Pegasystems Inc. · NASDAQ:PEGA
Pegasystems — PegaWorld INSPIRE 2023
30 slides from Pegasystems's conference presentation, 2023
Slide 1: Pega Process Mining 101: Transforming and Evolving Your Processes for Continuous Optimization
Information shared during PegaWorld is not an offer or commitment by Pegasystems and does not create any legal obligation for Pegasystems, including to deliver any material, code, or functionality. The timing of the development and release of any features or functionality described about our product
Slide 2: Agenda
Agenda What you’ll learn during this breakout Who Introduction: Who am I? Why Motivation: Why do you need process mining? What Definition: What is process mining? Some history… How Technical Talk: How does process mining work? Use cases and user stories: When should we use it? When Business value? A
Slide 3: Who Am I?
Who Am I? Hello, I Am Kleber Stroeh! VP, Process Mining at Pega • Previously: – Co-founder and CEO of EverFlow – Co-founder of Icaro Tech and IVP MsC in Computer Science • Applied Machine Learning 25+ years of experience in software industry Researcher and author of papers on Process Mining Proud fa
Slide 4: Why Do You Need Process Mining?
Why Do You Need Process Mining? © 2018 Pegasystems Inc. CONFIDENTIAL
Slide 5: Your Mission
Your Mission: “Go free us from all inefficiencies and automate everything that matters!” 5
Slide 6: …"Yes, Boss!"
…“Yes, Boss!” But no visibility makes that mission impossible 6
Slide 7: Process Mining Adoption is Accelerating Quickly
Process Mining Adoption is Accelerating Quickly Enterprise companies are adopting process mining for cost reduction and automation “By 2025, 80% of organizations driven by the expectations of cost reduction and automation-derived enhanced process efficiency will embed process mining capabilities in
Slide 8: What is Process Mining?
What is Process Mining? © 2018 Pegasystems Inc. CONFIDENTIAL
Slide 9: Process Mining
Process Data Management Process Mining Mining 9
Slide 10: Expectation vs. Reality
Expectation vs. Reality 10
Slide 11: Process Mining History
Process Mining History A brief take on its history... Futura Pi: First First book on 1st International Alpha Miner: First company to Process Mining Conference on practical algorithm commercially published by Wil Process Mining - for Process Mining explore Process Pega launches Process van der Aalst
Slide 12: Process Mining + Task Mining
Process Mining + Task Mining Analysis of full process across systems Automate individual work tasks End-to-end process optimization Desktop activity analysis 12
Slide 13: Process Mining and Continuous Optimization
Process Mining and Continuous Optimization Where does Process Mining fit into the autonomous enterprise? Use AI & Mine tasks & decisions to processes self-optimize Optimize Analyze Build for change Automate Build apps, workflows & bots 13
Slide 14: How Does Process Mining Work?
How Does Process Mining Work? © 2018 Pegasystems Inc. CONFIDENTIAL
Slide 15: Digital Footprints in the Sand
Data sources for Process Mining • System logs (files, databases) – ERP – CRM Digital – RPA Footprints in – IT service management the Sand – Workforce management – IVR – Web servers – Apps – Legacy systems 15
Slide 16: Mapping Events Into Processes
Mapping Events Into Processes Three fields: That’s all you need! 16
Slide 17: Mapping Events into Processes
Mapping Events into Processes Three fields: Identification of process Point in What instance time when happened (i.e., ticket ID, something (i.e., stage, purchase happened step, action) order number, customer ID) That’s all you need 17
Slide 18: Types of Process Mining
Types of Process Mining Event log Discovery Model Event log Conformance Diagnostics checking Model Event log Enhancement New model Model 18
Slide 19: Discovery
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Slide 20: Conformance Checking
#8 Home 8 cantelPanl gy EVO 100 | ero ane ter 6) we 8 gen mote Conformance = oo = Undesired Activities a Sow Titons Checking ae . oes a * Undesired activity Canceled impacted 1220 cases, 6.00% of total ¥ © Sineay Sales: None © conroauunce een nde ae Undesired activity Failure impacted 841 cases, 4.1
Slide 21: Enhancement
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Slide 22: Demo
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Slide 23: Demo
le wears court 35 Traces (100.00) 1 Activities (10.00%) ¢ Transitions (100.00%) % Cases Total: 99.53% Felative: 100.0% Q 00m Process Mining ce E%ems- 99-41% | Fer on Case terval (05) Cases: 9953% | Between 2022-05-06 and 2022-05-02 om oo Fite on Traces (cases) Intake — Review -» Investigate > Adjusi
Slide 24: Use Cases and Business Value
Use Cases and Business Value © 2018 Pegasystems Inc. CONFIDENTIAL
Slide 25: Applications & Business Value
Applications & Business Value Process optimization Operations Customer journey Process compliance, and automation management and experience auditing, monitoring Reduce costs by identifying bottlenecks, reworks and faulty processes Improve customer and employee journeys and satisfaction Increase reve
Slide 26: What Clients Say...
What Clients Say... 3 companies, 3 different use cases Financial institution in NA Manufacturer in EMEA Large bank in LATAM – Goal: process improvement and – Goal: reduce lead time and – Goal: reduce friction and automation increase digitalization increase customer loyalty – Context: data-driven org
Slide 27: What's Great about Pega Process Mining
What’s Great about Pega Process Mining Power in the hands of the citizen process miner = shorter time-to-value Powerful Effortlessly Easy to use insights scalable Deep capability in AI, analysis, Full support for a wide range of A simple user experience allows and visualization – combined big data s
Slide 28: Where Should I Go to Learn More?
Where Should I Go to Learn More? © 2018 Pegasystems Inc. CONFIDENTIAL
Slide 29: Ready To Transform Your Processes With Pega Process Mining?
Ready To Transform Your Processes With Pega Process Mining? Request a demo today, or… • Join our Process Mining meetup at lunchtime on Tuesday in the Grand Ballroom • Visit our three booths in the Innovation Hub! 29
Slide 30: Pega: Build for Change
la PEGA Build for Change*