Barclays Plc · LSE:BARC
Barclays — Deutsche Bank UK Retail Banks Conference 2017
14 slides from Barclays's conference presentation, Mar 17, 2017
Slide 1: Deutsche Bank UK Retail Banks Conference
Deutsche Bank UK Retail Banks Conference Ashok Vaswani, CEO Barclays UK 17 March 2017
Slide 2: Barclays Group: Diversification provides balance and stability
Barclays Group: Diversification provides balance and stability c.50% c.35% Currency & income Geography income Customers & Clients Barclays UK Barclays International £7.4bn Product £14.5bn income spectrum income Current accounts Wealth & Investments Payments Corporate banking Capital markets Mortgage
Slide 3: Barclays UK: Differentiated by scale, digital leadership and innovation
Barclays UK: Differentiated by scale, digital leadership and innovation Meaningful relationships: driving increased engagement with existing customers and clients • Transforming customer interactions • Leveraging digital and data • Rewarding customers Delivering sustainable returns: stable NIM, prud
Slide 4: Barclays UK: Diversified business, driving growth with existing customers
Barclays UK: Diversified business, driving growth with existing customers Customer interactions Premier Wealth Digital and data Community Business Banking Rewards Current accounts Mortgages Credit cards Information / Data Savings & Investments Unsecured lending Mobile payments 3 | Barclays UK | 17 M
Slide 5: Transforming customer interactions: Delivering an omni-channel experience
Transforming customer interactions: Delivering an omni-channel experience Branch SkyBranch Digital Cost (Index)1 7.5 2 1 Transformation Automate 24x7 capability Build and scale since 2013 • 71% of core branches • Video banking • Multiple digital assets automated with intelligent launched • Secure ch
Slide 6: Transforming customer interactions: Developing new business models
Transforming customer interactions: Developing new business models Product and Rewards service capabilities Deep linking with Credit scoring partners Propensity Customer insights modelling 1,691 1,361 1,108 753 Personalisation 356 Security and resilience engine 2012 2013 2014 2015 2016 Digital log-i
Slide 7: Leveraging digital and data: Building once and reusing
Leveraging digital and data: Building once and reusing Proven success in consumer lending Extending across Barclays UK £bn 2.5 Over £2bn of unsecured lending 6 taps from application to originated and fulfilled digitally in 2016 approval for Barclaycard 2.0 1.5 1st UK bank to have a Digital Business
Slide 8: Leveraging digital and data: Realising significant opportunity with our 24 million customers
Leveraging digital and data: Realising significant opportunity with our 24 million customers Premier and Mortgages Barclaycard and Current Accounts #1 affluent mortgage provider in the UK1 4.3m Barclays customers pre- selected for a Barclaycard On average Premier customers are 65% more profitable th
Slide 9: Leveraging digital and data: Growing the fee line
Leveraging digital and data: Growing the fee line Smart Business Business & banking dashboard A directory of leading business apps Single customer view of cash flow and its drivers all in one place Provides relevant data to drive customer conversations and timely customer prompts Provides strategic
Slide 10: Leveraging digital and data: Growing the fee line
Leveraging digital and data: Growing the fee line Direct Invest Fully integrated investment and banking service. Seamless and easy environment for customers to invest Market leading pricing and digital engagement tools Opportunity for customers who are investing for the first time with a focus on lo
Slide 11: Rewarding customers: Building loyalty and trust
Rewarding customers: Building loyalty and trust • Over half a million customers signed up for Blue Premier Little Book of Blue Rewards, increasing brand NPS by 59% Cashback Rewards Rewards Wonders • Partnership model including cost and revenue share • >200 retailers Wealth • Deep linking to
Slide 12: Delivering attractive and sustainable returns
Delivering attractive and sustainable returns Prudent balance sheet Stable income profile Cost efficiency Customer Customer • Attractive and stable NIM: • Aiming for <50% cost : income ratio LLR (bps) Assets (£bn) Liabilities (£bn) 350-360bps range for FY 20171 53 52 Cost : income ratio2 42 57% NIM
Slide 13: Conclusion
Conclusion Diversified business differentiated by scale, Barclays UK digital leadership and innovation Driving increased engagement with existing Meaningful relationships customers and clients Transforming customer interactions Leveraging digital and data Rewarding customers Sustainable return
Slide 14: Disclaimer
Disclaimer Important Notice The information, statements and opinions contained in this presentation do not constitute a public offer under any applicable legislation, an offer to sell or solicitation of any offer to buy any securities or financial instruments, or any advice or recommendation with re
Barclays — Deutsche Bank UK Retail Banks Conference 2017 on 6ix