Slide 1: Order Management, Payments & Order Accounting
6. ORDER MANAGEMENT, PAYMENTS & ORDER ©Accelya Group - Commercial in Confidence ACCOUNTING Company Overview 1
Slide 2: Emirates Modern Airline Retailing RFI Workshops
Emirates Modern Airline Retailing RFI 19th & 20th November 2025 Workshops 2
Slide 3: What we covered on Day 1
What we covered on Day 1 #1: MODULARITY - demo connected to Emirates ©Accelya Group - Commercial in Confidence #2: MODERN OFFERS - from Product to Dynamic Bundles #3: ORDERS & STOCK - the center of MAR #4: Cloud & AI - to Scale / Differentiate #5: Transition Arch – steps to derisk MAR upgrade 3
Slide 4: Order Accounting and Payments
Order Accounting and Payments [2:45 mins] 1. Offer & Order Parking Lot 45 mins 2. Order Accounting/ Supplier Reco 75 mins 3 Payment Orchestration 15 mins 4. Distribution Channel Orchestration 30 mins 4
Slide 5: Order Accounting
5 Order Accounting Company Overview ©Accelya Group - Commercial in Confidence
Slide 6: Modular Products Recommendations For Emirates
Modular Products Recommendations (✓) For Emirates FLX ONE Offer FLX ONE Order FLX ONE FLX ONE Management Management Order Accounting Delivery Adapting rapidly changing orders Enabling airlines to robustly meet Handling the final stages of Managing successfully the creation meeting the needs of moder
Slide 7: FLX ONE Order Accounting
FLX ONE Order Accounting ORDER TO CASH BILLING & PROCURE TO SETTLEMENT PAY (P2P) Order Fulfilment & Posting & Interline (Supplier) Billing Order Sales Expiry Reconciliation Settlement Management Supplier (3rd Party) Invoice Management Settlement & Compensation Cancellations/ Payment Loyalty Accounti
Slide 8: Where Accelya stands in Order Accounting today
Where Accelya stands in Order Accounting today Prototype Ready for pre-production Demonstration Working with a partner ©Accelya Group - Commercial in Confidence Batch orientated Real-time Monolithic Micro-services Local hosted Cloud native Sale, Flown, Interline Order to Cash, Procure to Pay, Billin
Slide 9: Order Accounting within Airline Retailing Ecosystem
Order Accounting within Airline Retailing Ecosystem Offer Airline DWH File Shop DWH Interline GL/AR/AP Partner Order Offer Order ERP API/File Management Management TKNE/Order System System OSIN IATA V21.3 Offer SSCN & Request Clearing OCN Response Manager V21.3 Shop (SwO) Supplier Settlement Ancilla
Slide 10: Key Tenets: FLX Order Accounting
KeyKey Tenets Tenets: FLX Order Accounting • Built from the ground up, rather than fitting Orders into Revenue Accounting • Powerful, market-ready product that sets a new industry standard for Orders • AI at core Comprehensive • Flexible design with modules covering all aspects of Order Accounting S
Slide 11: FLX ONE Order Accounting Roadmap
FLX ONE ORDER Accounting Roadmap 2019 2022 2024 2026 Pilot work on Order Built SwO Launch of Accelya FLX OA Integration with FLX Accounting solution based on ONE OA MVP Product Catalog Industry release Compensation v20.2 (one of the Management first) Support for basic Non- Air business scenarios MIS
Slide 12: FLX Order Accounting login screen
Slide 13: Transition to Full Order Accounting – GDS Distribution
Transition to Full Order Accounting – GDS Distribution Prerequisites Phase 1 Phase 2 Phase 3 Decommission Legacy Focus on Offer Focus on Order (including PSS) Modern Channels Build Order Enhance Offer Legacy Interline ‘Integration’ Services: New (OMS) Legacy (PSS & Other systems) ‘Translation’ Servi
Slide 14: Transition to Full Order Accounting – GDS Distribution
Transition to Full Order Accounting – GDS Distribution Prerequisites Phase 1 Phase 2 Phase 3 Decommission Legacy Focus on Offer Focus on Order (including PSS) Modern Channels Build Order Enhance Offer Legacy Interline ‘Integration’ Services: New (OMS) Legacy (PSS & Other systems) ‘Translation’ Servi
Slide 15: Full Order Accounting
Full Order Accounting Prerequisites Phase 1 Phase 2 Phase 3 Decommission Legacy Focus on Offer Focus on Order (including PSS) Modern Channels Build Order Enhance Offer Legacy Interline ‘Integration’ Services: New (OMS) Legacy (PSS & Other systems) ‘Translation’ Services Enhanced ORDER ACCOUNTING ERP
Slide 16: Order Accounting – transition world
Order Accounting – transition world OMS Payments PRA GDS Orchestration Distributed Offer Create Customers BSP ARC Direct Channel Sales Purchase Sales Feed Order Create Request (BSP/ARC) GDS Proration Ticket Invoice/Billing Enhanced ERP Website EMD Sales Receipt Order Changes Ticket Based Interline A
Slide 17: Supplier Invoice Management
Supplier Invoice Management ©Accelya Group - Commercial in Confidence Company Overview 17
Slide 18: Procure to Pay (P2P)
Procure to Procure toPay Pay(P2P) (P2P) Supplier Invoice Management & Payout Process Flow Payment Data Suppliers ERP Provider Warehouse Integration Layer ©Accelya Group - Commercial in Confidence Expected Billing Invoice Processing Line (EBL) data & Reconciliation Work Queue Invoice Approved Invoice
Slide 19: Supplier Invoice Management (Demo)
Supplier Invoice Management ( Demo) ©Accelya Group - Commercial in Confidence Company Overview 19
Slide 20: Order Accounting and Payments
Order Accounting and Payments [2:45 mins] 1. Offer & Order Parking Lot 45 mins 2. Order Accounting/ Supplier Reco 75 mins 3 Payment Orchestration 15 mins 4. Distribution Channel Orchestration 30 mins 20
Slide 21: Payment Orchestration
21 Payment Orchestration Company Overview ©Accelya Group - Commercial in Confidence
Slide 22: Payment Orchestration – Forms of Payment Supported
Payment Orchestration – Forms of Payment Supported Offer Traditional Payments Cards Cash Vouchers Digital Payments Order (Payments) E-Wallets Program-Based BNPL Payments Loyalty RegionalMiles Points Payments Settle Country-specific APMs Deliver 22
Slide 23: Payment Orchestration with Virtual Interfaces
3. Payment Orchestration with Virtual Interfaces Order Orchestration Order Create Offer Items Stock Hold + Commit Order Generate Payment … Payment Gateway Order Cancel Order Items Stock Release Order Cancel Payment … Order Change Reshop Offer Items Stock Hold + Commit + Release Order Change Payment
Slide 24: Payment Orchestration with Virtual Interfaces
3. Payment Orchestration with Virtual Interfaces Order Orchestration Order Create Stock Stock Order Notifications Offer Items Commit Payment Order Items Hold Generate & Legacy Docs PSP 3rd-party payments – Popular PSPs Mastercard Gateway
Slide 25: Payment Orchestration – Modular by Design Architecture
3.OPEN CONNECT Payment Orchestration– MODULAR with BY DESIGN ARCHITECTURE Virtual Interfaces OrderCreateRQ Standardized Metrics, Logs, Traces across Modules PSS Filterable, Configurable to protect IP MARS Mastercard Gateway Payment Gateways Payment Gateway * OrderCreateRS
Slide 26: Payment Orchestration – Modular by Design Architecture
3.OPEN CONNECT Payment Orchestration– MODULAR with BY DESIGN ARCHITECTURE Virtual Interfaces OrderCreateRQ Standardized Metrics, Logs, Traces across Modules PSS Filterable, Configurable to protect IP MARS Payment Gateway Payment Gateways OrderCreateRS
Slide 27: Order Accounting and Payments
Order Accounting and Payments [2:45 mins] 1. Offer & Order Parking Lot 45 mins 2. Order Accounting/ Supplier Reco 75 mins 3 Payment Orchestration 15 mins 4. Distribution Channel Orchestration 30 mins 27
Slide 28: Our Principles Are Our Differentiators
OUR PRINCIPLES ARE OUR DIFFERENTIATORS ©Accelya Group - Commercial in Confidence Open & Modular Built for the Future Proven at Scale Digital Direct Enablers (DDE) 38 Billion Offers per day OPEN API to build own AI & MCPs direct channel apps for Agentic AI 28
Slide 29: Emirates Modern Airline Retailing RFI Workshops
Emirates Modern Airline Retailing RFI 19th & 20th November 2025 Workshops 29
Slide 30: Digital Direct & Shopping Cart
Digital Direct & Shopping Cart 4. Distribution Channel Orchestration 30 mins 30
Slide 31: Accelya Offer engines already support airline.com experiences
Accelya Offer engines already support airline.com experiences We elevate the Offer stack from the PSS to enable airlines to control their owned channels 11 airlines use Accelya Offer in the direct channel Evolving into OOSD supporting concepts Product catalogue and Stock Keeper concepts are inherent
Slide 32: Accelya provides digital experience building tools. Not an IBE.
Accelya provides digital experience building tools. Not an IBE. By abstracting the Offer layer from the PSS, airlines can take control of their retailing innovation Accelya digital API’s Built for the B2C channel (Airline web, mobile), as well as any other merchandising touchpoint Stateless services
Slide 33: Accelya mapping of Channels to APIs
Accelya mapping of Channels to APIs XXXXXXXXXXXXXXXX FLX ONE DDE NDC FLX ONE OPEN CONNECT Orchestration
Slide 34: B2B vs B2C APIs – Offer Management
B2B vs B2C APIs – Offer Management NDC 2 Offer Methods Heavy Processing / Payload DDE 10 Offer Methods Lighter Processing / Discrete Payload 34
Slide 35: B2B vs B2C APIs – Cart
B2B vs B2C APIs – Cart ▪ Cart Persists - By Point of Sale - By Customer ID - Customer can have MANY Carts ▪ Cart Structure - Holds everything by reference - OfferID, ProductID, CustomerID etc ▪ Cart Validation - ValidateCart action on retrieval - Offer states updated based on expiration rules - Opti
Slide 36: FLX Direct: technical architecture
FLX Direct: technical architecture Built to scale on AWS Serverless technology Built in the same cloud native format as FLX Select JSON/REST API built on AWS Serverless Architecture PSS agnostic AIDM/One Order influenced
Slide 37: Digital Touchpoints – Contact Centre
Digital Touchpoints – Digital Channels Contact Centre • We propose to utilize our FLX Vision solution as a foundation for the Contact Center, which is the next generation of Agent Tool that will replace the current SPRK. • The underlying functionality will require some customization for airline spec
Slide 38: Which Emirates & Partner modules need API and Config Integration?
Which Emirates & Partner modules need API and Config Integration? HEAT MAP OF (API) & (Config) INTEGRATIONS
Slide 39: Our Principles Are Our Differentiators
OUR PRINCIPLES ARE OUR DIFFERENTIATORS ©Accelya Group - Commercial in Confidence Open & Modular Built for the Future Proven at Scale Digital Direct Enablers (DDE) 38 Billion Offers per day OPEN API to build own AI & MCPs direct channel apps for Agentic AI 39
Slide 40: Delivery Management
40 7. DELIVERY MANAGEMENT Company Overview ©Accelya Group - Commercial in Confidence
Slide 41: Emirates Modern Airline Retailing RFI Workshops
Emirates Modern Airline Retailing RFI 19th & 20th November 2025 Workshops 41
Slide 42: Delivery Management
Delivery Management [75 mins] 1. Option 1. Order 1: Introducing Concepts FLX ONE Deliver 10 min 30 mins 2. Option 2: Integrating with MACS 30 mins 3. Q&A: Emirates Channels and Apps Integration 15 mins 42
Slide 43: Option 1: Introducing FLX ONE Deliver
Option 1: Introducing FLX ONE Deliver 43
Slide 44: Rethinking DCS
Rethinking DCS Disadvantages of Legacy Systems ▪ Siloed Architecture ❑ By design, airport processes and systems are still disconnected from modern retailing. They remain dependent on the PNR/ETKT/EMD view of the passengers, and this forces airlines to duplicate data and sometimes even business logic
Slide 45: Our DMS Strategy – Partnership with DXC
Our DMS Strategy – Partnership with DXC Strategic Partnership to Accelerate Transformation of Airline Retailing and Airport Operations 30+ years supporting the travel industry 430+ global airports 7B transactions per year 1 Migrate DCS Infrastructure to AWS Accelerating transformation of the airport
Slide 46: Our DMS Strategy – Core Product Principles
TechDMS Our slide / Speed–/ Strategy Separation Core Productof concerns Principles Modular Modern Real-time, Order-centric Retailing Biometric Progressive Integration Event Driven Orchestration Enabled and Digital Rollout with with FLX ONE Architecture Order as the Master, Identity Hybrid Leveraging
Slide 47: Service Delivery Orchestration
Our TechDMS slide Strategy / Speed /–Separation Service Delivery Orchestration of concerns FLX DMS FLX OMS Order Create Eligible for SDN (Ready to Proceed) Delivery Order Retrieve Add/Change Seats, Bags etc. Offer Mgmnt + Update SSCN (Ready to Proceed) SSCN (Ready to Deliver) Ready to Travel Check-I
Slide 48: Modern Airport Experience
TechDMS Our slide / Speed–/ Strategy Separation Modern of concerns Airport Experience Customer arrives at the 1 airport 'ready to travel' 3 Customer redeems airport-related 5 DMS manages post- departure communication order/service items processes Customers may purchase Customer redeems bags, seats,
Slide 49: FLX ONE Deliver Product Roadmap
TechDMS Our slide / Speed–/ Strategy Separation FLX of concerns ONE Deliver Product Roadmap Infrastructure Upgrade 100% Flight Processing 80% CUTE Integration 0% Introducing flight level data Designing new AWS architecture Developing App Shell for CUSS/CUPPS element + flight data history and creatin
Slide 50: Our DMS – Marketecture
Our DMS – Marketecture Offer Stock APP + Keeper SITA Management Biometrics Hold/Commit APIS/Timatic Baggage Handling CUPPS API Gateway Weight and Balance CUSS SSCN/SDN OMS Delivery System Ground Handling Check-In Flight Operation System Others Legacy PSS (Transition only) Passenger List Flight List
Slide 51: Delivery Management
Delivery Management [75 mins] 1. Option 1. Order 1: Introducing Concepts FLX Deliver 10 min 30 mins 2. Option 2: Integrating with MACS 30 mins 3. Q&A: Emirates Channels and Apps Integration 15 mins 51
Slide 52: Option 2: Integrating with MACS
Option 2: Integrating with MACS 52
Slide 53: Integrating with MACS – Service Delivery Orchestration
Integrating with MACS Tech slide / Speed – Service / Separation Delivery Orchestration of concerns MACS FLX OMS Order Create Eligible for SDN (Ready to Proceed) Delivery Order Retrieve Add/Change Seats, Bags etc. Offer Mgmnt + Update SSCN (Ready to Proceed) SSCN (Ready to Deliver) Ready to Travel Ch
Slide 54: Integrating with MACS – Suggested Architecture
Integrating with MACS Tech slide / Speed – Suggested / Separation Architecture of concerns Offer Stock APP + Keeper SITA Management Biometrics Hold/Commit APIS/Timatic Baggage Handling CUPPS API Gateway Weight and Balance CUSS Events Service SSCN/SDN Delivery Accelya OMS Virtual MACS Ground Handling
Slide 55: Integrating with MACS – Points to Consider
Integrating with MACS Tech slide / Speed / Separation of concerns Points to Consider Orchestrating Accelya APIs with OXYGEN Virtual Interface plugins to send and receive SSCN/SDN Use Accelya Order as Master source of truth 55
Slide 56: Q&A
Q&A 56
Slide 57: Our Principles Are Our Differentiators
OUR PRINCIPLES ARE OUR DIFFERENTIATORS ©Accelya Group - Commercial in Confidence Open & Modular Built for the Future Proven at Scale VIRTUAL INTERFACES CLOUD NATIVE BEING AIRLINE FIRST IS IN OUR DNA 57
Slide 58: Partnership Management
8. PARTNERSHIP MANAGEMENT ©Accelya Group - Commercial in Confidence Company Overview 58
Slide 59: Emirates Modern Airline Retailing RFI Workshops
Emirates Modern Airline Retailing RFI 19th & 20th November 2025 Workshops 59
Slide 60: Partnership Management
Partnership Management [30 mins] 1. 3rd Party Partnerships 15 min 2. Interline Partnerships 15 min
Slide 61: Key Features for third party
Key Features for third party Onboarding Product Catalogue Itinerary Planning Inventory Supplier registration portal Import of 3rd party supplier catalogue • Support for Inter model Stock keeper management support Contract management Supplier rankings • Support for MCT & MACT Block space/ Free flow i
Slide 62: External Partnerships Offer Flow
External Partnerships Offer Flow 3rd Party Partners “Partner Product”, Virtual Interface - Price, Get Availability, - Availability, Offer Price Offer Orchestration Product Shop Market / Dates Eligibility Price Curation Hydration Offers Selection Eligible Flight Service Bid Price Entitlements Airline
Slide 63: External Partnership Order Workflow
External Partnership Order Workflow Modern Retailing Transition Syncs 3rd Party Web Service Payment Commit Order Generate Docs Stock Hold (3rd Party linkage) Stock Create/Modify & Guides /Cancel Order Orchestration Order Stock Stock Order Notifications Accounting Offer Items Payment Order Items Hold
Slide 64: Partnership Management
Partnership Management [30 mins] 1. 3rd Party Partnerships 15 min 2. Interline Partnerships 15 min
Slide 65: Interline Breaks down to Models
Interline Breaks down to 3 Models Options – We are ready to work with Qantas and Boost to determine the right patterns Reality is based on each Airlines capability we will need to support different models. Standard Model as supported by Accelya today. Accelya/ Partner Airlines ATPCO Fares are “loade
Slide 66: Airline Interlining – Legacy & Partner
OPEN CONNECT –Partner – MODULAR Airline Interlining - Legacy &BY DESIGN True ARCHITECTURE Interline Support 66
Slide 67: NDC Interline Plan
NDC Interline Plan ** Assumes 1A PAOREQ availability Live 25’Q4 – 26’Q1 26’Q1 – 26’Q2 26’Q3-Q4 Altea PSS Airlines Bangkok Airlines Finnair Cathay Pacific South African ** Japan Airlines Airlink Fiji ** Lufthansa British Airways SriLankan Airlines ** Air Canada Austrian Malaysian Royal Jordanian ** H
Slide 68: How to breakdown Interline Options
How to breakdown Interline Options Options – We are ready to work with Qantas and Boost to determine the right patterns Reality is based on each Airlines capability we will need to support different models Today Tomorrow EK Content Partner Airline We can export our Accelya is ready to ATPCO Product
Slide 69: Pattern – Legacy Partner
Pattern – Legacy Partner Working with a legacy partner Accelya will MAP modern Retailing Content to legacy We do this today On QF side we are working with Modern OFFERS and ORDERS EK Content Partner Airline QF Defines a ATPCO Product Product Catalogue Partner Interline QF Files ATPCO Prices for Part
Slide 70: Interline Partnerships Offer Flow (Legacy Airlines)
Interline Partnerships Offer Flow (Legacy Airlines) OAG PSS ATPCO Schedules Offer Orchestration Product Shop Market / Dates Eligibility Price Curation Hydration Offers Selection Bid Price Entitlements Airline Eligible Flight Service (Floors / + Upsell Taxes + (Contract + Products Ceilings) + Discoun
Slide 71: Interline Partnerships Order Flow (Legacy Airlines)
Interline Partnerships Order Flow (Legacy Airlines) Transition Syncs OAL OMS Commit Order Generate Docs Stock Hold to Order Create/Modify & Guides /Cancel Virtual Interface Order Orchestration Order / Revenue Stock Stock Order Notifications Accounting Offer Items Payment Order Items Hold Commit Gene
Slide 72: Pattern – Modern Partner
Pattern – Modern Partner As other Airlines adopt their Moder Offer / Order Transformation We can integrate in new ways EK Content Partner Airline Product 3rd Party Catalogue Share Catalogues Share Catalogues Accelya Host 3rd Stock Keeper with Party Airline Stock, Inventory Feed to Stock Keeper Cabin
Slide 73: Interline Partnerships Offer Flow (One Order airlines)
Interline Partnerships Offer Flow ( One Order airlines) Modern Retailing Interline Product Catalog Interline Offers “Partner Product” - Services, Virtual Interface - Price, Get Offer Price - Availability, Offer Orchestration Product Shop Market / Dates Eligibility Price Curation Hydration Offers Sel
Slide 74: Interline Partnerships Order Flow (One Order Airlines)
Interline Partnerships ORDER Flow (One Order Airlines) Modern Retailing Transition Syncs OAL OMS Commit Order Generate Docs Stock Hold to Order Create/Modify & Guides /Cancel Interline Airline Virtual Module exposing Virtual Interface s Order Orchestration Order Stock Stock Order Notifications Accou
Slide 75: Stock Keeper – H2H – Legacy Reverse Link
Stock Keeper – H2H – Legacy Reverse Link SeatMap Partners utilize EDIFACT messages SMPREQ (Seat Map Request) - H2H Gateway translates to json AIDM to Accelya GDS / Interline .com/ Internal Orchestration Partners apps NDC – B2B - Merchandising engine returns seat map with products / availability defi
Slide 76: Our Principles Are Our Differentiators
OUR PRINCIPLES ARE OUR DIFFERENTIATORS ©Accelya Group - Commercial in Confidence Open & Modular Built for the Future Proven at Scale VIRTUAL INTERFACES CLOUD NATIVE BEING AIRLINE FIRST IS IN OUR DNA 76
Slide 77: Functional Questions from Day 2
9. FUNCTIONAL QUESTIONS FROM DAY 2 ©Accelya Group - Commercial in Confidence Company Overview 77
Slide 78: Emirates Modern Airline Retailing RFI Workshops
Emirates Modern Airline Retailing RFI 19th & 20th November 2025 Workshops 78
Slide 79: Digital Direct & Shopping Cart
Digital Direct & Shopping Cart 4. Distribution Channel Orchestration 30 mins 79
Slide 80: Accelya Offer engines already support airline.com experiences
Accelya Offer engines already support airline.com experiences We elevate the Offer stack from the PSS to enable airlines to control their owned channels 11 airlines use Accelya Offer in the direct channel Evolving into OOSD supporting concepts Product catalogue and Stock Keeper concepts are inherent
Slide 81: Accelya provides digital experience building tools. Not an IBE.
Accelya provides digital experience building tools. Not an IBE. By abstracting the Offer layer from the PSS, airlines can take control of their retailing innovation Accelya digital API’s Built for the B2C channel (Airline web, mobile), as well as any other merchandising touchpoint Stateless services
Slide 82: Accelya mapping of Channels to APIs
Accelya mapping of Channels to APIs XXXXXXXXXXXXXXXX FLX ONE DDE NDC FLX ONE OPEN CONNECT Orchestration
Slide 83: B2B vs B2C APIs – Offer Management
B2B vs B2C APIs – Offer Management NDC 2 Offer Methods Heavy Processing / Payload DDE 10 Offer Methods Lighter Processing / Discrete Payload 83
Slide 84: B2B vs B2C APIs – Cart
B2B vs B2C APIs – Cart ▪ Cart Persists - By Point of Sale - By Customer ID - Customer can have MANY Carts ▪ Cart Structure - Holds everything by reference - OfferID, ProductID, CustomerID etc ▪ Cart Validation - ValidateCart action on retrieval - Offer states updated based on expiration rules - Opti
Slide 85: FLX Direct: technical architecture
FLX Direct: technical architecture Built to scale on AWS Serverless technology Built in the same cloud native format as FLX Select JSON/REST API built on AWS Serverless Architecture PSS agnostic AIDM/One Order influenced
Slide 86: Digital Touchpoints – Contact Centre
Digital Touchpoints – Digital Channels Contact Centre • We propose to utilize our FLX Vision solution as a foundation for the Contact Center, which is the next generation of Agent Tool that will replace the current SPRK. • The underlying functionality will require some customization for airline spec
Slide 87: Which Emirates & Partner modules need API and Config Integration?
Which Emirates & Partner modules need API and Config Integration? HEAT MAP OF (API) & (Config) INTEGRATIONS
Slide 88: Our Principles Are Our Differentiators
OUR PRINCIPLES ARE OUR DIFFERENTIATORS ©Accelya Group - Commercial in Confidence Open & Modular Built for the Future Proven at Scale Digital Direct Enablers (DDE) 38 Billion Offers per day OPEN API to build own AI & MCPs direct channel apps for Agentic AI 88
Slide 89: Overall Plan
89 10. OVERALL PLAN Company Overview ©Accelya Group - Commercial in Confidence
Slide 90: Emirates Modern Airline Retailing RFI Workshops
Emirates Modern Airline Retailing RFI 19th & 20th November 2025 Workshops 90
Slide 91: Overall Plan
Overall Plan ©Accelya Group - Commercial in Confidence 1. High 1. Order LevelConcepts Work Breakdown 10 min 30 mins 2. Joint Observability & Next Steps 30 mins 91
Slide 92: Implementation: 4 key principles
Implemention : 4 key principles Technology Modular, Acceptable Changed No Disruption Value Created Commercial Model Incrementally Implementations in Each Phase by Value Sequencing of technology Incremental, low risk, no Acceptable time scales driven Costs aligned to value change driven by revenue di
Slide 93: One Order End State
93 ONE ORDER END STATE ©Accelya Group - Commercial in Confidence
Slide 94: Emirates RFI Requirements – Timeline Mapping
Emirates RFI Requirements – Timeline Mapping ©Accelya Group - Commercial in Confidence Phase 1 Phase 1 Phase 1 Phase 2 Phase 2 Phase 1 Phase 1 94
Slide 95: Transition & Delivery Recommendation – 2 Phases over 5 Years
Transition & Delivery Recommendation – 2 Phases over 5 years Phase 1 : ONE ORDER syncs with MARS as Master Complete : 2 ½ Years Offer Management Order Management Omnichannel Targeting Offer Foundation Order Foundation Digital Channels – Cut Over •One Order – with PSS as Master •Direct & NDC Channels
Slide 96: Work Packages into the Emirates Environment
Work Package PackagesONE into&the TWOEmirates Environment ©Accelya Group - Commercial in Confidence 96
Slide 97: Joint Observability: The value of running POCs
Joint Observability : The value of running POCs 3 x Proof of Concept • Empirically measure value, risk and mitigation in a controlled environment • Establish ways of working POC Risk & Mitigation Evaluation Value Metric • FLX One Vision for NDC • Hallucination of LLM • Real time servicing NDC • LLM
Slide 98: Offer & Order Work Packages – Draft Timeline
Offer & Order Work Packages – Draft Timeline Offer Pod Order Pod Omnichannel Pod Deliver Pod Order as Master Pod 10% 10% 20% 10% 20% Analyst Analyst Analyst Analyst Analyst Config/Dev Config/Dev Config/Dev Config/Dev Config/Dev QA QA QA QA QA AI AI AI AI AI 2 Pods – move from Work Package to Work Pa
Slide 99: Accelya Organisation
Accelya Organisation • 20% Dubai Organization Ex-com Sponsor • 100% - Dubai hours & with Delivery Exec Sponsor P&T Exec Sponsor Commercial Sponsor Accelya’s Pune COE 24/7 support Delivery Lead • Scale in line with demand supplemented from our preferred Common Staffing 40% L1/L2 Support partner netwo
Slide 100: Emirates & Partners Organisation
Emirates & Partners Organisation Executive Level Sponsorship Recommended Tasks • Define data dictionaries Program Management Work Package • Define interface standards Project Manager Acceptance Manager Q/A & Risk Manager 3rd Party Work Package • Define cyber requirements Vendor Mgmt Finance Manager
Slide 101: Joint Observability: Repeatable implementation process
Joint Observability : Repeatable implementation process Accelya, Emirates & Partners Program Governance Applied at the Work Package Level Feedback to Deployment Teams • Discrete, scope-bound set of deliverables that Accelya Deployment FLX ONE Modules/Capabilities Implemented in Phased Work Package m
Slide 102: Joint Observability & Value Based Rollout Control
Joint Observability & Value Based Rollout Control Example FLX Dynamic Lense Dashboard Dynamic Pricing Static Pricing
Slide 103: Joint Observability & Flight Based Rollout Control
Joint Observability & Flight Based Rollout Control Example FLX Dynamic Lense Dashboard Dynamic Pricing Static Pricing
Slide 104: Joint Observability & Market/Origin Rollout Control
MARKET/ORIGIN – Joint Observability & Market/Origin Rollout Control Example FLX Dynamic Lense Dashboard Dynamic Pricing Static Pricing
Slide 105: In summary
In summary • Joint Observability matters because transparency will ensure value and quality is delivered to Emirates in line with timescale • Value Unlocked through low risk no disruption work packages • Scaled up onsite and near shore resources Respond Unify the offer Engage across Accelerate Reduc
Slide 106: Emirates Desired End State – Together we will succeed
Emirates Desired End State – Together we will succeed ©Accelya Group - Commercial in Confidence 106
Slide 107: Our Principles Are Our Differentiators
OUR PRINCIPLES ARE OUR DIFFERENTIATORS ©Accelya Group - Commercial in Confidence Open & Modular Built for the Future Proven at Scale VIRTUAL INTERFACES CLOUD NATIVE BEING AIRLINE FIRST IS IN OUR DNA 107