Hinduja Global Solutions Limited · NSE:HGS
Hinduja Global Solutions — Shareholder Meeting (September 2022)
23 slides from Hinduja Global Solutions's shareholder meeting presentation, Sep 28, 2022
Slide 1: Cover letter to stock exchanges for AGM presentation
September 28, 2022 BSE Limited National Stock Exchange of India Ltd. Corporate Relation Dept. ”Exchange Plaza” P. J. Towers, Dalal Street Bandra Kurla Complex, Bandra (East) Mumbai 400 001. Mumbai - 400 051. Scrip Code : 532859 Symbol : HGS Dear Sirs/ Madam, Sub: Presentation at 27th Annual General
Slide 2: Annual General Meeting FY 2021-22: HGS 2.0
An n u a l Ge n e ra l Me e t in g | FY 20 21-22 HGS 2.0 A new beginning A promise to soar Higher
Slide 3: Safe Harbour Statement
Sa fe Ha rb o u r St a t e m e n t Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements.
Slide 4: Overview of the presentation
Ove rvie w o f t h e p re s e n t a t io n Business About HGS Performance Way forward Highlights
Slide 5: FY2021-22: An extraordinarily eventful year
FY20 21-22: An e xt ra o rd in a rily e ve n t fu l ye a r Completed sale of Healthcare Business at a valuation of US $ 1,20 0 m illion, sub je c t to c losing a d justm e nts Com p le te d a c q uisition of Dive rsify Offshoring Solutions in Austra lia Initia te d the a c q uisition of NXTDIG
Slide 6: About HGS
Zyhgs About HGS
Slide 7: HGS' new brand identity
HGS’ n e w b ra n d id e n t it y On December 9, 2021, HGS marked a ne w m ile stone with the la unc h of a ne w b ra nd id e ntity, whic h c om p rise s a re d e sig ne d log o a nd ne w vision a nd m ission sta te m e nts. The new logo Our Vision Our Mission is to b e the world ’s le a d ing e xp
Slide 8: HGS' Five New Values
HGS’ Five Ne w Va lu e s Based on the five principles established by our Group Founder, HGS has evolved Five Va lue s tha t we a ve the d iffe re nt c ulture s a c ross HGS a nd its sub sid ia rie s into one fa b ric . Excellence Collaboration Sustainability Inclusivity We deliver on our We raise th
Slide 9: HGS at a Glance
HGS a t a Gla n c e HGS’ Presence Op tim izing c ustom e r e xp e rie nc e s a nd he lp ing o ur c lie nts b e c om e m ore c om p e titive * Note: *FY22 revenues include revenues from the Healthcare Services Business till date of sale on 5 th January, 20 22 | Num b e r of d e live ry c e nte rs, e
Slide 10: Performance Snapshot
Performance Snapshot Y
Slide 11: Revenue Performance
Re ve n u e Pe rfo rm a n c e Revenue (INR crore) 7000 5796 6000 5670 5322 4817 5000 3849 4000 3000 2000 1000 0 2018 2019 2020 2021 2022 Note: FY22 revenues include revenues from the Healthcare Services business till date of sale, i.e.,. 5 th January, 2022
Slide 12: EBITDA Performance
EBITDA Pe rfo rm a n c e EBITDA (INR crore) 900 773 800 738 717 700 600 500 441 406 400 300 200 100 0 2018 2019 2020 2021 2022 Note: FY22 EBITDA includes EBITDA from the Healthcare Services business till date of sale, i.e.,. 5 th January, 2022
Slide 13: PAT Performance
PAT Pe rfo rm a n c e PAT (INR crore) 7000 6103 6000 5000 4000 From sale of 5753 3000 Healthcare Services business 2000 1000 199 176 205 336 From Operations. 350 incl. Healthcare 0 2018 2019 2020 2021 2022 Services business Note: FY22 PAT includes PAT of the Healthcare Services business till date of
Slide 14: Revenue by Delivery Location & Origination
Re ve n u e b y De live ry Lo c a t io n & Orig in a t io n FY’21 – ‘22 Revenue Split - by Delivery Location Revenue by Origination 14.3% 1.5% 10.0% 0.1% 29.0% 16.9% 7.5% 66.0% 10.0% 5.6% 22.1% 17.1% USA India UK Canada USA India UK & Europe Canada Others Jamaica Middle East Philippines *Othe rs Inc
Slide 15: Channel mix and Client concentration
Ch a n n e l m ix a n d Clie n t c o n c e n t ra t io n FY’21 – ‘22 Channel Mix Client Concentration 20.8% 40.4% 72.4% 6.7% 59.6% Voice CRM Digital CRM Transaction Processing Top 10 Clients Others *Note: The data for FY2021 -22 includes the recently divested Healthcare Services business
Slide 16: Business Highlights
Zyhgs Business Highlights
Slide 17: Key Business Update – Acquisition of Diversify
Ke y Bu s in e s s Up d a t e – Ac q u is it io n o f Dive rs ify HGS forayed into a new client market Australia and Ne w Ze a la nd (ANZ) with the a c q uisition of Dive rsify Offshore , Austra lia , e ffe c tive Fe b rua ry 25, 20 22 Ac q uisition p e rform ing we ll • Strong re ve nue g rowth
Slide 18: Key Business Update – NXTDIGITAL Transaction
Ke y Bu s in e s s Up d a t e – NXTDIGITAL Tra n s a c t io n Acquisition of NXTDIGITAL’s media & On Com p le tion of the tra nsa c tion with d ig ita l b usine ss a p p rove d b y Boa rd s of NXTDIGITAL : HGS a nd NXTDIGITAL in Fe b rua ry 20 22 Sha re c a p ita l of HGS will inc re a se from Post
Slide 19: HGS is a responsible corporate citizen
HGS is a re s p o n s ib le c o rp o ra t e c it ize n In India, a contribution of INR 5.66 Cr. wa s m a d e d uring FY20 22 throug h va rious NGO p a rtne rs In FY20 22, ove r 8,500 e m p loye e volunte e rs c ontrib ute d 11,278+ hours g lob ally toward s various soc ial c ause s (e nvironm e nt,
Slide 20: What lies ahead
What lies ahead Y
Slide 21: Great Start to FY2023
Gre a t St a rt t o FY20 23 Q1 FY2023 has been another strong quarter for HGS Financial highlights • Strong revenue growth of 14.1% YoY to INR 912 Crore • Net profit of INR 73.3 Crore, a 9x growth YoY Business Updates • NXTDIGITAL gets shareholders’ nod for merger with HGS • Robust demand for our cu
Slide 22: What's Next – Building HGS as a new kind of digital CX company
W h a t ’s Ne xt – Bu ild in g HGS a s a n e w kin d o f d ig it a l CX c o m p a n y Modern. Frictionless. Agile. Cloud platform -enabled , knowledge oriented, process -as-a-service Deliver frictionless digital customer experiences Partner from strategy & design to execution Full spectrum o
Slide 23: Thank you.
Z~n9s Thank you.
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