Cosmos Health Signs Agreement to Deploy Artificial Intelligence (AI)-Powered Call Center to Optimize Order Intake, Customer Communications, and Operating Efficiency

About this update from Cosmos Health Inc.

CHICAGO, June 23, 2026 (GLOBE NEWSWIRE) -- Cosmos Health Inc. ("Cosmos Health" or the “Company”) (NASDAQ:COSM), a diversified, vertically integrated global healthcare group, today announced that it has signed an agreement to deploy an Artificial Intelligence (AI)-powered call center to support customer communications, including order intake and routine support functions, marking the latest step in the Company’s ongoing integration of AI across its operations. Under the agreement, the Company’s wholly owned pharmaceutical distribution subsidiary, CosmoFarm S.A. (“CosmoFarm”), will deploy an AI-powered voice and communications platform to manage and enhance its customer communications. The platform is expected to support inbound and outbound calls through capabilities including a multilingual voice assistant, intelligent call handling, outbound campaign automation, integration with back-end systems, and real-time reporting and dashboards. CosmoFarm recently reported record quarterly revenue and continued strong growth across its expanding pharmacy network. Its high and growing transaction volumes make scalable, intelligent customer engagement increasingly valuable. By automating routine customer interactions, order intake, and support functions, the AI-powered call center is expected to drive process optimization, cost efficiencies, improved responsiveness, and reduced errors, allowing CosmoFarm to continue scaling efficiently while elevating the overall customer experience. This initiative builds on Cosmos Health’s broader AI strategy, announced in April 2026. Under that strategy, the Company has been deploying AI-driven solutions across both its front-end operations — including order management and customer relationship handling — and its back-end operations, including warehouse optimization, inventory management, and supply chain processes. In certain areas, the Company believes that AI-driven optimization may reduce specific operating expenses by up to 30%, depending on the process and level of automation. Greg Siokas, CEO of Cosmos Health, stated: "Deploying an AI-powered call center to support order intake and customer communications is a natural next step in our AI strategy, using technology to drive process optimization, cost efficiencies, and an improved customer experience. This is expected to deliver meaningful benefits across our ...

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