Twilio Inc. · NYSE:TWLO

Twilio — Shareholder Meeting (May 2024)

16 slides from Twilio's shareholder meeting presentation, May 24, 2024

Slide 2: Twilio has taken extensive actions to position the company for future success
Twilio has taken extensive actions to position the company for future success Mar 5, 2024 Feb 13-15, 2023 Announced additional operational and ﬁnancial actions: Mar 27, 2023 • Outcome of Segment review, with plan to reach BU Dec 4, 2023 Undertook comprehensive review of strategy and break-even non-G
Slide 3: Our actions have materially improved key financial metrics; targeting GAAP operating profitability by Q4 2025
Our actions have materially improved key ﬁnancial metrics; we’re targeting GAAP operating proﬁtability by Q4 2025 (1) 2021 LTM Primary Focus Durable Growth Strategy on Rapid Growth Proﬁtable Growth GAAP Operating Loss ($916M) ($656M) Non-GAAP Operating Proﬁt $3M $589M Net Cash Provided by Operating
Slide 4: Extensive stockholder engagement informed significant changes to our executive compensation program
Extensive stockholder engagement informed signiﬁcant changes to our executive compensation program Stockholder Engagement Resulting Executive Compensation Changes Stockholder Feedback Responsive Action Taken by Twilio ● In 2023, we enhanced our stockholder engagement program by shifting to a • Reduc
Slide 5: Twilio's executive compensation is centered on performance-based equity
Twilio’s executive compensation is centered on performance-based equity Our compensation program incorporates stockholder feedback and aligns executive outcomes with stockholder experience Note: Jeﬀ Lawson, our co-founder, served as our CEO during 2023. Mr. Lawson stepped down as CEO on January 8, 2
Slide 6: Compensation program outcomes are aligned with stockholders
Compensation program outcomes are aligned with stockholders ● Our 2022 PSUs are subject to rigorous performance targets, and require robust performance for executives to receive any payout; no additional PSUs were awarded in 2023. ● In response to stockholder feedback, the Compensation Committee has
Slide 7: Twilio's Board has taken a thoughtful approach to refreshment
Twilio’s Board has taken a thoughtful approach to refreshment The skills, qualities, attributes, experience and diversity of our directors provide us with the broad range of perspectives to eﬀectively oversee our evolving business needs and represent the best interests of our stockholders # of (1) S
Slide 8: Twilio has a highly qualified, engaged and independent board
Twilio has a highly qualiﬁed, engaged and independent board Our Board proactively evaluates its composition in the context of Twilio’s evolving business to ensure our directors have backgrounds that collectively add value to strategic decisions and enable rigorous oversight of management Charles Bel
Slide 9: We ask for your support at the 2024 annual meeting
We ask for your support at the 2024 annual meeting Proposal Recommendation Election of Jeﬀ Epstein, Khozema Shipchandler and Andrew Stafman as Item 1 FOR Class II Directors Ratiﬁcation of the appointment of KPMG LLP as the Company’s independent Item 2 FOR registered public accounting ﬁrm for the ﬁsc
Slide 12: Forward-Looking Statements
Forward-Looking Statements This presentation contains forward-looking statements within the meaning of the federal securities laws, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future ﬁnancial or operating performan
Slide 13: Non-GAAP Financial Measures
Non-GAAP Financial Measures In addition to ﬁnancial information presented in accordance with U.S. generally accepted accounting principles (“GAAP”), this presentation includes certain non-GAAP ﬁnancial measures, including those listed below. We use these non-GAAP ﬁnancial measures to evaluate our on

Twilio — Shareholder Meeting (May 2024) on 6ix

Twilio — Shareholder Meeting (May 2024)

Slide 1: Twilio Proxy Statement Supplement May 2024

Slide 2: Twilio has taken extensive actions to position the company for future success

Slide 3: Our actions have materially improved key financial metrics; targeting GAAP operating profitability by Q4 2025

Slide 4: Extensive stockholder engagement informed significant changes to our executive compensation program

Slide 5: Twilio's executive compensation is centered on performance-based equity

Slide 6: Compensation program outcomes are aligned with stockholders

Slide 7: Twilio's Board has taken a thoughtful approach to refreshment

Slide 8: Twilio has a highly qualified, engaged and independent board

Slide 9: We ask for your support at the 2024 annual meeting

Slide 10: ©2024 TWILIO INC. ALL RIGHTS RESERVED

Slide 11: Appendix

Slide 12: Forward-Looking Statements

Slide 13: Non-GAAP Financial Measures

Slide 14: ©2024 TWILIO INC. ALL RIGHTS RESERVED 14

Slide 15: ©2024 TWILIO INC. ALL RIGHTS RESERVED 15

Slide 16: ©2024 TWILIO INC. ALL RIGHTS RESERVED 16