Slide 1: Cover letter to stock exchanges
30th July 2024 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Earnings Presenta
Slide 2: Earnings Presentation Q1FY25
EARNINGS PRESENTATION Q1FY25
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward- looking statements. The risks and uncertainties
Slide 4: About Us
About Us Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 29,231* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Philippines, South
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: Our Verticals
Our Verticals 5 of Top 15 Mortgage Servicers in the US 5 of Top 15 Banking & Communications Mortgage Lenders in the US Financial Services Media & Technology 6 of Top 10 ▪ Asset Finance ▪ Streaming Services, Cable TV Credit card issuers in the US ▪ Credit Cards ▪ Broadband & Telephony 3 of Top 6 ▪ Mo
Slide 7: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 8: Performance Highlights | Q1FY25
Performance Highlights | Q1FY25 Copyright © 2024 Firstsource 7
Slide 9: Performance summary | Q1FY25
Performance summary | Q1FY25 REVENUE ₹ EBIT ₹ ₹ 17,911 Million ₹ 1,970 Million (US$ 215 Million) (Margin 11.0%) YoY growth of 17.1% YoY growth of 10.1% YoY constant currency growth of 14.8% YoY margin contraction of 70bps QoQ constant currency growth of 6.5% QoQ margin flat ₹ PROFIT AFTER TAX EARNIN
Slide 10: Key Deal Wins | Q1FY25
Key Deal Wins | Q1FY25 • Won a large deal from a Fortune500 managed health care companies in the US, one of our existing clients, for member and provider services, and end-to-end claims processing services • Expanded footprint and wallet share in one of the Top5 healthcare insurance companies in the
Slide 11: Employee Base | Q1FY25
Employee Base | Q1FY25 • Total headcount of 29,231 employees • QoQ net headcount addition of 1,291 • TTM employee attrition at 32.0%* • 45.1% of employees are women Total headcount Attrition 29,231 41.7% 39.8% 27,940 37.7% 35.4% 25,947 32.0% 23,953 22,384 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q1FY24 Q2
Slide 12: Awards & Recognitions | Q1FY25
Awards & Recognitions | Q1FY25 Horizon 1 Ranked as a Disruptor in HFS Horizons HCP Service Providers, 2024 SBTi & Net Zero Our ESG commitment As part of our decarbonization strategy: Submitted the commitment letter to SBTi which has been accepted Indicating our commitment towards reducing carbon emi
Slide 13: Business Outlook | FY25
Business Outlook | FY25 11.5-13.5% 11-12% constant currency EBIT margin revenue growth (Earlier: 11-12%) (Earlier: 10-13%) Copyright © 2024 Firstsource 12
Slide 14: Factsheet
Factsheet Copyright © 2024 Firstsource 13
Slide 15: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q1FY24 Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 QoQ YoY Income from services 15,267 15,417 15,948 16,693 63,325 17,839 6.9% 16.8% Other operating Income 25 (17) 18 12 37 72 - - Revenue from operations 15,292 15,400 15,966 16,705 63,362 17,911 7.2
Slide 16: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 30-Jun-24 In ₹ million As on 31-Mar-24 As on 30-Jun-24 ASSETS EQUITY AND LIABILITIES Non-Current Assets Shareholder's Funds Fixed assets 2,461 3,164 Equity share capital 6,970 6,970 Right-of-use assets 6,355 6,515 Reserve and
Slide 17: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 3 Month ended June 30, 2023 3 Month ended June 30, 2024 Cash Flow from Operating Activities Net profit before taxation and non controlling interest 1,553 1,673 Depreciation and amortization 613 729 Finance costs (For borrowing & lease liabili
Slide 18: Operating Metrics | Q1FY25
Operating Metrices | Q1FY25 Q1FY23 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Banking & Financial Services 46.3% 43.4% 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% Revenue by Healthcare 32.1% 34.5% 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% Vertical Communications, Media & Tech 20.2% 20.2%
Slide 19: Annexure
Annexure Copyright © 2024 Firstsource 18
Slide 20: Financial performance snapshot | Q1FY25
Financial performance snapshot | Q1FY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 15.4% 7.1% 23.9% 16.6% 1.7% 5.2.% 17.1% 6.6% 17.9% 14.6% -1.1% 1.1% 14.8% 63,362 17,911 60,223 59,212 795 765 750 50,780 685 215 40,986 38,263 578 548 FY19 FY20 FY21 FY22 FY23 FY24 Q1FY2
Slide 21: Key performance indicators | Q1FY25
Key performance indicators | Q1FY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.7% 15.4% 15.3% 14.1% 14.1% 13.9% 13.9% 13.4% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 Q1FY25* FY19 FY20 FY21 FY22 FY23 FY24 Q1FY25* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 22: Total Shareholder Return | Trailing 5 years
Total Shareholder Return | Trailing 5 years FSL | 445% Nifty IT | 163% Jul-19 Jan-20 Jul-20 Jan-21 Jul-21 Jan-22 Jul-22 Jan-23 Jul-23 Jan-24 Jul-24 Total Shareholders Return (including dividends) of 478% in past 5 years Based on closing prices as of 29th July 2024 Copyright © 2024 Firstsource 21
Slide 23: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource