America Movil Sab De Cv Class B · BMV:AMX/B
America Movil Sab De Cv Class B — Investor Day (May 2024)
20 slides from America Movil Sab De Cv Class B's investor day presentation, May 7, 2024
Slide 1: Claro Colombia – May 7, 2024
TP, _ & america. =) moni Claro Colombia May 7** 2024
Slide 2: Market overview
Market overview Colombia Claro AI 2, 0 a @® a vebiasey 7.Quso 2g 11.Buso moti are Source: FMI ,Bancolombia, CEPAL, Banco Mundial, Fedesarrollo, Bloomberg-Reuters, Mintic Reports
Slide 3: Claro remains the market leader despite increased competitive pressures
AMERICA MOVIL - Investor Day 2024 e@ In spite of increased competitive pressures, Claro remains the market leader EBITDA Margin Revenue Share 31.8% ‘ | 24.0% a m= Claro = Movistar s Tigo = WOM "25.7% m=Claro mMovistar =Tigo =WOM Source: 2023 International Reports AMX + MLL+ TEF + Local Reports WOM
Slide 4: We have seen an inflection point in revenue growth
AMER We have seen an inflection point in reve Service Revenue Growth %, annual change in local currency 2022 2023
Slide 5: Execution priorities
Execution priorities i Customer Recommendation Growth Network Coverage Digital Experience Better Value Offers 5G Evolution 1 : Digital solutions
Slide 6: Mobile market: #1 network coverage and speed
r LI MOBILE MARKET AMERICA MOVIL - Investor Day 2024 6 6¢ #1 Network coverage o- #1Network speed o- Competitive commercial offer o- Best handset portfolio
Slide 7: Data usage has doubled over the last two years
_|MOBILE MARKET a Data usage has doubled over the last two yeat Data Usage GBoU Mobile Network Coverage (LTE) Claro +98% cities 8. 3-3 | Others cities 2.17, 0.4 2019 2021 —Postpaid Suse Source: Report 402023 CRC Colombia - Postdata
Slide 8: 5G rollout and download speed by carrier
i MOBILE MARKET AMERICA MOVIL - Investor Day 2024 8 5G Rollout Download Speed by Carrier Claro Coverage in main cities: 40% of pops ® +90% of 5G Sites are from oY Enabling new solutions © OPENSIGNAL
Slide 9: Fixed market
AMERICA MOVIL - Investor Day 2024 e
Slide 10: Over 40% of our clients benefit from speeds >300Mbps
cn) FIXED MARKET AMERICA MOVIL: Investor Day2024 @@ Over 40% of our clients benefit from speeds >300Mbps Evolution of Broadband Speeds Homes Passed with Fiber T +50% > 300Mbps 10% 9% 2021 2022 2023 BoD 2023 2024 | =<=10Mbps ™>10to50Mbps =>50 to 100Mbps ™>100Mbps m@ % of Fiber Source: Local Reports S
Slide 11: We are transforming our stores into experience centers
ce) FIXED MARKET AMERICA MOVIL - Investor Day 2024 ci) We are transforming our stores into experience centers
Slide 12: Customer service
2023 Customer service 111 centers Points of sale +1,000 Door-to-door +2,700 sales force Source: Local Reports
Slide 13: We have been improving online customer care
AMERICA MOVIL - Investor Day 2024 We have been improving online customer care Digital vs. In-Person Interactions App Mi Claro WhatsApp 3.3 M Unique Users 1.8 M Unique Users/month 12 M Visits/month 3 M Chats/month 2022 2023 2024 mSelf-assisted mMixed min person NPS: 59% NPS: 31% Source: Local Reports
Slide 14: Recently launched SuperApp to further monetize customer engagement
AMERICA MOVIL: Investor Day 2024 @q Recently launched SuperApp to further monetize customer engagement COMMERCIAL ALLIANCES ENTERTAINMENT HUB 5~ Single point of access for digital transactions 1 o* Connects SuperApp through mini-programs ly. V7 Monetizing own and third- Barty services in one marketp
Slide 15: Claro is positioned as a top-quality brand
AMERICA MOVIL: Investor Day 2024 15° Claro is positioned as a top- quality brand 3 48% Top of mind o AGQG% Preference | Ty. 5) 66% Widest coverage Network Os 41 % Innovative brand’ Source: Mar 2024, Internal.marketing surveys
Slide 16: Capitalizing B2B growth opportunities with digital solutions
Capitalizing B2B growth opportunities wit Digital Solutions B2B Digital Solutions Revenue Million USD 87 2.3x 37 2020 2021 2022 2023 Source: Local Reports, Reference TRM - Bancolombia - FMI- Banco Mundial
Slide 17: Claro has two datacenters in Colombia
AMERICA MOVIL: Investor Day 2024 @7 Claro has two datacenters in Colombia with the latest technology and certifications International Computer , Room Experts Association TRIARA — BOGOTA 9 Years Certified TRIARA MEDELLIN
Slide 18: Efficiency initiatives: energy, purchasing, customer service
Network Purchasing Customer Energy Inventories service = ce} 50% - 15% -14% Expenses Turnover Inbound calls Power consumption, Inventory days reduction Digital self service. Free Cooling IBP process Call centers temperature control. Demand planning automation Source: Local Reports
Slide 19: Closing remarks
Closing remarks Best technology & coverage O- To lead Market Share and Revenue growth '7 Best in class infrastructure To Expand B2B digital services iN SuperAPP and digital ecosystem To Deliver the best Experience Automation & Transformation To Improve profitability Oo
Slide 20: Claro Colombia
TP, _ & america. =) moni Claro Colombia May 7** 2024