Commonwealth Bank of Australia · ASX:CBA

Commonwealth Bank of Australia — Commonwealth Bank — FY2005 Earnings Presentation

16 slides from Commonwealth Bank of Australia's earnings presentation, Aug 10, 2005

  1. Slide 1: Presentation of Full Year Results for Financial Year ended 30 June 2005

    Commonwealth Bank Presentation of Full Year Results For Financial Year ended 30 June 2005 David Murray Chief Executive Officer 10 August 2005 www.commbank.com.au

  2. Slide 2: Disclaimer

    Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 10 August 2005. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to

  3. Slide 3: The Vision

    The Vision “To excel in customer service” 3

  4. Slide 4: Two years in, which new Bank is delivering and changing

    Two years in, Which new Bank is… „ Delivering „ for our customers „ for our people „ for our shareholders „ Changing the way we do things „ Building a strong platform for the future 4

  5. Slide 5: Investment in service and people

    Investment in service and people $1.97 $1.83 Dividend per share $1.54 535 WnB Cash EPS 2003-06 to Exceed 3,538 12% CAGR 31% Cash 2,695 5% NPAT 2,579 $m 2003 2004 2005 5

  6. Slide 6: Which new Bank is delivering

    Which new Bank is delivering „ Strong momentum in all businesses „ Productivity improvements across the board „ Market shares – turnaround in trend „ Margins stable in competitive environment 6

  7. Slide 7: Which new Bank is changing the way we do things

    Which new Bank is changing the way we do things “To Excel in Customer Service” Via Customer Through Engaged Supported by Simple Service People Processes People ƒ Service and ƒ Leadership ƒ CommWay Sales ƒ CommSee ƒ Performance ƒ Process Redesign / Systems Management simplification ƒ Branch Refurbish

  8. Slide 8: June 2005 Milestones

    June 2005 Milestones Milestone Percentage complete* Target date 1. Service & Sales Management - remaining staff trained 100% Jun 05 2. Branch Refurbishment - refurbish 125 100% Jun 05 Customer 3. NetBank - new service implemented 100% Mar 05 4. CommSee - platform built and deployment commenced 100%

  9. Slide 9: Focus on customer service

    Focus on customer service Product Sales per Staff Member (Indexed) ƒ CommSee: 109 117 123 Implementation 56% 93 93 complete ƒ Service and Sales: Jun-03 Dec-03 Jun-04 Dec-04 Jun- 05 Training leading to sustained improvements Strength of Relationship 6.1 5.7 5.8 5.9 5.9 ƒ One Team Referrals: Providing

  10. Slide 10: CommSee national imaging

    CommSee national imaging Place of access ƒ CommSee national imaging for personal clients completed 31% ƒ Customer interaction time 69% improved ƒ Enhanced customer Time saved* convenience across entire 2-3 network mins 5-7 mins ƒ 50 000 images viewed per day – 12.5 million per year Accessed from oth

  11. Slide 11: People engagement

    People engagement ƒ Workplace Survey scores Gallup Workplace survey: 1999-2005 (Grand Mean) continue to increase 3.95 3.99 4.12 3.70 3.84 3.30 ƒ Consistent leadership approach ƒ People engagement activities 1999 2001 2002 2003 2004 2005 Source: Gallup Organisation Note: Gallup Workplace Survey was n

  12. Slide 12: Simple processes

    Simple processes Turn Around Time Improvements „ CommWay commenced in all CommSec – business units Equity 73% Conversions PBS – Portfolio 57% „ Further 60 projects by Lending December ASB - Cheque 40% Processing „ Simplified procurement WM – Super 33% Benefits Payment Direct Banking – 17% Phase 1 12

  13. Slide 13: We have established a platform for future growth

    We have established a platform for future growth „ Superior business mix „ Which new Bank creating momentum – more to come „ Focused expansion into China, India and Indonesia „ Well planned and timed CEO succession 13

  14. Slide 14: 2006 outlook

    2006 outlook „ Global Economy — Global GDP growth continuing — Commodity cycle very strong and continuing „ Domestic Economy — Investment and terms of trade strong — Growth pickup plausible — Credit quality, employment and business confidence strong — Credit growth remaining robust „ Bank — Exceed 1

  15. Slide 15: The Vision

    The Vision “To excel in customer service” 15

  16. Slide 16: Presentation of Full Year Results for Financial Year ended 30 June 2005

    Commonwealth Bank Presentation of Full Year Results For Financial Year ended 30 June 2005 David Murray Chief Executive Officer 10 August 2005 www.commbank.com.au

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