Nice Ltd. · TASE:NICE
Nice — Investor Presentation (2021)
57 slides from Nice's investor presentation, 2021
Slide 1: Corporate Presentation Q2 2021
CORPORATE PRESENTATION Q2 2021
Slide 2: NICE Another Day
5,000B+ Dollars protected 120M+ every day Another Recorded calls per day 3B+ 3M+ NICE Day Financial transactions monitored daily Agents are scheduled every day 20M+ Evidence items managed daily 35M+ Tasks and processes are automated daily
Slide 3: NICE
NICE
Slide 4: NICE at a glance
>85% Fortune 100 Customers >25,000 >150 Countries Customers NASDAQ ~7,000 >35 Employees NICE Local Offices ~2,300 R&D Professionals > 400 Patents $1.7B Company
Slide 5: This is NICE
CUSTOMER FINANCIAL ENGAGEMENT CRIME & CREATING COMPLIANCE Extraordinary OUTSMARTING Customer Financial Crime Experience with Intelligent Solutions PUBLIC SAFETY DRIVING This is Digital Policing Transformation
Slide 6: Strategic Pillars
Digital Our STRATEGIC Analytics Cloud PILLARS AI & Automation
Slide 7: Global Leader Cloud Platforms
GLOBAL LEADER CLOUD PLATFORMS Cloud-native Powered by Covering All Large Scalability and Open Platform Analytics and AI Markets and Ecosystem Elasticity Serving Segments Organizations of all sizes
Slide 8: Our Offerings
Creating OUTSMARTING EXTRAORDINARY Financial Crime Customer with Intelligent Experience Solutions Driving Digital Policing TRANSFORMATION OUR OFFERINGS
Slide 9: Creating Extraordinary Customer Experience
CREATING OUTSMARTING EXTRAORDINARY FINANCIAL CRIME CUSTOMER WITH INTELLIGENT EXPERIENCE SOLUTIONS DRIVING DIGITAL POLICING Customer TRANSFORMATION Engagement CREATING EXTRAORDINARY CUSTOMER EXPERIENCE
Slide 10: Customer Experience Market Forces
CUSTOMER EXPERIENCE Digital MARKET FORCES CX Workforce Experience Transformation AI & Automation Cloud
Slide 11: NICE provides the leading platform for empowering organizations
NICE provides the leading PLATFORM for empowering organizations to TRANSFORM their Customers and Workforce EXPERIENCES
Slide 12: NICE Experience Transformation
Digital-Centric Service Customer Agile Experience Workforce Insight Engagement Cloud-Native Open Platform NICE EXPERIENCE TRANSFORMATION
Slide 13: Our Portfolio
Digital-Centric Agile Workforce Service Engagement • Unified voice and digital channels • Flexible Mobile Enablement • Seamless Omnichannel Routing • Personalized SMART Goals • Unified Omnichannel CX Suite: and Gamification Routing, Recording, WFM, QM, PM, Interaction Analytics & Automation • AI-Ena
Slide 14: NICE Experience Transformation Portfolio
Digital-Centric Service Omnichannel Compliance Voice-Biometrics Recording Management Authentication Customer Experience + + + Agile Insight Unified Channels Omnichannel Workforce Routing Engagement AI-Driven Insights Interaction & Sentiment Workforce Mobility & Feedback Analytics Management Engageme
Slide 15: Most Complete, Unified, and Intelligent Cloud CX Platform
Most Complete, one experience A single unified solution for Unified, and employees and customers across centers Intelligent Cloud CX Platform one cloud Enterprise grade, secure, proven global cloud native platform built for multinational operations one destination Fast onboarding of new capabilities
Slide 16: Cloud Contact Center Leader
Agents using 430,000+ CLOUD CONTACT CXone Worldwide CENTER LEADER FedRAMP Fully Certified to Operate 100+ Countries Years in 15 the Cloud Fortune 100 85+ Customers 99.99% Guaranteed Uptime (no downtime for maintenance)
Slide 17: Only Vendor Named a Leader by Gartner for WEM and CCaaS
NICE the Only Vendor Named a Leader by Gartner for Both Workforce Engagement Management and Contact Center as a Service NICE names a leader for 13th Consecutive Years in the Gartner Workforce Engagement Magic Quadrant, a Leader on Each Axis, Furthest on Completeness of Vision and Highest on Ability
Slide 18: More than 40 Awards and Leadership Rankings
NICE Recognized with More than 40 Awards and Leadership Rankings by Market Leading Industry Analysts NICE has been recognized as a NICE inContact CXone has been recognized as a leader by Forrester Research in leader by Forrester Research in The The Forrester Wave: Journey Forrester Wave: Contact-Cen
Slide 19: Customer Engagement: Selected Customers
CUSTOMER ENGAGEMENT: Selected Customers TOP U.S. TOP U.S. TOP GLOBAL TOP 10/10 Health Insurance 5/5 Telco 9/10 Financial Services 6/10 Fortune 10
Slide 20: The NICE Advantage
CREATING EXTRAORDINARY EXPERIENCE - The NICE Advantage Market Cloud Platform Completeness Leadership Foundation End-to-end comprehensive Industry recognized leader World’s leading cloud-native digital-first CX solutions for with a proven track record of open CCaaS platform, organizations of all size
Slide 21: Outsmarting Financial Crime with Intelligent Solutions
Financial Crime CREATING OUTSMARTING & Compliance EXTRAORDINARY FINANCIAL CRIME CUSTOMER WITH INTELLIGENT EXPERIENCE SOLUTIONS OUTSMARTING DRIVING DIGITAL POLICING FINANCIAL TRANSFORMATION CRIME WITH INTELLIGENT SOLUTIONS
Slide 22: Financial Crime Challenges
FINANCIAL CRIME Digital CHALLENGES Growth Cost Data Pressure Explosion Financial Crime Transformation Criminal Regulatory Sophistication Change
Slide 23: Harnessing Cloud, AI and Automation to fight financial crime
Harnessing the power of CLOUD, AI, and AUTOMATION to fight financial crime – safeguarding transactions, institutions and customers 25
Slide 24: Financial Crime Transformation Framework
FINANCIAL CRIME TRANSFORMATION FRAMEWORK
Slide 25: Our Portfolio
Fraud Empowers fraud teams with boundless data, agile analytics and transformed operations to prevent fraud in the digital era, while increasing operational efficiencies and frictionless customer experiences Data Investigations & Intelligence Case Management Empowers a new level of Transforms invest
Slide 26: Integrated Fraud & AML on the Cloud
Integrated Fraud & Brings together best-in-class data AML on the Cloud intelligence, analytics, and insights on a single native cloud platform Offers simplified cloud deployments while optimizing resource efficiency Delivers real-time contextual insights for end-end financial crime risk management E
Slide 27: Financial Crime Risk Management Platform-as-a-Service
Financial Crime Risk Management Platform-as-a- Offers choice in analytics, powered by the security of the cloud, to Service supercharge Actimize solutions Enables smarter, faster decisions throughout the customer lifecycle with the power of data and analytics Powers the first financial crime and com
Slide 28: NICE Actimize Awards and Leadership Rankings
NICE Actimize Recognized with More than 20 Awards and Leadership Rankings by Market Leading Industry Analysts Forrester Research, a leading global Aite Group named NICE research and advisory firm, has Actimize “Best in Class” in its named NICE Actimize a Leader in the AIM Evaluation: Trade “The Forr
Slide 29: Financial Crime & Compliance: Selected Customers
FINANCIAL CRIME & COMPLIANCE: Selected Customers TOP U.S. TOP APAC TOP EU TOP Global 10/10 Banks 4/5 Banks 10/10 Banks 10/10 Investment Banks
Slide 30: The NICE Actimize Advantage
FINANCIAL CRIME & COMPLIANCE – The NICE Actimize Advantage End-to-End Advanced Cloud Protection Analytics & AI Platform Most advanced and Sophisticated analytics drive Best in class capabilities complete financial crime fast and accurate in the cloud, risk management coverage decisioning, fueled by
Slide 31: Driving Digital Policing Transformation
Public Safety CREATING OUTSMARTING DRIVING EXTRAORDINARY FINANCIAL CRIME CUSTOMER WITH INTELLIGENT EXPERIENCE SOLUTIONS DIGITAL DRIVING DIGITAL POLICING POLICING TRANSFORMATION TRANSFORMATION
Slide 32: Public Safety Challenges
PUBLIC SAFETY CHALLENGES Limited Understanding Resources Performance Exponential Digital Policing Growth of Transformation Digital Funding Evidence Implementation & Adoption of New Social Technology Distancing
Slide 33: Improving Public Safety through Digital Transformation
Improving Public Safety Emergency Response and Investigations through DIGITAL TRANSFORMATION, AUTOMATION and INTELLIGENCE
Slide 34: NICE Digital Policing Transformation
NICE DIGITAL POLICING TRANSFORMATION
Slide 35: Our Portfolio
Emergency Response Digital Investigation & Optimization Evidence Management • Breaks down information siloes • Next Generation 9-1-1 Ready • Automates the collection and • Multimedia Incident analysis of digital evidence Reconstruction and Sharing • Mobile access to emergency calls and • CAD-Driven
Slide 36: Digital Evidence Management Platform-as-a-Service
Digital Evidence Management unified experience Single solution breaks down data siloes – connect to, store and manage all Platform-as-a- incident information and evidence Service rapid insights Get clearer insights, search across everything and streamline workflow with scalable, cloud- based analyti
Slide 37: NICE Recognized as a Leader in Public Safety
NICE Recognized as a Leader in Public Safety “ NICE’s pace of innovation, the breadth and depth of solutions, and its commitment and experience serving the “ needs of the public safety market continue to impress. - Brendan Read, Senior Industry Analyst, Digital Transformation, Frost & Sullivan NICE
Slide 38: Public Safety: Selected Customers
PUBLIC SAFETY: Selected Customers TOP U.S. U.K Police Australian 85% & Canadian Cities 94% Forces 100% States
Slide 39: Public Safety: The NICE Advantage
PUBLIC SAFETY – The NICE Advantage Innovation Breadth & Depth Scalability From IP radio recording to Widest and deepest We deliver digital cloud-based digital technology integrations transformation and analytics evidence management, we and analytical capabilities to over 3,000 agencies, from have le
Slide 40: Our Financials
OUR FINANCIALS
Slide 41: Q1 2021 Highlights (Non-GAAP)
Q1 2021 Highlights (Non-GAAP) Total revenue Cloud revenue Q1 Cloud gross Recurring increased 11% to increased 33% margin increased revenue $457M; compared to Q1 470 bps to increased to 78% compared to Q1 2020; 67.6%; compared of total revenue; 2020 Representing to 62.9% in Q1 compared to 75% 50% of
Slide 42: Solid Growth and Execution
Solid Growth and Execution REVENUES (Non-GAAP, $M) 457 • Solid growth in total revenue driven by 33% 411 increase in cloud revenue in Q1 • Cloud revenue of $230M represented 50% of total revenue in Q1 11% • Recurring revenue accounted for 78% of total revenue for Q1 Q1 20 Q1 21 EARNINGS PER SHARE (N
Slide 43: Q1 2021 Revenue Breakdown by Region
Q1 2021 Revenue Breakdown by Region (Non-GAAP) 82% 12% AMERICAS EMEA $374M, +11% YoY $56M, 16% YoY 6% APAC $27M, +6% YoY
Slide 44: Q1 2021 Revenue Breakdown by Business Unit
Q1 2021 Revenue Breakdown by Business Unit (Non-GAAP) 19% FINANCIAL CRIME & COMPLIANCE $88M, +6% YoY 81% CUSTOMER ENGAGEMENT $369M, +13% YoY
Slide 45: Social Responsibility
SOCIAL RESPONSIBILITY
Slide 46: Community. Environment. Diversity.
COMMUNITY. ENVIRONMENT. DIVERSITY.
Slide 47: International Day
International ornVtn § Day
Slide 48: We Are
Complete Offering Market Leadership Customer-centric We Are Robust Cloud Platforms Domain Expertise Digital-centric Innovation- as-a-Service Analytics and AI Powerhouse
Slide 49: Get in Touch
CUSTOMER FINANCIAL ENGAGEMENT CRIME & COMPLIANCE PUBLIC SAFETY GET IN TOUCH nice.com/get-in-touch/
Slide 50: Thank You
Slide 51: 2020 Results
2020 RESULTS
Slide 52: Full Year 2020 Highlights
Full Year 2020 Highlights* TOTAL REVENUE CLOUD OPERATING REVENUE MARGIN CLOUD EPS MARGIN RECURRING OPERATING REVENUE CASH FLOW Increased 5% year-over-year to $1,657 million Increased 31% to Increased to 28.4% $786 million year- compared to 27.5% Increased to over-year and last year $5.73, 8% 65.6% r
Slide 53: Record Results Full Year 2020
Record Results Full Year 2020 TOTAL REVENUE (M$) GROSS PROFIT (M$) 5% 5% OPERATING INCOME (M$) EARNING PER SHARE 8% 8% * All numbers are Non-GAAP
Slide 54: Business Model (% Total Revenue)
Business Model (% Total Revenue)* Full Year 2019 Full Year 2020 Cloud Services Services 38% 42% 45% Cloud 47% Products Products 17% 11% * All numbers are Non-GAAP
Slide 55: Business Model (% Total Revenue)
Business Model (% Total Revenue)* Full Year 2019 Full Year 2020 Non-recurring revenue Non-recurring 21% revenue 28% Recurring revenue Recurring 72% revenue 79% * All numbers are Non-GAAP
Slide 56: Business Units Breakdown (% Total Revenue)
Business Units Breakdown (% Total Revenue)* Full Year 2019 Full Year 2020 Financial Crime and Financial Crime and Compliance Compliance 20% 19% Customer Engagement 80% Customer Engagement 81% * All numbers are Non-GAAP
Slide 57: Global Presence (% Total Revenue)
Global Presence (% Total Revenue)* Full Year 2019 Full Year 2020 APAC 8% APAC 7% EMEA 14% EMEA 11% AMERICAS 78% AMERICAS 82% * All numbers are Non-GAAP