Sherwin-williams Company (the) · NYSE:SHW
Sherwin-williams Company (the) — The Sherwin-Williams Company — Investor Day (September 2020)
14 slides from Sherwin-williams Company (the)'s investor day presentation, Sep 29, 2020
Slide 1: The Americas Group
2020 F I NANCI AL CO M M UNI TY P RE S E NTATI O N THE AMERICAS GROUP PETE IPPOLITO PRESIDENT TH E A ME R I C A S G R O U P
Slide 2: Forward-Looking Statements
Forward-Looking Statements This presentation may contain certain "forward-looking statements," as defined under U.S. federal securities laws. These forward-looking statements are based upon management's current expectations, estimates, assumptions and beliefs concerning future events and conditions.
Slide 3: Who is TAG?
Who is TAG? # 1 # 1 # 1 BRAND PREFERRED BRAND SPECIFIED IN PAINT BY PROFESSIONAL PAINTERS* BY DESIGNERS** BRAND AWARENESS* Leading Paint Brand FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 3 *2019 LRW RESEARCH | **2020 MARKETVISION RESEARCH
Slide 4: Stores | Reps | Employees
Stores | Reps | Employees 4,750 3,675 26,315 STORES SALES REPS EMPLOYEES 90% 91% 88% RETENTION RATE AMONG RETENTION RATE AMONG RETENTION RATE AMONG STORE MANAGERS SALES REPS MANAGEMENT TRAINEES Recruit, Train & Retain FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 4
Slide 5: Our Business
Our Business OUR CUSTOMERS OUR SOLUTIONS STORES & SALES REPS ONLINE ACCOUNT CAPABILITIES DATA COMMERCIAL NEW PRODUCTS COLOR TALENT ACCOUNTS NATIONAL SERVICES DELIVERY FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 5
Slide 6: Residential Repaint
CUSTOMER DRIVEN SOLUTIONS Residential Repaint CONVENIENT WAYS TO BUY SALES REP UNDERSTANDS CUSTOMER'S NEEDS I HAVE A COMPLEX You’re EXTERIOR hired! S-W DELIVERY ONGOING RELATIONSHIP PROJECT. PAINTER USES S-W PROJECT BIDDING TOOL SALES REP RECOMMENDS SELF-CLEANING TECHNOLOGY NEW NEW PAINTER USES QUIC
Slide 7: DIY
CUSTOMER DRIVEN SOLUTIONS DIY HOMEOWNER SEEKS COLOR CONVENIENT CURBSIDE PICKUP INSPIRATION GETS ADVICE AND MAKES PURCHASE NEW THRILLED WITH THE RESULTS, SHARES USING #SWCOLORLOVE AND INSPIRES COLOR CHIPS DELIVERED TO PAINTS THEIR SPACE OTHERS FREE VIRTUAL COLOR CONSULTATION THEIR HOME NEW NEW Delive
Slide 8: Commercial
CUSTOMER DRIVEN SOLUTIONS Commercial CONVENIENT WAYS TO BUY BUILDING MANAGER ARCHITECTURAL ACCOUNT SALES REP RECOMMENDS UTILIZES CUSTODIAN TO EXECUTIVE WORKS WITH EQUIPMENT TO MAXIMIZE HIRE PAINTING COMPANY S-W DELIVERY PAINTER PROVIDES CUSTODIAN TO ARCHITECT TO SOLVE PRODUCTIVITY FOR MAINTENANCE BU
Slide 9: New Residential
CUSTOMER DRIVEN SOLUTIONS New Residential CHECK PRICING, PURCHASE HISTORY PRODUCT SOLUTIONS AND STORE INVENTORY BUILDER AND HOMEOWNER SATISFACTION NEW CONVENIENT WAYS TO BUY SALES REP SUPPORT COLOR SOLUTIONS SALES REP VISITS JOB SITE S-W DELIVERY Comprehensive Service and Support FINANCIAL COMMUNITY
Slide 10: National Accounts
CUSTOMER DRIVEN SOLUTIONS National Accounts PROPERTY MANAGEMENT NEW RESIDENTIAL CONVENIENT WAYS TO BUY ONGOING RELATIONSHIP National Coverage, Local Support FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 10
Slide 11: Interconnected Customer Experience
Interconnected Customer Experience STORES NEW PRODUCTS SALES REPS COLOR ONLINE ACCOUNT CAPABILITIES DATA DELIVERY Delivering Customer Centric Solutions. Our Customer is at the Center of Everything We Do. FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 11
Slide 12: TAG Video
THE AMERICAS GROUP TAG Video FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 12
Slide 13: 2020 J.D. Power
2020 J.D. Power # 1 # 1 # 1 # 1 CUSTOMER SATISFACTION CUSTOMER SATISFACTION CUSTOMER SATISFACTION CUSTOMER SATISFACTION WITH EXTERIOR PAINT WITH EXTERIOR STAIN WITH INTERIOR PAINT WITH PAINT RETAILERS FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 13 For J.D. Power 2020 award information, vis
Slide 14: Success By Design
Success By Design FINANCIAL COMMUNITY PRESENTATION – SEPTEMBER 29, 2020 14
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