Hrh Next Services Limited · NSE:HRHNEXT
Hrh Next Services — H2 FY26 Earnings Presentation
24 slides from Hrh Next Services's earnings presentation, Jun 9, 2026
Slide 1: Intimation of Investor Presentation to NSE
HRH NEXT SERVICES LIMITED CIN: L72200TG2007PLC052582 Reg. Off: G.J. House, 2nd Floor, 4-1-976, Abid Road, Hyderabad-500001, Telangana Cont. No: (040) 2475 4338, (040) 2475 4339 Email-Id: info@hrhnext.com Website: www.hrhnext.com Date: June 09, 2026 To, National Stock Exchange of India Limited “Excha
Slide 2: The Future of AI-Driven Customer Engagement
The Future of AI-Driven Customer Engagement AI-FIRST • INTELLIGENT • AUTOMATED • HUMAN-CENTRIC Transforming every interaction. Elevating every experience. Together with AI. INVESTOR PRESENTATION H2FY26 & FY26 INVESTOR PRESENTATION FY26
Slide 3: Our History
OUR OURHISTORY HISTORY HRH Next began with a mission to transform customer service in the domestic contact center Established into a customer engagement service provider across eight locations industry, later expanding to offer comprehensive contact center services for leading companies (Hyderabad,
Slide 4: Geographical Footprint
GEOGRAPHICAL FOOTPRINT LOCATION ASSOCIATES SUPPORT TEAMS HYDERABAD 1021 161 COIMBATORE 650 71 BANGALORE 150 25 WARANGAL 120 12 NEXT DESTINATIONS NIZAMABAD 50 3 Indore • Madhya Pradesh Hindi belt, salary points, BPO hub TUMKUR 224 21 Pune • Maharashtra 160 22 Tech-enabled BPO talent PALAKKAD ecosyste
Slide 5: Leadership Team
LEADERSHIP TEAM Backed by decades of expertise—a team that has built, .scaled and sustained. ANKIT SHAH Managing Director RAHUL SHAH GANGADHAR SHERLA ARVIND KUMAR Head —Strategy & Chief Financial Head —Projects Operations Officer 10yrs 16yrs 22yrs Y. PRIYA MADHURI SUPRIYA KSHIRSAGAR NAROTHAM REDDY B
Slide 6: What We Do
WHAT WE DO Omnichannel Customer Engagement HRH Next enables brands to seamlessly engage customers across voice, chat, email, social media, and digital platforms, delivering consistent and personalized experiences at every touchpoint. AI-Powered Customer Support Combining advanced AI capabilities wit
Slide 7: Industries We Serve
INDUSTRIES WE SERVE Telecom Hospitality Product Tech Government Banking Healthcare Connecting People, Creating Experiences, Innovating Products, Serving Citizens, Strengthening Trust, Caring for Lives, Empowering Teams Building Great Teams Driving Talents Building Nations Powering Growth Empowering
Slide 8: Key Facts & Figures
KEY FACTS & FIGURES 18.05% 37.80% 54.89% Revenue Growth (YoY) EBITDA Growth (YoY) PAT Growth (YoY) 642% Mehai Technology Limited 28% Top Growth Industry – IT Top 5 Clients Contribution to Top Revenue Growth Client Sector Incremental Revenue
Slide 9: Services Portfolio
SERVICES PORTFOLIO Contact Centre Services Solutions designed to suit your Service Requirements Inbound Call Center Service Advanced technology, thorough market analysis, and a focus on customer needs are coupled with modern customer service technology to enhance efficiency and streamline proficient
Slide 10: Partnership Highlights
PARTNERSHIP HIGHLIGHTS Unleashing the Power of AI VOICE INTELLIGENCE INSIGHTS, ENABLING IDENTIFICATION OF KEY for a Smarter Future! MOMENTS WITHIN CALLS BEYOND TRADITIONAL SCORECARD- BASED EVALUATIONS HRHNext Services Limited has partnered with Pradhi AI STRATEGIC ALLIANCE FOR FUTURE-READY SOLUTIONS
Slide 11: Clientele
CLIENTELE OUR CLIENTS OUR TECHNOLOGY PARTNERS
Slide 12: Why AINA Matters
WHY AINA MATTERS AI-DRIVEN NEW MARKET REACH OPERATIONAL EFFICIENCY THROUGH MULTILINGUAL AI Artificial Intelligence for the New Age 10–12% annual OPEX savings AI unlocks Tier 3 & Tier 4 5–7% reduction in operational markets costs HRH Next’s Vernacular AI Division Customer experience used to be simple
Slide 13: AINA – The Voice of Intelligent Customer Experience
AINA – THE VOICE OF INTELLIGENT CUSTOMER EXPERIENCE Artificial Intelligence for the New Age is HRH Next’s vernacular AI division, transforming customer support with human-like empathy and intelligence. WHAT AINA DELIVERS: REAL-TIME AGENT WORKFLOW AUTOMATED ASSISTANCE AUTOMATION LEARNING SYSTEMS Enha
Slide 14: Voice Intelligence Tool
VOICE INTELLIGENCE TOOL CAPABILITY OF THE TOOL Voice intelligence insights, enabling identification of key moments within Capture and analyze every interaction with complete coverage calls—beyond traditional scorecard- based evaluations. The analysis framework currently encompasses Measure agent and
Slide 15: Industry Overview
INDUSTRY OVERVIEW INDIAN BPO SYSTEM GLOBAL CALL CENTRE INDUSTRY Valued at USD 16.8 billion in 2024, projected to reach USD 56.5 billion by Valued at USD 352.4 billion in 2024, projected to 2034 reach USD 500.1 billion by 2030 Expected to grow at a CAGR of ~13% Expected to grow at a CAGR of ~6% Growt
Slide 16: Demand Drivers
DEMAND DRIVERS Powering Demand for Vernacular CX & AI-Led Services HRH Next is uniquely positioned at the intersection of vernacular CX, high-growth digital platforms, and AI-led transformation. Explosion of Digital-First Businesses Transition to AI-Enabled CX Rapid scale-up of e-commerce, food deli
Slide 17: Key Operation Highlights
KEY OPERATION HIGHLIGHTS The company has already demonstrated significant execution capabilities across multiple industry verticals through its contact center operations: Telecom Prepaid APT peaked at 19.06% in March 2026, the highest level in the last 17 months, while sustaining above 17% for four
Slide 18: HRH Next CX Operations Hub
HRH Next CX Operations Hub Transaction Volumes | Ann. Revenue | Ops Metrics Sector Agnostic Fintech Foodtech E-Commerce Tourism EdTech Ann. Txns 12.7M Ann. Txns 11.6M Ann. Txns 7.7M Ann. Txns 3.66M Ann. Txns 197.7K Ann. Revenue ₹1.2B Ann. Revenue ₹5.6B Ann. Revenue ₹3.1B Ann. Revenue ₹2.9B Ann. Reve
Slide 19: Investment Rationale
INVESTMENT RATIONALE EXPANSION & CAPEX GROWTH PRIORITIES Expanding operational footprint through new delivery Scaling AI-led CX solutions to improve operational efficiency centers (including Mysore and other strategic locations) to and drive margin expansion support future growth Continued investmen
Slide 20: Shareholding Pattern
SHAREHOLDING PATTERN SHAREHOLDING DETAILS PROMOTER 51% GROUPS SHARES COUNT HOLDING % PROMOTER GROUP 5% Promoter 67,86,980 51% Promoter Group 7,20,853 5% FRIENDS & FAMILY 5% Friends & Family 6,10,105 5% JUGAL KISHORE 13% Jugal Kishore 16,71,000 13% Finshore 15,16,500 11% FINSHORE 11% Market 18,99,000
Slide 21: Profit & Loss Statement
PROFIT & LOSS STATEMENT (Amount in ₹ Lakhs) Particulars H2 FY26 H1 FY26 H2FY25 YoY% FY26 FY25 YoY% Revenue from 3592.38 3223.65 2880.66 24.71% 6816.03 5784.17 17.84% Operations Other Income 9.99 2.37 69.29 (85.58%) 12.36 76.31 (83.8%) Total Income 3602.37 3226.02 2949.95 22.12% 6828.39 5860.48 16.52
Slide 22: Balance Sheet
BALANCE SHEET (Amount in ₹ Lakhs) Particulars As at 31st March, 2026 As at 31st march, 2025 Equity Capital 1320.44 1320.44 Reserve & Surplus 2823.43 2337.08 Long-Term Borrowings 464.68 305.5 Deferred Tax Liablities 126.27 107.65 Long-Term Provisions 56.01 53.46 Short-Term Borrowings 1301.75 645.7 Cu
Slide 23: Management Commentary
MANAGEMENT COMMENTARY Dear Investors, As we step into a new era with AINA, our vernacular AI-driven services division, we are not only enhancing customer experience but also significantly strengthening our business fundamentals. AINA reflects our vision of combining technology with empathy, creating
Slide 24: Thank You
Thank You HRH NEXT SERVICES LIMITED Abhishek Bhutra | Himanshu Jain Finportal@hrhnext.com +91 80006 85556 | +91 89051 81853 invrelation@finportalin.com Investor Kit Request A Meeting