Myer Holdings Limited · ASX:MYR
Myer — Shareholder Meeting (November 2021)
17 slides from Myer's shareholder meeting presentation, Nov 4, 2021
Slide 1: Virtual Meeting
For personal use only V I R T U A L M E E T I N G AT : https://agmlive.link/MYR21
Slide 2: CEO Address
For personal use only J OH N K I NG C E O ADDRESS • FY21 RESULTS • C U S T O M E R F I R S T P L A N MOMENTUM • CHRISTMAS / TRADING • SUMMARY 20 AG NE NN EU RAAL L 2 21 M E E T I N G
Slide 3: FY2021 Results
FY2021 RESULTS For personal use only Strengthened Trading Result Customer Balance Sheet • Total sales 1 up 5.5% to • EBIT4 increased 117.0% • Net cash positive $111.8 • Record level of in-store $2,658.3 million, held back to $170.5 million million, $103.9 million Customer Satisfaction by forced stor
Slide 4: 2H highlights – strong finish to the first years of the Plan
FY2021 RESULTS 2H highlights – strong finish to the first 3 years of the Plan For personal use only A more resilient business because of the Customer First Plan • Company returned to profitability in 2H211, first time since FY17 • Comparable total sales2 improved as year progressed: 2H21 up 8.4% (Q3
Slide 5: The first years of Customer First Plan is delivering on its objectives
CUSTOMER FIRST PLAN The first 3 years of Customer First Plan is delivering on its objectives For personal use only • We have made strong progress against the plan since 2019 despite the challenges of COVID-19 • The Customer First Plan will continue to evolve over the coming years COVID-19 overlay Ou
Slide 6: Accelerate online: building on success
CUSTOMER FIRST PLAN Accelerate online: building on success For personal use only Initiatives Undertaken Results and Benefits Future Growth and Expansion Significantly Scaled Online Group online sales1 +158.6% • Driven significant growth, now • Continued acceleration into customer experience and one
Slide 7: Factory to Customer (F2C): NDC is transformational for Myer
CUSTOMER FIRST PLAN Factory to Customer (F2C): NDC is transformational for Myer For personal use only • National Distribution Centre (NDC) is the next phase of F2C – Improvements to Online (3PL / Multicarrier) and to international freight arrangements have already delivered cost and customer experie
Slide 8: Engaging the Consumer through improved loyalty and personalisation
CUSTOMER FIRST PLAN Engaging the Consumer through improved loyalty and personalisation For personal use only Initiatives Undertaken Results and Benefits Future Growth and Expansion Improved new member acquisition (New members) New Members +860,000 • Over 860k new members signed up • Continued invest
Slide 9: Re-Focus Merchandise: Fundamentals are strong, focus is growth
CUSTOMER FIRST PLAN Re-Focus Merchandise: Fundamentals are strong, focus is growth For personal use only Initiatives Undertaken Results and Benefits Growth Focus Focus on Profitable sales (OGP %) +151bps Make the big bigger (Optimise Offer) 38.20% 38.85% 38.03% 39.71% • Rationalisation of under-perf
Slide 10: Customer Experience in store has materially improved
CUSTOMER FIRST PLAN Customer Experience in store has materially improved For personal use only Initiatives Undertaken Results and Benefits IT / Analytics solicit real-time feedback Customer Satisfaction 83% M-Metrics 71% 73% 74% • Utilisation of M-Metrics platform is driving continuous improvement F
Slide 11: Space reductions contribute to optimising profitability as part of our Omni-channel strategy
CUSTOMER FIRST PLAN Space reductions contribute to optimising profitability as part of our Omni-channel strategy For personal use only Initiatives Undertaken Results and Benefits Space Reduction GLA Space Reduction (000’s) • 83,000m2 (8%) of space reduction -14 exited or announced since 1H18; includ
Slide 12: Customer First Plan progress means Myer is well placed to drive significant value creation
CUSTOMER FIRST PLAN Customer First Plan progress means Myer is well placed to drive significant value creation For personal use only Successful execution over the first 3 years of the Customer First The Customer First Plan momentum will underpin the future growth Plan to create a strong business tod
Slide 13: We have established momentum in key areas that provide the basis of future value potential
CUSTOMER FIRST PLAN We h a v e e s t a b l i s h e d m o m e n t u m i n k e y a r e a s t h a t p r o v i d e t h e b a s i s o f f u t u r e v a l u e p o t e n t i a l For personal use only Commercialise an expanding Unlocking future value of Online Loyalty program Online has now delivered scale
Slide 14: Christmas 2021: Delivering a strong Christmas
CHRISTMAS 2021 Delivering a strong Christmas For personal use only Australia’s Well stocked and Ready and Christmas well placed Focused Marketplace • Supply Chain is well • Expanded Christmas • Strong promotional managed, more stock gifting range, improved plans with key focus on and we have launche
Slide 15: In summary
In summary For personal use only • Our Customer First Plan has been, and continues to be, the right plan and showed momentum in FY21 • Delivered for our customer in terms of stronger service and a more engaged MYER One base • Significantly scaled growth in Online with enhanced fulfilment • Strengthe
Slide 16: Annual General Meeting
For personal use only 20 AN N UAL GE N E RAL 21 M E E TI N G 20 AG NE NN EU RAAL L 16 21 M E E T I N G
Slide 17: Important Information
Important Information For personal use only The information in this document is general only and does not purport to be complete. It should be read in conjunction with Myer’s other periodic and continuous disclosure announcements. Investors or potential investors should not rely on the information p