Centrica Plc · LSE:CNA
Centrica — Investor Presentation (May 2003)
8 slides from Centrica's investor presentation, May 13, 2003
Slide 1: British Gas Investor Meeting
British Gas Investor Meeting Mark Clare, Managing Director, British Gas Phil Bentley, Group Finance Director, Centrica Kath Kyle, Director of Investor Relations, Centrica 13th May 2003
Slide 2: Agenda
Agenda • Current competitive environment • Business transformation • Sources of future value • Regulatory environment Appendix: Customer Focus
Slide 3: Current competitive environment
Current competitive environment • Still the most competitive market in the world • Consolidation: • Full prices paid • Increasing focus on value • Maturing environment • Churn reduced • Branding, marketing and service quality the key • British Gas sets the benchmarks
Slide 4: Business transformation
Business transformation • Focus on value • Segmentation • Channel strategy • Putting customer first • Removing cost of poor quality • Investment in infrastructure • CRM • Operations capability • Investment in people • Engineers • Reward/Retraining • Growing customer relationships • Utilisation of da
Slide 5: Sources of future value
Sources of future value • Leverage strength of the brand and capability • Experience and trust • Engineers • Maintain premium service and price • Enhanced experience • Manage commodity costs • Scale and expertise • Grow customer value • Unique relationships • Reduce cost to serve • Cost of poor qual
Slide 6: UK Energy Regulatory Environment
UK Energy Regulatory Environment • Wholesale and retail markets remain very competitive • Ofgem committed to competition to protect customers • NETA principles have worked and must be retained • Increasing emphasis on social/environmental agenda • Sustainability of prices/supply margins • Competitiv
Slide 7: Questions & Answers
Questions & Answers centrica taking care of the essentials
Slide 8: Appendix - Customer Focus
Appendix - Customer Focus More frequent customer Data contact Higher sales per customer Insights Personalised solutions, bundles, promotions & pricing