Elisa Oyj Class A · OMXHEX:ELISA
Elisa Oyj Class A — Investor Day (2021)
17 slides from Elisa Oyj Class A's investor day presentation, 2021
Slide 1: CMD2021
diss | CMD2021
Slide 2: Consumer Customers business
Consumer Customers business Vesa-Pekka Nikula Executive Vice President 2
Slide 3: Elisa's unique strategy generates sustainable profit and growth
Elisa’s unique strategy generates sustainable profit and growth 1 Performance update 2 Sustainable profit and growth generation 3 Management priorities
Slide 4: We understand our customers' needs and continue building the best customer-perceived value
Performance update We understand our customers’ needs and continue building the best-customer perceived value… Our efforts to meet customer expectations increase recommendations (NPS)1) 31.8 29.0 25.4 23.1 22.2 21.8 Elisa Competitor A Competitor B 1) NPS = Net Promoter Score, Consumer customers in F
Slide 5: …resulting in solid revenue and EBITDA growth
Performance update …resulting in solid revenue and EBITDA growth Solid revenue growth driven by mobile and entertaining EBITDA growth is running in the mid-single-digit pace video services EBITDA1), EURm Revenue, EURm CAGR +5.3% 420 140 CAGR +1.4% +5% +7% +8% 360 120 +6% +5% +4% +4% +4% +4% +2% +1%
Slide 6: Our strategic focus remains intact
Sustainable profit and growth generation Our strategic focus remains intact MISSION A SUSTAINABLE FUTURE THROUGHT DIGITALISATION Increase mobile and fixed service revenues Grow digital service businesses Improve efficiency and quality 6
Slide 7: Our customers appreciate faster unlimited mobile connectivity with promising interest in higher 5G speed tiers
Sustainable profit and growth generation Our customers appreciate faster unlimited mobile connectivity with promising interest in higher 5G speed tiers... Speed correlates with NPS and value Our base continues to shift towards 5G upgrades bring promising value for Elisa1), 2) faster speeds1) increas
Slide 8: ...and we have met customer needs in fast fixed broadband
Sustainable profit and growth generation ...and we have met customer needs in fast fixed broadband… Customers are most satisfied with faster speeds, which Our fixed broadband base is transforming to fibre and also bring more value to Elisa1), 2) cable subscriptions1) 22% 17% 12% +34% 88% +34% 83% 78
Slide 9: …resulting in growth in telecom services revenue
Sustainable profit and growth generation …resulting in growth in telecom services revenue Mobile service revenue (EURm) growth continuing 1000 CAGR +1.1% 800 600 400 CAGR +2.5% 200 0 2018 2019 2020 Mobile service revenues Fixed service revenues 9
Slide 10: Our customers' interest in on-demand video is growing
Sustainable profit and growth generation Our customers’ interest in on-demand video is growing and… Finns’ willingness to pay increasing1) Customers are increasingly Growth in on-demand viewing in choosing on-demand watching1) Elisa Viihde CAGR +6% 41 38 46 27 29 28 59 62 54 45 34 39 2018 2019 2020
Slide 11: Elisa original series attract customers and service drives user growth
Sustainable profit and growth generation ... our original series attract customers and highly recommended service drives user growth… Elisa original series attract Consumer recommendation is Strong growth in paying customers2) customers outpacing the competition1) 5 4 3 2 1 0 Telia TV DNA TV Netflix
Slide 12: …resulting in growth in revenues
Sustainable profit and growth generation …resulting in growth in revenues Growth in entertaining video services revenues (EURm) 200 CAGR +3.0% 160 120 80 40 0 2018 2019 2020 12
Slide 13: Our customers appreciate an effortless online experience
Sustainable profit and growth generation Our customers appreciate an effortless online experience… Customer satisfaction (CES1)) is Number of customer contacts in Our cost efficiency is improving higher in online channels online channels is increasing CAGR +8% CAGR -8% 91 87 CAGR -1% 2018 2019 2020
Slide 14: ...and our automated operations build further efficiency and quality
Sustainable profit and growth generation ...and our automated operations build further efficiency and quality Automation in consumer customers’ E.g. increased automation in service Customer-perceived quality has processes is further evolving assurance process improved 84 +14 pp 77 2018 2019 2020 201
Slide 15: Management priorities: Elisa's unique strategy generates sustainable profit and growth
Management priorities Elisa’s unique strategy generates sustainable profit and growth Elisa’s approach Profit and growth generation • Stimulating demand for faster speeds and 5G Increase mobile and • Enhancing value capture fixed service revenues • Attracting customers with Elisa original series Gro
Slide 16: Thank you
elise CMD2021 THANK YOU.
Slide 17: Forward-looking statements
Statements made in this document relating to the future, including future performance and other trend projections, are forward-looking statements. By their nature, forward-looking statements involve risks and uncertainties because they relate to events and depend on circumstances that will occur in