Natwest Group Plc · LSE:NWG
Natwest — Investor Day (June 2025)
38 slides from Natwest's investor day presentation, Jun 25, 2025
Slide 1: Investor Spotlight: Private Banking & Wealth Management
NatWest Gro Investor Spotlight Private Banking & Wealth Management -———__ 25 June 2025
Slide 2: Slide 2
Slide 3: Your presenters and Agenda
Your presenters Agenda CEO, NatWest Group 1 Introduction 2 Strategic Overview and Growth CEO, Private Banking & 3 Simplification and Wealth Management Active Balance Sheet & Risk Management COO, Private Banking & Wealth Management 4 Key takeaways and Q&A 3
Slide 4: NatWest Group's three customer businesses and returns
Private Banking & Wealth Commercial & Institutional Retail Banking Youth to mass affluent Management Start-ups to large corporates Affluent to high net-worth and financial institutions Multi-channel 18.1m customers1 0.1m customers2 1.5m customers3 brands serving our >19 million +82% Award-winning #1
Slide 5: Strategic priorities: grow, simplify, active balance sheet
• Grow our three customer • Accelerate digitisation of customer • Leverage our strong capital, liquidity businesses journeys and funding positions as a key source of competitive advantage • Improve share in target segments, • Streamline and modernise our subject to returns technology estate includin
Slide 6: Slide 6
Slide 7: Who we are and our contribution
Who we are Our contribution FY’21 FY’22 FY’23 FY’24 Q1’25 £107bn of Client Assets and Liabilities (“CAL”)¹ +16% with a full suite offering across banking, lending 92.2 92.8 96.1 108.4 106.9 and wealth management services Client assets and liabilities (CAL), £bn Leading UK Private Bank +36% Awards re
Slide 8: UK Private Banking Brand with a Leading NPS of +49
1 UK Private Banking Brand with a Leading NPS of +491 We are a full-service #1 UK Private Banking 24/7 coverage service Grow wealth Private Bank and brand1 with >325 year model and award- management with new Wealth Manager history winning mobile app and existing customers Part of the wider Regional
Slide 9: Banking, Lending, Investments and Bespoke Planning
Banking Lending • Multi-currency accounts and cards including; • Loans, mortgages and overdrafts in major currencies • Current, Instant and Notice Accounts • Complex mortgages • ISAs £18.4bn • Commercial lending • Gifts via THANK YOU FROM COUTTS • Investment-backed lending • Coutts Travel Protection
Slide 10: 250+ advisors and 150+ specialists dedicated to client needs
We have 250+ advisors and 150+ specialists dedicated These advisors and specialists are supported by a strong to understanding the specific needs of clients digital layer and personalisation Entrepreneurs Forums and Tailored events and Sports, Media & Entertainment thought leadership experiences Fam
Slide 11: Hearing from our clients — London Games Festival
Hearing from our clients — London Games Festival cr
Slide 12: Leveraging our leading position to increase share in Wealth Management
Leveraging our leading position in Private Banking to increase share in Wealth Management U/HNW segment expected to grow Industry trends may increase demand for faster than overall market wealth management services UK financial assets by segment1 CAGR £8.4tn ‘23-’30 • ~£1.2tn2 wealth may be passed d
Slide 13: Our Ambition: UK's #1 Chosen Partner for Private Banking & Wealth Management
Our Ambition: To be the UK’s #1 Chosen Partner for Private Banking & Wealth Management Disciplined Bank-wide Active balance sheet growth simplification and risk management Intensify focus on UK Ultra/High Net • Invest in our award-winning app • Deliver a sustainable source of 1 Worth clients, both n
Slide 14: Evolving our service model to increase £3m+ CAL clients
Disciplined growth 1 We are evolving our service model providing greater differentiation to increase £3m+ CAL clients by ~20% Evolving our service model Implement coverage model fully leveraging to increase client facing time expert knowledge and solutions Investments: Broaden Deposits: Proactive cl
Slide 15: Hearing from our clients
Hearing from our clients 15
Slide 16: C&I customer base opportunity and Business Exit Programme
Disciplined growth 2 The C&I customer base represents a …and the path to unlocking value is Spotlight example significant opportunity… clear Business Exit Programme Commercial Corporate and Preparing entrepreneurs and their Mid-Market Institutional Banking family for a successful business exit Drawi
Slide 17: Hearing from our clients — M Squared
Hearing from our clients — M Squared a7
Slide 18: Our investment proposition
Disciplined growth 3 Our investment proposition is underpinned by Management Under ~£3 ts 7b Single CIO House View sse n A 1 Personal Advisory Open-architecture product selection Portfolio Portfolio Funds Service Anchor & Cycle investment strategy Responsible investing approach Funds ~40% ~35% Portf
Slide 19: Financial performance and 2025-27 priorities
Disciplined growth 3 Financial performance AUMA, £bn +11% CAGR 48.9 40.8 11.9 35.6 33.4 5.4 9.1 2024 Highlights 5.1 AUA 30.2 28.3 31.7 37.0 £2.2bn +13% AUM net flows in 2024 AUM increase in AUMA fee income in demonstrating our strong track 2024 2021 2022 2023 2024 record AUMA £240m £242m £239m £270m
Slide 20: Wealth Advisory, Hybrid Advice and Self-Directed investing
Disciplined growth 3 Affluent Mass Retail Wealth Advisory Hybrid Advice Self-Directed 2025-27 Priorities • Meet with our Wealth • Algorithmic investing • Execution-only investing • Further scale managers in-person advice supported by from £50 through a Digital Wealth Digital Wealth Managers seamless
Slide 21: Simplification and Active balance sheet & risk management
Simplification and Active balance sheet & risk management Jamel Oulidi Chief Operating Officer
Slide 22: Our Ambition: UK's #1 Chosen Partner for Private Banking & Wealth Management
Our Ambition: To be the UK’s #1 Chosen Partner for Private Banking & Wealth Management Disciplined Bank-wide Active balance sheet growth simplification and risk management • Intensify focus on UK Ultra/High Net Invest in our award-winning app • Deliver a sustainable source of Worth clients, both new
Slide 23: Amplifying our expertise; enhancing product and pricing journeys
Bank-wide Simplification 1 Enhancing product and Progress highlights in 2024/25 Amplifying our expertise pricing journeys • 58% digitally active Coutts clients ~17k unique daily logins • Mobile NPS +501 • 4.4 out of 5 app store rating2 • 94% of payments are now digital • 5 Savings account opening jo
Slide 24: Technology simplification, client servicing, AI-enabled business
Bank-wide Simplification 2 Technology Simplification Streamlined Client Servicing AI-enabled Business 2025-2027 Priorities • Further de-couple application • Deploy workflow solutions • Future ready workforce development and release from our including new CRM modern core banking platform • Increased
Slide 25: Our footprint will evolve; leveraging Group digital and AI capabilities
Bank-wide Simplification 3 Leveraging our Group digital and AI Our footprint will evolve to meet the demands of our clients capabilities in India and UK Technology workforce by country 2023 2027 UK India Switzerland 25
Slide 26: Disciplined deployment of capital supporting Group returns
Active balance sheet and risk management Disciplined deployment of capital supporting Group returns Capital, Liquidity • Delivering a sustainable source of liquidity for the Group and Credit • Actively manage pricing to optimise returns Delivering good outcomes to our clients in line with Consumer D
Slide 27: 27
27
Slide 28: Private Banking & Wealth Management Key Takeaways
Private Banking & Wealth Management Key Takeaways We are a leading UK Private Bank We benefit from NatWest Group capabilities and wider customer base We have clear priorities to grow, simplify and manage risk We are well positioned to increase share in Wealth Management 2027 Targets: Cost:Income Rat
Slide 29: Slide 29
Slide 30: Presenter biographies: Paul Thwaite, Emma Crystal
Paul Thwaite, Chief Executive Officer – NatWest Group • Paul was appointed Chief Executive Officer in July 2023. Prior to becoming Group Chief Executive, he was Chief Executive of the bank’s Commercial & Institutional (C&I) business, bringing together the teams that support NatWest’s business custom
Slide 31: Presenter biographies: Ray Mulligan, Siobhan Boylan
Ray Mulligan, Chief Digital Information Officer • Ray joined Coutts from Scotiabank where he was Senior Vice President and Chief Information Officer of their wealth management technology team. He has significant experience in technology and financial services at Credit Suisse, Barclays and Scotiaban
Slide 32: Financial calendar dates
26th March 2025 25th June 2025 25th November 2025 32
Slide 33: Appendix
NatWest Gro Appendix
Slide 34: Income statement
2021 2022 2023 2024 2025 Full year Full year Full year Full year Q1 Income statement £m £m £m £m £m Net interest income 480 777 710 645 181 Non-interest income1 336 279 280 324 84 Total income 816 1,056 990 969 265 Other operating expenses (523) (610) (676) (713) (187) Litigation and conduct costs 3
Slide 35: Balance sheet
2021 2022 2023 2024 2025 31 December 31 December 31 December 31 December 31 March Balance sheet £bn £bn £bn £bn £bn Loans to customers (amortised cost) - personal 2.3 2.2 1.8 1.7 1.7 - mortgages 11.8 12.7 12.3 12.0 12.1 - other 4.4 4.4 4.5 4.6 4.7 Total loans to customers (amortised cost) 18.5 19.3
Slide 36: Customer deposits, loans to customers, deposit mix
Customer deposits, £bn Savings Deposit Mix, % Savings +3% Current Stabilising Current CAGR Account Account 41.2 42.4 41.2 39.3 37.7 65% 70% 25.5 28.9 81% 84% 84% 30.5 35.8 34.7 13.8 12.3 35% 30% 7.2 6.6 6.5 19% 16% 16% 2021 2022 2023 2024 Q1’25 2021 2022 2023 2024 Q1’25 Other Loans to customers, £bn
Slide 37: Footnotes
Slide 4: 1) Retail and Premier customers as at FY’24. 2) Private customers excluding RBS Collective Investment Funds Limited (CIFL) solo customers as at FY’24. 3) Business Banking, SME & Mid Corporates, Large Corporates & Institutions customers including Western Europe, Specialised Businesses includ
Slide 38: Forward-looking statements
Forward-looking statements The guidance, targets, expectations and trends discussed in this presentation represent NatWest Group management’s current expectations and are subject to change, including as a result of the factors described in the “Risk Factors” in the NatWest Group plc 2024 Annual Repo