Aussie Broadband Ltd. · ASX:ABB
Aussie Broadband — Investor Day (April 2025)
77 slides from Aussie Broadband's investor day presentation, Apr 10, 2025
Slide 1: Aussie Broadband Investor Day and Trading Update
ASX Announcement 10 April 2025 Aussie Broadband Investor Day and Trading Update Aussie Broadband Limited (ASX: ABB) is pleased to be holding its Investor Day today where the Company will outline its strategic priorities. Look-to-28 Strategic Ambitions During the day, Aussie Broadband will outline it
Slide 2: Trading update
Trading update Aussie Broadband is also providing a trading update today. Aussie Broadband is pleased to report its best organic quarterly net growth in connections in the last three years. Q3 added 24,279 net connections overall as a group. This is 29% higher than the prior corresponding quarter, a
Slide 3: Guidance reaffirmed
Guidance reaffirmed Aussie Broadband reaffirms its upgraded guidance provided at 1H FY25 results. Underlying EBITDA for FY25 is expected to be in the range of $133m to $138m. This reaffirmation reflects the company’s continued strong operational performance and momentum, supported by the strong quar
Slide 4: Investor Day 2025
4 Aussie = Broadband THE ACTUAL AUSSIE WAY =— INVESTOR DAY 2025
Slide 5: Important notice & disclaimer
important notice & disclaimer The information in this presentation is intended to be general background information on Aussie Investors should also be aware that certain financial data included in this presentation including Broadband Limited (ACN 132 090 192) (Company) and its activities and operat
Slide 6: Acknowledgement of Country
Aussie Broadband acknowledges Aboriginal and Torres Strait Islanders as the First Australians, and for their role as the original communicators, connectors, and carers of the land and waters across Australia. We pay our respects to Elders past and present. We commit to working respectfully to honour
Slide 7: Agenda and speakers
aussie brOadband investor dAy 2025 agenda our speakers Look to 28 Brian Maher, Chief Executive Officer Residential strategy Jonathan Prosser, Group Executive Business, Enterprise & Government Aaron O’Keeffe, Group Executive Customer interview Anthony Sok, GM IT, Sushi Sushi Wholesale strategy Michae
Slide 8: Housekeeping
housekEeping 5
Slide 9: Video – helping communities connect
video – helping cOmmunities connect 6
Slide 10: Brian Maher
brian maher CHIEF EXECUTIVE OFFICER 7
Slide 11: Meet the board
meet tHe board Adrian Fitzpatrick Sue Klose Patrick Greene Graeme Barclay Phillip Britt Michael Omeros Independent Chair & Independent Non- Independent Non- Independent Non- Non-Executive Director Executive Director & Non-Executive Director Executive Director & Executive Director Executive Director
Slide 12: Aussie executive leadership team
aussie exEcutive leadership team from 1 july 2025 BRIAN MAHER ANDY GILES KNOPP JANE BETTS CHERYL CAI Chief Executive Officer Chief Financial Officer Chief People and Company Secretary and Reputation Officer General Counsel BRAD PARKER JONATHAN PROSSER AARON O’KEEFFE MICHAEL OMEROS Chief Technology O
Slide 13: Q3 trading update
q3 tradIng update • Strong quarter of growth • Over 24,000 net connections Quarterly Net Growth • Best organic growth quarter over the last 3 800,000 35,000 years Acquired Uniti NBN base 700,000 30,000 • 29% higher than corresponding quarter 600,000 25,000 and 12% higher excluding Buddy 500,000 20,0
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Slide 15: Our evolution
our evOlution Leading diversified telecommunications provider Over – 20 years built a market- Over – 15 years built a market- Over - 20 years built a leading Leading diversified leading telco business leading business and enterprise communications software company telecommunications group focused te
Slide 16: Aussie Broadband group today
aussie broadband grOup today 8.1% 1,914 km 792 Connected buildings 211 k Market share of Mobile services on-net NBN services¹ Aussie Fibre Network >4,600 across the Group Able to connect 768 k7,951 Australia’s most trusted telco + SYM Broadband connections across the 7.7 m 6.5 bn 33rd overall most t
Slide 17: Aussie Broadband's group growth story
aussie broadband’s grOup growth stoRy We have delivered sustainable earnings, consistent year on year growth and exceeded EBITDA guidance every year since listing. Revenue Share of Revenue 1500 51% CAGR 27% $ Millions 1000 56% 500 999.7 17% 788.0 546.9 350.3 190.5 0 FY20 FY21 FY22 FY23 FY24 Resident
Slide 18: Market context
markEt context There are significant growth opportunities for Aussie to take market share: NBN Market Share (ex Satellite) 100.0% • Rise of the Challengers ongoing – ABB represents 39% of the 4.6% 1.5% 4.6% 5.3% 3.5% 6.5% 9.0% 2.5% 4.7% 11.3% cohort 90.0% 8.7% 3.5% 5.7% 12.2% 8.0% 7.2% 7.1% 6.5% 7.3
Slide 19: The perspectives
the perSpectives How we are going to Look to 28: 01 02 03 Financial perspective Customer perspective Internal perspective The financial perspective sets our ambition for the Our customer perspective is there to ensure our The internal perspective creates the conditions we financial outcomes we will
Slide 20: Our new ambition
our new amBition We are changing the game and, in doing so, will be The Telco People Love, for all stakeholders, our people, our partners, our investors, and our customers 17
Slide 21: Aussie Broadband group
aussie broadbaNd group Our ambition We are changing the game and in doing so will be the telco people love for all our customers, people, partners, stakeholders and our investors. Our Group revenue Residential NBN market EPS growth EBITDA margin strategic >$1,600m contribution share2 >11% >20% >12.5
Slide 22: Residential strategy
residential strategy JONATHAN PROSSER GROUP EXECUTIVE RESIDENTIAL 19
Slide 23: Focused growth - broadband
focused grOwth - broadband The core residential broadband market is large at $9bn in revenue and has a positive growth outlook of circa 1 - 3% p.a. Aussie has momentum and continues to build share. NBN Market Share (ex Satellite) Broadband Market Revenue Growth 100.0% 4.6% 4.6% 5.3% 3.5% 6.5% 9.0% 1
Slide 24: Focused growth – mobile
focused grOwth – mobile The mobile market in Australia is large and has a positive growth outlook of c.$11bn with c.1% p.a. growth. In addition, there has been gradual growth in the relative share of the MVNO1 cohort, moving from 9% to 11%. Australian retail mobile market structure 29.1 30.1 30 28.0
Slide 25: Focused growth – mobile
focused grOwth – mobile When we look ahead to the outlook for 2028, we already see the MVNO market outgrowing the broader mobile market, with MVNO growth at 8 percent per annum compared to 1 to 2 percent. Mobile Market SIO’s 31.5m 32.0m 32.4m 30.7m 31.1m 29.1m 30.1m 27.7m 27.1m 28.0m ABB Mobile Grow
Slide 26: Clarity on where to play
clarity on whEre to play We have a clear vision on where Aussie plays as a premium brand focused on award winning customer service and product excellence, and where Buddy serves value-seeking households who are digitally savvy, and don’t need the premium service. COHORT ONE COHORT TWO COHORT THREE C
Slide 27: Buddy the value conscious choice
buddy the valUe conscious choice 86% satisfied MyAussie Google Play Rating Increased from 2.7 stars Customer satisfaction with Buddy Bot Double the App 6+ 8 123 Deployments! 63 20 NEW IMPROVED Features User Interfaces 2022 2023 2024 83.4% 2,490 Buddy customers LiveChats Initiated through have logged
Slide 28: Shape of share & speed – broadband
shape of sHare & speed – broadband Our shape-of-share strategy influences our product features, our price positioning and marketing placement • ABB portfolio skewed to high speed with 55% of connections on speeds of 100Mbps or higher • YTD sales skew even further with 70% of sales on speeds of 100Mb
Slide 29: Shape of share & speed – broadband
shape of sHare & speed – broadband Shape-of-share and our associated brand recognition places ABB strongly in the ‘new high speed world’ being introduced by the NBN in September this year. explore First to market Results of PRO-active brand building 25 Mbps tier PRO product launched August 2024 – re
Slide 30: Focus on productivity
focus on prodUctivity A greater shift to Fibre brings productivity gain opportunities beyond the strong 50% reduction in calls from 2022 to date. ABB residential customer call volumes ABB residential service consultant ratio (July 22 – Feb 2025) (July 22 – March 2025) Monthly calls per 1,000 SIOs Cu
Slide 31: Digital customer experience
digital custOmer experience We know that ‘effort’ and ‘time’ are highly valued by our customers, so we will continue to evolve our digital tools and the digital experience so that digital is an equal partner with the in-person customer experience. RATING & LIVE CHAT FEEDBACK ACCOUNT APPOINTMENT NOTI
Slide 32: Continued strength in marketing
continued strength in marketing The launch of the ‘Actual Aussie Way’ was designed to appeal to more Australians and have a marked point of difference to our other top-tier competitors, while still illustrating the premium branding and experience that Aussie offers. ABB Resi Brand metrics ABB Resi B
Slide 33: Delivering our residential ambitions
delivering our resideNtial ambitions BRAND It is these components: PRO brand positioning, innovation, INNOVATION D U CTI V I T Y productivity and commitment to CX GROWTH that create the flywheel that will drive our achievement of our Residential DEL E targets as we Look to 28. AG IG HT G EN CX 30
Slide 34: Video – Akubra, an Aussie icon
video – akubra, an Aussie icon 31
Slide 35: Business & E&G
business & e&g AARON O’KEEFFE GROUP EXECUTIVE BUSINESS, ENTERPRISE & GOVERNMENT 32
Slide 36: Small business opportunity
small business Opportunity The Market • 2.6 million actively trading businesses in Australia • 98% are small businesses with less than 20 employees • NBN classifies 1.43 million as business addresses The Opportunity To grow this segment by making it easy for our customers to get what they need by pr
Slide 37: Enterprise and government opportunity
enterprise and goverNment opportunity The Market • 68,214 Businesses with 20-199 Employees • 5,189 Businesses with 200+ Employees • 537 Local Councils • Up to 250 state government agencies in each state The Opportunity: To grow this segment by making it easy for our customers to deal with us, by: •
Slide 38: Business, enterprise & government strategy
business, enterprise & govErnment strategy Our goal is to be the preferred destination for business customers in Australia, and a thought leader in the E&G market. • Target Market • Small Business • Enterprise & Government Target Industry • All • Large Retailers • Banking • Consultancy • Medical Ver
Slide 39: Business, enterprise & government connections growth
business, eNterprise & governmEnt connections growth We continue to gain momentum, signing significant brands, with a healthy pipeline for future deals. Business, Enterprise & Government Connections Compound Growth 80,000 rate 10% per half 70,000 60,000 50,000 40,000 30,000 20,000 10,000 - 1H FY23 2
Slide 40: Business average revenue per customer growth
busiNess average revEnue per customer growth We continue to focus on growing our ARPC. In the new structure we will make more products available to our business customers. Our unwavering commitment to providing solutions to customer problems and delivering our award-winning customer service remains
Slide 41: Why our customers love us
why our cUstomers love us Our philosophy: keep it simple and always focus on the needs of the customer. Highly automated Highly skilled provisioning that helps 100% Australian the customer get up based support and running quickly staff Simple products that Competitive pricing meet the customers’ nee
Slide 42: The power of combining business & E&G
the power of combining buSiness & e&g The benefits of combining the business and enterprise and government sectors into one segment, are multiple: • Increased efficiencies across customer delivery, customer operations and customer management teams • Simplified product sets with cross over (build pro
Slide 43: Aussie Fibre by the numbers
aussie fibRe by the numbers core network 193km 1,200km of installed fibre in FY25 access network 952 714km number of Aussie Fibre services 30 connected data centres 792 on-net buildings 2,434 86 connected POI near-net buildings • On-net means that we have 1 or more customers connected in a building
Slide 44: Aussie Fibre Growth
aussie fibre Growth Our focus - winning more connections in our on net buildings and multiple tenancy near net building opportunities. Aussie Fibre connections YoY growth Aussie Fibre build opportunity 1,000 3,000 900 800 2,500 700 2,000 600 500 1,500 400 300 1,000 200 100 500 - - On-Net Buildings A
Slide 45: Aussie Fibre on-net/near-net case study
aussie fibRe on-net/near-net case study Near-net example: Castle Hill, New South Wales On-net example: Brisbane CBD • Strategic investment made to connect two customers (blue) • Initial investment high with nominal return • The near-net capability has enabled a further two building to • Subsequent c
Slide 46: Aussie Fibre strategy
aussie fibRe strategy Our Goal - to double tenancy penetration, between 2 and 3 connections per building. We will deliver this through 5 key strategies: Focus on growing Drive on-net/ Utilise Business, within our on-net near-net growth Enterprise & and near-net through specific Government and footpr
Slide 47: Customer interview
customer interview ANTHONY SOK GENERAL MANAGER, IT SUSHI SUSHI 44
Slide 48: Wholesale strategy
wholesale strategy MICHAEL OMEROS GROUP EXECUTIVE WHOLESALE 45
Slide 49: Enabling our partners to succeed
enabling our partnErs to succeed Our goal is to provide value through the strength of our brands and position in the Wholesale market. Our Asset / Capability Value to our partners Brand • Strength of Aussie Broadband and Symbio brands, and position in the wholesale segment • The infrastructure under
Slide 50: Tailwinds fuelling our sustained growth
tailwinds fuelling our sUstained growth Voice, data, and mobile are growing through increased demand and innovation. Voice Data Mobile MVNOs likely to take share Cloud Communication has a Growing shift away from Big matching global trends, in a long growth runway Telcos to challengers growing market
Slide 51: Our growth segments
our growth segmEnts A customer falls into one of three categories: Managed service providers & small retail service providers Typical products • 6,500 telecom resellers & IT providers serving Australian business Voice Data Mobile • Medium SIO growth focused on Consumer and Business • Value low-touch
Slide 52: Our customers
our custOmers We are proud to support existing customers across these core segments, and with a large addressable market still in need of servicing, we look forward to winning even more of our share. "The Enablement platform allows us to offer industry-leading solutions, with the confidence that we'
Slide 53: Delivering our wholesale ambition
delivering our whOlesale ambition Our ambitions are bold – to dominate the Wholesale Telecommunications market by 2028. Key to this is our belief that when our customers are winning, so are we. We win when our customers are winning Secure, reliable and Our customers Market-leading trusted product an
Slide 54: How we will win - our new enablement platform
how we will win - our new enablEment platform With a proven track record, globally, of delivering at a scale beyond the total NBN market in Australia, our new enablement platform will allow us to support the largest of wholesale customers. Already set for scale Enables any large consumer brand or ap
Slide 55: Voice, data and mobile
voice, data and mObile Voice • Continue to innovate by investing in our platforms, to remain ahead of the growth curve and deliver more than just call termination. • Driven by demand from global software providers expanding in the region, remain focused on expanding our carrier voice offering in APA
Slide 56: Why our customers love us
why our cUstomers love us Our differentiator is our continued ability to create and add value for our customers. Best in class digital Creating a and customer community experience customers love Market-leading product portfolio Our customers come in a variety of shapes and sizes and want to interact
Slide 57: Customer interview
customer interview DEREK CUMMINS MANAGING DIRECTOR MEDION AUSTRALIA 54
Slide 58: Lunch
L“NCH eile
Slide 59: Investor Day 2025
4 Aussie = Broadband THE ACTUAL AUSSIE WAY =— INVESTOR DAY 2025
Slide 60: Our technology future
our technology future BRAD PARKER CHIEF TECHNOLOGY OFFICER 57
Slide 61: Our technology pillars for growth
our technology pillars for grOwth Intrinsic Strategy & Technology Technology Operational Delivery Security Architecture Transformation Innovation Excellence Excellence Embed security Align our Provide a modern, Be known by the Drive a culture of Trusted delivery in our culture and technology scalabl
Slide 62: Investing in our future
invEsting in our fuTure Technology underpins our Look to 28 strategy, and these initiatives will help us deliver on our ambitions. Complete our existing Connect Symbio into the technology transformation Aussie Broadband Group programs, e.g., Cloud Invest in re-platforming core Continue investment in
Slide 63: Doing the cool stuff
doing the cool stUff Our internal Software Engineering teams continue to focus on the development and enhancement of our technology stack, including our proprietary systems and customer applications. First launched in May 2020, Carbon is driving customer and user experience growth, making it easier
Slide 64: Internal cloud platform
internal clOud platform Best-in-class technology capabilities, underpinning our re-platforming initiatives. Investment To Date 01 Future Investment 02 Benefits - Cost 03 Best in class technology capability Underpins our re-platforming Initial deployment sees annual with investment $10m in FY25. init
Slide 65: Being good to people
being gOod to people JANE BETTS CHIEF PEOPLE AND REPUTATION OFFICER 62
Slide 66: Our values
our vAlues We aren’t happy to just be We love taking on big challenges and Life is too short to be not having ordinary. Each and every one bring progressive thinking to the table. your sort of fun at work. We don’t of us will always go the extra If someone tells us it can’t be done, take ourselves t
Slide 67: Aussie's employee engagement score
aussie’s employee eNgagement scOre 8.0 +0.3 above True Benchmark® (7.7) • Aussie Broadband employees’ engagement levels are above benchmark and are 0.1 off being in the top 25% of all employers using the Workday Peakon Tool. • Engagement levels have remained reasonably stable given some of the chang
Slide 68: Symbio's employee engagement score
symbio’s employee eNgagement score (different platform) 79% • +11 increase compared to Symbio’s June 2024 Engagement Survey result • +9 above average engagement score for Telecommunications Industry (Global) January 2025. Our score is in the top 25% • Results reflective of the full workforce • Achie
Slide 69: People & reputation strategy
people & repUtation strategy People & Future Sustainable Culture and Diversity, Equity Talent Practice & Reputation Capability Values & Inclusion Trust Ensuring our Ensuring our Engaged people A team that Developing and Building and people have the business has the delivering reflects and delivering
Slide 70: ESG framework
esg framewOrk To deliver returns to shareholders while having an overall positive impact on society and the environment. Purpose We do this by making considered decisions, and implementing practical and innovative concepts, processes and actions to benefit our stakeholders, our people, our partners,
Slide 71: Video – Zolo e-waste partnership
video – zolo e-waste paRtnership 68
Slide 72: Capital management
capital management ANDY GILES KNOPP CHIEF FINANCIAL OFFICER 69
Slide 73: Capital management approach
capital maNagement approach Objectives Principles 1. Committed to balance sheet settings consistent with net leverage Maximise ratio of 1.75x – 2.50x shareholder value 2. Ongoing business as usual Capex Maintain i. IRR >15% and payback between 3 & 5 years financial flexibility 3. Invest in growth -
Slide 74: Q&A panel
am Q&A PANEL eile
Slide 75: Wrap & close
wrap & close 72
Slide 76: Our strategic ambitions
our stratEgic ambitions Group revenue Residential EBITDA margin NBN market EPS growth contribution share1 >$1.6b <60% >12.5% >11% >20% +c35% c1m connections CAGR Notes: 1. Excluding satellite 2. These strategic ambitions do not constitute guidance and carry risks and uncertainties, including from ev
Slide 77: Thank you
Ws Aussie = Broadband THE ACTUAL AUSSIE WAY THANK YOU