Spark New Zealand Limited · NZX:SPK

Spark New Zealand — Shareholder Meeting (November 2017)

11 slides from Spark New Zealand's shareholder meeting presentation, Nov 3, 2017

  1. Slide 1: Positioning for the digital services future

    1 For personal use only Positioning for the digital services future Managing Director’s Review

  2. Slide 2: We've been building foundational capacity

    For personal use only We’ve been building foundational capacity

  3. Slide 3: Three new focus areas

    Three new focus areas For personal use only Increased emphasis Better serve price Simplification, digitisation, on wireless sensitive segments automation

  4. Slide 4: The consumer fixed broadband market is increasingly challenged from a retailer perspective

    The consumer For personal use only fixed broadband market is increasingly challenged from a retailer perspective…

  5. Slide 5: We see a better future in wireless

    For personal use only We see a 2012 4G 150Mbps better future 2016 4.5G 1Gbps in wireless 2020s 5G 20Gbps Maximum speeds per mobile technology

  6. Slide 6: Advantages of wireless broadband for customers

    Spark consumer customer satisfaction with broadband technologies For personal use only 100% 95% Advantages of 90% 85% wireless 80% 75% 70% broadband for 65% 60% customers 55% 50% ADSL VDSL Fibre Wireless Broadband Overall satisfaction Reliabillity satisfaction Speed satisfaction Source: TRA research

  7. Slide 7: New Zealand mobile prices mostly below OECD average

    For personal use only New Zealand mobile prices mostly below OECD average “NZ’s mobile prices were below average for most of the OECD baskets, with the smaller to medium baskets being significantly below average.” – Commerce Commission Source: Commerce Commission’s Annual Telecommunications Report,

  8. Slide 8: Establishing strength in new markets

    For personal use only Establishing strength in new markets

  9. Slide 9: How did customers engage with Spark in May 2017?

    How did customers engage with Spark in May 2017? For personal use only ~408k (16%) ~535k (20%) The all-digital Call centre Website (Unique visitors) customer ~1,649k (64%) App experience An example of our new approach: Tinkerbot Automated fault diagnostic Reduction in call …and very satisfied robot,

  10. Slide 10: Embracing new ways of working

    For personal use only Embracing new ways of working

  11. Slide 11: Thank you

    For personal use only Thank you

Spark New Zealand — Shareholder Meeting (November 2017) on 6ix