Spok Holdings, Inc. · NASDAQ:SPOK
Spok — Secure Texting Rollout Webinar (November 2014)
20 slides from Spok's conference presentation, Nov 19, 2014
Slide 1: Rolling Out a Secure Texting Application
ROLLING OUT A SECURE TEXTING APPLICATION
Slide 2: Brenda Wurst, Director, Consulting Services
BRENDA WURST Director, Consulting Services
Slide 3: The Challenge: Need for Secure Messaging Solutions on Smartphones
THE CHALLENGE: NEED FOR SECURE MESSAGING SOLUTIONS ON SMARTPHONES Clinicians are more mobile than ever and are demanding consolidated messaging on their preferred smartphone 3
Slide 4: The Challenge: Need for Secure Messaging Solutions on Smartphones
THE CHALLENGE: NEED FOR SECURE MESSAGING SOLUTIONS ON SMARTPHONES IT teams want to meet clinicians’ requests while ensuring security and reliability }}} How do we manage this? 4
Slide 5: Hospital Mobility Strategies
HOSPITAL MOBILITY STRATEGIES GOAL: Rein in the herd of mobile devices and bring order to the field 5
Slide 6: Pre-Deployment Activities
PRE-DEPLOYMENT ACTIVITIES
Slide 7: Pre-Deployment
PRE-DEPLOYMENT Determine if your organization has a mobility strategy and does it include an MDM solution Define your users Evaluate which applications/systems your users will need Identify which devices are in use at your organization Establish who will pay for devices and cellular/data plans 7
Slide 8: Pre-Deployment
PRE-DEPLOYMENT Maximize your coverage Consider your disaster response procedure Define success criteria Roll out the product in your IT/Telecom department Join a user group 8
Slide 9: Initial Trial
INITIAL TRIAL
Slide 10: Initial Trial To-Do List
INITIAL TRIAL TO-DO LIST Select trial users End user training Determine wireless access protocols Build operational processes Train message senders Develop battery life best practices 10
Slide 11: Rollout
ROLLOUT
Slide 12: Market Your Messaging Options
MARKET YOUR MESSAGING OPTIONS • Generate excitement around the solution with: –Emails –Newsletters –Posters –Kickoff events 12
Slide 13: Communicate the Value
COMMUNICATE THE VALUE • Highlight the benefits to clinicians: –Less time spent tracking down staff –Confirming messages have been delivered –Message anyone in the organization from a mobile device –Security and traceability 13
Slide 14: Roll Out the Secure Texting Application
ROLL OUT THE SECURE TEXTING APPLICATION • Approach the roll-out like you would a pager change-out • Schedule registration sessions • Have IT support for Wi-Fi access • Remind users what they need to bring to the registration session • Staff appropriately for attendance 14
Slide 15: Expect Questions
EXPECT QUESTIONS Especially in the first 48 HOURS 15
Slide 16: Monitor Usage
MONITOR USAGE • Are there certain areas where more communication would be beneficial? • Can successes from one area of the organization be replicated in others? • Are there workflows that can be further modified to promote adoption? 16
Slide 17: Hospital Mobility Strategy Trends
HOSPITAL MOBILITY STRATEGY TRENDS • Mobility strategies have become the norm • Security is a necessity • Enable messaging to a variety of devices • Deeper access to systems and workflows • Mobile devices increase efficiency 17
Slide 18: How Spok Can Help
HOW SPOK CAN HELP
Slide 19: Guidance
GUIDANCE • Provide best practice assistance with rolling out mobile solutions • Tool kits for education and rollout • Education on what mobile solutions mean to users • Hands-on assistance with rolling out the mobile applications 19
Slide 20: Questions?
QUESTIONS? brenda.wurst@spok.com
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