the £50m revolving credit facility ( RCF ). This will also give Saga a platform to continue deleveraging the business and supporting future core business opportunities. \n _______________________________ \n 1 Refer to the Alternative Performance Measures Glossary for definition and explanation \n   \n Operating performance \n Group income statement \n \n \n \n £m \n \n \n   Unaudited \n 6m to \n July 2023 \n   \n \n \n                                 Change \n \n \n Unaudited6m to \n July 2022 \n (restated) \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Revenue 2 \n \n \n 355.3 \n \n \n 14.7% \n \n \n 309.8 \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Underlying Profit Before Tax 3 \n \n \n \n \n \n   \n \n \n \n \n \n \n \n Cruise and Travel \n \n \n 11.8 \n \n \n 201.7% \n \n \n (11.6) \n \n \n \n \n Insurance Broking (earned) \n \n \n 23.8 \n \n \n (35.1%) \n \n \n 36.7 \n \n \n \n \n Insurance Underwriting \n \n \n (3.6) \n \n \n (122.8%) \n \n \n 15.8 \n \n \n \n \n Total Insurance \n \n \n 20.2 \n \n \n (61.5%) \n \n \n 52.5 \n \n \n \n \n Other Businesses and Central Costs \n \n \n (12.5) \n \n \n 16.7% \n \n \n (15.0) \n \n \n \n \n Net finance costs 4 \n \n \n (11.5) \n \n \n (1.8%) \n \n \n (11.3) \n \n \n \n \n Underlying Profit Before Tax 3 \n \n \n 8.0 \n \n \n (45.2%) \n \n \n 14.6 \n \n \n \n \n Impairment of Insurance goodwill \n \n \n (68.1) \n \n \n   \n \n \n (269.0) \n \n \n \n \n Other exceptional items \n \n \n (17.7) \n \n \n \n \n \n (7.4) \n \n \n \n \n Loss before tax \n \n \n ( 77.8 ) \n \n \n 70.3 % \n \n \n (261.8) \n \n \n \n \n Tax credit/(expense) \n \n \n 6. 8 \n \n \n 25 1.1 % \n \n \n (4.5) \n \n \n \n \n Loss after tax \n \n \n ( 71.0 ) \n \n \n 73.3 % \n \n \n (266.3) \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Basic earnings/(loss) per share: \n \n \n \n \n \n   \n \n \n \n \n \n \n \n Underlying Earnings Per Share 3 \n \n \n 1.7p \n \n \n ( 62.2 %) \n \n \n 4.5p \n \n \n \n \n Loss per share \n \n \n (50.9p ) \n \n \n 73.4 % \n \n \n (191.3p) \n \n \n \n   \n The Group's business model is based on providing high-quality and differentiated products to its target demographic, predominantly focused on cruise, travel and insurance. The Cruise and Travel business comprises Ocean Cruise, River Cruise and Travel. The Insurance business operates mainly as a broker, sourcing underwriting capacity from selected third-party insurance companies, and, for motor and home, also from the Group's in-house underwriter. Other Businesses comprises Saga Money, Saga Media, Saga Insight and CustomerKNECT, a mailing and printing business. \n Revenue 2 \n Revenue 2 increased by 14.7% to £355.3m (H1 2022: £309.8m) due to increased trading in the Cruise and Travel businesses in the first half of the year as customer confidence towards Cruise and Travel returned to pre-pandemic levels. \n Underlying Profit Before Tax 3 \n The Group generated a total Underlying Profit Before Tax 3 of £8.0m in the first half of the current year compared to £14.6m in the first half of the prior year. This is primarily due to a £12.9m reduction in Insurance Broking profitability due to difficult trading conditions within motor and a £19.4m reduction in Insurance Underwriting profitability due to lower changes to liabilities for prior year incurred claims and an increased current year loss ratio. This was broadly offset by a £23.4m improvement in Cruise and Travel, moving from an £11.6m loss to an £11.8m profit, of which £19.8m relates to the Ocean Cruise business. \n Net finance costs 4 in the period were £11.5m (H1 2022: £11.3m), which excludes finance costs that are included within the Cruise and Travel businesses of £9.7m (H1 2022: £9.6m) and Insurance Underwriting business of £6.5m (H1 2022: £1.3m). \n Loss before tax \n The loss before tax for the period of £77.8m includes a £68.1m impairment to Insurance Broking goodwill and other exceptional items of £17.7m consisting of: \n ·      restructuring costs of £5.9m; \n ·      onerous contract provisions of £9.2m on three-year fixed-price policies and on insurance contracts under IFRS 17; \n ·      fair value loss on debt securities of £4.8m; \n ·      a £3.1m positive change in discount rate on non-PPO insurance liabilities; \n ·      arrangement fee on the unsecured loan facility with Roger De Haan of £1.0m; \n ·      a £0.1m acquisition cost on the purchase of The Big Window Consulting Limited; \n ·      fair value losses of £0.9m on derivatives de-designated in the period; \n ·      foreign exchange gains on river cruise ship leases of £0.6m; and \n ·      a positive IFRS 16 adjustment of £0.5m on river cruise ships. \n The loss before tax in the prior period of £261.8m includes a £269.0m impairment to Insurance goodwill and other exceptional items of £7.4m including: \n ·      restructuring costs of £2.1m; \n ·      an onerous contract provision of £0.9m on insurance contracts under IFRS 17; \n ·      fair value loss on debt securities of £6.9m; \n ·      a £2.9m positive change in discount rate on non-PPO insurance liabilities; \n ·      acquisition costs on the purchase of The Big Window Consulting Limited of £0.6m; \n ·      fair value gain on derivatives de-designated in the period of £0.9m; \n ·      foreign exchange loss on river cruise ship leases of £0.3m; and \n ·      a negative IFRS 16 adjustment of £0.4m on river cruise ships. \n   \n Tax \n The Group's tax credit for the period was £6.8m (H1 2022: £4.5m expense), representing a tax effective rate of 70.1% (H1 2022: 62.5%), excluding the Insurance goodwill impairment charge. In both the current and prior periods, the difference between the Group's tax effective rate and the standard rate of corporation tax, was mainly due to the Group's Ocean Cruise business being in the tonnage tax regime. \n There was also an adjustment in the current period for the over-provision of prior year tax of £1.2m (H1 2022: £1.6m under-provision). Excluding the impact of the Ocean Cruise business being in the tonnage tax regime, the Insurance goodwill impairment and adjustments to prior year tax, the tax effective rate for the current period is 25.6%. \n Earnings/(loss) per share \n The Group's Underlying Basic Earnings Per Share 3 was 1.7p (H1 2022: 4.5p). The Group's reported basic loss per share was 50.9p (H1 2022: loss of 191.3p). \n   \n Effect of IFRS 17 on profit before tax \n \n \n \n £m \n \n \n \n \n \n Unaudited 6m to \n 31 July 2023 \n \n \n Change \n \n \n Unaudited \n 6m to \n 31 July 2022 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Underlying Profit Before Tax (Under Previous IFRS) 3 \n \n \n \n \n \n 13.4 \n \n \n (0.6) \n \n \n 14.0 \n \n \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n New approach to reserve margin \n \n \n \n \n \n (1.8) \n \n \n (0.7) \n \n \n (1.1) \n \n \n \n \n Change in valuation of PPO reserves (other than due to margin) \n \n \n \n \n \n (1.6) \n \n \n 0.2 \n \n \n (1.8) \n \n \n \n \n Discounting of non-PPO reserves (other than change in discount rate) \n \n \n \n \n \n (4.0) \n \n \n (4.3) \n \n \n 0.3 \n \n \n \n \n Effect of expensing insurance acquisition costs when incurred \n \n \n \n \n \n 1.0 \n \n \n (0.6) \n \n \n 1.6 \n \n \n \n \n Other individually immaterial adjustments \n \n \n \n \n \n 1.0 \n \n \n (0.6) \n \n \n 1.6 \n \n \n \n \n Impact of IFRS 17 on Underlying Profit Before Tax 3 \n \n \n \n \n \n (5.4) \n \n \n (6.0) \n \n \n 0.6 \n \n \n \n \n   \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Underlying Profit Before Tax 3 \n \n \n \n \n \n 8.0 \n \n \n (6.6) \n \n \n 14.6 \n \n \n \n \n \n \n \n \n \n \n \n \n   \n For the period ended 31 July 2023, the transition to IFRS 17 resulted in an Underlying Profit Before Tax 3 reduction of £5.4m, compared with a £0.6m benefit for the same period in the prior year. \n The material movements between the IFRS 17 impact on Underlying Profit Before Tax 3 across the two periods are detailed below: \n ·      £4.3m negative impact arising from the discounting of non-PPO reserves which, under previous IFRS, were not subject to discounting. The negative impact in the current year largely arises from the increase in recoveries under the quota share reinsurance agreement, with these recoveries discounted over a longer duration than that of the underlying claims. This did not represent a significant impact in the prior period. \n ·      The new approach to reserve margin adjusts for differences in reserving between IFRS 4 and IFRS 17. Specifically, management margins included within IFRS 4 results are reversed, while new provisions for events not in data ( ENIDs ) and risk adjustment are included under IFRS 17. In the first half of 2023/24, the reversal of the change in management margins reduced IFRS 17 profit by £5.1m and this was partially offset by a reduction in ENIDs of £2.0m and a reduction in the risk adjustment of £1.3m, net of reinsurance. \n ·      The impact of expensing insurance acquisition costs when incurred, produced a benefit to Underlying Profit Before Tax 3 in both the current, and prior periods. This is due to decreasing acquisition costs linked to lower sales of AICL-underwritten policies. The £0.6m movement, when compared to the prior period, reflects a slow-down of that trend. \n   \n \n \n \n £m \n \n \n \n \n \n Unaudited \n 6m to \n 31 July 2023 \n \n \n Change \n \n \n Unaudited \n 6m to \n 31 July 2022 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Loss before tax (under previous IFRS) \n \n \n \n \n \n (66.7) \n \n \n 190.8 \n \n \n (257.5) \n \n \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n Impact of IFRS 17 on Underlying Profit Before Tax 3 \n \n \n \n \n \n (5.4) \n \n \n (6.0) \n \n \n 0.6 \n \n \n \n \n Impact of discount rate change on non-PPO reserves \n \n \n \n \n \n 3.1 \n \n \n 0.2 \n \n \n 2.9 \n \n \n \n \n Fair value losses on investments \n \n \n \n \n \n (4.8) \n \n \n 2.1 \n \n \n (6.9) \n \n \n \n \n Net expense from onerous contracts \n \n \n \n \n \n (4.0) \n \n \n (3.1) \n \n \n (0.9) \n \n \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n Loss before tax \n \n \n \n \n \n (77.8) \n \n \n 184.0 \n \n \n (261.8) \n \n \n \n \n \n \n \n \n \n \n \n \n   \n In the six months ended 31 July 2023, the adoption of IFRS 17 increased the loss before tax by £11.1m (H1 2022: £4.3m). The most material reasons for this are as follows: \n ·      £5.4m arising from the movements in Underlying Profit Before Tax 3 described above. \n ·      £4.0m in relation to the provision for onerous contracts. The higher provision is due to a combination of an increase in contracts that are onerous at initial recognition (primarily due to renewals in years two and three of three-year fixed-price policies) and an upwards revaluation of the existing provision due to prolonged claims inflation. \n ·      £4.8m reduction in the value of investments backing claims liabilities, largely offset by the related increase in the discount rate used to value claims liabilities, which was a £3.1m benefit. \n _______________________________ \n 2 Revenue is stated net of ceded reinsurance premiums earned on business underwritten by the Group of £8.0m (H1 2022: £7.3m) less £5.2m onerous contract provision (H1 2022: nil) \n 3 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 4 Net finance costs exclude Cruise, Travel and Insurance Underwriting finance costs and net fair value gains/(losses) on derivatives \n   \n Cruise and Travel \n \n \n \n   \n \n \n Unaudited 6m to July 2023 \n \n \n   \n \n \n Unaudited 6m to July 2022 \n \n \n \n \n £m \n \n \n Ocean \n Cruise \n \n \n River \n Cruise \n \n \n Travel \n \n \n Total Cruise and Travel \n \n \n Change \n \n \n Ocean Cruise \n \n \n River \n Cruise \n \n \n Travel \n \n \n Total Cruise \n and Travel \n \n \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Revenue \n \n \n 103.8 \n \n \n 23.4 \n \n \n 69.7 \n \n \n 196.9 \n \n \n 44.6% \n \n \n 75.7 \n \n \n 16.5 \n \n \n 44.0 \n \n \n 136.2 \n \n \n \n \n Gross profit \n \n \n 36.1 \n \n \n 6.5 \n \n \n 13.6 \n \n \n 56.2 \n \n \n 170.2% \n \n \n 11.9 \n \n \n 1.3 \n \n \n 7.6 \n \n \n 20.8 \n \n \n \n \n Marketing expenses \n \n \n (6.5) \n \n \n (2.8) \n \n \n (5.4) \n \n \n (14.7) \n \n \n (56.4%) \n \n \n (4.7) \n \n \n (1.6) \n \n \n (3.1) \n \n \n (9.4) \n \n \n \n \n Other operating expenses \n \n \n (7.0) \n \n \n (2.2) \n \n \n (10.9) \n \n \n (20.1) \n \n \n (50.0%) \n \n \n (4.8) \n \n \n (1.8) \n \n \n (6.8) \n \n \n (13.4) \n \n \n \n \n Investment return \n \n \n - \n \n \n - \n \n \n 0.1 \n \n \n 0.1 \n \n \n 100.0% \n \n \n - \n \n \n - \n \n \n - \n \n \n - \n \n \n \n \n Finance costs \n \n \n (9.7) \n \n \n - \n \n \n - \n \n \n (9.7) \n \n \n (1.0%) \n \n \n (9.3) \n \n \n - \n \n \n (0.3) \n \n \n (9.6) \n \n \n \n \n Underlying Profit/(Loss) Before Tax 5 \n \n \n 12.9 \n \n \n 1.5 \n \n \n (2.6) \n \n \n 11.8 \n \n \n 201.7% \n \n \n (6.9) \n \n \n (2.1) \n \n \n (2.6) \n \n \n (11.6) \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Average revenue per passenger (£) \n \n \n 4,325 \n \n \n 2,600 \n \n \n 2,681 \n \n \n 3,337 \n \n \n 5.4% \n \n \n 4,731 \n \n \n 2,750 \n \n \n 2,095 \n \n \n 3,167 \n \n \n \n \n Ocean Cruise passengers ('000) \n \n \n 24.3 \n \n \n \n \n \n \n \n \n 24.3 \n \n \n 50.0% \n \n \n 16.2 \n \n \n \n \n \n \n \n \n 16.2 \n \n \n \n \n Ocean Cruise load factor \n \n \n 83% \n \n \n \n \n \n \n \n \n 83% \n \n \n 17ppts \n \n \n 66% \n \n \n \n \n \n \n \n \n 66% \n \n \n \n \n Ocean Cruise per diem (£) \n \n \n 333 \n \n \n \n \n \n \n \n \n 333 \n \n \n 4.7% \n \n \n 318 \n \n \n \n \n \n \n \n \n 318 \n \n \n \n \n River Cruise passengers ('000) \n \n \n \n \n \n 8.6 \n \n \n \n \n \n 8.6 \n \n \n 34.4% \n \n \n \n \n \n 6.4 \n \n \n \n \n \n 6.4 \n \n \n \n \n River Cruise load factor \n \n \n \n \n \n 83% \n \n \n \n \n \n 83% \n \n \n n/a \n \n \n \n \n \n n/a \n \n \n \n \n \n n/a \n \n \n \n \n River Cruise per diem (£) \n \n \n \n \n \n 296 \n \n \n \n \n \n 296 \n \n \n n/a \n \n \n \n \n \n n/a \n \n \n \n \n \n n/a \n \n \n \n \n Travel passengers ('000) \n \n \n \n \n \n \n \n \n 25.7 \n \n \n 25.7 \n \n \n 24.8% \n \n \n \n \n \n \n \n \n 20.6 \n \n \n 20.6 \n \n \n \n   \n Ocean Cruise \n The Ocean Cruise business owns two ocean cruise ships, Spirit of Discovery and Spirit of Adventure. \n In the first half of the year, the business returned to fully operational conditions for the first time since the pandemic and achieved a load factor of 83% (H1 2022: 66%) and a per diem of £333 (H1 2022: £318). These two factors, when combined, equated to revenue growth of 37.1% and resulted in a return to profitability from an Underlying Loss Before Tax 5 of £6.9m to an Underlying Profit Before Tax 5 of £12.9m, an improvement of 287.0%. \n In the first half of the prior year, there were some adverse impacts on a small number of cruises due to COVID-19, while the conflict in Ukraine dampened customer demand for departures to the Baltics and Black Sea, resulting in late itinerary changes and some limited cancellations. \n River Cruise \n The River Cruise business has 10-year leases in place for two boutique river cruise ships, Spirit of the Rhine and Spirit of the Danube, alongside other charters which are largely managed on an annual basis . \n In the first half of the year, the business returned to more normal operating conditions. For 2023/24, the Cruise team have aligned management information for the River Cruise business to the Ocean Cruise business so load factor and per diems are now key performance indicators for River Cruise. The business achieved a load factor of 83% and a per diem of £296. This resulted in revenue growth of 41.8% and a return to profitability from an Underlying Loss Before Tax 5 of £2.1m to an Underlying Profit Before Tax 5 of £1.5m. \n In the prior period, although the business was operating, both the Omicron variant of COVID-19, and the conflict in Ukraine, impacted the number of passengers travelling, due to continued customer caution in relation to Central Europe. \n Travel \n The Travel business, which includes both the Saga Holidays and Titan brands, has seen increased volumes compared to the prior period, with passenger numbers increasing from 20.6k to 25.7k. \n This has led to an Underlying Loss Before Tax 5 of £2.6m which is comparable to the first half of last year with the increase in revenue of 58.4% being offset by increases to both marketing and operating expenses as the business returns to a more normal operating environment. The September to October period in the second half is where the majority of the business's profit arises, as these are peak travel months for our customers. The Travel business remains on track to return to an Underlying Profit Before Tax 5 for the full year. \n In the first half of the prior year, the recovery in volumes was impacted by a level of disruption from a variety of factors, including operational challenges faced by airlines and airports. \n Forward Cruise and Travel sales \n Ocean Cruise load factors for 2023/24 are ahead of the same point last year for 2022/23 by 12ppts. This is due to the business being fully operational for the first time since the pandemic with significant demand for the Ocean Cruise product particularly in the summer months where load factors are above 90%. The per diem for 2023/24 is 4.1% higher than the same point last year for 2022/23 as the Group has reflected the inflationary impact on operating costs in customer pricing. \n Ocean Cruise load factors for 2024/25 are ahead of the same point last year for 2023/24 by 6ppts. The per diem for 2024/25 is 10.1% higher than the same point last year for 2023/24. \n River Cruise revenue and passengers booked for 2023/24 are ahead of the same point last year for 2022/23 by 52.5% and 42.7% respectively, reflecting an 85% load factor and £285 per diem. This is due to increased customer demand for 2023/24 compared to customer caution in respect of Central Europe in 2022/23. \n River Cruise revenue and passengers booked for 2024/25 are ahead of the same point last year for 2023/24 by 40.3% and 31.1% respectively. Load factor and per diems for 2024/25 are 30% and £321 respectively. \n Travel bookings for 2023/24 are ahead at the same point last year for 2022/23 by 45.9% and 27.3% for revenue and passengers respectively. The increased revenue is due in part to higher passengers but also increases in operating costs being incorporated in customer pricing and a move towards a higher revenue, higher margin product range. The increase in passengers is due to higher uptake of long-haul travel within our Titan brand as customer confidence returns. \n Travel bookings for 2024/25 are ahead of the same point last year for 2023/24 by 14.6% for revenue and 7.2% for passengers. \n \n \n \n   \n \n \n Current year departures \n \n \n   \n \n \n Next year departures \n \n \n \n \n   \n \n \n 24 September 2023 \n \n \n Change \n \n \n 25 September 2022 \n \n \n   \n \n \n 24 September 2023 \n \n \n Change \n \n \n 25 September 2022 \n \n \n \n \n Ocean Cruise revenue (£m) \n \n \n 206.3 \n \n \n 26.9% \n \n \n 162.6 \n \n \n \n \n \n 124.1 \n \n \n 23.1% \n \n \n 100.8 \n \n \n \n \n Ocean Cruise load factor \n \n \n 86% \n \n \n 12ppts \n \n \n 74% \n \n \n \n \n \n 49% \n \n \n 6ppts \n \n \n 43% \n \n \n \n \n Ocean Cruise per diem (£) \n \n \n 332 \n \n \n 4.1% \n \n \n 319 \n \n \n \n \n \n 359 \n \n \n 10.1% \n \n \n 326 \n \n \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n River Cruise revenue (£m) \n \n \n 43.3 \n \n \n 52.5% \n \n \n 28.4 \n \n \n \n \n \n 16.7 \n \n \n 40.3% \n \n \n 11.9 \n \n \n \n \n River Cruise passengers ('000) \n \n \n 16.7 \n \n \n 42.7% \n \n \n 11.7 \n \n \n \n \n \n 5.9 \n \n \n 31.1% \n \n \n 4.5 \n \n \n \n \n River Cruise load factor \n \n \n 85% \n \n \n n/a \n \n \n n/a \n \n \n \n \n \n 30% \n \n \n n/a \n \n \n n/a \n \n \n \n \n River Cruise per diem (£) \n \n \n 285 \n \n \n n/a \n \n \n n/a \n \n \n \n \n \n 321 \n \n \n n/a \n \n \n n/a \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Travel revenue (£m) \n \n \n 155.8 \n \n \n 45.9% \n \n \n 106.8 \n \n \n \n \n \n 67.5 \n \n \n 14.6% \n \n \n 58.9 \n \n \n \n \n Travel passengers ('000) \n \n \n 57.8 \n \n \n 27.3% \n \n \n 45.4 \n \n \n \n \n \n 19.4 \n \n \n 7.2% \n \n \n 18.1 \n \n \n \n _______________________________ \n 5 Refer to the Alternative Performance Measures Glossary for definition and explanation \n Insurance \n Insurance Broking \n The Insurance Broking business provides tailored insurance products and services, principally motor, home, private medical and travel insurance. \n Its role is to price the policies and source the lowest cost of risk, whether through the panel of motor and home underwriters or through solus arrangements for private medical and travel i nsurance. The Group's in-house insurer, AICL, sits on the motor and home panels and competes for that business with other panel members on equal terms. AICL offers its underwriting capacity on the home panel through a coinsurance deal with a third party, and so the Group takes no underwriting risk for that product. Even if underwritten by a third party, the product is presented as a Saga product and the Group manages the customer relationship. \n \n \n \n \n \n \n Unaudited 6m to July 2023 \n \n \n   \n \n \n  Unaudited 6m to July 2022 (restated) \n \n \n \n \n \n \n \n Motor \n \n \n Home \n \n \n Other \n \n \n   \n \n \n   \n \n \n Motor \n \n \n Home \n \n \n Other \n \n \n   \n \n \n \n \n £m \n \n \n Broking \n \n \n Broking \n \n \n Broking \n \n \n Total \n \n \n Change \n \n \n Broking \n \n \n Broking \n \n \n Broking \n \n \n Total \n \n \n \n \n Gross written premiums ( GWP ): \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Broked \n \n \n 61.9 \n \n \n 78.3 \n \n \n 70.0 \n \n \n 210.2 \n \n \n 17.6% \n \n \n 45.3 \n \n \n 71.9 \n \n \n 61.6 \n \n \n 178.8 \n \n \n \n \n Underwritten \n \n \n 86.9 \n \n \n - \n \n \n 1.7 \n \n \n 88.6 \n \n \n (10.4%) \n \n \n 97.1 \n \n \n - \n \n \n 1.8 \n \n \n 98.9 \n \n \n \n \n GWP \n \n \n 148.8 \n \n \n 78.3 \n \n \n 71.7 \n \n \n 298.8 \n \n \n 7.6% \n \n \n 142.4 \n \n \n 71.9 \n \n \n 63.4 \n \n \n 277.7 \n \n \n \n \n Broker revenue \n \n \n 4.7 \n \n \n 12.1 \n \n \n 23.3 \n \n \n 40.1 \n \n \n (27.1%) \n \n \n 22.0 \n \n \n 11.9 \n \n \n 21.1 \n \n \n 55.0 \n \n \n \n \n Instalment revenue \n \n \n 1.7 \n \n \n 1.6 \n \n \n - \n \n \n 3.3 \n \n \n 10.0% \n \n \n 1.5 \n \n \n 1.5 \n \n \n - \n \n \n 3.0 \n \n \n \n \n Add-on revenue \n \n \n 4.2 \n \n \n 4.9 \n \n \n - \n \n \n 9.1 \n \n \n (7.1%) \n \n \n 4.6 \n \n \n 5.2 \n \n \n - \n \n \n 9.8 \n \n \n \n \n Other revenue \n \n \n 13.4 \n \n \n 8.1 \n \n \n (1.2) \n \n \n 20.3 \n \n \n (8.1%) \n \n \n 13.2 \n \n \n 8.6 \n \n \n 0.3 \n \n \n 22.1 \n \n \n \n \n Written revenue \n \n \n 24.0 \n \n \n 26.7 \n \n \n 22.1 \n \n \n 72.8 \n \n \n (19.0%) \n \n \n 41.3 \n \n \n 27.2 \n \n \n 21.4 \n \n \n 89.9 \n \n \n \n \n Written gross profit \n \n \n 20.7 \n \n \n 26.7 \n \n \n 25.8 \n \n \n 73.2 \n \n \n (17.7%) \n \n \n 38.1 \n \n \n 27.2 \n \n \n 23.6 \n \n \n 88.9 \n \n \n \n \n Marketing expenses \n \n \n (5.1) \n \n \n (2.6) \n \n \n (3.2) \n \n \n (10.9) \n \n \n 12.1% \n \n \n (6.6) \n \n \n (3.4) \n \n \n (2.4) \n \n \n (12.4) \n \n \n \n \n Written gross profit after marketing expenses \n \n \n 15.6 \n \n \n 24.1 \n \n \n 22.6 \n \n \n 62.3 \n \n \n (18.6%) \n \n \n 31.5 \n \n \n 23.8 \n \n \n 21.2 \n \n \n 76.5 \n \n \n \n \n Other operating expenses \n \n \n (18.3) \n \n \n (15.5) \n \n \n (10.3) \n \n \n (44.1) \n \n \n (11.6%) \n \n \n (17.6) \n \n \n (13.5) \n \n \n (8.4) \n \n \n (39.5) \n \n \n \n \n Written Underlying (Loss)/Profit Before Tax 6 \n \n \n (2.7) \n \n \n 8.6 \n \n \n 12.3 \n \n \n 18.2 \n \n \n (50.8%) \n \n \n 13.9 \n \n \n 10.3 \n \n \n 12.8 \n \n \n 37.0 \n \n \n \n \n Written to earned adjustment \n \n \n 5.6 \n \n \n - \n \n \n - \n \n \n 5.6 \n \n \n   \n \n \n (0.3) \n \n \n - \n \n \n - \n \n \n (0.3) \n \n \n \n \n Earned Underlying Profit Before Tax 6 \n \n \n 2.9 \n \n \n 8.6 \n \n \n 12.3 \n \n \n 23.8 \n \n \n (35.1%) \n \n \n 13.6 \n \n \n 10.3 \n \n \n 12.8 \n \n \n 36.7 \n \n \n \n \n   \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Policies in force \n \n \n 754k \n \n \n 634k \n \n \n 208k \n \n \n 1,596k \n \n \n (5.4%) \n \n \n 840k \n \n \n 658k \n \n \n 189k \n \n \n 1,687k \n \n \n \n \n Policies sold \n \n \n 385k \n \n \n 323k \n \n \n 111k \n \n \n 819k \n \n \n (6.4%) \n \n \n 433k \n \n \n 333k \n \n \n 109k \n \n \n 875k \n \n \n \n \n Third-party panel share 7 \n \n \n 38.9% \n \n \n \n \n \n \n \n \n \n \n \n 11.2ppts \n \n \n 27.7% \n \n \n \n \n \n \n \n \n \n \n \n \n   \n Insurance Broking Underlying Profit Before Tax 6 on a written basis (which excludes the impact of the written to earned adjustment deferring the revenue on policies underwritten over the term of the policy) decreased to £18.2m from £37.0m. On an earned basis (which includes the impact of the written to earned adjustment), Underlying Profit Before Tax 6 decreased to £23.8m from £36.7m. \n A key metric for the Insurance Broking business is written gross profit, after deducting marketing expenses, but before deducting overheads. This reduced from £76.5m in the prior period to £62.3m in the current period due mainly to lower renewal volumes and margins on motor business. The fall of £15.9m in written gross profits after marketing expenses in motor was partially offset by a £0.3m and £1.4m improvement in Home and Other Broking respectively. The improvement in Other Broking was mainly due to a one-off payment from Bupa on private medical insurance ( PMI ) as part of the agreed terms for migrating the book from AXA. \n For motor and home insurance, in terms of the total gross margin after marketing expenses, new business profits increased by £0.8m, while there was a £16.4m reduction in renewal profits. \n The reduction in profitability of the motor business is attributable to significant inflationary pressures on the net rates charged by the Broking division's panel partners, which have increased at a faster pace than the price that can be charged to consumers in a competitive marketplace. This has been accentuated by the fact that a significant number of motor policies are on three-year fixed-price deals, which fixes the price to the customer for two renewals. Lower new business volumes in the prior year have also led to an 11% reduction in the level of renewal volumes in the current year. \n The three-year fixed-price product remains important, with 319k policies sold in the period, 45% of total motor and home policies, with 30% of direct new business customers taking the product despite cost of living pressures. The Group remains of the view that this product is highly attractive to our customer base, and while current profitability has been impacted by high industry inflation, this is a short-term challenge as all policies will have been repriced by the middle of 2025 at the latest. Inflation for the three-year fixed-price home product is within expectations. \n The challenging motor environment led to the average gross margin per policy for motor and home combined, calculated as written gross profit less marketing expenses, divided by the number of policies sold, reducing to £56.1 in the current period, compared with £72.2 in the prior period. \n In addition, while customer retention improved from 83% to 84%, overall motor and home policies in force decreased by 7% compared to 31 July 2022 and direct new business sales reduced by 4ppts to 46% as the Group rebalanced volumes and renewals towards price-comparison website distribution channels. \n Written profit and gross margin per policy for motor and home are stated after allowing for deferral of part of the revenues from three-year fixed-price policies, which is then recognised in profit or loss when the option to renew those policies at a predetermined fixed price is exercised or lapses, recognising inflation risk inherent in these products. As at 31 July 2023, £11.1m (H1 2022: £9.1m) of income had been deferred in relation to three-year fixed-price policies, £4.5m (H1 2022: £3.9m) of which related to income written in the period to 31 July 2023. \n Motor Broking \n Gross written premiums increased by 4.5% due to a 17.5% increase in average premiums, partially offset by a 11.1% decrease in core policies sold. Gross written premiums from business underwritten by AICL decreased 10.5% to £86.9m (H1 2022: £97.1m) due to a 24.5% decrease in core policies sold that were underwritten by AICL, offset by a 18.6% increase in average premiums. \n Written gross profit minus marketing expenses was £15.6m (H1 2022: £31.5m), contributing £40.5/policy (H1 2022: £72.7/policy). The decrease in written gross profits and margin per policy is mainly due to the adverse impact of inflation on motor renewal profitability. \n Home Broking \n Gross written premiums increased by 8.9% due to a 12.3% increase in average premiums, partially offset by a 3.0% reduction in core policies sold. \n Written gross profit minus marketing expenses was £24.1m (H1 2022: £23.8m) and, on a per policy basis, this was £74.6/policy (H1 2022: £71.5/policy). The increase in new business margins was offset by lower renewal margins and a 3.9% decrease in renewal policies sold. \n Other Broking \n The Other Insurance Broking business primarily comprises PMI and travel insurance. \n Gross written premiums increased 13.1% as a result of higher average premiums on travel insurance policies, with policy sales broadly stable at 86k (H1 2022: 84k). \n Gross profits after marketing costs relating to travel insurance products increased by £0.8m. \n While sales of the PMI product were stable, gross profit after marketing costs was £1.3m higher. This increase is mainly due to a one-off payment from Bupa as part of the agreed terms for migrating the book from AXA. \n Insurance Underwriting \n \n \n \n \n \n \n   \n \n \n Unaudited 6m to July 2023 \n \n \n   \n \n \n Unaudited 6m to July 2022 (restated) \n \n \n \n \n £m \n \n \n   \n \n \n      \n Gross \n \n \n Re- \n insurance \n \n \n   \n Net \n \n \n Gross change \n \n \n   \n Gross \n \n \n Re- \n insurance \n \n \n   \n Net \n \n \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Insurance revenue \n \n \n A \n \n \n 78.5 \n \n \n (8.0) \n \n \n 70.5 \n \n \n (4.2%) \n \n \n 81.9 \n \n \n (7.3) \n \n \n 74.6 \n \n \n \n \n Incurred claims (current year claims) \n \n \n B \n \n \n (91.5) \n \n \n 19.2 \n \n \n (72.3) \n \n \n (16.9%) \n \n \n (78.3) \n \n \n 5.4 \n \n \n (72.9) \n \n \n \n \n Claims handling costs in relation to incurred claims \n \n \n C \n \n \n (7.9) \n \n \n - \n \n \n (7.9) \n \n \n (16.2%) \n \n \n (6.8) \n \n \n - \n \n \n (6.8) \n \n \n \n \n Changes to liabilities for incurred claims (prior year claims) \n \n \n D \n \n \n 8.6 \n \n \n 7.4 \n \n \n 16.0 \n \n \n (54.5%) \n \n \n 18.9 \n \n \n 7.7 \n \n \n 26.6 \n \n \n \n \n Other incurred insurance service expenses \n \n \n E \n \n \n (7.7) \n \n \n - \n \n \n (7.7) \n \n \n - \n \n \n (7.7) \n \n \n - \n \n \n (7.7) \n \n \n \n \n Insurance service result \n \n \n   \n \n \n (20.0) \n \n \n 18.6 \n \n \n (1.4) \n \n \n (350.0%) \n \n \n 8.0 \n \n \n 5.8 \n \n \n 13.8 \n \n \n \n \n Net finance (expense)/income \n  from (re)insurance (excludes impact of change in discount rate on non-PPO liabilities) \n \n \n   \n \n \n (12.9) \n \n \n 6.4 \n \n \n (6.5) \n \n \n   \n \n \n 1.4 \n \n \n (2.7) \n \n \n (1.3) \n \n \n \n \n Investment return (excludes fair value gains/losses on debt securities) \n \n \n   \n \n \n 4.3 \n \n \n - \n \n \n 4.3 \n \n \n 30.3% \n \n \n 3.3 \n \n \n - \n \n \n 3.3 \n \n \n \n \n Underlying (Loss)/Profit Before Tax 6 \n \n \n   \n \n \n (28.6) \n \n \n 25.0 \n \n \n (3.6) \n \n \n (325.2%) \n \n \n 12.7 \n \n \n 3.1 \n \n \n 15.8 \n \n \n \n \n   \n \n \n   \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n \n \n \n \n \n \n Reported loss ratio \n \n \n (B+D)/A \n \n \n 105.6% \n \n \n \n \n \n 79.9% \n \n \n (33.1ppt) \n \n \n 72.5% \n \n \n \n \n \n 62.1% \n \n \n \n \n Expense ratio \n \n \n (C+E)/A \n \n \n 19.9% \n \n \n \n \n \n 22.1% \n \n \n (2.2ppt) \n \n \n 17.7% \n \n \n \n \n \n 19.4% \n \n \n \n \n Reported combined operating ratio ( COR ) \n \n \n (B+C+D+E)/A \n \n \n 125.5% \n \n \n \n \n \n 102.0% \n \n \n (35.3ppt) \n \n \n 90.2% \n \n \n \n \n \n 81.5% \n \n \n \n \n Current year COR \n \n \n (B+C+E)/A \n \n \n 136.4% \n \n \n \n \n \n 124.7% \n \n \n (23.1ppt) \n \n \n 113.3% \n \n \n \n \n \n 117.2% \n \n \n \n \n Number of earned policies \n \n \n   \n \n \n 278k \n \n \n \n \n \n \n \n \n (17.6%) \n \n \n 337k \n \n \n \n \n \n \n \n \n \n \n Policies in force - Saga motor \n \n \n   \n \n \n 462k \n \n \n \n \n \n \n \n \n (22.9%) \n \n \n 599k \n \n \n \n \n \n \n \n \n \n   \n The Group's in-house underwriter, AICL, underwrites over 60% of the motor business sold by Insurance Broking, alongside a smaller proportion of business on other panels. Alongside this, AICL underwrites a portion of Saga's home panel, although all home underwriting risk is passed to third-party insurance and reinsurance providers. AICL also has excess of loss and funds-withheld quota share reinsurance arrangements in place relating to its motor underwriting line of business, which transfer a significant proportion of motor insurance risk to third-party reinsurers. \n In line with the wider market, AICL has experienced a prolonged period of elevated claims inflation which, in the six months to 31 July 2023, was estimated at around 15%. In response to this, material price increases have been applied over the past 12 months, however, these take time to fully flow through to insurance revenue. \n Gross insurance revenue, in the first half of the year, decreased by 4.2% to £78.5m (H1 2022: £81.9m) reflecting a 17.6% reduction in the number of earned policies underwritten by AICL, particularly those underwritten for Saga as opposed to other panels. This was only partially offset by the 16.2% increase in average earned premiums. \n While claims trends in the first half of 2022/23 were somewhat adverse to expectations, inflationary pressures really started to accelerate from mid-2022 onwards. Results for the second half of the year were heavily impacted by these pressures, as well as from an increased frequency of large losses. These trends have continued into the first half of 2023/24, albeit with some moderation in large loss frequency and with pricing actions over the past 12 months now starting to benefit revenues. \n The above factors, when combined, result in an increased current year gross COR of 136.4% (H1 2022: 113.3%), however, after allowing for reinsurance arrangements, this reduces to 124.7% (H1 2022: 117.2%). \n Following the increases applied over the past year, pricing now reflects recent, and emerging trends, and, as a result, the COR is expected to reduce over time as these higher prices flow through to the result. \n Changes to liabilities for incurred claims reduced from a positive £26.6m in the prior period to £16.0m in the current year result. This is in line with previous indications that we expected lower run-off emergence in future. The net finance expense line includes the unwind of the discount of opening claims liabilities, which materially increased in the prior period due to the increase in the claims discount rate over the last 12 months. This also includes modest adjustments to the valuation of PPO liabilities, which were a net £1.8m expense in the first half of 2023/24 compared with a £0.2m positive in the prior period. \n _______________________________ \n 6 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 7 Third-party underwriter's share of the motor panel for policies \n   \n Other Businesses and Central Costs \n \n \n \n \n \n \n Unaudited 6m to July 2023 \n \n \n   \n \n \n Unaudited 6m to July 2022 (restated) \n \n \n \n \n £m \n \n \n Other \n Businesses \n \n \n Central Costs \n \n \n Total \n \n \n Change \n \n \n Other \n Businesses \n \n \n Central Costs \n \n \n Total \n \n \n \n \n Revenue: \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Money \n \n \n 3.7 \n \n \n - \n \n \n 3.7 \n \n \n (9.8%) \n \n \n 4.1 \n \n \n - \n \n \n 4.1 \n \n \n \n \n Media and CustomerKNECT \n \n \n 5.8 \n \n \n - \n \n \n 5.8 \n \n \n 13.7% \n \n \n 5.1 \n \n \n - \n \n \n 5.1 \n \n \n \n \n Insight \n \n \n 0.5 \n \n \n - \n \n \n 0.5 \n \n \n 100.0% \n \n \n - \n \n \n - \n \n \n - \n \n \n \n \n Other \n \n \n - \n \n \n - \n \n \n - \n \n \n (100.0%) \n \n \n - \n \n \n 0.8 \n \n \n 0.8 \n \n \n \n \n Total revenue \n \n \n 10.0 \n \n \n - \n \n \n 10.0 \n \n \n - \n \n \n 9.2 \n \n \n 0.8 \n \n \n 10.0 \n \n \n \n \n Gross profit \n \n \n 4.2 \n \n \n 2.5 \n \n \n 6.7 \n \n \n (5.6%) \n \n \n 4.2 \n \n \n 2.9 \n \n \n 7.1 \n \n \n \n \n Operating expenses \n \n \n (6.4) \n \n \n (15.1) \n \n \n (21.5) \n \n \n 3.6% \n \n \n (3.8) \n \n \n (18.5) \n \n \n (22.3) \n \n \n \n \n Investment income \n \n \n - \n \n \n 2.3 \n \n \n 2.3 \n \n \n   \n \n \n - \n \n \n 0.2 \n \n \n 0.2 \n \n \n \n \n Net finance costs \n \n \n - \n \n \n (11.5) \n \n \n (11.5) \n \n \n (1.8%) \n \n \n - \n \n \n (11.3) \n \n \n (11.3) \n \n \n \n \n Underlying (Loss)/Profit Before Tax 8 \n \n \n (2.2) \n \n \n (21.8) \n \n \n (24.0) \n \n \n 8.7% \n \n \n 0.4 \n \n \n (26.7) \n \n \n (26.3) \n \n \n \n   \n The Group's Other Businesses include Saga Money, Saga Media, Saga Insight and CustomerKNECT. \n Underlying Profit Before Tax 8 for Other Businesses combined has decreased by £2.6m from £0.4m to an Underlying Loss Before Tax 8 of £2.2m, due to net investments of £2.2m across Saga Money, Saga Media and Saga Insight. In addition, revenue in Saga Money has decreased by £0.4m due to a challenging equity release market. \n Central operating expenses decreased to £15.1m (H1 2022: £18.5m). Gross administration costs, before Group recharges, decreased by £2.3m in the period, mainly as a result of lower property costs following the closure of the Group's offices and net costs decreased by £3.4m due to higher Group recharges to the business units. \n Net finance costs in the period were £11.5m (H1 2022: £11.3m), which excludes finance costs that are included within the Cruise and Travel businesses of £9.7m (H1 2022: £9.6m) and Insurance Underwriting business of £6.5m (H1 2022: £1.3m). \n _______________________________ \n 8 Refer to the Alternative Performance Measures Glossary for definition and explanation \n   \n Cash flow and liquidity \n Available Operating Cash Flow \n \n \n \n £m \n \n \n \n \n \n    Unaudited 6m to \n July 2023 \n   \n \n \n                                          Change \n \n \n Unaudited \n 6m to \n July 2022 \n (restated) \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n Insurance Broking Trading EBITDA 9 \n \n \n \n \n \n 27.5 \n \n \n (31.3%) \n \n \n 40.0 \n \n \n \n \n Other Businesses and Central Costs Trading EBITDA 9 \n \n \n \n \n \n (10.0) \n \n \n 18.0% \n \n \n (12.2) \n \n \n \n \n Trading EBITDA 9, 10 from unrestricted businesses \n \n \n   \n \n \n 17.5 \n \n \n (37.1%) \n \n \n 27.8 \n \n \n \n \n Dividends paid by Insurance Underwriting business \n \n \n \n \n \n 7.0 \n \n \n (53.3%) \n \n \n 15.0 \n \n \n \n \n Working capital and non-cash items \n \n \n \n \n \n (0.7) \n \n \n 85.1% \n \n \n (4.7) \n \n \n \n \n Capital expenditure funded with Available Cash 9 \n \n \n \n \n \n (10.9) \n \n \n (58.0%) \n \n \n (6.9) \n \n \n \n \n Available Operating Cash Flow 9 before cash repayment from/(injection into) Cruise and Travel operations \n \n \n \n \n \n 12.9 \n \n \n (58.7%) \n \n \n 31.2 \n \n \n \n \n Cash repayment from/(injection into) River Cruise and Travel businesses \n \n \n \n \n \n 26.0 \n \n \n 306.3% \n \n \n (12.6) \n \n \n \n \n Ocean Cruise Available Operating Cash Flow 9 \n \n \n \n \n \n 47.0 \n \n \n 264.3% \n \n \n 12.9 \n \n \n \n \n Available Operating Cash Flow 9 \n \n \n   \n \n \n 85.9 \n \n \n 172.7% \n \n \n 31.5 \n \n \n \n \n Restructuring costs \n \n \n \n \n \n (4.8) \n \n \n (585.7%) \n \n \n (0.7) \n \n \n \n \n Interest and financing costs \n \n \n \n \n \n (21.3) \n \n \n (13.3%) \n \n \n (18.8) \n \n \n \n \n Business acquisitions \n \n \n \n \n \n - \n \n \n 100.0% \n \n \n (0.9) \n \n \n \n \n Tax receipts \n \n \n \n \n \n 0.3 \n \n \n (87.5%) \n \n \n 2.4 \n \n \n \n \n Other payments \n \n \n \n \n \n (5.8) \n \n \n - \n \n \n (5.8) \n \n \n \n \n Change in cash flow from operations \n \n \n \n \n \n 54.3 \n \n \n 605.2% \n \n \n 7.7 \n \n \n \n \n Change in ship debt \n \n \n \n \n \n (31.1) \n \n \n (103.3%) \n \n \n (15.3) \n \n \n \n \n Cash at 1 February \n \n \n \n \n \n 157.5 \n \n \n (15.6%) \n \n \n 186.6 \n \n \n \n \n Available Cash 9 at 31 July \n \n \n   \n \n \n 180.7 \n \n \n 0.9% \n \n \n 179.0 \n \n \n \n \n \n \n \n \n \n \n \n \nAvailable Operating Cash Flow 9 is made up of the cash flows from unrestricted businesses and the dividends paid by restricted companies, less any cash injections to those businesses. Unrestricted businesses include Insurance Broking (excluding specific ring-fenced funds to satisfy FCA regulatory requirements), Other Businesses and Central Costs, and the Group's Ocean Cruise business. Restricted businesses include AICL, River Cruise and Travel. \n Excluding cash transfers to and from the Cruise and Travel businesses, the Group continued to be cash generative in the period, with an Available Operating Cash Flow 9 of £12.9m compared with £31.2m in the prior period. Trading EBITDA 9,10 from unrestricted businesses reduced by £10.3m, mainly as a result of reduced motor margins in the Insurance Broking segment. Changes in working capital were a £0.7m outflow in the current period, compared with a £4.7m outflow in the first half of the prior year, and dividends from AICL reduced by £8.0m, as expected. \n For River Cruise and Travel, the Group was repaid £26.0m in the first half of the year. This is an improvement of £38.6m when compared with the £12.6m provided to the businesses to cover trading cash flows in the first half of the prior year. The improvement is due to the businesses, in agreement with the Civil Aviation Authority ( CAA ), moving from a fully ring-fenced trust arrangement, where the businesses could not access 100% of customer cash from the trust until they returned from their river cruise or holiday, to a ring-fenced escrow arrangement trust where 70% of customer cash is restricted until they return. At 31 July 2023, the ring-fenced businesses held cash of £59.0m, of which £47.2m was held in trust. The Group must hold a minimum of £8.1m of cash outside of trust within the ring-fenced businesses as agreed with the CAA. \n The Ocean Cruise business reported an operating cash inflow of £47.0m (H1 2022: £12.9m), with an increase in advance customer receipts of £18.7m (H1 2022: £4.0m), and net trading income of £31.4m (H1 2022: £10.2m), partially offset by capital expenditure of £3.1m (H1 2022: £1.3m). Net of interest costs of £8.1m (H1 2022: £7.3m), the Ocean Cruise business reported net cash inflow, before any capital repayments on the ship debt, of £38.9m for the first half of 2023/24 compared to £5.6m in the first half of the prior year. \n As a result of the significantly improved cash generation from the Ocean Cruise business and cash repayments from the River Cruise and Travel businesses, partially offset by a reduction in cash generation from unrestricted businesses, Available Operating Cash Flow 9 increased from an inflow of £31.5m in the prior period to £85.9m in the current period. \n Other cash flow movements \n Interest and financing costs increased in the current period due to higher interest costs on the ship debt deferral loans and the debt issue costs associated with the unsecured loan facility with Roger De Haan. \n In the prior period, business acquisitions relate to the purchase of The Big Window Consulting Limited. \n The Group continued to make the agreed payments to the defined benefit pension fund as part of the deficit recovery plan of £5.8m (H1 2022: £5.8m). These are included within other payments. \n In the current period, the Group continued to make capital repayments against its ship debt facilities, with one payment totalling £15.3m (H1 2022: £15.3m) on Spirit of Discovery's debt facility and one payment totalling £15.8m (H1 2022: £nil) on Spirit of Adventure's debt facility. \n _______________________________ \n 9 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 1 0 Trading EBITDA includes the line-item impact of IFRS 16 with the corresponding impact to net finance costs included in net cash flows used in financing activities \n   \n Reconciliation between operating and reported metrics \n Available Operating Cash Flow 11 reconciles to net cash flows from operating activities as follows: \n \n \n \n £m \n \n \n \n \n \n Unaudited \n 6m to \n July 2023 \n   \n \n \n   \n   \n Change \n \n \n Unaudited \n 6m to \n July 2022 (restated) \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n Net cash flows from/(used in) operating activities (reported) \n \n \n \n \n \n 51.9 \n \n \n 490.2% \n \n \n (13.3) \n \n \n \n \n Exclude cash impact of: \n \n \n \n \n \n \n \n \n   \n \n \n \n \n \n \n \n \n \n \n Trading of restricted divisions \n \n \n \n \n \n (5.9) \n \n \n (125.2%) \n \n \n 23.4 \n \n \n \n \n \n \n \n Non-trading costs \n \n \n \n \n \n 0.2 \n \n \n (96.9%) \n \n \n 6.5 \n \n \n \n \n \n \n \n Interest paid \n \n \n \n \n \n 20.7 \n \n \n 4.0% \n \n \n 19.9 \n \n \n \n \n \n \n \n Tax paid \n \n \n \n \n \n - \n \n \n   \n \n \n 0.9 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n 15.0 \n \n \n (70.4%) \n \n \n 50.7 \n \n \n \n \n Cash released from restricted divisions \n \n \n \n \n \n 33.0 \n \n \n   \n \n \n 2.4 \n \n \n \n \n Include capital expenditure funded from Available Cash 11 \n \n \n \n \n \n (10.9) \n \n \n (58.0%) \n \n \n (6.9) \n \n \n \n \n Include Ocean Cruise capital expenditure \n \n \n \n \n \n (3.1) \n \n \n (121.4%) \n \n \n (1.4) \n \n \n \n \n Available Operating Cash Flow 11 \n \n \n   \n \n \n 85.9 \n \n \n 172.7% \n \n \n 31.5 \n \n \n \n   \n Trading EBITDA 11 reconciles to Underlying Profit Before Tax 11 as follows: \n \n \n \n £m \n \n \n \n \n \n Unaudited \n 6m to \n July 2023 \n   \n \n \n Change \n   \n \n \n Unaudited \n 6m to \n July 2022 (restated) \n \n \n \n \n \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Insurance Broking Trading EBITDA 11 \n \n \n \n \n \n 27.5 \n \n \n (31.3%) \n \n \n 40.0 \n \n \n \n \n Insurance Underwriting Trading EBITDA 11 \n \n \n \n \n \n 2.9 \n \n \n (83.1%) \n \n \n 17.2 \n \n \n \n \n Ocean Cruise Trading EBITDA 11, 12 \n \n \n \n \n \n 33.1 \n \n \n 164.8% \n \n \n 12.5 \n \n \n \n \n River Cruise and Travel Trading EBITDA 11 \n \n \n \n \n \n (0.5) \n \n \n 88.4% \n \n \n (4.3) \n \n \n \n \n Other Businesses and Central Costs Trading EBITDA 11 \n \n \n \n \n \n (10.0) \n \n \n 18.0% \n \n \n (12.2) \n \n \n \n \n Trading EBITDA 11 \n \n \n   \n \n \n 53.0 \n \n \n (0.4%) \n \n \n 53.2 \n \n \n \n \n Depreciation and amortisation \n \n \n \n \n \n (17.3) \n \n \n 16.4% \n \n \n (20.7) \n \n \n \n \n Titan River Cruise commitment costs \n \n \n \n \n \n - \n \n \n (100.0%) \n \n \n 4.3 \n \n \n \n \n Net finance costs (including Cruise, Travel and Underwriting) \n \n \n \n \n \n (27.7) \n \n \n (24.8%) \n \n \n (22.2) \n \n \n \n \n Underlying Profit Before Tax 11 \n \n \n   \n \n \n 8.0 \n \n \n (45.2%) \n \n \n 14.6 \n \n \n \n \nAdjusted Trading EBITDA 11 is used in the Group's leverage calculation for the revolving credit facility ( RCF ) covenant and is calculated as follows: \n \n \n \n £m \n \n \n \n \n \n Unaudited \n 6m to \n July 2023 \n   \n \n \n Change \n   \n \n \n Unaudited \n 6m to \n July 2022 (restated) \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Trading EBITDA 11 for 12m to 31 January 2023 \n \n \n \n \n \n 92.6 \n \n \n 42.0% \n \n \n 65.2 \n \n \n \n \n Less Trading EBITDA 11 for 6m to 31 July 2022 \n \n \n \n \n \n (53.2) \n \n \n (81.6%) \n \n \n (29.3) \n \n \n \n \n Add Trading EBITDA 11 for 6m to 31 July 2023 \n \n \n \n \n \n 53.0 \n \n \n (0.4%) \n \n \n 53.2 \n \n \n \n \n Trading EBITDA 11 (12 months rolling) \n \n \n   \n \n \n 92.4 \n \n \n 3.7% \n \n \n 89.1 \n \n \n \n \n Titan River Cruise commitment costs \n \n \n \n \n \n - \n \n \n (100.0%) \n \n \n 4.3 \n \n \n \n \n Impact of accounting standard changes since 31 January 2017 \n \n \n \n \n \n 2.0 \n \n \n 122.5% \n \n \n (8.9) \n \n \n \n \n Spirit of Discovery and Spirit of Adventure Trading EBITD A 11,12 \n \n \n \n \n \n (59.4) \n \n \n (180.2%) \n \n \n (21.2) \n \n \n \n \n Adjusted Trading EBITDA 11 \n \n \n \n \n \n 35.0 \n \n \n (44.7%) \n \n \n 63.3 \n \n \n \n   \n Ocean Cruise Trading EBITDA 11 reconciles to Ocean Cruise Trading EBITDA (Excluding Overheads) 11 as follows: \n \n \n \n £m \n \n \n \n \n \n Unaudited \n 6m to \n July 2023 \n \n \n Change \n \n \n Unaudited \n 6m to \n July 2022 \n \n \n \n \n \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Ocean Cruise Trading EBITDA 11 \n \n \n   \n \n \n 33.1 \n \n \n 164.8% \n \n \n 12.5 \n \n \n \n \n Ocean Cruise overheads \n \n \n \n \n \n 7.0 \n \n \n 45.8% \n \n \n 4.8 \n \n \n \n \n Ocean Cruise Trading EBITDA (Excluding Overheads) 11 \n \n \n   \n \n \n 40.1 \n \n \n 131.8% \n \n \n 17.3 \n \n \n \n _______________________________ \n 1 1 Refer to the Alternative Performance Measures Glossary for definition and explanation \n 1 2 EBITDA includes Ocean Cruise overheads \n   \n Statement of financial position \n Goodwill \n During the first half of 2023, high claims cost inflation, particularly in Motor, has continued to put pressure on the Insurance business. Combined with the impact of Saga's three-year fixed-price product and highly competitive market conditions, this is expected to lead to lower margins per policy and lower overall profit before tax for the broking business, compared to prior assumptions. The Group has therefore conducted an impairment review of the £449.6m Insurance goodwill asset that was included on the statement of financial position at 31 January 2023. \n The Group's revised five-year financial forecasts incorporate the modelled impact of the changes in the market environment, including the impact of continued pressure on margins. Further stress tests have also been considered, including the continuation of high claims cost inflation for an extended period and further downsides compared to revised base case assumptions. This has resulted in management taking the decision to impair insurance goodwill by a further £68.1m as at 31 July 2023. Consistent with the approach taken in prior years, this impairment is not included within Underlying Profit Before Tax 13 . \n _______________________________ \n 13 Refer to the Alternative Performance Measures Glossary for definition and explanation \n Carrying value of ocean cruise ships \n At 31 July 2023, the carrying value of the Group's ocean cruise ships was £597.2m (31 January 2023: £607.0m). Trading performance in the current year has been very positive, and with strong bookings for 2024/25, the Directors concluded that there were no indicators of impairment at 31 July 2023. \n Investment portfolio \n The majority of the Group's financial assets are held by its Insurance Underwriting entity and represent premium income received and invested to settle claims and meet regulatory capital requirements. \n The amount held in invested funds decreased by £38.5m to £241.4m (31 January 2023: £279.9m), partly due to payment of £7.0m of dividends from AICL in the period. At 31 July 2023, 100% of the financial assets held by the Group were invested with counterparties with a risk rating of BBB or above, compared with 97.9% in the prior period, reflecting the relatively stable credit risk rating of the Group's investment holdings. \n \n \n \n \n \n \n \n \n \n Credit risk rating \n \n \n \n \n Unaudited at 31 July 2023 \n \n \n AAA \n \n \n AA \n \n \n A \n \n \n BBB \n \n \n Unrated \n \n \n Total \n \n \n \n \n   \n \n \n   \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Investment portfolio: \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n \n \n \n Deposits with financial institutions \n \n \n - \n \n \n 4.3 \n \n \n 6.2 \n \n \n - \n \n \n - \n \n \n 10.5 \n \n \n \n \n \n \n \n Debt securities \n \n \n 23.0 \n \n \n 57.4 \n \n \n 69.2 \n \n \n 80.6 \n \n \n - \n \n \n 230.2 \n \n \n \n \n \n \n \n Money market funds \n \n \n 0.7 \n \n \n - \n \n \n - \n \n \n - \n \n \n - \n \n \n 0.7 \n \n \n \n \n Total invested funds \n \n \n 23.7 \n \n \n 61.7 \n \n \n 75.4 \n \n \n 80.6 \n \n \n - \n \n \n 241.4 \n \n \n \n \n Derivative assets \n \n \n - \n \n \n - \n \n \n 1.1 \n \n \n - \n \n \n - \n \n \n 1.1 \n \n \n \n \n Total financial assets \n \n \n 23.7 \n \n \n 61.7 \n \n \n 76.5 \n \n \n 80.6 \n \n \n - \n \n \n 242.5 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Credit risk rating \n \n \n \n \n At 31 January 2023 \n \n \n AAA \n \n \n AA \n \n \n A \n \n \n BBB \n \n \n Unrated \n \n \n Total \n \n \n \n \n   \n \n \n   \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n £m \n \n \n \n \n \n \n \n \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n Investment portfolio: \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n   \n \n \n \n \n \n \n \n Debt securities \n \n \n 23.5 \n \n \n 74.9 \n \n \n 64.2 \n \n \n 91.8 \n \n \n - \n \n \n 254.4 \n \n \n \n \n \n \n \n Money market funds \n \n \n 19.6 \n \n \n - \n \n \n - \n \n \n - \n \n \n - \n \n \n 19.6 \n \n \n \n \n \n \n \n Loan funds \n \n \n - \n \n \n - \n \n \n - \n \n \n - \n \n \n 5.9 \n \n \n 5.9 \n \n \n \n \n Total invested funds \n \n \n 43.1 \n \n \n 74.9 \n \n \n 64.2 \n \n \n 91.8 \n \n \n 5.9 \n \n \n 279.9 \n \n \n \n \n Derivative assets \n \n \n - \n \n \n - \n \n \n 2.5 \n \n \n - \n \n \n - \n \n \n 2.5 \n \n \n \n \n Total financial assets \n \n \n 43.1 \n \n \n 74.9 \n \n \n 66.7 \n \n \n 91.8 \n \n \n 5.9 \n \n \n 282.4 \n \n \n \n   \n Insurance reserves \n Analysis of insurance contract liabilities at 31 July 2023 and 31 January 2023 is as follows: \n \n \n \n   \n \n \n Unaudited at 31 July 2023 \n \n \n At 31 January 2023 (restated) \n \n \n \n \n £m \n \n \n Gross \n \n \n Reinsurance assets \n \n \n Net \n \n \n Gross \n \n \n Reinsurance assets \n \n \n Net \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Incurred claims - estimate of the present value of future cash flows \n \n \n 263.9 \n \n \n (115.9) \n \n \n 148.0 \n \n \n 259.2 \n \n \n (87.6) \n \n \n 171.6 \n \n \n \n \n Incurred claims - risk adjustment \n \n \n 36.8 \n \n \n (29.8) \n \n \n 7.0 \n \n \n 35.6 \n \n \n (27.4) \n \n \n 8.2 \n \n \n \n...

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