Citizens Financial Group, Inc. · NYSE:CFG
Citizens Financial — Morgan Stanley Financials Conference 2020
15 slides from Citizens Financial's conference presentation, Jun 9, 2020
Slide 1: Morgan Stanley Financials Conference
Morgan Stanley Financials Conference June 9, 2020 Brendan Coughlin Head of Consumer Banking Exhibit 99.1
Slide 2: Forward-looking statements and use of key performance metrics and non-GAAP financial measures
Forward-looking statements and use of key performance metrics and non-GAAP financial measures Forward-Looking Statements. This document contains forward-looking statements within the meaning of Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases
Slide 3: Key messages
Key messages Making strong progress across key Consumer Banking initiatives, with clear momentum and opportunities to improve performance Helping customers navigate current challenges Retail portfolio is highly diversified with a strong super-prime/prime credit profile and currently holding up well
Slide 4: Strong progress & momentum with opportunities to grow & improve performance
Strong progress & momentum with opportunities to grow & improve performance Opportunity to continue fee income growth Taking Mortgage to the next level Enhancing efficiency through digitization Accelerating growth in Wealth Driving higher recurring revenue mix with focus on managed money products Re
Slide 5: Growing and diversifying fee income with multi-year investments
Growing and diversifying fee income with multi-year investments Achieved scale in Mortgage, gaining share Expanding Wealth capabilities, gaining share $s in millions Mortgage + Wealth (Growth focus areas) 7% CAGR Enhancing fee income capabilities with mortgage and wealth $883 $884 $905 $973 $1,156 A
Slide 6: Remixing our balance sheet to improve returns
Remixing our balance sheet to improve returns Disciplined risk-appetite with continued focus on super-prime/prime segments Loan growth in higher risk-adjusted return categories Leader in education refinance Innovative merchant finance partnerships; high-quality portfolio with loss sharing De-emphasi
Slide 7: Helping SME customers through the Payment Protection Program
Helping SME customers through the Payment Protection Program Processed equivalent of ~24 years of loans in about 30 days Rapidly scaled from 25 to 1,500 colleagues at peak to underwrite & process loans Enabled through agile implementation of technology capabilities Limited impact on capital and fund
Slide 8: Providing payment relief through current challenges
Providing payment relief through current challenges ~7% of Consumer Banking loan portfolio in forbearance as of May 31st(1) ~141k retail customers(2) and ~2.7k small businesses Pace of new forbearance requests slowing dramatically across all consumer loan categories through May Actively engaging wit
Slide 9: Retail portfolio is highly diversified with a strong credit profile
Retail portfolio is highly diversified with a strong credit profile Highlights(2) $s in billions ~70% of the retail portfolio is secured Mortgage average LTV of 62% with less than 3% of portfolio with refreshed FICO score <650 50% of the HELOC portfolio is secured by 1st lien ~75% of HELOC has LTV <
Slide 10: How are our customers navigating through COVID-19?
How are our customers navigating through COVID-19? Digital adoption rapidly increasing Customer spending beginning to return Digital Logins +20% App Downloads +18% Online banking enrolls +22% Non-branch % of transactions(2) +13 pts Branch visits declining at an even faster rate Key new transformatio
Slide 11: Strategic priorities to generate top-line growth and efficiencies
Strategic priorities to generate top-line growth and efficiencies Consumer Banking priorities to drive future growth Digital-first front to back re-imagination Zero-based restructuring of customer journeys from marketing through fulfillment Accelerating the repositioning of the distribution network
Slide 12: Looking forward
Looking forward Success will leverage what got us here today Strong and experienced leadership team, best-in-class talent Focus on helping customers along life’s journey Proven execution ability Long-term positioning to deliver earnings growth and attractive returns Confident we can navigate through
Slide 13: Appendix
Appendix Xx Citizens nancial Group,
Slide 14: Notes on Key Performance Metrics and Non-GAAP Financial Measures
Notes Notes on Key Performance Metrics and Non-GAAP Financial Measures See important information on Key Performance Metrics and Non-GAAP Financial Measures, as applicable, at the beginning and end of this presentation for an explanation of our use of these metrics and non-GAAP financial measures and
Slide 15: 3* Citizens
3* Citizens Financial Group, Inc.”
Citizens Financial Group — Morgan Stanley Financials Conference 2020 on 6ix