Slide 1: Investor Presentation Summer 2026 | Q1FY27
Investor Presentation Summer 2026 | Q1FY27 1
Slide 2: Forward-Looking Statements & Other Disclaimers
Forward-Looking Statements & Other Disclaimers This presentation contains forward-looking statements within the meaning of the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “b
Slide 3: ServiceTitan Q1FY27 Highlights
ServiceTitan Q1FY27 Highlights $269M 25% $22B 23% Q1FY27 Total Revenue Q1FY27 YoY Revenue Q1FY27 YoY GTV Q1FY27 GTV Growth Growth 25% >110% 81.3% 15.2% Q1FY27 YoY Platform Q1FY27 Net Dollar Q1FY27 Non-GAAP Q1FY27 Non-GAAP Revenue Growth Retention Rate Platform Gross Margin Operating Margin Please re
Slide 4: The Operating System that Powers the Trades
The Operating System that Powers the Trades 44
Slide 5: Born in the trades, built for the trades
Born in the trades, built for the trades We are maniacally focused on the success of our customers 55
Slide 6: Investment Highlights
Investment Highlights 1 Massive, Durable Market 2 Platform Leadership 3 Expanding Moat 4 Multiple Growth Vectors 5 Efficient Operating Model 6
Slide 7: Massive, Durable Market
Massive, Durable Market 7
Slide 8: We Power Profitable Growth for Specialty Subcontractors
We Power Profitable Growth for Specialty Subcontractors Massive, Durable Market 1 Plumbing Electrical Pest HVAC Roofing Plumbing Elevators Landscaping HVAC Roofing Garage Door Pool Chimney Landscaping Exteriors Electrical Loading Dock Doors Grounds Fire & Life Safety Our Focus: Powering Profitable Gro
Slide 9: We Address ~$650Bn of the Trades Industry Spend
We Address ~$650Bn of the Trades Industry Spend Massive, Durable Market 1 Approximate Revenue Generated by Trades Businesses (GTV): Not Addressed Today ~$1.5 Tn All Addressable Heavy Commercial & Construction 3 Trades and Markets 2 Down-Market 4 Additional Trades 5 ~$650Bn Trades and Markets We Serv
Slide 10: We Have a Substantial Revenue Opportunity in our Current SAM and TAM
We Have a Substantial Revenue Opportunity in our Massive, Durable Market 1 Current SAM and TAM TAM Our Revenue Opportunity: $30Bn+6 Approximate Revenue Generated by Trades Businesses (GTV) x Amount Spent on ServiceTitan Solutions as a % of GTV (Effective Earn Rate)7 Not Addressed Today Heavy Commerc
Slide 11: Platform Leadership & Moat
Platform Leadership & Moat 11 11
Slide 12: Our Platform Helps Our Customers Widen the Top of the Funnel
Our Platform Helps Our Customers Widen the Top of the Platform Leadership 2 Funnel and Accelerate Progress Through the Funnel Residential Commercial Win More Lead Targeting Estimate Efficiently Business Marketing Optimization Lead Generation Create Proposals Book Job Operate Smart Dispatching Project
Slide 13: We Solve Key Workflows with Our Full-Service Platform
We Solve Key Workflows with Our Full-Service Platform Platform Leadership 2 Enterprise Human Customer Relationship Field Service Management Resource Capital Management FinTech (CRM) (FSM) Planning Management (ERP) (HCM) Platform Workflows We Address Lead Generation Book Job Dispatch Tech(s) Perform
Slide 14: Every Customer Starts with Our Core Product
Every Customer Starts with Our Core Product, and Platform Leadership 2 We Have Several High-ROI Add-On Products Platform Revenue Additional Subscription Products % of Transaction (Net Basis) Pro FinTech Marketing Pro Scheduling Pro Dispatch Pro Credit Card Processing Contact Center Pro Pricebook Pro
Slide 15: ServiceTitan Sits At the Center of the Trades Ecosystem
Expanding Moat 3 ServiceTitan Sits At the Center of the Trades Ecosystem 15 15
Slide 16: We Continue to Empower Some of the Largest Players in the Industry
We Continue to Empower Some of the Expanding Moat 3 Largest Players in the Industry Trends in the Industry PE Consolidation of Trades Contractors • Benefits ServiceTitan as they standardize on our platform • Pulls us into new trades Large Getting Larger • Increasing # of locations, technicians • Ben
Slide 17: Multiple Vectors for Growth
Multiple Vectors for Growth 17 17
Slide 18: We Have Consistently Added Capabilities and Products
We Have Consistently Added Capabilities and Products Multiple Growth Vectors 4 That Are Increasingly Hard to Replicate *Relaunched as Field Pro in 2025 18
Slide 19: The Magic of Pro Products is in the Integration
The Magic of Pro Products is in the Integration Multiple Growth Vectors 4 19
Slide 20: End-to-End Business Automation
End-to-End B usiness Automation Multiple Growth Vectors ® Three integrated Al layers work together to automate every workflow—from first call to final invoice. © Atlas Our always-on Al sidekick is embedded across the answering questions, and making every team member smarter. platform, surfacing insi
Slide 21: Our Go to Market Engine is Tailored to Grow Efficiently
Our Go to Market Engine is Multiple Growth Vectors 4 Tailored to Grow Efficiently Growth Path Acquire Activate Expand Inbound Investment to promote Customer ROI powers • High Velocity success on platform customer technician • Marketing-Driven growth • Referrals Wall-to-wall core • Community evangeli
Slide 22: Efficient Operating Model
Efficient Operating Model 22 22
Slide 23: An Efficient and Scalable Operating Model
An Efficient and Scalable Operating Model Efficient Operating Model 5 Built for durable growth; constrained to deliver 25% incremental operating margins Durable Growth Efficient Economics Incremental Margin Deliver high customer ROI Industry leading gross Disciplined investment retention approach Tech
Slide 24: Strong Total Annual Revenue Growth
Strong Total Annual Revenue Growth Efficient Operating Model 5 In $MM YoY Growth % 27% 25% 25% 21% 25% Note: Please refer to pages 31-33 for definitions and methodologies. Usage Subscription Services 24 24
Slide 25: Consistent Subscription Revenue Growth
Consistent Subscription Revenue Growth Efficient Operating Model 5 In $MM YoY Growth % 29% 27% 26% 23% 24% Note: Please refer to pages 31-33 for definitions and methodologies. 25 25
Slide 26: Steady YoY GTV Growth With Seasonal Impact in Q2
Steady YoY GTV Growth With Seasonal Impact in Q2 Efficient Operating Model 5 Steady Usage Revenue as a % of GTV YoY Growth % 22% 19% 22% 16% 23% Usage Revenue as a Proportion of GTV Note: Please refer to pages 31-33 for definitions and methodologies. 26 26
Slide 27: Expanding Overall Gross Margins
Expanding Overall Gross Margins as Platform Efficient Operating Model 5 Revenue Grows Faster than Services Revenue Non-GAAP Platform Gross Margin Total Non-GAAP Gross Margin 0% Non-GAAP Professional Services and Other Gross Margin Note: Please refer to pages 31-50 for definitions and a reconciliation
Slide 28: Consistent Non-GAAP Operating Margin Expansion
Consistent Non-GAAP Operating Margin Expansion Efficient Operating Model 5 Non-GAAP Operating Margin (%) Note: Please refer to pages 31-50 for definitions and a reconciliation of non-GAAP metrics to the nearest GAAP figure. 28 28
Slide 29: Long Term Non-GAAP Target Operating Model
Long Term Non-GAAP Target Operating Model Efficient Operating Model 5 FY2026 Q1FY27 Long Term Non-GAAP Gross Margin (%) 74% 75% ~77%1 Non-GAAP Sales & Marketing (% of Rev.) 25% 23% 20-22%1 Non-GAAP Research & Development (% of Rev.) 25% 25% 20-22% Non-GAAP General & Administrative (% of Rev.) 14% 12%
Slide 30: Appendix
& ServiceTitan: 30
Slide 31: Definitions
Definitions Active Customers We define a customer as a parent organization, which may have multiple locations, brands or subsidiaries, that has been billed in the prior three months. Active Customers are customers with over $10,000 of Annualized Billings. Annualized Billings We define Annualized Billi
Slide 32: Definitions (Cont'd)
Definitions (Cont’d) Usage-based Revenue Revenue generated from transactions using FinTech solutions and usage of certain Pro products. Platform Revenue Revenue generated through (a) Subscription Revenue and (b) Usage-based Revenue. Non-GAAP Gross Profit Non-GAAP gross profit represents GAAP gross pro
Slide 33: Definitions (Cont'd)
Definitions (Cont’d) Non-GAAP Income (Loss) From Operations Non-GAAP income (loss) from operations represents GAAP income (loss) from operations, excluding stock-based compensation expense and related employer payroll taxes, amortization of acquired intangible assets, restructuring charges, acquisit
Slide 34: Disaggregated Revenue
Disaggregated Revenue Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) Subscription $ 98,951 $ 108,824 $ 114,311 $ 119,398 $ 126,034 $ 137,697 $ 145,282 $ 156,674 $ 162,717 $ 174,753 $ 182,778 $ 192,044
Slide 35: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Platform Gross Profit $ 87,090 $ 105,141 $ 109,619 $ 110,135 $ 115,468 $ 135,761 $ 138,986 $ 146,289 $ 157,945 $ 180,
Slide 36: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 GAAP Platform Gross Margin 67.8% 71.2% 72.3% 71.5% 70.7% 73.4% 72.7% 73.1% 75.9% 77.7% 77.2% 76.8% 78.7% Stock-based compensation expense
Slide 37: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Professional Services and Other Gross Profit $ (10,160) $ (8,421) $ (6,851) $ (9,923) $ (9,488) $ (8,935) $ (9,041) $
Slide 38: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 GAAP Professional Services and Other Gross Profit Margin -126.6% -101.1% -81.3% -127.2% -133.6% -111.7% -111.8% -88.1% -123.9% -99.9% -91
Slide 39: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Gross Profit $ 76,930 $ 96,720 $ 102,768 $ 100,212 $ 105,980 $ 126,826 $ 129,945 $ 138,176 $ 148,396 $ 171,349 $ 176,
Slide 40: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 GAAP Gross Margin 56.4% 62.0% 64.2% 61.9% 62.2% 65.7% 65.2% 66.0% 68.8% 70.8% 70.8% 69.9% 72.1% Stock-based compensation expense and rela
Slide 41: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Sales and Marketing Expenses $ 50,410 $ 52,798 $ 60,097 $ 56,689 $ 57,601 $ 58,218 $ 67,795 $ 69,735 $ 69,223 $ 69,54
Slide 42: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 GAAP Sales and Marketing Expenses (% of Revenue) 37% 34% 38% 35% 34% 30% 34% 33% 32% 29% 31% 29% 27% Stock-based compensation expense and
Slide 43: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Research and Development Expenses $45,701 $54,319 $49,094 $54,420 $58,613 $62,449 $65,935 $76,057 $69,140 $73,065 $78
Slide 44: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 GAAP Research and Development Expenses (% of Revenue) 33% 35% 31% 34% 34% 32% 33% 36% 32% 30% 32% 32% 33% Stock-based compensation expens
Slide 45: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP General and Administrative Expenses $ 30,157 $ 38,892 $ 29,723 $ 37,194 $ 43,194 $ 38,769 $ 40,263 $ 92,250 $ 59,569
Slide 46: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 GAAP General and Administrative Expenses (% of Revenue) 22% 25% 19% 23% 25% 20% 20% 44% 28% 26% 25% 25% 22% Stock-based compensation expe
Slide 47: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Income (Loss) From Operations $ (49,338) $ (49,289) $ (36,146) $ (48,091) $ (53,428) $ (32,610) $ (44,048) $ (99,866)
Slide 48: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q1 FY'24 Q2 FY'24 Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 LTM GAAP Operating Margin -36.1% -31.6% -22.6% -29.7% -31.4% -16.9% -22.1% -47.7% -23.0% -14.4% -16.9% -16.8% -9.6% -14.3% Stock-based co
Slide 49: GAAP to Non-GAAP Reconciliation
GAAP to Non-GAAP Reconciliation Fiscal Period Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) GAAP Net Loss $ (39,672) $ (51,412) $ (56,039) $ (35,652) $ (46,460) $ (100,943) $ (46,364) $ (32,225) $ (39,527) $ (41,737) $ (22,818) Stoc
Slide 50: Free Cash Flow
Free Cash Flow Fiscal Period Q3 FY'24 Q4 FY'24 Q1 FY'25 Q2 FY'25 Q3 FY'25 Q4 FY'25 Q1 FY'26 Q2 FY'26 Q3 FY'26 Q4 FY'26 Q1 FY'27 (In Thousands) Net cash provided by (used in) operating activities $ 418 $ 5,862 $ (19,224) $ 25,316 $ 15,534 $ 15,427 $ (14,570) $ 40,340 $ 43,780 $ 40,581 $ (1,565) Capit