Slide 1: Cover letter to stock exchanges
28th October 2024 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Earnings Prese
Slide 2: Earnings Presentation Q2FY25
EARNINGS PRESENTATION Q2FY25
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward- looking statements. The risks and uncertainties
Slide 4: About Us
About Us Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 32,898* Firstsourcers 19 Fortune 500 companies and 3 FTSE 100 companies Across US, UK, India, Philippines, South
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: Our Verticals
Our Verticals 4 of Top 15 Mortgage Servicers in the US 5 of Top 15 Banking & Communications Media Mortgage Lenders in the US Financial Services & Technology 6 of Top 10 ▪ Asset Finance ▪ Streaming Services, Cable TV Credit card issuers in the US ▪ Credit Cards ▪ Broadband & Telephony 3 of Top 6 ▪ Mo
Slide 7: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 8: Performance Highlights | Q2FY25
Performance Highlights | Q2FY25 Copyright © 2024 Firstsource 7
Slide 9: Performance summary | Q2FY25
Performance summary | Q2FY25 REVENUE ₹ EBIT ₹ ₹ 19,254 Million ₹ 2,081 Million (US$ 230 Million) (Margin 10.8%*) YoY growth of 25.0% YoY growth of 27.3% YoY constant currency growth of 22.7% YoY margin expansion of 20bps QoQ constant currency growth of 6.9% QoQ margin contraction of 20bps (including
Slide 10: Performance summary | H1FY25
Performance summary | H1FY25 REVENUE ₹ EBIT ₹ ₹ 37,165 Million ₹ 4,051 Million (US$ 445 Million) (Margin 10.9%*) YoY growth of 18.3% YoY growth of 21.1% YoY margin contraction of 30bps YoY constant currency growth of 18.7% (including one-time charges) ₹ PROFIT AFTER TAX EARNINGS PER SHARE (Diluted)
Slide 11: Key Deal Wins | Q2FY25
Key Deal Wins | Q2FY25 • Won a large deal from a leading telecom player in Australia & New Zealand. This is a new logo for us and the first major win for our newly established ANZ operations • Strengthened relationship with one of the top 5 mortgage companies in the US with a 5-year deal to support
Slide 12: Employee Base | Q2FY25
Employee Base | Q2FY25 • Total headcount of 32,898 employees Firstsource is now Great Place To Work® Certified in India, the Philippines, the UK, and the USA • QoQ net headcount addition of 3,667 • TTM employee attrition at 30.9%* • 46.3% of employees are women Total headcount Attrition* 32,898 29,2
Slide 13: Awards & Recognitions | Q2FY25
Awards & Recognitions | Q2FY25 PEAK Matrix® Assessment 2023 PEAK Matrix® Assessment 2023 PEAK Matrix® Assessment 2023 Lending Services Operations Healthcare Payer BPaaS Solutions Revenue Cycle Management (RCM) Operations Firstsource among nine lending services provider ranked Firstsource among three
Slide 14: ESG Update | Q2FY25
ESG Update | Q2FY25 Published Our 1st Task Our GHG Inventory for Force on Climate-related FY24 has been externally FY24 ESG Report showcases our commitment to Financial Disclosures assured by BSI as transform our ESG vision into impactful actions report for FY24 “Satisfactory” and outcomes Read repo
Slide 15: Business Outlook | FY25
Business Outlook | FY25 19.5-20.5% 11-11.5% constant currency EBIT margin revenue growth (Earlier: 11-12%) (Earlier: 11.5-13.5%) Copyright © 2024 Firstsource 14
Slide 16: Factsheet
Factsheet Copyright © 2024 Firstsource 15
Slide 17: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q1FY24 Q2FY24 Q3FY24 Q4FY24 FY24 Q1FY25 Q2FY25 QoQ YoY Income from services 15,267 15,417 15,948 16,693 63,325 17,839 19,326 8.3% 25.4% Other operating income 25 (17) 18 12 37 72 (72) - - Revenue from operations 15,292 15,400 15,966 16,70
Slide 18: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 30-Sep-24 In ₹ million As on 31-Mar-24 As on 30-Sep-24 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 2,461 4,646 Equity share capital 6,970 6,970 Right-of-use assets 6,355 7,057 Reserve and
Slide 19: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million 6 Month ended Sep 30, 2023 6 Month ended Sep 30, 2024 Cash flow from operating activities Net profit before taxation and non controlling interest 3,096 3,383 Depreciation and amortization 1,266 1,520 Finance costs (for borrowing & lease liabi
Slide 20: Operating Metrices | Q2FY25
Operating Metrices | Q2FY25 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Banking & Financial Services 43.4% 41.8% 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% Revenue by Healthcare 34.5% 34.2% 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% Vertical Communications, Media & Tech 20.2% 21.6%
Slide 21: Annexure
Annexure Copyright © 2024 Firstsource 20
Slide 22: Financial performance snapshot | H1FY25
Financial performance snapshot | H1FY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 19.4% 7.1% 23.9% 16.6% 1.7% 5.2.% 21.1% 6.6% 17.9% 14.6% -1.1% 1.1% 18.7% 63,362 60,223 59,212 795 765 750 50,780 685 40,986 38,263 578 37,165 548 445 FY19 FY20 FY21 FY22 FY23 FY24 H1FY2
Slide 23: Key performance indicators | H1FY25
Key performance indicators | H1FY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.4% 15.2% 15.3% 14.1% 14.0% 13.9% 13.9% 13.4% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 H1FY25* FY19 FY20 FY21 FY22 FY23 FY24 H1FY25* Cash Flow (in ₹ million) Debt Position (in ₹ million
Slide 24: Total Shareholder Return | Trailing 5 years
Total Shareholder Return | Trailing 5 years FSL, 561% NIFTY IT, 182% Oct-19 Apr-20 Oct-20 Apr-21 Oct-21 Apr-22 Oct-22 Apr-23 Oct-23 Apr-24 Oct-24 Total Shareholders Return (including dividends) of 592% in past 5 years Based on closing prices as of 25th October 2024 Copyright © 2024 Firstsource 23
Slide 25: Thank You
THANK YOU Investor relations Investor relations Copyright © 2024 Firstsource