Spark New Zealand Limited · NZX:SPK
Spark New Zealand — Shareholder Meeting (November 2018)
28 slides from Spark New Zealand's shareholder meeting presentation, Nov 2, 2018
Slide 1: Annual Shareholder Meeting
ANNUAL SHAREHOLDER MEETING 2 November 2018
Slide 2: Order of Meeting
ORDER OF MEETING Introductions Formalities Chair’s Address Managing Director’s Review Resolutions Shareholder Questions Conduct of Polls Meeting Close
Slide 3: Introductions
Justine Smyth, Chair INTRODUCTIONS Alison Barrass, Director Ido Leffler, Director Pip Greenwood, Director Simon Moutter, Managing Director Paul Berriman, Director Alison Gerry, Director Charles Sitch, Director David Chalmers, Finance Director
Slide 4: Chair's Address
CHAIR’S ADDRESS
Slide 5: Progress in FY18
PROGRESS BIG TRENDS IN FY18 Insatiable demand for services Customers want more for less Decline in legacy businesses HOW WE’RE RESPONDING Focus on growth areas: mobile, cloud, security Future technologies Reducing cost while improving customer experience
Slide 6: A Bit About Agile
A BIT ABOUT AGILE TOP-DOWN HIERARCHY AGILE Leadership ‘Boxes and lines’ provides direction less important, and enables action everyone is a ‘doer’ Quick changes, Teams built around flexible resources e2e accountability
Slide 7: Why This Big Change?
WHY THIS BIG CHANGE? Speed to market Customer centricity Employee engagement
Slide 8: Our Purpose and 3 Year Goals
Spark” >+30 NPS ONEVERY MEASURE Gy PLAN OUR PURPOSE \ KATOA O AOTEAROA ITE AO MATIHIKO OUR 3 YEAR GOALS RECOGNISED NZ SUSTAINABILITY LEADER OUR FOUNDATIONS
Slide 9: Awhinatia nga tangata katoa o Aotearoa
AWHINATIA NGA TANGATA KATOA O AOTEAROA KIA MATOMATO TE TIPU I TE AO MATIHIKO
Slide 10: Our 3 Year Goals
> +30 NPS ON EVERY MEASURE OUR 3 YEAR GOALS RECOGNISED NZ SUSTAINABILITY LEADER
Slide 11: Our Strategic Pillars
— OUR STRATEGIC PILLARS -——
Slide 12: Our Foundations
OUR FOUNDATIONS
Slide 13: To Help All of New Zealand Win Big in a Digital World
TO HELP ALL OF NEW ZEALAND WIN BIG IN A DIGITAL WORLD
Slide 14: Managing Director's Review
MANAGING DIRECTOR’S REVIEW
Slide 15: The 5G Revolution
THE 5G REVOLUTION
Slide 16: The Pathway to 5G
THE PATHWAY Spark network timeline TO 5G
Slide 17: Decisions on Spectrum Needed
DECISIONS Potential 5G bands identified by government ON SPECTRUM NEEDED
Slide 18: Transforming the Digital Experience
TRANSFORMING THE DIGITAL EXPERIENCE 1,250,000(24%) 750,000+ 6,000+ Year on year reduction Virtual assistant chat Business customers of calls into consumer interactions since launch using “walk me” self- contact centres in August 2017 service tutorials +6pts 77% Increase in consumer YoY Increase in c
Slide 19: The Bot Squad
THE BOT Hi, my name is Pluto! I SQUAD take care of public WiFi fault resolution Hi, my name is FibreBot. I log managed customer orders with fibre companies Hi, my name is Verity. I look after Server Security patching
Slide 20: Exponential Speed of Change
EXPONENTIAL Bua |OF | CHANGE,
Slide 21: Spark People Are Leading the Way
SPARK PEOPLE ARE LEADING THE WAY
Slide 22: The Future for Spark
7a FUTURE FOR SPARK yy WL, j
Slide 23: Resolutions
RESOLUTIONS 1. Auditor’s remuneration 2. Re-election of Alison Barrass 3. Re-election of Ido Leffler 4. Election of Pip Greenwood
Slide 24: Auditor's Remuneration
AUDITOR’S REMUNERATION
Slide 25: Re-election of Ms Alison Barrass
RE-ELECTION OF MS ALISON BARRASS
Slide 26: Re-election of Mr Ido Leffler
RE-ELECTION OF MR IDO LEFFLER
Slide 27: Election of Ms Pip Greenwood
ELECTION OF MS PIP GREENWOOD
Slide 28: Questions
QUESTIONS
Spark New Zealand — Shareholder Meeting (November 2018) on 6ix