American Express Company · NYSE:AXP
American Express — Shareholder Meeting (April 2012)
17 slides from American Express's shareholder meeting presentation, Apr 30, 2012
Slide 1: American Express Company Annual Shareholders Meeting
American Express Company Annual Shareholders Meeting Kenneth Chenault Chairman and Chief Executive Officer April 30, 2012
Slide 2: Financial Performance
Financial Performance ($ in billions) Q1'11 Q2'11 Q3'11 Q4'11 2010 2011 Total Revenues Net of Interest $7.0 $7.6 $7.6 $7.7 $27.6 $30.0 Expense Growth vs. Prior Year 7% 12% 9% 7% 9% Income from Continuing $1.2 $1.3 $1.2 $1.2 $4.1 $4.9 Operations* Diluted EPS from Continuing $3.35 $4.09 $0.97 $1.07 $1
Slide 3: Historical Metric Trends
Historical Metric Trends % increase/(decrease) vs. prior year: Billed Business* Total Cards In Force Avg. Basic Cardmember Spending** WW Cardmember Loans*** Credit Performance *Card billed business includes activities (including cash advances) related to proprietary cards, cards issued under network
Slide 4: AXP Lending Net Write-off Rates versus Competitors
AXP Lending Net Write-off Rates versus Competitors 9.1% 7.9% 7.8% 7.0% 7.2% 5.6% 5.2% 4.3% 4.3% 4.3% 3.2% 2.3% Q4'10 Q4'11 AXP* Discover** JPMorgan*** Cap One † Bank of America †† Citi ††† *Rates include principal only. See Slide 4 for net write-off rates including interest and fees. **Fiscal year e
Slide 5: Full Year 2011 Relative Performance
Full Year 2011 Relative Performance Total Billed Business Average Loans ($ in billions) ($ in billions) $822 $152 $129 $105 $358 $344 $62 $59 $45 $192 $135 $100 AXP Citi* JPM** BofA*** Cap One† Discover†† Citi* JPM** BofA*** Cap One † AXP Discover †† Growth Growth vs. PY 15% 5% 10% 3% 26% 8% vs. PY
Slide 6: AXP Revenue Drivers Versus Issuing Competitors
AXP Revenue Drivers Versus Issuing Competitors 2011 % increase/(decrease) vs. prior year: 26% 15% 9% 8% 6% 10% 5% 3% 1% (1%) (2%) (1%) (6%) (6%) (7%) (11%) (11%) (19%) AXP Discover* CapitalOne** Citi*** JPMorgan †† B of A‡ Billings Revenue Average Loans NOTE: Calculated based on Company filed quarte
Slide 7: AXP Share of U.S. Purchase Volume
AXP Share of U.S. Purchase Volume 26.3% 25.4% 23.7% 24.0% 23.8% 23.0% 22.2% 21.2% 20.6% 20.3% 19.9% 19.9% 19.5% 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 General Purpose Charge and Credit* Source: The Nilson Report. *Excludes cash advances. 7
Slide 8: Investment Outcomes
Investment Outcomes facebook SMALL BUSINESS SATURDAY. wn User © Ve We Go U GROUPON
Slide 9: Online Commerce – AXP Global Online Spend
Online Commerce – AXP Global Online Spend* Estimated Spending: Full Year Online Spend $130B+ 2010 2011 *Primarily includes spending at pure online merchants and spending through known online channels for merchants with both online and offline presence. Also includes an estimate of online spend for m
Slide 10: Investment Outcomes
Investment Outcomes facebook SMALL BUSINESS SATURDAY. wn User © Ve We Go U GROUPON 10
Slide 11: 2011 Total Shareholder Return
2011 Total Shareholder Return * Through 12/31/11 Closing Prices 172% 49% 12% 20% 17% 2% 9% (7%) (17%) AXP S&P 500 S&P Financials 1-YR 2-YR 3-YR Source: Bloomberg 11
Slide 12: Slide 12
Slide 13: Mantra for 2012
Mantra for 2012 pe @ erowtn & efficiency @ Service
Slide 14: Q1 2012 Highlights
Q1 2012 Highlights ■ $1.07 of EPS, up 10% ■ Total Revenues up 8% ■ Return on Average Equity of 27% ■ Worldwide Card Billings: up 12% (13% FX Adj) ■ Global Net Write-off Rate: 2.3% ■ Capital Ratios: well above benchmarks 14
Slide 15: Q1 Business Progress
Q1 Business Progress mA wap Wows © Vp Ww Ww U Morgan Stanley click. done. DEPOT facebook | S€rVe” Oftice Cencur
Slide 16: Welcome to the membership effect
Welcome to the membership effect™ Pf \| WELCOME IN™ gaa 9
Slide 17: Slide 17
American Express Company — Shareholder Meeting (April 2012) on 6ix