Slide 1: Serena Hotels COVID-19 Safety Protocols: Welcome Back Home
SERENA HOTELS COVID 19 SAFETY PROTOCOLS Welcome Back Home
Slide 2: Serena Promises
SERENA Promises: S – SMILE! We work hard to take away your concerns because we care about your well-being. E - Ensuring the disinfecting regimens in use are eco-friendly and effective. R – Reviewed our standards of operations to ensure compliance. E - Extraordinary experiences for a life time. N - N
Slide 3: Hygiene and safety commitment and staff training
Serena Hotels Hotels has a long tradition of emphasizing cleanliness, safety and comfort in our guest rooms, public spaces and back of house operations as we understand that the health, safety and comfort of our guests, staff and partners remains of utmost importance. This principle accompanies us i
Slide 4: Cleaning, equipment, guest interaction, transport, certification
Cleaning of surface areas Equipment Guest interaction Guest transport Property Certification: Properties have been inspected and certified as having complied with the required COVID-19 protocols by respective Health authorities. Food safety Food and beverage areas Payments Staff
Slide 5: Hygiene and safety measures in place
The hygiene and safety measures that have been put in place at our properties are: ·Cleaning of Surface areas: We have added the appropriate cleaning and sanitization products for high-touch surface cleanliness in all public spaces with increased frequency and these include disinfectants and sanitiz
Slide 6: Food and beverage areas, payments and staff
Food and Beverage Areas: Furniture in the restaurants and bars have been re-configured in order to comply with the social distancing measures of 1.5metres between tables. The company has modified its operational practices for buffet service for the safety and well –being of our guests. 2 restaurant
Slide 7: On-site PCR tests
ON-SITE PCR TESTS Nairobi Serena Hotel and Kampala Serena Hotel in partnership with accredited laboratories recommended by WHO are offering its guests on-site PCR tests. This service is also available for clients completing their safari before departure. The on-site PCR tests can be scheduled throug
Slide 8: Kenya Tanzania Uganda properties
Kenya Tanzania Uganda Nairobi Serena Hotel Dar es salaam Serena Hotel Kampala Serena Hotel Serena Beach Resort & Spa Zanzibar Serena Hotel Lake Victoria Golf Resort & Spa Mara Serena Safari Lodge Arusha Serena Hotel, Resort & Spa Sweetwaters Serena Camp Mbuzi Mawe Serena Camp Rwanda Lake Elmenteita
Slide 9: Safe Travel!
Safe Travel !