Centrica Plc · LSE:CNA
Centrica — Shareholder Meeting (April 2015)
13 slides from Centrica's shareholder meeting presentation, Apr 27, 2015
Slide 1: Annual General Meeting
Annual General Meeting 27 April 2015
Slide 2: Rick Haythornthwaite, Chairman
RICK HAYTHORNTHWAITE Chairman
Slide 3: Iain Conn, Chief Executive
IAIN CONN Chief Executive
Slide 4: Safety and Compliance
SAFETY AND COMPLIANCE • Good progress • Total recordable injury rate fell by 34% • FCA review of British Gas Services • Continued engagement with regulators 6
Slide 5: 2014 Weather
2014 WEATHER 2014 average UK temperature (degrees Celsius) 25 5 20 4 15 4 10 5 Oo Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Average Q1 US North East (degrees Celsius) 2013 temperature ‘SNT -29 centrica
Slide 6: Commodity Prices
COMMODITY PRICES Average month ahead brent oil price ($/boe) Average month ahead gas prices 140 80 120 70 UK Gas (p/therm) 60 100 50 80 40 60 30 40 20 US Gas (p/therm) 20 10 0 0 Jan 13 Jul 13 Jan 14 Jul 14 Jan 15 Jul 15 Jan 13 Jul 13 Jan 14 Jul 14 Jan 15 Jul 15 8 Prices as at 18 February 2015
Slide 7: Operating Profit
OPERATING PROFIT Year ended 31 December (£m) 2014 2013 ∆% British Gas 823 1,030 (20%) Direct Energy 150 276 (46%) Bord Gáis Energy 7 - nm Centrica Energy 737 1,326 (44%) Centrica Storage 29 63 (54%) Adjusted operating profit 1,746 2,695 (35%) Share of JV / associates’ interest and taxation (100) (11
Slide 8: Interim Management Statement
INTERIM MANAGEMENT STATEMENT • Trading in line with guidance • Improved profits in the customer facing businesses • Continuing impact of lower commodity prices on Centrica Energy • 2015 earnings impacted relative to 2014 11
Slide 9: Strategic Review
STRATEGIC REVIEW • Outlook and sources of growth • Portfolio mix and capital intensity • Operating capability and efficiency • Group financial framework 13
Slide 10: Customer Service
CUSTOMER SERVICE • Improving customer satisfaction scores • Supporting 1.8 million vulnerable customers • Additional £50m investment into customer service • 5% reduction in UK household gas bills 14
Slide 11: Connected Homes
CONNECTED HOMES 16 S hive! centrica
Slide 12: Stakeholder Engagement
STAKEHOLDER ENGAGEMENT • Customer engagement • Positive and constructive partnership with next UK government • Engagement with Ofgem • Competition and Markets Authority – Enquiry into the functioning of UK energy market 17
Slide 13: Investing in Capability
INVESTING IN CAPABILITY • Training – 15,000 engineers & technicians – Over 1,200 apprentices • Customer service • Acquisitions – Astrum Solar – AlertMe • Securing the right talent 18