eClerx Services Limited · NSE:ECLERX
eClerx Services — Investor Day (September 2026)
8 slides from eClerx Services's investor day presentation, September 2026
Slide 1: Services to CXO
Services to CXO Michael Hutchison Hoshi Mistry Industry Head – Delivery Head - TME & Customer Experience Customer Experience
Slide 2: Safe Harbour
Safe Harbour The presentations, videos and all other Investor Day materials have been prepared for informational purposes only. Certain statements contained in these materials may constitute forward-looking statements regarding eClerx's business outlook, growth strategy, market opportunities, client
Slide 3: What we do: We run intelligent Customer Operations (CO) chains
What we do: We run intelligent Customer Operations (CO) chains One operating layer across the customer lifecycle — people, AI and proprietary technology. Care Technical ops Quality Insights & retention • Omnichannel care • Virtual tech & diagnostics • Automated audit at scale • Decisioning & next be
Slide 4: Operational excellence drives share gains despite industry headcount decline
Operational excellence drives share gains despite industry headcount decline The pool contracted — our share expanded. % Client headcount [sample client] vs. eClerx Share of Wallet [headcount]% -5% +37% 100% Client headcount 6-year CAGR eClerx share 6-year CAGR 15% Defend the base Gain share through
Slide 5: Where CO growth comes from
Where CO growth comes from Growth comes from both existing and real clients, penetrating under-represented verticals, and scaling higher-growth capabilities. $120B ~45% ~20% 200+ CXM market, 2025 of global CXM from US Market of global CXM comes from CMT client base to cross sell into In-house vs. ou
Slide 6: Our technology sits on every stage of the customer lifecycle
Our technology sits on every stage of the customer lifecycle Proprietary technology improves stickiness and powers revenue growth. Tech360: One universal platform to support execution across Sales, Field Tech Ops, Care and Retention Sales Field tech ops Care Retention • Offer construction • Account
Slide 7: Client proof: QA360 turns quality from a sample into an operating system
Client proof: QA360 turns quality from a sample into an operating system AI embedded in live delivery, coaching the workforce and measured against a baseline. Problem • Only 2–5% of calls manually audited • Too little signal to act on QA360 Measured at 100% 25% ~0.5M • Audit at scale the client inte
Slide 8: Thank you
Thank you | Investor Day 2026