Barclays Plc · LSE:BARC

Barclays — Deutsche Bank Global Financial Services Conference 2017

10 slides from Barclays's conference presentation, May 30, 2017

  1. Slide 1: Deutsche Bank Global Financial Services Conference

    Deutsche Bank Global Financial Services Conference Paul Compton, Group Chief Operating Officer 30th May 2017

  2. Slide 2: The Group Service Company enables the delivery of world class services

    The Group Service Company enables the delivery of world class services to our customers and clients while driving efficiency gains Delivering strategically aligned and sustainable processes for Customer-centricity our customers and clients, driven by their needs Implement a group-wide shared service

  3. Slide 3: We are building the Group Service Company for sustainable strategic advantage

    We are building the Group Service Company for sustainable strategic advantage Barclays UK Barclays International Group Service Company COO Functions Cyber & Internal Technology Data Strategy Physical Finance Risk Treasury Audit Security Innovation Controls Real Estate Operations Compliance HR Legal

  4. Slide 4: Facilitating the development of simplified and standardised operating environments

    Facilitating the development of simplified and standardised operating environments to create greater leverage We have organised our operations, technology and general services into Transaction Cycles focused on a set of common processes and solutions Customer-centricity Simplification Standardisatio

  5. Slide 5: Generating shareholder value by positioning Barclays at the forefront of industry change

    Generating shareholder value by positioning Barclays at the forefront of industry change and innovation Building holistic group wide capabilities to transform customer interactions and drive growth  Shared best practices and solutions across the Group Shared Services Excellence in Service Company S

  6. Slide 6: Case study: SkyBranches / Contact Centres

    Case study: SkyBranches / Contact Centres Creating a seamless end to end customer experience in an omni-channel environment Historical Challenges Group Service Company Opportunity Progress  ~30 contact centre sites employing  Creation of a universal  Consolidation of four ~12,000 employees, provi

  7. Slide 7: Case study: Fraud

    Case study: Fraud Provide frictionless customer experiences by building best-in-class capabilities Historical Challenges Group Service Company Opportunity Progress  Genuine customer declines historically  Frictionless customer  Alignment of multi- greater than market leaders experience functional

  8. Slide 8: Case study: Innovation / 'Rise'

    Case study: Innovation / ‘Rise’ Opportunity to remain at the forefront of industry change and innovation Historical Challenges Group Service Company Opportunity Progress  FinTechs and large technology  Customer behaviour not  Unique insight across the companies are creating new services technolog

  9. Slide 9: Paul Compton

    Paul Compton Group Chief Operating Officer

  10. Slide 10: Disclaimer

    Disclaimer Important Notice The information, statements and opinions contained in this presentation do not constitute a public offer under any applicable legislation, an offer to sell or solicitation of any offer to buy any securities or financial instruments, or any advice or recommendation with re

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