Mastek Limited · NSE:MASTEK
Mastek — Technical Presentation (January 2023)
68 slides from Mastek's technical presentation, Jan 12, 2023
Slide 1: 23A – HR Help Desk & ORC Live Webinar
Cloud Enhancement Services 23A – HR HELP DESK Live Webinar & ORC Empowering you for the next update Host: Rahul Ghike Lead – Service Line Marketing Prep By: Shalin Parmar Senior Consultant Human Capital Management
Slide 2: Disclaimer
These advisory webinars are organized to equip you with the latest updates. The content of this session is based on the interpretation of the material and documentation that Oracle has released and is a general guideline/recommendation only. DISCLAIMER
Slide 3: Agenda
AGENDA Our Approach to Oracle Update Our Analysis of Latest Release - New Features - Known Issues (If any) Closing - Q&A 23A – HR Help Title Presentation Desk &| ORC | Shalin Author Parmar| 12th Jan 2023 | Date Company Confidential © M astek 2022. All rights reserved | 3
Slide 4: How to read each Feature Summary?
How to read each Feature Summary? Mastek Feature Analysis for Your Business Mastek Impact Study on New Feature Potential Impact to Introduced in latest users for using new release by Oracle feature LOW: No large scale impact. Regression testing can be ignored. HIGH: Needs to be part of the regressio
Slide 5: Our Analysis of Latest Release: New Features
OUR ANALYSIS OF LATEST RELEASE NEW FEATURES 23A – HR Help Desk & ORC | Shalin Parmar| 12th Jan 2023
Slide 6: Mastek Analysis – Statistics
MASTEK ANALYSIS – STATISTICS HR Help desk & ORC New Features Rest Quick Win 30 25 50 20 15 27 22 10 HR Help Desk & ORC New Features 5 0 1 Default Opt Ins 23A – HR Help Title Presentation Desk &| ORC | Shalin Author Parmar| 12th Jan 2023 | Date Company Confidential © M astek 2022. All rights reserved
Slide 7: Mastek Analysis
MASTEK ANALYSIS 23A – HR Hel p Desk & ORC | Shalin Pa rmar| 12th Ja n 2023
Slide 8: New Features Quick Wins - Default with No Configuration
NEW FEATURES QUICK WINS - DEFAULT WITH NO CONFIGURATION
Slide 9: Auto Search for Jobs Based on Picking a Value
AUTO SEARCH FOR JOBS BASED ON PICKING A VALUE ORC Impact Analysis Details: Impact level Low • The search experience for external career sites using the Minimal template has been enhanced. Need to enable No • Search results are triggered immediately after a candidate selects a value from the keyword,
Slide 10: Career Site Session
CAREER SITE SESSION ORC Details: Impact Analysis • When external candidates have an active session on a career site (access code is active), there is now a timeout after 27 minutes of inactivity. A message is displayed allowing candidates to extend their session and continue working, or to sign out.
Slide 11: CKEditor 5 in Career Site Design Editor
CKEDITOR 5 IN CAREER SITE DESIGN EDITOR ORC Impact Analysis Details: Impact level Low • When you create and design external career sites, you can now take advantage of the CKEditor 5. Need to enable No • This editor is used when configuring text elements for a career site. Configuration No Quick Win
Slide 12: Configurable Career Site Job Details Page
CONFIGURABLE CAREER SITE JOB DETAILS PAGE ORC Details: Impact Analysis • You can now configure the job details page displayed on the career site to match the look and feel of your corporate identity. Impact level Low • When you create a career site, the Pages tab contains a new option: Job Details P
Slide 13: Enhanced Relevancy and Precision in Job Search
ENHANCED RELEVANCY AND PRECISION IN JOB SEARCH ORC Impact Analysis Details: • The posting date and Hot Job indicator are now used to boost the relevancy score calculated for job Impact level Low requisitions. Need to enable No • If there are similar jobs (having a similar relevancy score), the jobs
Slide 14: Expose or Hide Date of Birth and National Identifier
EXPOSE OR HIDE DATE OF BIRTH AND NATIONAL IDENTIFIER IN THE SENSITIVE PERSONAL INFORMATION BLOCK ORC Details: Impact Analysis • Customize the job application apply flow for external candidates by exposing or hiding the Date of Birth and National Identifier fields in the Sensitive Personal Informatio
Slide 15: Find a Candidate in Candidate Search
FIND A CANDIDATE IN CANDIDATE SEARCH ORC Details: Impact Analysis • There is a new menu option for Search Action on the Candidate Search page. Look up candidates quickly with the Find a Candidate page in Candidate Search. Impact level Low • Enter the appropriate information and then press Enter on y
Slide 16: Grid View in Pool Member List
GRID VIEW IN POOL MEMBER LIST ORC Details: Impact Analysis • You can now view a pool member's 3 recent job applications, and the interactions taken against those 3 applications. Impact level Low • If there are more than 3 applications, there is a link at the bottom of the list to display more. The f
Slide 17: Payroll Support for Offers to Internal Candidates
PAYROLL SUPPORT FOR OFFERS TO INTERNAL CANDIDATES ORC Details: Impact Analysis • The Payroll Info section is now enabled by default on the Offers page. You no longer need to enable it using Transaction Design Studio. Impact level Low • When an offer is made to an internal candidate, the offer detail
Slide 18: Extract Hot Job Value
EXTRACT HOT JOB VALUE ORC Impact Analysis Details: • Using the Job Requisition extract in HCM Extracts, you can now extract job requisitions that are Impact level Low tagged as Hot Job. • A new field IRC_EXTRACTS_REQUISITION_HOT_JOB_FLAG has been added to the Need to enable No IRC_EXTRACTS_REQUISITI
Slide 19: Extract Job Applications Where Candidates Withdrew Then Reapplied
EXTRACT JOB APPLICATIONS WHERE CANDIDATES WITHDREW THEN REAPPLIED TO THE JOB ORC Impact Analysis Details: • Using the Job Application extract in HCM Extracts, you can now extract job applications for Impact level Low which a candidate withdrew from the application process then reapplied to the job.
Slide 20: Discarded Flag in Job Application Reports
DISCARDED FLAG IN JOB APPLICATION REPORTS ORC Details: • When you create reports, you can now include the Application Discarded Indicator which Impact Analysis is in the Job Application - Basic Information folder. Impact level Low • This indicator is available on job applications where a candidate w
Slide 21: Hot Job Flag in Requisition Reports
HOT JOB FLAG IN REQUISITION REPORTS ORC Details: Impact Analysis • When you create requisition reports, you can now include the Requisition Hot Job Impact level Low Indicator which is available in the Job Requisition - Basic Information folder. Need to enable No Configuration No Quick Win Yes Busine
Slide 22: Additional Assignment Fields in Job Offer Dimension
ADDITIONAL ASSIGNMENT FIELDS IN JOB OFFER DIMENSION ORC Details: • When you create job offer reports, you can now use these additional assignment fields Impact Analysis which are available in the Recruiting Real Time Subject Area, under Job Offer – Assignment Details. Impact level Low • Assignment C
Slide 23: New Secured HR Position Dimension in Recruiting Subject Area
NEW SECURED HR POSITION DIMENSION IN RECRUITING SUBJECT AREA ORC Details: • The Job Requisition > Position folder has been replaced by a folder called Job Requisition Impact Analysis > HR Position Impact level Low • The folder contains the same fields. The only difference is when queried alone, the
Slide 24: Edit Relationships Between Service Requests in Service Classic UI
EDIT RELATIONSHIPS BETWEEN SERVICE REQUESTS IN SERVICE CLASSIC UI HRHD Impact Analysis Details: Impact level Low • Users of the Service Classic UI can edit relationships between service requests by modifying the link type on the relationship to more accurately convey the business meaning. Need to en
Slide 25: View the Next Milestone Due in the Service Request Header
VIEW THE NEXT MILESTONE DUE IN THE SERVICE REQUEST HEADER HRHD Impact Analysis Details: Impact level Low • In the Redwood User Experience, when an agent is assigned to a service request, they can quickly and easily see the next milestone due in the header. Need to enable No • If users view service r
Slide 26: View Complete Email Content
VIEW COMPLETE EMAIL CONTENT HRHD Details: Impact Analysis • Agents can view the complete email content without any truncation in the Messages tab of the Edit Service Request page Impact level Low • Click the Email icon on the Messages tab of the Edit Service Request page. • The complete email conten
Slide 27: Preview Image Attachments in a Service Request
PREVIEW IMAGE ATTACHMENTS IN A SERVICE REQUEST HRHD Details: Impact Analysis • In the Redwood User Experience, you can preview image file attachments from the Service Request Overview and Service Request Details pages Impact level Low • If you're on the Service Request Overview page, select the Show
Slide 28: Manage Multiple Contacts and Resources in Redwood Experience
MANAGE MULTIPLE CONTACTS AND RESOURCES FOR TASKS AND APPOINTMENTS IN THE REDWOOD EXPERIENCE HRHD Impact Analysis Details: Impact level Low • You can now include multiple Contacts and Resources for Tasks and Appointments in the Redwood User Experience. Need to enable No • Tasks and Appointments will
Slide 29: Manage Multiple Contacts and Resources for Tasks and Appointment
MANAGE MULTIPLE CONTACTS AND RESOURCES FOR TASKS AND APPOINTMENT HRHD Impact Analysis Details: Impact level Low • You can now include multiple Contacts and Resources for Tasks and Appointments in the Classic UI. Need to enable No • Tasks and Appointments will also appear as one of the highlighted it
Slide 30: Gain Visibility into Omnichannel Agent Presence/Availability by Queues
GAIN VISIBILITY INTO OMNICHANNEL AGENT PRESENCE/AVAILABILITY BY QUEUES HRHD Impact Analysis Details: Impact level Low • You can now build impactful analyses using the new 'CRM/Help Desk - Omni Channel Queue Resource Availability Real Time' subject area to gain visibility into agent presence and Need
Slide 31: Use BI Cloud Connector View Objects for Omnichannel and Case Management
USE BI CLOUD CONNECTOR VIEW OBJECTS FOR OMNICHANNEL, WORK ORDER, CASE MANAGEMENT AND SR RESOURCE MEMBERS HRHD Details: Impact Analysis • The new Business Intelligence (BI) Cloud Connector view objects let you extract data for: • Omnichannel Impact level Low • Work Order • Case Management Need to ena
Slide 32: New Features Quick Wins - Default with Configuration
NEW FEATURES QUICK WINS - DEFAULT WITH CONFIGURATION
Slide 33: Metrics in Requisition Overview
METRICS IN REQUISITION OVERVIEW ORC Details: • A new section called Metrics is available in the requisition’s Overview tab. The Metrics Impact Analysis section displays an OTBI report containing various info about the requisition. Impact level High • If your administrator created a custom report, it
Slide 34: Sending Additional Requisition Flexfields to Partners
SENDING ADDITIONAL REQUISITION FLEXFIELDS TO PARTNERS ORC Details: • Additional content can be activated in the candidate details payload using requisition Impact Analysis flexfields. Impact level High • Your administrator configures these additional requisition flexfields in the Transaction Design
Slide 35: Change Duration and Interviewers When Sending an Interview Invitation
CHANGE DURATION AND INTERVIEWERS WHEN SENDING AN INTERVIEW INVITATION ORC Details: • You can now modify interview details such as the duration of the interview and the Impact Analysis interviewers when you invite a candidate to schedule their own interview for a requisition. Impact level Low • You n
Slide 36: Configure Visibility of Interviewers' Availability Setting
CONFIGURE THE VISIBILITY OF THE INTERVIEWERS' AVAILABILITY INTERVIEW SCHEDULE SETTING ORC Details: • As an administrator, you can now configure the visibility of the "Candidates schedule Impact Analysis based on interviewers' availability" setting on candidate-managed interview schedules when the Mi
Slide 37: Use Service Request Milestones in the Adaptive Search Framework
USE SERVICE REQUEST MILESTONES IN THE ADAPTIVE SEARCH FRAMEWORK HRHD Details: • Search for and prioritize service requests by the date and time the next milestone Impact Analysis is due. Impact level Low • This feature is available in both the workspace UI and Redwood Service Center saved searches.
Slide 38: New Features Quick Wins – Opt Ins
NEW FEATURES QUICK WINS – OPT INS
Slide 39: Autocorrect in Keyword Search
AUTOCORRECT IN KEYWORD SEARCH Details: • If a candidate misspells a keyword, the search suggestions drop-down list ORC shows items containing corrected, or closest matched spellings based on your organization's job title and description data. Impact Analysis • Candidates can then select an item from
Slide 40: Optimized Source Information
OPTIMIZED SOURCE INFORMATION Details: ORC • When capturing source information, the domain name of the source is now captured along with the long URL. Impact Analysis • The domain name appears in the interface as the display name, whereas the long URL is Impact level Low available in the database for
Slide 41: Posting Locations on External Career Sites
POSTING LOCATIONS ON EXTERNAL CAREER SITES Details: ORC • External candidates can now see all posting locations throughout the career site, on the requisition tile, the requisitions list, and within the job requisition details. Impact Analysis • On a desktop, when candidates hover on the “and n more
Slide 42: Site Display Name for URL
SITE DISPLAY NAME FOR URL ORC Details: • Enhance your corporate branding by defining a site display name for the URL. Impact Analysis • Site display names can be used in external career site URLs instead of a site number. High Impact level Need to enable Yes Configuration Yes Quick Win Yes Business
Slide 43: Support for Remote Roles
SUPPORT FOR REMOTE ROLES ORC Details: • When recruiting users create job requisitions, they can now define a workplace for the Impact Analysis job. A requisition can only have one workplace: Impact level High • On-site • Hybrid Need to enable Yes • Remote Configuration Yes Quick Win Yes Business Ben
Slide 44: Allow Candidates with Withdrawn Job Applications to Reapply
ALLOW CANDIDATES WITH WITHDRAWN JOB APPLICATIONS TO REAPPLY ORC Details: • External and internal candidates can now reapply to job requisitions when they have a Impact Analysis withdrawn job application on a requisition. Impact level High • As a recruiter or hiring manager, when you view the list of
Slide 45: New Print Action for Job Applications
NEW PRINT ACTION FOR JOB APPLICATIONS ORC Details: • You can use the new Print action to create a PDF version of job applications. Impact Analysis • On the Print Job Application page, you can select which content and attachments you Low Impact level want to print. Need to enable Yes Configuration Ye
Slide 46: CKEditor 5 to Manage Campaign Content
CKEDITOR 5 TO MANAGE CAMPAIGN CONTENT ORC Details: • Edit your campaign emails and landing pages using CKEditor 5. CKEditor 4 is still visible by Impact Analysis default, but you can enable CKEditor 5. Impact level High Need to enable Yes Configuration Yes Quick Win Yes • You'll notice some differen
Slide 47: Configuration of Miscellaneous Documents Attached by Candidates
CONFIGURATION OF MISCELLANEOUS DOCUMENTS ATTACHED BY CANDIDATES ORC Details: • You can now define what types of attachments candidates aren't allowed to attach. Impact Analysis • When candidates upload an attachment that isn't allowed, a message is displayed Low Impact level indicating that the file
Slide 48: Expose Over 10 Filter Values by Default
EXPOSE OVER 10 FILTER VALUES BY DEFAULT ORC Details: • You can now expose over 10 values for external career site filtering panels by default. Impact Analysis Impact level Low Need to enable Yes Configuration Yes Quick Win Yes Business Benefits: This feature enables you to configure the search filte
Slide 49: Microsoft Teams Integration in Interview Schedules
MICROSOFT TEAMS INTEGRATION IN INTERVIEW SCHEDULES ORC Details: • When you create an interview schedule, you can now use the Microsoft Teams Impact Analysis integration to generate web conference links for interviews. Impact level Low • In the Location Details section, if you select the Web Conferen
Slide 50: Oracle Recruiting Assistant - Enhanced Recruiting Skill
ORACLE RECRUITING ASSISTANT - ENHANCED RECRUITING SKILL ORC Details: • Oracle Recruiting Assistant (ORA) is a 24/7 concierge helping candidates every step of Impact Analysis the way with finding the right jobs, answering their questions, parsing their resumes, viewing recommended jobs, checking thei
Slide 51: Coordinate Interviews
COORDINATE INTERVIEWS ORC Details: • Interview coordinators can take advantage of a new work area to view and Impact Analysis manage interview requests, scheduled interviews, and interviews on which the coordinator is also an interviewer. Impact level High • A new quick action is available in My Cli
Slide 52: Request Interview to Be Scheduled
REQUEST INTERVIEW TO BE SCHEDULED ORC Details: • As a hiring manager or recruiter, you can request interviews to be scheduled for candidates. Impact Analysis Interview coordinators then review the list of requests and take action to schedule interviews. Impact level High • When you’re in the job app
Slide 53: View and Manage My Interviews
VIEW AND MANAGE MY INTERVIEWS Details: ORC • Interviewers can take advantage of a new work area to view and Impact Analysis respond to their scheduled interviews. • A new quick action is available under Me: Interviews Impact level Low • The My Interviews tab displays a calendar showing scheduled int
Slide 54: Set Up Hiring Events
SET UP HIRING EVENTS Details: ORC • You set up Hiring Events so that recruiters can create and organize hiring events and Impact Analysis external candidates can apply and attend hiring events. • When recruiters create events, they can choose a flow from the registration flows Impact level High that
Slide 55: Create and Format Hiring Events
CREATE AND FORMAT HIRING EVENTS ORC Details: • Recruiters can use the new Hiring Events offering to create and post events. Impact Analysis Impact level High Need to enable No Configuration Yes Quick Win Yes Business Benefits: Recruiting team can easily manage hiring events from a separate section.
Slide 56: Advertise Hiring Events
ADVERTISE HIRING EVENTS ORC Details: • Advertise hiring events to candidates by making them available for registration in one of Impact Analysis two ways. You can: Impact level High • Make them publicly available for selection on external career sites. • Invite candidates to public or private events
Slide 57: Candidate Registration Self-Service for Hiring Events
CANDIDATE REGISTRATION SELF-SERVICE FOR HIRING EVENTS ORC Details: • Allow external candidates to search for, register to, and manage their event Impact Analysis registrations. Impact level High • When candidates visit it, they can use the keyword search for events by event name or number. Need to e
Slide 58: Manage Hiring Events and Engage with Candidates
MANAGE HIRING EVENTS AND ENGAGE WITH CANDIDATES ORC Impact Analysis Details: • You can manage hiring events and engage with candidates by: Impact level High • Allowing candidates to check themselves into the event. • Recording the interactions with candidates that happen during the event. Need to en
Slide 59: Hiring Event Candidate Matching
HIRING EVENT CANDIDATE MATCHING ORC Impact Analysis Details: • Build talent pipelines by matching qualified candidates from the event to open Impact level High requisitions and candidate pools. • When you add a candidate from an event to a requisition, it's called Candidate Need to enable No Matchin
Slide 60: Create Bi-Directional Event Communications Using UI Events Framework
CREATE BI-DIRECTIONAL EVENT COMMUNICATIONS USING THE UI EVENTS FRAMEWORK HRHD Details: Impact Analysis • UI Events Framework is a client-side library that allows system administrators and developers Impact level Low to create a UI integration using bi-directional event communication. • For example,
Slide 61: Integrate with Microsoft Exchange Server to Capture Inbound Emails
INTEGRATE WITH MICROSOFT EXCHANGE SERVER TO CAPTURE INBOUND EMAILS FOR SERVICE HRHD Details: • Application administrators can now configure the Service Inbound Email setup to Impact Analysis directly fetch emails from your Microsoft Exchange instance, rather than needing to forward messages to Oracl
Slide 62: New Features: The Rest
Mastek*@ Trust. Value. Velocity NEW FEATURES THE REST
Slide 63: Autocomplete Rules – Extend Rules for Job Offer
AUTOCOMPLETE RULES – EXTEND RULES FOR JOB OFFER ORC Details: Impact Analysis • You can write autocomplete rules for the Job Offers business object by referring to fields in the When and Why section, Assignment Info section, the Impact level Low Offer Team section, and job applications of the candida
Slide 64: Innovation
Mastek*@ Trust. Value. Velocity INNOVATION
Slide 65: Disqualification Based on Prescreening Score
DISQUALIFICATION BASED ON PRESCREENING SCORE ORC Details: • We usually face a requirement where we want to disqualify a candidates based on the score they have achieved in their prescreening questions. For example, if the total score of all the questions of the prescreening questions is 100 and the
Slide 66: Closing Q&A
Closing Q&A Presentation Title | Author | Date Company Confidential © M astek 2022. All rights reserved | 66
Slide 67: Closing Note
CLOSING NOTE 1. What happens next? 1. Presentation 2. Session Recording 2. Speak with your CES Support Manager or CES Service Manager 1. for additional services around quarterly updates 2. Learn more about Innovation 3. Next Sessions ? Presentation Title | Author | Date Company Confidential © M aste
Slide 68: Thank You
MASTEK is here to help you! THANK YOU This pr esentation contains infor mation that may be pr ivileged or confidential and is the pr oper ty of Mastek. Copyr ight © 2022 Mastek. All r ights r eserved.