Slide 1: IR presentation
August 2026 IR presentation NANTON
Slide 2: Rethink business communication, inspiring and connecting people
Rethink business communication, inspiring and connecting people to grow together sustainably.
Slide 3: Europe's trusted partner for AI-powered business communication
COMPANY SNAPSHOT Europe’s trusted partner for AI-powered business communication NFON AG ｜ COMPANY PRESENTATION
Slide 4: Solutions with tangible business value in short time
PRODUCT PORTFOLIO Solutions with tangible business value in short time NFON AG ｜ COMPANY PRESENTATION
Slide 5: NFON solutions delivering impact
CUSTOMER SUCCESS STORIES NFON solutions delivering impact Non-profit organisations and cloud telephony Customer Communication and customer engagement Standardising communication with smart cloud Scaling customer communication with cloud-based telephony. contact centre. Products and services Products
Slide 6: Environment with increasing structural complexity
MARKET DYNAMICS Environment with increasing structural complexity Macroeconomic environment AI disruption reshapes the Digital sovereignty becomes a continues to weigh on demand SaaS landscape tangible buying factor Weak investment climate, particularly in Rapid AI progress (e.g. agentic AI, coding
Slide 7: Executing transformation towards AI-driven platform while improving operational discipline
BUSINESS HIGHLIGHTS Executing transformation towards AI-driven platform while improving operational discipline Solutions with tangible Commercial excellence & Partner & customer Market positioning & business value monetisation enablement European differentiation • AI-powered communication • Dedicate
Slide 8: Accelerating our NFON Next 2027 strategy
ARCHITECTURE, PROCESS, FOCUS – ALL ALIGNED FOR GROWTH Accelerating our NFON Next 2027 strategy Leading in AI Strengthening customer & partner proximity We harness AI across our product portfolio and our organisation, We deepen our relationships through better service, stronger integration and streng
Slide 9: Resilient profitability despite muted revenue growth
KEY FINANCIAL FIGURES Resilient profitability despite muted revenue growth Revenue Adjusted EBITDA Key financial Up Up performance indicators 2.0% 2.4% to EUR 89.1 million to EUR 12.6 million Rec. revenue Share rec. revenue Seats Blended ARPU Other financial Up Stable Down Up performance 1.1% 92.1%
Slide 10: Revenue growth driven by strong project business
DEVELOPMENT OF REVENUE IN EUR MILLION Revenue growth driven by strong project business • Total revenue increased by 2.0% to +2.0% EUR 89.1 million (2024: EUR 87.3 million). 87.3 89.1 82.3 7.1 • Recurring revenues rose by 1.1% to EUR 82.0 6.2 million (2024: EUR 81.1 million), representing 92.1% of 5.
Slide 11: Adjusted EBITDA remains solid
ADJUSTED EBITDA IN EUR MILLION Adjusted EBITDA remains solid • EBITDA increased by 5.1% to EUR 11.4 million +2.4% 12.6 (2024: EUR 10.8 million). 12.3 1.2 • Adjusted EBITDA increased by around 2.4% to 1.5 EUR 12.6 million (2024: EUR 12.3 million). o The increase mainly reflects improved operational p
Slide 12: Reinvesting into strategic growth
CASH FLOW FOR FUTURE SUCCESS IN EUR MILLION Reinvesting into strategic growth • Operating cash flow amounted to EUR 8.4 million (2024: EUR 9.4 million), reflecting a slight decline year-on-year. 8.4 • Investing cash flow at EUR –6.0 million (2024: EUR –12.9 million), with the prior year mainly impac
Slide 13: Updated 2026 outlook reflects slower conversion into financial performance
OUTLOOK KEY FINANCIAL FIGURES Updated 2026 outlook reflects slower conversion into financial performance Result 2025 Outlook April 2026 Outlook August 2026 Total EUR 89.1 million Low to mid EUR 84.5 – 86.0 million revenue single-digit % range growth Adjusted EUR 12.6 million Slightly above EUR 9.5 –
Slide 14: Reasons to invest in NFON
MOMENTUM – INNOVATION – VALUE Reasons to invest in NFON Attractive market environment 1 We operate in a growing European market, with strong momentum in Germany in particular. Trustworthy partner in Europe 2 We combine digital sovereignty with European values, data protection, and technological inde
Slide 15: Thank you
THANK YOU for your time and attention. Corporate.nfon.com ir- info@nfon.com
Slide 16: Appendix
Appendix
Slide 17: Our group structure and locations
KEY FACTS Our group structure and locations NFON AG Germany 100% 100% 24,9% NFON NFON NFON NFON NFON NFON NFON NFON botario Meetecho sh.p.k. Developments Italia S.r.l. France SAS Polska Iberia SL GmbH UK Ltd. GmbH S.r.l. Lda Sp. Z o.o. Republik of Portugal Italy France Poland Spain Austria United Ki
Slide 18: Tapping into Europe's cloud communication potential
NFON IS IN LINE WITH THE CONSUMER DEMAND AND INDUSTRY TRENDS Tapping into Europe’s cloud communication potential* Trends V.S While Europe currently sees lower market penetration than 69.50% 2025 the US, its growth trajectory 39.70% • AI-driven automation remains on par. 2030 89.40% 63.40% • Renewal
Slide 19: Our infrastructure overview
SECURE. REDUNDANT. ALWAYS AVAILABLE. Our infrastructure overview DC Internet DC Three geo-redundant data centres (DC) Load balancer Sync • Nuremberg, Frankfurt am Main and Munich Multi-redundant • Data centres linked to one another with 4 x 10 Gbit/s registration infrastructure Sync • Additional red
Slide 20: Our strategic evolution: 2026 onwards
OUR STRATEGIC EVOLUTION From cloud pioneer to AI-powered business communication SCALE Monetising AI and 2026 onwards unlocking operating leverage TRANSFORM • Monetisation of AI Integrating AI and use cases BUILD evolving the platform • Structural increase in operating 2023 - 2026 Establishing a scal
Slide 21: Operating at the core of tomorrow's communication markets
NFON’S PORTFOLIO CAN UPHOLD WITH COMPETITORS IN THE INDUSTRY Operating at the core of tomorrow’s communication markets Market growth* Cloud Comms The global AI market in 2025 is expected to +4% reach around 391 Business Telephony USD billion. +30% AI CCaaS Artificial Intelligence and is projected to
Slide 22: AI uptake slow – but potential remains high
AI MARKET DEVELOPMENT AI uptake slow – but potential remains high Where AI is used ? 88% Customer contact 81% 36% 57% Marketing and communication of companies* see AI as the of companies* are already 11% Internal knowledge management most important future using AI technology NFON AG ｜ COMPANY PRESEN
Slide 23: AI, platform integration and hybrid models drive efficiency
CLOUD COMMUNICATION IS EVOLVING AI, platform integration and hybrid models drive efficiency, margin expansion, customer value and sustainable growth AI & Automation Hybrid CX Convergence Enablement By 2029, AI will handle ~ 80% 92% of organisations rely on 2+ Over 70% of enterprises plan to of custo
Slide 24: Prioritising of the AI roadmap
THE CUSTOMER VALUE CHAIN EXPERIENCE OF THE FUTURE Prioritising of the AI roadmap HOLISTIC, TARGET-ORIENTED AND CROSS-PROCESS PURCHASE ONBOARDING/ ADVOCACY/ NEED AWARENESS CONSIDERATION EXPERIENCE DECISION FIRST USAGE LOYALTY RENEWAL OF THE PRODUCT PORTFOLIO AND ACCELERATION OF AI INTEGRATION Improve
Slide 25: Business telephony
RETHINKING BUSINESS COMMUNICATION WITH AI Business telephony AI-powered BUSINESS Cloud Telephony TELEPHONY • Modernisation of NFON system uptime with fully geo-redundant touchpoints with AI EU-based infrastructure • Integration of AI functionalities into the • Advanced capabilities like terminal ser
Slide 26: Investing in NFON business telephony pays
CLOUD TELEPHONY REMAINS RELEVANT TO GERMAN SMES Investing in NFON business telephony pays IT workload reduced Always up to date, always secure • No on-site servicing or system maintenance • Automatic updates and security patches • Updates and security are the responsibility of NFON as the cloud prov
Slide 27: Intelligent assistance
RETHINKING BUSINESS COMMUNICATION WITH AI Intelligent assistance AI-powered INTELLIGENT ASSISTANT • Voice bots, chat bots, and live chat on one platform: o Multilingual o GDPR-compliant o Generative AI at the core NIA • Transformation of business processes (internal + external) Nia FrontDesk Connect
Slide 28: NFON Intelligent Assistant: AI-powered communication & automation
RETHINKING BUSINESS COMMUNICATION WITH AI NFON Intelligent Assistant: AI-powered communication & automation What is NFON Intelligent Assistant? It is a powerful collection of AI-driven capabilities for intelligent business communication, transforming the way businesses connect, communicate and grow.
Slide 29: Never miss a call again. Nia FrontDesk
NEXT-GENERATION CALL EXPERIENCE FOR YOUR CUSTOMERS Never miss a call again. Nia FrontDesk – your AI assistant Answer & qualify Offer smart Natural language Made in Europe, calls fallbacks quality for Europe “How can I help?” → understands If a person isn’t available: seamlessly ASR/TTS* multilingual
Slide 30: Customer feedback on NFON core products
WHAT’S THE WORD ABOUT US Customer feedback on NFON core products IT and Intelligent Assistant Better customer service with intelligent, personalised AI solutions. Products and services IT service provider “After various pitches from different “botario is an outstanding chatbot platform – As a fast-g
Slide 31: Customer engagement
RETHINKING BUSINESS COMMUNICATION WITH AI Customer engagement AI-powered Contact Center CUSTOMER ENGAGEMENT Omnichannel contact center with AI options • Route tickets to appropriate handler • Automate contact center tasks and simple inquiries • Enhance agent performance, e.g. with writing assistants
Slide 32: More customer reviews
WHAT’S THE WORD ABOUT US More customer reviews Tobias Armleder, IT-Lead, Foodist Jeanne Beck, Wefapress Make-A-Wish Foundation Demeter „I would recommend NFON without „Since we switched to NFON, we „We save a lot of costs now that we „Instead of having different PBX reservation – I just plug in a ne
Slide 33: Partner-centric sales strategy
SALES EXCELLENCE Partner-centric sales strategy Our target markets: Germany UK Austria Italy Regional partner Distribution partner • IT & telecommunications providers • Sub-distribution partnership via one of our partner distributions: KOMSA, • System houses MICHAEL TELEKOM, TAROX, DTS • IT partners
Slide 34: Leading AI-powered business communication
CLEAR FOCUS. PROVEN PERFORMANCE. SCALABLE FUTURE. Leading AI-powered business communication PERFORMANCE QUALITY – made ‘in europe, for europe’ • Over 15 years of home-market expertise – leveraging deep local knowledge and strong partnerships to outperform global competitors • Resilient business mode
Slide 35: Gross margin continues to develop positively
DEVELOPMENT OF COST OF MATERIALS (adj.) 1 IN EUR MILLION AND GROSS MARGIN 2 Gross margin continues to develop positively • Material expenses remained broadly stable at EUR 12.9 million (2024: 12.9 million), corresponding to a slight increase of 0.4%. • Gross profit increased by 2.3% to EUR 76.2 mill
Slide 36: Personnel expenses in line with strategic focus
ADJUSTED 1 PERSONNEL EXPENSES IN EUR MILLION Personnel expenses in line with strategic focus • Personnel expenses increased by 4.6% to EUR 36.5 million (2024: EUR 34.9 million). • The average number of employees rose to 425 +4.6% 36.5 34.9 (2024: 410), mainly due to expansion of AI 33.4 development
Slide 37: Seat development reflecting challenging market environment
DEVELOPMENT OF NUMBER OF SEATS (‘000) AND ARPU Seat development reflecting challenging market environment • Total number of seats decreased by 2.7% yoy to 647,384 (2024: 665,449), remaining below 656 665 –2.7% expectations, partly due to customer consolidation 647 in a still subdued market environme
Slide 38: Customer acquisition costs in line with strategic focus
DISTRIBUTION COST AND MARKETING EXPENSES IN EUR MILLION Customer acquisition costs in line with strategic focus • Sales expenses increased by 0.8% to EUR 12.1 million (2024: EUR 12.0 million) in line Distribution cost Marketing expenses with higher overall revenue and a greater share of partner-driv
Slide 39: Overview of prior-year adjustments (FY 2024)
ADDITIONAL INFORMATION Overview of prior-year adjustments (FY 2024)* Adjustments (P&L impact) Impact Purely accounting-related adjustment Deferred tax correction (IAS 12) • No impact on cash flows • Adjustment of deferred tax position: EUR +0.36 million liability • No impact on operational performan
Slide 40: Company performance over time at a glance
10-YEAR BUSINESS DEVELOPMENT IN EUR THOUSAND Company performance over time at a glance Income statement 2025 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 Revenues 89,065 87,336 82,339 80,792 75,893 67,602 57,117 43,028 35,654 30,388 20,951 Change from the previous year (%) 2.0 6.1 1.9 6.5 12.3
Slide 41: Sustainability: Our path to impact and compliance
CLEAR PRIORITIES-MEASURABLE PROGRESS Sustainability: Our path to impact and compliance E S G • Environmental policy: Framework for sustainable • Diversity, Equity & Inclusion (DEI) policy: • Updated Code of Ethics & new Supplier Code of decision-making embedded in operations, supported by Framework
Slide 42: Our Management Board
MEET THE TEAM Our Management Board Andreas Wesselmann Alexander Beck CEO CFO • At NFON since 2024 • At NFON since 2025 • > 20 years of experience in an international working • > 20 years of experience across retail, FMCG, software and environment and in senior executive positions within the technolo
Slide 43: Share at a glance
NFON ON THE CAPITAL MARKET Share at a glance 11.2 Share information 6.0 38.1 ISIN DE000A0N4N52 6.9 WKN A0N4N5 Segment Prime Standard/Telecommunication Shares 16.6 million (29 March 2021) 8.3 Type of shares No-par-value bearer shares Voting rights Each share entitles the holder to one vote Trading se
Slide 44: Financial calendar
INVESTOR RELATIONS ACTIVITIES AT A GLANCE Financial calendar 21 May Q1 2026 quarterly statement 24 Jun. Annual General Meeting 20 Aug. H1 2026 half-yearly report 19 Nov. Q3 2026 quarterly statement 23 Nov. German Equity Forum NFON AG ｜ COMPANY PRESENTATION
Slide 45: Investor relations contact and more
STAY IN TOUCH INVESTOR RELATIONS CONTACT AND MORE… • At NFON since 2023 Friederike Thyssen • > 15 years of experience in investor relations, and sustainability reporting VP Corporate Affairs & and project management Investor Relations • Previous experience includes: Deutsche Bahn, Kirchhoff Consult
Slide 46: Disclaimer
Disclaimer This publication contains forward-looking statements regarding NFON AG or the NFON Group and its subsidiaries, including assessments, estimates and forecasts regarding the financial position, business strategy, plans and objectives of the management and future operations of NFON AG and th
Slide 47: y, VANGON
y, VANGON