Public Service Enterprise Group Incorporated · NYSE:PEG
Public Service Enterprise — Investor Presentation (February 2017)
10 slides from Public Service Enterprise's investor presentation, February 2017
Slide 1: PSE&G's Meter to Cash
PSE&G’s Meter to Cash February 2017 PSE&G’s Energy Assistance Workshops
Slide 2: PSE&G
PSE&G CONFIDENTIAL PSE&G • 2.4M customers • Dual service provider to ~80% of our customers Oct 30, 2026 2
Slide 3: Meter to Cash Process
PSE&G CONFIDENTIAL Meter to Cash Process… Meter Reading Billing Payment Processing Collections People providing Safe, reliable Economic and Green energy. Oct 30, 2026 3
Slide 4: Meter Reading, Billing and Payment Processing
PSE&G CONFIDENTIAL Meter Reading, Billing and Payment Processing Meter Reading Payment Processing • 3.9M meters • Pay by phone • 300 Meter readers • Web payments • ERT installations • 16 customer service centers • 87% read rate • Customer Mail - state of the art technology Billing – 100% of payments
Slide 5: Collections
PSE&G CONFIDENTIAL Collections… We really don’t want the business so Payment Assistance Outreach works hard to keep people out… • Between letters and phone calls, we’ve attempted more than 2 million contacts this year • Over 300K notices a month • In addition, outreach attempts well exceed one milli
Slide 6: Special Notice
PSE&G CONFIDENTIAL Special Notice….. ** SHUT-OFF NOTICE ** 1-800-357-2262 (Mon.-Fri. 7:30 a.m.-8:00 p.m.) Your bill is now past due. Your service can be shut off after March 15th if $X, XXX.XX is not paid. If you cannot pay the bill in full, a payment arrangement may be possible. Need help paying yo
Slide 7: Collection: What do your clients need to know?
PSE&G CONFIDENTIAL Collection… What do your clients need to know? Moving in and Moving out • Personal identification information • Old unpaid balances need to be addressed • Make sure they close out accounts and get a final bill when they move • Deposit requests When having trouble paying their bill
Slide 8: Winter Termination Program
PSE&G CONFIDENTIAL Winter Termination Program Payment Vouchers • We will hold collection for 30 days • Ensure clients make a payment arrangement on any balance • Without an active payment arrangement, your client will remain eligible for collection activity • During the WTP your clients may be eligi
Slide 9: Winter Termination Program
PSE&G CONFIDENTIAL Winter Termination Program BPU Regulatory Compliance: • Protected customers are not subject to shut-off for non-payment • Temperature Prohibition: when the high temperature is below 32 degrees, no interruption of service. • Special notice replaces conventional notice on protected
Slide 10: Danger Zone - What happens when bills aren't paid during WTP
Danger Zone-What happens when bills aren’t PSE&G CONFIDENTIAL paid during WTP Due Payme Due Payme Date Bill nts Balance Date Bill nts Balance $ $ 150 150 $ $ $ $ $ 15-Nov 100 250 15-Nov 100 100 150 $ $ $ $ $ $ 15-Dec 200 250 200 HEAP 15-Dec 200 250 100 $ $ $ $ $ 15-Jan 300 500 15-Jan 300 25 375 $ $
Public Service Enterprise Group — Investor Presentation (February 2017) on 6ix