Jacobs Solutions Inc. · NYSE:J
Jacobs Solutions — Water & Wastewater CIO Forum (April 2020)
22 slides from Jacobs Solutions's conference presentation, Apr 7, 2020
Slide 1: Water & Wastewater CIO Forum: Utility Business & Operations Continuity
Water & Wastewater CIO Forum Utility Business & Operations Continuity Webinar April 7, 2020 • Raja Kadiyala • Chris Dermody • Megan Ellis • Adi Karisik • John Rickermann
Slide 2: Utility Business & Operations Continuity: Content
Utility Business & Operations Continuity ▪ Content: − Introductions – Raja Kadiyala − General Guidance – Chris Dermody − Business Continuity in the Water Sector – Megan Ellis − Cyber Security in Light of COVID-19 – Adi Karisik − Lessons Learned – John Rickermann − Q & A – Raja Kadiyala 2
Slide 3: Utility Business & Operations Continuity: Presenters
Utility Business & Operations Continuity ▪ Presenters: Raja Kadiyala, Chris Dermody, Megan Ellis, Adi Karisik, John H. Rickermann, Vice President, Senior Digital Solutions Senior Emergency Global Technology Vice President, OMFS Senior Technology Consultant Preparedness Leader for Operational Technic
Slide 4: General Guidance / Safety Moment
General Guidance / Safety Moment What does the COVID-19 Pandemic mean for Utilities? ❖ Remote Working for many ❖ Increasing Reliance on Digital Platforms & Channels 4
Slide 5: Care for Your People
Care for Your People Establish Clear • Balancing Kids and other Family needs • Flex Hours - Using more of the 24 hour for getting job/work done • Ensure team members connect on work Expectations • Remote Solo Focus on • Be intentional about setting individual & team objectives Performance • Encourag
Slide 6: Remote Working for Many – What's Needed?
Remote Working for Many – What’s Needed? Data Sharing IM & across the Email Organization Access to Meetings / Enterprise Video Apps Conferencing 6
Slide 7: Review & Advance Your Security Posture
Review & Advance Your Security Posture Endpoint Security Management Identity & Access Management 7
Slide 8: Pick Complementary Collaboration Platforms
Pick Complementary Collaboration Platforms 8
Slide 9: Practical Guidance & Tips
Practical Guidance & Tips ▪ Access to internal Applications & data ▪ Encourage smart usage practices ▪ Increased Monitoring ▪ Addressing poor ISP services at Employee’s homes 9
Slide 10: Business Continuity: Understanding Your Business
Business Continuity: Understanding Your Business ▪ What functions are critical? ▪ What are the ingredients of those functions? (people, IT/OT/SCADA, equipment, facility) ▪ What is the impact of them being disrupted (internally & externally)? ▪ How long could you cope without them? ▪ Exercise and tes
Slide 11: Business Continuity Planning and Integration
Business Continuity Planning and Integration ▪ Emergency Response Plan – what to do when hits the fan ▪ IT Disaster Recovery Plan – what to do to get it back to normal ▪ Crisis Management Plan – what to tell people ▪ Business Continuity Plan – what to do to continue operations ▪ Response Plans (part
Slide 12: RRA leading into BIA
RRA leading into BIA Risk and Resilience Assessment Business Impact Analysis 12
Slide 13: The Business Continuity Process
The Business Continuity Process 1. Identify Risk and ▪ Conduct a Business Impact Analysis (BIA) to Mission identify time-sensitive or mission essential Essential Functions business functions and processes and the resources that support them. ▪ Identify, document, and implement to recover 2. Analyze:
Slide 14: Water Resiliency Observations (through AWIA)
Water Resiliency Observations (through AWIA) ▪ Lack of OT policies, plans and procedures ▪ Lack of employee cybersecurity training ▪ Lack of coordination between OT and IT ▪ Reliance on “manual controls” during critical events (with COVID-19 might not be achievable) ▪ Lack of segregation of IT and O
Slide 15: Miami Superbowl - Support Lessons Learned
Miami Superbowl - Support Lessons Learned North Miami Beach WTP needed external expertise to: − Protect human and technology / ICS assets − Ensure stabile operations during critical event − Challenges − Process − Key Actions − Technologies Used 15
Slide 16: Technology Applications for O&M
Operations Management and Facilities Services Technology Applications for O&M
Slide 17: About Operations Management and Facility Services
About Operations Management and Facility Services 4,500* staff Serving 12+ million people each day Startup and operations of 10 new cities since 2005 1.1 billion gallons/day treatment capacity 300+ facilities and project sites Supporting 142 clients 15 Facilities Management clients *includes O&M sta
Slide 18: Continuity of Operations Plans
Continuity of Operations Plans 18 ©Jacobs 2020
Slide 19: Roles and Responsibilities
19 Roles and Responsibilities — Preparedness 0 Participate in Emergency Response Plan (ERP) review and updates O Review and revise IT Disaster Recovery Plan (DRP) Response Report to the Incident Commander (IC) Prepare and test satellite phone (SATPHONES). All #s need to be preassigned Work with CR a
Slide 20: Jacobs OMFS locations across North American and Beyond
Jacobs OMFS locations across North American and Beyond 20
Slide 21: Hands-Free Remote Mentoring Support
Hands-Free Remote Mentoring Support 21
Slide 22: Q&A
Q&A 22
Jacobs Solutions — Water & Wastewater CIO Forum (April 2020) on 6ix