United Parcel Service, Inc. · NYSE:UPS
United Parcel Service — Investor Presentation (September 2023)
12 slides from United Parcel Service's investor presentation, Sep 28, 2023
Slide 1: Sell-side Analyst Breakfast
Sell-side Analyst Breakfast September 28, 2023 1
Slide 2: Forward-Looking Statements and Non-GAAP Reconciliations
Forward-Looking Statements and Non-GAAP Reconciliations Forward-Looking Statements This presentation and our filings with the Securities and Exchange Commission contain and realize the anticipated benefits from acquisitions, dispositions, joint ventures or strategic in the future may contain “forwar
Slide 3: Staying on Strategy
Staying on Strategy Continuing to execute under our better and bolder framework PURPOSE Moving our world forward by delivering what matters Brand Relevance (Consideration + Momentum + ESG) STRATEGY Customer First People Led Innovation Driven METRICS Net Promoter Score >50 Likelihood to Recommend ≥80
Slide 4: UPS is Accelerating Growth in Healthcare Logistics
UPS is Accelerating Growth in Healthcare Logistics Combining organic solutions with acquisitions to become the #1 provider in the world UPS Healthcare Revenue Global Healthcare Logistics Market Announced intent 2023E, $130B** to acquire MNX on Sept 28 $12 Acquired Bomi Group Non-complex Established
Slide 5: Pushing Further into Healthcare with the Acquisition of MNX
Pushing Further into Healthcare with the Acquisition of MNX Global time-critical logistics provider focused on the most complex healthcare customers Key Healthcare About MNX MNX Expands Verticals Served UPS Healthcare Portfolio >800 Employees • Radio-pharma capabilities 190 Countries • Combines MNX’
Slide 6: Leaning Into E-commerce Returns, an Attractive Part of the Market
Leaning Into E-commerce Returns, an Attractive Part of the Market Building out digital solutions to further enhance our leading end-to-end returns portfolio UPS Returns Volume Returns are Good for UPS 1,750,000 • Solutions enable multiple transactions in a single box • Increase pickup and delivery d
Slide 7: UPS Digital, Inc. is Accelerating Our Digital Transformation
UPS Digital, Inc. is Accelerating Our Digital Transformation Recent product innovations enabled by technology help expand our addressable market UPS Network Technology platform that enables local same-day Digital platform matches warehouse space with delivery with operations throughout the U.S. merc
Slide 8: Achieved Win-Win-Win Agreement with Teamsters
Achieved Win-Win-Win Agreement with Teamsters Offsetting costs through revenue quality and productivity over the life of the contract • 3.3% CAGR over the life of the agreement and retained ability to deploy technology • Enhanced peak flexibility by using inside workers as seasonal support drivers •
Slide 9: Investing Through the Cycle by Leveraging Our Strong Balance Sheet
Investing Through the Cycle by Leveraging Our Strong Balance Sheet Increased CapEx and OpEx investments by $900M to accelerate growth and efficiency Smart 1,000+ facilities complete by October Package Smart • RFID technology improves misload frequency by 2.5X Facility • Lays the foundation for addit
Slide 10: Ready to Deliver Industry-Leading Service for Sixth Peak in a Row
Ready to Deliver Industry-Leading Service for Sixth Peak in a Row Enables disciplined revenue quality with winback and growth in attractive segments of market 100.0% 98.3% 97.6% 96.6% 97.5% 96.7% 96.9% UPS’s industry- 97.0% leading service is better by an 95.1% 95.2% average of 310 94.6% basis point
Slide 11: Looking Ahead…
Looking Ahead… Hosting Investor Day in Atlanta, GA on March 26, 2024 and Premium Premium Small Package Logistics Provider The UPS Partner GROWTH DRIVERS Difference GROWTH DRIVERS Evolving Capabilities Small & Medium Customer First Complex Healthcare Customers The Shield Businesses Loyal Select Enter
Slide 12: Questions & Answers
Questions & Answers Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.© 2023 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service o
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