Slide 1: Quarterly Information at September 30, 2024
Quarterly Information at September 30, 2024 January 1, 2024 to September 30, 2024 Presentation Paris, November 6, 2024 1
Slide 2: Disclaimer
Disclaimer All forward-looking statements reflect Teleperformance management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed de
Slide 3: Agenda
Agenda • Highlights Thomas Mackenbrock • Business Performance Thomas Mackenbrock • Financial Performance Olivier Rigaudy • Q&A All 3
Slide 4: Highlights and Business Performance
Highlights and Business Performance Thomas Mackenbrock Deputy CEO 4
Slide 5: Highlights Q3 2024
Highlights Q3 2024 ˃ Accelerated growth momentum: +3.0% Q3 pro forma1 growth (vs. +2.1% in 9M1) and +26.7% as reported Gains across every operating region in Core Services, particularly in banking & financial services, retail ˃ & e-commerce, technology, travel & hospitality, healthcare, and automoti
Slide 6: TP is a trusted global transformation partner for its clients
TP is a trusted global transformation partner for its clients delivering value by combining 4 dimensions People Leading global delivery platform powered by TP experts Domain Expertise Process Excellence Deep vertical and horizontal Highest operational standards ensured expertise servicing global & >
Slide 7: Selected business highlights in Q3
Selected business highlights in Q3 PEOPLE PROCESSES TECHNOLOGY DOMAIN EXPERTISE Global firmwide Enhanced update of 160+ new AI projects Double-digit growth upskilling program in TOPS & BEST process for more than 130 momentum in vertical AI & EI1 launched excellence programs clients in Q3; further an
Slide 8: Business performance by activity
Business performance by activity 9M 2024 revenue split Core Services • Robust development in EMEA & APAC: & D.I.B.S. +2.8%1 in Q3 and +2.2%1 for 9M Specialized • Relatively flat development in the Americas: Services +0.3%1 in Q3 and -1.1%1 in 9M • Strong momentum in particular in India, APAC, Americ
Slide 9: Business portfolio by vertical
Business portfolio by vertical 9M 2024 revenue split by vertical1 • Broad diversified client portfolio across all major Energy Automotive verticals Governments Media, Entertainment & • Strong development in particular banking & Healthcare Gaming financial services, retail & e-commerce, Other technol
Slide 10: Performance by business line
Performance by business line 9M 2024 revenue split by business line Specialized Services • Well diversified portfolio of business lines Other Care • Double-digit growth momentum in Specialized Services activities Trust & safety • Strong growth also Back office/BPO activities across the regions Back-
Slide 11: Managing end-to-end services for a large international bank
Case example Managing end-to-end services for a large international bank Strategic Partner Integration Partner 2023-24 Established BPO partner 2016-22 TP manages E2E customer lifecycle across accounts, Traditional Front office 2010-15 loans, cards, payments & 4 new business lines: fraud disputes, au
Slide 12: Financial performance
Financial performance Olivier Rigaudy Deputy CEO and Group CFO 12
Slide 13: Growth on track
Growth on track (€m) % change 2024 2023 Reported Pro forma 1 €/$ exchange rate (9-month average) €1 = US$1.09 €1 = US$1.08 Q3 2,520 1,989 +26.7% +3.0% 9M (to September 30) 7,596 5,949 +27.7% +2.1% 1 2023 pro forma at constant exchange rates including Majorel 13
Slide 14: 9M revenue growth analysis
9M revenue growth analysis (€m) +27.7% 1,604 7,553 (112) 7,441 +155 7,596 +2.1% 5,949 pro forma 9M 2023 Majorel 9M 2023 pro forma Currency effect 9M 2023 pro forma at Pro forma growth 9M 2024 constant exchange rates 14
Slide 15: Acceleration in revenue growth in Q3 as expected
Acceleration in revenue growth in Q3 as expected 15% 2 600 2,547 2,525 2,579 2,542 2,534 2,520 2,481 13% 2 400 11% 2 200 +11% 9% 2 000 7% 1 800 5% 1 600 +6% +2%/+4%2 +3% 3% 1 400 +4% 1 200 +2% 1% +1% +1% 1 000 -1% Q1 Q2 Q3 Q4 Q1 Q2 Q3 FY 2024 1 2023 2024 Outlook Revenue (€m) Pro forma growth² (%) 1
Slide 16: 9M: growth driven by Specialized Services and EMEA & APAC
9M: growth driven by Specialized Services and EMEA & APAC (€m) +118 7,596 7,441 -34 +71 -1% PF +2% PF +12% PF 9M 2023 pro forma at Americas EMEA & APAC Specialized Services 9M 2024 constant exchange rates 16
Slide 17: 2024 outlook confirmed
2024 outlook confirmed • Pro forma annual growth1 of +2% to +4% • EBITA margin before non-recurring items up between 10bps and 20bps on an annualized pro forma basis2 (vs. 14.9% in 2023) • Sustained growth in net free cash flow • A robust balance sheet with leverage of less than 2x EBITDA3 • Share b
Slide 18: Q&A
Q&A 18
Slide 19: Appendix
Appendix 19
Slide 20: Alternative Performance Measures
Alternative Performance Measures Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue - last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. Pr
Slide 21: Revenue by activity
Revenue by activity Revenue (€m) 9M 2024 9M 2023 % change Reported Pro forma1 Core Services & D.I.B.S. 6,480 4,940 +31.2% +0.6% - Americas 3,093 2,887 +7.2% -1.1% - Europe, MEA & APAC 3,387 2,053 +64.9% +2.2% Specialized Services 1,116 1,009 +10.6% +11.9% Total 7,596 5,949 +27.7% +2.1% Revenue (€m)
Slide 22: Quarterly breakdown of 2023 revenue (pro forma)
Quarterly breakdown of 2023 revenue (pro forma) Revenue (€m) Q1 2023 Q2 2023 H1 2023 Q3 2023 9M 2023 Q4 2023 FY 2023 1 Teleperformance 2,006 1,954 3,960 1,989 5,949 2,053 8,002 Majorel 541 527 1,068 536 1,604 526 2,131 Total pro forma 2,547 2,481 5,028 2,525 7,553 2,579 10,132 1 TP Q4 2023 reported
Slide 23: Quarterly breakdown of 2023 revenue by activity (pro forma)
Quarterly breakdown of 2023 revenue by activity (pro forma) Revenue (€m) Q1 2023 Q2 2023 H1 2023 Q3 2023 9M 2023 Core Services & D.I.B.S. 2,225 2,139 4,365 2,179 6,544 - Americas 1,075 1,034 2,109 1,136 3,245 - Europe, MEA & APAC 1,150 1,105 2,256 1,043 3,298 Specialized Services 321 342 663 346 1,0
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