Slide 1: PPG Global Supplier Webinars 2026
PPG Global Supplier Webinars 2026 June 15th – AMERICAS June 18th – APAC June 18th – EMEA 1 PPG Global Supplier Quality Manual
Slide 2: Agenda
Agenda PPG Supplier Quality Manual Contamination Prevention Requirements Management of Change Requirements MOC & PPWR Impact for PPG / Suppliers Lessons Learned Sharing Q&A 2 PPG Global Supplier Quality Manual
Slide 3: Global Supplier Quality Manual
Global Supplier Quality Manual Luisa Gutierrez Global SD Manager Industrial Segment 3 PPG Global Supplier Quality Manual
Slide 4: Global Supplier Quality Manual - Purpose
Global Supplier Quality Manual- Purpose Quality Baseline for Approved/Potential Suppliers Consistent Expectations – Reduce ambiguity Shared Accountability and Partnership Alignment & Consistency PPG Supplier Quality Manual Strategic Partnership / Customer Success - Together 4 PPG Global Supplier Qua
Slide 5: Global Supplier Quality Manual - Scope
Global Supplier Quality Manual - Scope Current & Potential Suppliers to: PPG Industrial Segment Specialty Automotive Industrial Refinish Coatings and Coatings Coatings Coatings Materials Protective Packaging Industrial and Marine Coatings Coatings Coatings Global Industrial Segment Sites Contacts Gl
Slide 6: Core Themes in the Global Supplier Quality Manual
Core Themes in the Global Supplier Quality Manual Robust QMS Contamination Prevention (Quality Management System) Full requirements flow-down Compliance with PPG & Quality Zero Defects Mindset Standards 6 PPG Global Supplier Quality Manual
Slide 7: Supplier Performance – Adherence to PPG Requirements
Supplier Performance – Adherence to PPG Requirements (CAIR) 7 PPG Global Supplier Quality Manual
Slide 8: Call for Action – Robust Quality Management System Requirements
Call for Action – Robust Quality Management System Requirements Robust Minimum Automotive Ultimate Quality Management Requirement OEM Suppliers Maturity System Chapter 2.4 ISO 9001 MAQMSR* IATF 16949 * Minimum Automotive Quality Management System Requirements Exceptions need written Certificates and
Slide 9: Call for Action – Delivery Requirements
Call for Action – Delivery Requirements Delivery On-time and In Remaining PPG Specific Re Requirements Full shelf-life Rules quirements PACKAGING & Chapter 2.6, 3.4 CoA SHELF-LIFE LABELLING Any exceptions need written PPG approval Communication is KEY 9 PPG Global Supplier Quality Manual
Slide 10: Call for Action – PPG Requirements awareness and commitment
Call for Action – PPG Requirements awareness and commitment WHY a Zero Defects Mindset? W • Quality is built into the process • Avoid instead of discovering defects HOW to Prevent Nonconformities? H • Strong Process Controls, discipline on the basics. • Training & Awareness – flow down of requiremen
Slide 11: Poll Time
POLL TIME This Photo by Unknown Author is licensed under CC BY-SA 11 Poll Time
Slide 12: Let's review the results…
Let´s review the results… 12 Poll Time
Slide 13: Contamination Prevention
Contamination Prevention Martin Stein – Manager Analytical Lab Christiana Jia – Supplier Development 13 Contamination Prevention
Slide 14: Contamination Prevention: Introduction, Know the threat
Contamination Prevention P.01 Introduction, Know the threat 14 Contamination Prevention
Slide 15: Topcoat Defects – Which One Is a Crater? How Were They Formed?
Topcoat Defects – Which One Is a Crater? How Were They Formed? Picture source: © PAS Ingersheim 2024 15 Contamination Prevention
Slide 16: Crater Definition
Crater Definition Craters are areas where paint on the coated surface has receded, often concentrically, leaving a region with little to no paint. Cratering is caused by incompatible materials either in the paint or on the substrate resulting in a difference in surface tension. Craters can often be
Slide 17: Craters – Huge threat for our business – Action plan @ PPG
Craters – Huge threat for our business – Action plan @ PPG Crater Confirmation Customer Development Team What to do when craters occur… First steps when craters occur… ▪ Investigation/Confirmation ▪ Acquire actual part with defect at customer site ▪ Line data ▪ Analyze with microscopy – is there par
Slide 18: Theory of Crater Formation – Surface Tension
Theory of Crater Formation – Surface Tension Any materials incompatible with paint such as low surface tension material that is insoluble or marginally soluble in the coating such as: • Siloxane(s) / PDMS • Oil(s) • Grease(s) • Fluoropolymers / Teflon Picture source: © PAS Ingersheim 2025 • Antipers
Slide 19: Crater contamination at an automotive site
Crater contamination at an automotive site Contamination may originate from various sources: raw material, paint, atmosphere, and surface area etc. Even trace amounts (<0.001%) can cause craters Typical stages in an OEM paint process 19 Contamination Prevention
Slide 20: Possible Causes of Crater Formation
Possible Causes of Crater Formation Investigate Crater Causes in Manufacture: • Debris falling from the preceding or subsequent part • Paint contamination with oil, silicone, etc. Picture source: © PAS Ingersheim 2025 • Surface contamination • Contamination in air supply systems • Contamination from
Slide 21: Contamination Prevention: Identify the contaminants
Contamination Prevention P.02 Identify the contaminants 21 Contamination Prevention
Slide 22: Chemical Families that can cause Craters and severe Contamination
Chemical Families that can cause Craters and severe Contamination Poly(dimethyl)siloxane(s) (PDMS) and its derivatives Perfluoropolyethers (PFPE) and (Per)fluorinated hydrocarbons Petroleum based oils and greases – Detergents, surfactants, defoamers Additives - emulsifiers 22 Contamination Preventio
Slide 23: Compounds with high potential to cause severe Crater problems (PDMS)
Chemical Compounds with high / very high potential to cause severe Crater problems Poly(dimethyl)siloxane(s) (PDMS) and its derivatives Contamination sources: Polysiloxanes are common ingredients in a large range of personal care products (lotions, antiperspirants, hair gels, etc.), medicines (flatu
Slide 24: Compounds with high potential to cause severe Crater problems (PFPE)
Chemical Compounds with high / very high potential to cause severe Crater problems Perfluoropolyethers (PFPE) and (Per)fluorinated hydrocarbons By Heather Smith - The Alloy Valve Stockist's photo Gallery CC BY 3.0, https://commons.wikimedia. org/w/index.php?curid=9655235 Dsimic at English Wikipedia
Slide 25: Compounds with medium potential to cause severe Crater problems
Chemical Compounds with medium potential to cause severe Crater problems Petroleum based oils and greases – Detergents, surfactants, defoamers Additives - emulsifiers Contamination sources: lubricants, compressed air supply, emulsifiers, release agents, plasticizers in plastic parts and Various addi
Slide 26: Road tankers or tank wagons for bulk transport
Road tankers or tank wagons for bulk transport If the wagons are not dedicated to a specific product, prior loads can act as sources of cratering contaminants. Hoses, fittings, gaskets, and valves associated with the wagons can also be contaminated, especially if they are new or not properly cleaned
Slide 27: Steel Totes and Steel Drums and Pails
Steel Totes and Steel Drums and Pails The use of recycled or reconditioned steel drums, pails, cans, IBCs or any other packaging is strictly prohibited in any part of the process or in the final/empty packaging to any PPG Automotive OEM related site Recycled, Reconditioned and Rebottled Packaging Po
Slide 28: Sample Selection / Sample Preparation
Sample Selection / Sample Preparation Picture source: © PAS Ingersheim 2024 - If possible, provide multiple defect samples. environmental dirt - Do not handle samples with bare hands or contaminated gloves. crater - Ensure samples are representative. Mark defects clearly using a scalpel or pointed t
Slide 29: Contamination Prevention: Eliminate the contaminants
Contamination Prevention P.03 Eliminate the contaminants 29 Contamination Prevention
Slide 30: 10 Golden Rules
10 GOLDEN RULES 5 3 1 2 4 I always wear approved I only use personal work-wear in area of hygiene products I follow the crater production, laboratories approved as “crater- prevention process I do not enter any I do not introduce and applications. free”. and procedures. Crater material in production
Slide 31: Golden Rules 5 and 8 – Silicone List
Golden Rules 5 and 8 – Silicone List Personal hygiene products and cosmetics containing any of these substances should be avoided wherever possible 31 Contamination Prevention
Slide 32: Golden Rules 5 and 8
Golden Rules 5 and 8 Additional note: - Critical medicines may require special attention, proper hand washing with soap is essential - Increased vigilance is required in cases of head lice (at home or in close contacts) 32 Contamination Prevention
Slide 33: The Golden Rules 1 - 4, 7 and 9
The Golden Rules 1 - 4, 7 and 9 • HOUSEKEEPING: Control of dirt, oils, and greases must be incorporated into site procedures. Ensure that cleaning procedures are validated as effective and that cleaning products are approved. • New protective clothing should be pre-washed using a chemical cleaning p
Slide 34: Trisiloxanes – a challenge in rural areas
Trisiloxanes – a challenge in rural areas Trisiloxanes are required for plant protection products to wet the leaf surfaces! Von Jü - Eigenes Werk, Gemeinfrei, https://commons.wikimedia.org/w/index.php?curid=25350373 34 Contamination Prevention
Slide 35: If it is too late… – Analytical techniques to analyze craters
If it is too late… – Analytical techniques to analyze craters Optical/CLSM SEM/EDX FTIR-Microscopy • Scanning Electron Microscope (SEM) with • IR Microscope equipped with Elemental Analysis (EDX) a Germanium ATR crystal • Optical microscope used to • SEM used to obtain higher • Crystal can be positi
Slide 36: If it is too late… – Analytical techniques to analyze craters
If it is too late… – Analytical techniques to analyze craters Optical/CLSM SEM/EDX FTIR-Microscopy Especially used when Especially used when All kind of solid samples analyzing samples of analyzing samples of inorganic nature organic nature Carbon Oxygen Titanium Silicon Aluminium Sulfur Magnesium I
Slide 37: Before it is too late – It is better to analyze raw materials
Before it is too late – It is better to analyze raw materials / additives prior to usage 102 90 %T 80 70 60 50 43 100.1 99.8 %T 99.6 99.4 99.2 99.0 98.9 105 %T 90 80 70 60 55 101 90 %T 80 70 60 55 102 80 %T 60 40 20 8 102 80 %T 60 40 20 8 4000 3500 MS 2002;(c) MS 2007 3000 2500 2000 1750 1500 1250 1
Slide 38: Contamination Prevention: Summary
Contamination Prevention P.04 Summary 38 Contamination Prevention
Slide 39: Summary / Actions
Summary / Actions ▪ Housekeeping / 5S CONTROL ▪ Control supply chain and bulk transport ▪ Ensure contamination-free packaging ▪ Prevent cross-contamination (silicones) ▪ Use approved materials (PPG MRL) PREVENT ▪ Pre-clean all new/repaired equipment ▪ Clean non-dedicated equipment between batches CR
Slide 40: Poll Time
POLL TIME This Photo by Unknown Author is licensed under CC BY-SA 40 Poll Time
Slide 41: Let's review the results…
Let´s review the results… 41 Poll Time
Slide 42: Let's review the results…
Let´s review the results… 42 Poll Time
Slide 43: Management of Change – Change Notifications
Management of Change Change Notifications Adila Cizmic – SD Manager EMEA Cathleen Li – SD Manager APAC Ruth Zorrilla – SD Manager LATAM Kyle Walters – SD Manager USCA „Change is the only constant.“ Heraclitus 43 Management of Change
Slide 44: Management of Change = Risk Mitigation
Management of Change = Risk Mitigation • Process • Equipment • Materials • Suppliers • Packages • Organizational • Personnel Operational Excellence and Productivity 44 Management of Change
Slide 45: 2.5 Management of Change Requirements
SQR-01 IS GSQM 2.5 Management of Change Requirements Changes that affect: Organizational Changes • Characteristics • Outsourcing • Performance • Quality system updates • Regulatory compliance • ERP changes Global Supplier Quality Manual – PPG IS Supply Changes Technical Changes • Sub-suppliers • Com
Slide 46: 2.5 Management of Change Requirements
SQR-01 IS GSQM 2.5 Management of Change Requirements Major and minor CHANGES PIGMENTS Advance Notification to PPG in minimum 2 years in writing advance notification OTHER MATERIALS UV ABSORBERS 6 months before and HALS implementation one year prior the Global Supplier Quality Manual – PPG IS change
Slide 47: 2.5 Management of Change Requirements
SQR-01 IS GSQM 2.5 Management of Change Requirements • Use the Supplier Change Notification form PPG Change Notification Form • Contact : PPG Procurement contact (Sourcing Manager) Sites and Contacts 47 Management of Change
Slide 48: Suppliers MOC Requirements and Standards Alignment
Suppliers MOC Requirements and Standards Alignment ISO 9001 MOC 6.1 Address risks and Alignment fully embedded opportunities across key 6.3 Planning of changes ISO 9001 8.1 Operational planning and control 8.5.6 Control of changes requirements Proudly ISO 9001 Certified Suppliers must comply with MO
Slide 49: Global examples of failed MOCs
Global examples of failed MOCs 2007 Mattel 2008 - 2019 Takata 2014 GM Lead Paint- Recall Airbag Recall Ignition Switch recall Severe financial and IMPACT Severe financial impact Severe financial impact reputational impact Change in critical material MOC Sub-Supplier Changes Inadaquate risk evaluatio
Slide 50: Key Takeaways
KEY TAKEAWAYS Control Changes • RISK • DISRUPTIONS Communicate • QUALITY IMPACT Changes • COST OF NON- PPG Approval CONFORMANCE prior implementation An effective Management of Change Process is more than a procedure — it's a protection for you, for us, and for our valued PPG customers! 50 Management
Slide 51: Thank you
Thank you Adila Cizmic – SD Manager EMEA Cathleen Li – SD Manager APAC Ruth Zorrilla – SD Manager LATAM Kyle Walters – SD Manager USCA 51 Management of Change
Slide 52: Poll Time
POLL TIME This Photo by Unknown Author is licensed under CC BY-SA 52 Poll Time
Slide 53: Let's review the results…
Let´s review the results… 53 Poll Time
Slide 54: MOC & PPWR Impact for PPG & Suppliers
MOC & PPWR Impact for PPG & Suppliers June 15 – 18, 2026 54 MOC & PPWR Impact
Slide 55: Meet the presenter Dirk Thelen
Meet the presenter Dirk Thelen Regional Director EU Green Deal 55 MOC & PPWR Impact
Slide 56: Packaging – what is at stake for PPG?
Packaging – what is at stake for PPG ? All – packaging (consumer and industrial) 2025 • Sales Packaging (‘’paint in a can’’) 2040 Higher mandatory PPWR Publication • Grouped Packaging (‘’carboard box containing pails’’) minimum recycled (Packaging and Packaging • Transport Packaging incl. e-commerce
Slide 57: Our PPWR expectations towards suppliers
Our PPWR expectations towards suppliers Collaboration... Collaboration ... Collaboration TODAY TRANSITION FUTURE PPG requires all Packaging full and proactive Collaboration from all suppliers: all Packaging compliant with compliant with OTIF ISS FEEDBACK • PPWD • PPWR DATA Challenge MOC • Plastic Ta
Slide 58: Poll Time
POLL TIME This Photo by Unknown Author is licensed under CC BY-SA 58 Poll Time
Slide 59: Let's review the results…
Let´s review the results… 59 Poll Time
Slide 60: Lessons Learned sharing with Suppliers
Lessons Learned sharing with Suppliers Lynn Stanziale – Supplier Quality Engineer USCA Peralta Paulina – Supplier Quality Engineer LATAM Elena Mantel – Supplier Quality Engineer EMEA Maciej Pilarczyk – Supplier Quality Engineer EMEA 60 Lessons Learned
Slide 61: Lessons Learned- Failed MOC
Lessons Learned- Failed MOC KEY MESSAGE All Changes must be communicated & approved by PPG MOC process to prevent: • Quality issues • Supply disruptions • Lasting business impact Material PPG Team is Supplier Supplier decided to changed continued to still qualifying production line be out of spec mo
Slide 62: Lesson Learned
LESSON LEARNED SQR04 equipment pre-cleaning guidelines SQR06 low surface tension materials What happened? SQR08 MR List Guidelines -Compatibility Matrix /Prior Cont Cross-contamination in bulk materials caused by lack of consistent contamination - Risk Assessment Compatibility Matrix /Prior Content
Slide 63: Lesson Learned
Lesson Learned 63 PPG Global Supplier Quality Manual
Slide 64: Poll Time
POLL TIME This Photo by Unknown Author is licensed under CC BY-SA 64 Poll Time
Slide 65: Let's review the results…
Let´s review the results… 65 Poll Time
Slide 66: Let's review the results…
Let´s review the results… 66 Poll Time
Slide 67: Glossary of abbreviations and links
Glossary of abbreviations and links 67 Q&A
Slide 68: Glossary of abbreviations and acronyms
Glossary of abbreviations and acronyms Acronym Meaning Acronym Meaning ATR Attenuated Total Reflectance PDMS Poly(dimethyl)siloxane CAIR Corrective Action Incident Reporting PFPE Perfluoropolyethers PPWD Packaging and Packaging Waste Directive CLSM Confocal Laser Scanning Microscope PPWR Packaging a
Slide 69: Links
Links Supplier Change SQR02 bulk transport SQR05 Guidelines for PPG GSQM Notification Form requirements Reusable Steel Totes SQR03 Supplier Recycled, reconditioned SQR06 Low Surface PPG Site Contacts nonconformances and rebottled pkg policy tension materials response Contamination SQR04 equipment SQ
Slide 70: Q&A
Q&A 70 Q&A
Slide 71: Questions and Answers
Questions and Answers Is IATF 16949 Is ISO 9001 a What happens if What is the best Can you describe mandatory for PPG requirement for all an existing approach to align your supplier suppliers, suppliers, or only supplier loses its our defect list with audit process? particularly raw for those supply
Slide 72: Questions and Answers!
Questions and Answers! With the updates to the Are silicone- and Do you send any Does PPG still PPG MRL submission crater-related issues notifications if there Does PPG have provide a global process last year, can specific to are changes to the sustainability MRL? you explain the new Automotive OEM
Slide 73: Do you have any further questions?
Do you have any further questions? luisa.gutierrez@ppg.com cizmic@ppg.com cali@ppg.com zorrilla@ppg.com kwalters@ppg.com cjia@ppg.com emantel@ppg.com pperalta@ppg.com lstanziale@ppg.com pilarczyk@ppg.com 73 PPG Global Supplier Quality Manual
Slide 74: Thank you for your attention.
Thank you for your attention.