Cholamandalam Investment And Finance Co. Ltd. · NSE:CHOLAFIN
Cholamandalam Investment And Finance — ESG Presentation (April 2024)
28 slides from Cholamandalam Investment And Finance's sustainability presentation, April 2024
Slide 1: ESG Presentation Jan'24 – Mar'24
ESG PRESENTATION JAN’24 – MAR ‘24 1
Slide 2: Contents
Contents ESG at Chola Fair Practice Code ESG Governance Structure Code of Conduct Chola ESG Rating and Ranking Customer Cyber Information Environmental Consciousness Customer Escalation Matrix People Power Social Media Google Review Responsible Product Initiatives in FY 24 Target vs Improving Effici
Slide 3: Environmental, Social & Governance (ESG) at Chola
Environmental, Social & Governance (ESG) at Chola ESG Framework at Chola: This framework guides us to reinforce principles of ESG in all aspects of the company’s businesses and focus its efforts on responsible products, improving efficiency, people power and environmental consciousness aligned with
Slide 4: ESG Governance Structure
ESG Governance Structure Board – The final authority for all the major policy and sustainability reports related to ESG CSR Committee – This Committee comprises of Board Chairman, an independent Director and a non- executive Director to support and advise Board on the company’s policies, strategies
Slide 5: Chola ESG Rating and Ranking
Chola ESG Rating and Ranking Member of FTSE4Good Index Score of 2.8 (Score/rating (0 to 5) higher score are better LSEG Rating Sustainalytics higher score indicates lower risks Lower rank indicates lower risk 25 23 24.8 56 24.7 19 54 20 54 Percentile Rank 24.6 52 Risk Rating ESG Score 15 24.4 50 24.
Slide 6: Environmental Consciousness
E Environmental Consciousness Green Building Waste Carbon • We have constructed our new The Company follows the practice of As an environmentally responsible office building at Guindy, under the waste disposal through approved company we have taken various supervision of a green consultant vendors f
Slide 7: People Power
People Power S Employee Wellness ➢ Employee Wellness initiatives for Learning & Development engaging mind, body, spirit of employees. ➢ Launched e-Modules on as a part of ➢ Occupational Health & Safety Initiative - Governance Policy Launched digital course on Road Safety • KYC AML – Know Your Custom
Slide 8: Responsible Products
G Responsible Products • Financing of Commercial, Passenger, Two-wheelers, Tractors and Construction Equipment in both New and Vehicle Used Vehicles across 1334 branches PAN India • Retail customers especially in smaller towns and rural areas Financing • 65% of disbursements are to micro & small ent
Slide 9: Responsible Process
G Responsible Process • Enabling organised credit to First time borrowers and ‘ New-to-credit’ customers Access to • Partnerships to use advanced techniques to appraise and underwrite customers (for unsecured Personal Loans), in the monthly income range of INR 15000-20000, in underserved professions
Slide 10: Improving Efficiency
G Improving Efficiency Digitization Effective Governance Corporate Governance Privacy & Data Security Digitization Policy review at board level on periodic basis; Policies and process in place to enable highest standards in governance and Businesses and functions aligned towards Training on data sec
Slide 11: Internal Awareness Campaign
Internal Awareness Campaign
Slide 12: Customer Relationship Management
Customer Relationship Management G Charter of Customer Rights • Right to Equitable and Fair Treatment • Right to Transparency • Right to Suitability • Right to Privacy and customer confidentiality • Right to Grievance Redressal and Compensation 10
Slide 13: Regulatory compliance and Accountability
Regulatory compliance and G Accountability 11
Slide 14: Fair Practice Code
Fair Practice Code G • Appearance Matters • It's Right time to Contact • Refrain from Spray Painting • Peaceful Repossession • Strict No to Personal Humiliation • Watch your Language 12
Slide 15: Code of Conduct
CN <f Chola Enter a better life Respect your customers: Follow Chola's five lights ‘Always take ownership to resolve the complaint and provide complete resolution ‘Always put yourself in the customer’ s shoes before responding to their query Be transparent with customers on company's grievance escal
Slide 16: Customer Cyber Information
Customer Cyber Information G Don't Fall Prey To KYC Frauds!. Data Privacy Day - 2024 - BE PRIVACY CONSCIOUS “Be Privacy Conscious & handle your personal information, organization information prudently” “Privacy is everyone’s responsibility” 14
Slide 17: Customer Escalation Matrix
G Customer Escalation Matrix
Slide 18: Social Media Google Review
G Social Media Google Review 4 3.8 3.6 3.5 3 2.7 2.5 2 1.7 1.5 1 0.5 0 Average Dec'23 Jan'24 Feb'24 Mar-24 PAN CHOLA overall ratings have reached 3.8 on a scale of 1-5 as on 31st Mar’24
Slide 19: Sustainability achievements FY 24
Sustainability achievements FY 24 E GOAL: Support greener environment through Electric Vehicles (EV’s) financing.. Target: Achievement: • Support the cause of a greener environment through • EV loan disbursements were INR 38.35 Cr in QTD initiating electric vehicle financing and attempting to Mar’23
Slide 20: Sustainability achievements FY 24
Sustainability achievements FY 24 E • GOAL: Establish green operational measures across all office branches and raise green awareness among employees and key stakeholders including customers, visitors, CSR recipients etc Target: Achievement: • Achieve green building status for corporate • Green buil
Slide 21: Sustainability achievements FY 24
Sustainability achievements FY 24 E S GOAL: Continue to focus on providing credit to transport entrepreneurs, new to credit customers and first- time buyers and users Achievement: Target: • We are majorly present in in Tier III+ cities • Continue to have strong focus towards ensuring financial which
Slide 22: Sustainability achievements FY 24
G Sustainability achievements FY 24 GOAL: Implement best-in class data protection tools and IT governance to ensure 0% data breaches in customer data protection Target: Achievement: • We will organize periodic information • Continuous cyber awareness activity through security awareness programs acro
Slide 23: Chola – Risk Culture
Chola – Risk Culture Risk governance & reporting | Clearly defined roles & responsibilities for effective corporate governance, aligned with COSO framework. Organization structure setup to ensure effective governance Well-defined tracking mechanism & review cadence 1 RCSA (Risk control and self-asse
Slide 24: Chola – Risk Culture: Regulatory & compliance risk
Chola – Risk Culture Regulatory & compliance risk | Governance further strengthened by robust compliance mechanisms Regular Independent Audit Annual review and approval of all Committee meetings held key policies by the Board Specific focus on review of compliance of policies and processes Monthly c
Slide 25: Chola – Risk Culture: Cyber risk
Chola – Risk Culture Cyber risk | Regular monitoring & strong internal processes to prevent, detect & mitigate cyber risk People Process Tools & Technology •1 Well-equipped, adept 3 Continued effort towards 5• Continuous expansion of team of security strengthening protocols suite of tools to monitor
Slide 26: Believeathon
Believeathon We Chola officially announce the launch of Believeathon on 16th November 2023 , a pan India Campaign that aims to unite Cholaites to our common vision – Believe in India, Believe in Chola and Believe in Yourself. The campaign focuses on the belief torch that will travel to all our branc
Slide 27: Believeathon - Glimpses of the Journey so far
Believeathon - Glimpses of the Journey so far The Believeathon Torch reached 1084 branches on 125 days During the said Believeathon Journey covered the below Environmental and Social activities. 23
Slide 28: Thank You
THANK YOU CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY 21
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