Avaya — Investor Presentation (September 2005)
39 slides from Avaya's investor presentation, Sep 8, 2005
Slide 1: Creating Business Solutions for the Mobile Enterprise
Creating Business Solutions for the Mobile Enterprise September 8, 2005 Saied Seghatoleslami VP, Product Management Communications Appliances Division © 2005 Avaya Inc. All rights reserved.
Slide 2: Forward Looking Statements
Forward Looking Statements This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements regarding Avaya’s expected performance and outlook for operating results are based on current ex
Slide 3: Agenda
Agenda The Mobile Enterprise Environment A Definition of Enterprise Mobility Fixed Mobile Convergence What is it? Enterprise Fixed Mobile Convergence Solutions The Future © 2005 Avaya Inc. All rights reserved. 3
Slide 4: Redefining Business Communications
Redefining Business Communications Communications for competitive advantage. An underused means for superior execution and deeper customer relationships by making … people more productive … processes more intelligent … customers more satisfied Achieved by deeply embedding best-in-breed communication
Slide 5: Enterprises Are Increasingly Deploying IP Telephony
Enterprises Are Increasingly Deploying IP Telephony Foundation for Enabling Flexible Applications and Services Worldwide: Global: IP Telephony Outpaces Traditional Enterprise Telephony Digital Technology for Voice Installed Base Global Enterprise Telephony New Line Shipments Lines Installed (in mill
Slide 6: IP Telephony makes Mobile Enterprise Solutions truly possible
IP Telephony makes Mobile Enterprise Solutions truly possible and increases Productivity, Accessibility and Cost Savings © 2005 Avaya Inc. All rights reserved. 6
Slide 7: The Environment
The Environment © 2005 Avaya Inc. All rights reserved.
Slide 8: What is Enterprise Mobility?
What is Enterprise Mobility ? Is it a mobile phone ? Is it a PDA? Is it speech access ? Is it a laptop ? Is it a softphone ? Is it a hot desk ? Enterprise mobility is all the above, and more Semi- Fixed Mobile Mobile Less than 20% Less than 30% deskbound road warriors 80-90% of employees are mobile
Slide 9: How Do We Work Today?
How Do We Work Today? Virtual 58% companies consider theirs to be a virtual workplace today 1 Branch Offices 9% of employees work at headquarters1 Mobility ≥66% workers will use mobile & wireless computing 1 In 2008, 72% US workforce will be remote and mobile 1 Home working 89% of top 100 US compani
Slide 10: For Employees: Communications Getting Out of Control
For Employees: Communications Getting Out of Control Communications Under Control Despite many devices Too many messages 39% UK and 42% US employees 64% employees carry more pick up an important message than 2 devices on most days Simplicity late more than 4-5 times a week – Single number, single vo
Slide 11: For IT Directors: Complex Environment
For IT Directors: Complex Environment Cost management 54% of employees cost Loss of control are facilities based1 60% of mobile phone calls are made from within 71% UK and 67% US wary Simplicity a building1 that telecommuting may mean loss of control1 – Single applications & network infrastructure –
Slide 12: User Modes in the Mobile Enterprise
User Modes in the Mobile Enterprise Employees Transition Across Different Modes Through the Day Fixed Semi-Mobile Mobile Deskbound Teleworking Campus Roaming Defining > 50% @ desktop > 50% working at > 50% roaming on > 50% roaming in Characteristics home campus or working WAN at different campus/bra
Slide 13: Needs of the Mobile Enterprise Vary Worldwide
Needs of the Mobile Enterprise Vary Worldwide Solutions Must Adapt to These Different Environments Latin N. America Europe APAC America IPT lines 15M 12M 6M 1M installed1 Number Japan 9M 28M W. Eur 19M NA teleworkers1 APAC 11M VoWiFi handset 157K 24K 14K - deployment1 Number mobile 193M 551M 549M 16
Slide 14: What Are The Solutions?
What Are The Solutions? © 2005 Avaya Inc. All rights reserved.
Slide 15: Solutions in the Mobile Enterprise Now and In the Future
Solutions in the Mobile Enterprise Now and In the Future - Many Employees Use Many Solutions Fixed Semi-Mobile Mobile Deskbound Teleworking Campus Roaming Most Important PC Softphone, PC WiFi phone, PDA, Cell phone, Equipment Desk phone laptop (depends on Speech Access vertical), softphone Likely se
Slide 16: Avaya Enterprise Mobility Strategy
Avaya Enterprise Mobility Strategy Transparently extend business communications applications to mobile workers; securely, reliably, and with centralized intelligence and control Build on Avaya’s uniquely differentiated Avaya Communication Conferencing Messaging business communications applications M
Slide 17: Enterprise Mobility: Benefits for End Users
Enterprise Mobility: Benefits for End Users One Business Number, Your Chosen Devices Simplicity of user experience (one voicemail, one directory, one call log) Consistent user capabilities Control of business and personal communications Productivity transparent of work location One Business Number A
Slide 18: Enterprise Mobility: Benefits for IT Directors
Enterprise Mobility: Benefits for IT Directors Centralized Intelligence and Control of Fixed and Mobile Communications Simplicity One Business – Leverage same business Number communications applications, At Home IP telephony, and networks infrastructure On Campus – Single reporting and accounting Ro
Slide 19: Fixed Mobile Convergence
Fixed Mobile Convergence © 2005 Avaya Inc. All rights reserved.
Slide 20: Drivers for Enterprise Fixed Mobile Convergence
Drivers for Enterprise Fixed Mobile Convergence One Business Number for Mobile Workers Integrate Mobile Devices into Business Operations DISCONNECTED Mobile Enterprise No Audit Trail Network and Telephony Little Feature Access Service Provider High Cost Fixed Network Mobile Enterprise Network and Te
Slide 21: Spectrum of Fixed Mobile Convergence Solutions
Spectrum of Fixed Mobile Convergence Solutions Different Solutions Required for Different Levels of User Needs/Capabilities Cell / WiFi ers or k le w i Cell mob of Only m ber Simplicity Motorola Seamless nu Seamless ller Convergence Comm Soln sma Tariff le to a b plic Dual Mode Softphone for OI ap U
Slide 22: Avaya/Nokia Mobile for Series 60 Customer Feedback
Avaya/Nokia Mobile for Series 60 Customer Feedback “Bringing Avaya and Nokia together creates one of 100+ external users in the world's leading fixed mobile convergence more than 10 global trials solutions.” (NAR, EMEA, APAC) Technology News Daily “We believe this solution will enable our workforce
Slide 23: Avaya/Motorola Seamless Communications Solution
Avaya/Motorola Seamless Communications Solution “We depend on real-time interaction – at the right time – to remain competitive. The Seamless Communications Solution gives us a more cost-effective way to deploy real- time wireless communications to our employees using a single device, and makes it e
Slide 24: What's New in Enterprise Mobility in FY05?
What’s New in Enterprise Mobility in FY05? Avaya Expands Choices of Devices and Work Modes for Mobile Workers Roaming Voice Portal Validated solution Phase 1 Avaya Mobile for Series 60 cellular extension product GA Multi-vendor phones supported today Nomadic DevConnect partner and reseller agreement
Slide 25: Enterprise Mobile Communications
Enterprise Mobile Communications Transparently Extended to Mobile Users, with Centralized Intelligence and Control Avaya is leading the industry in Enterprise Mobility, with a holistic approach and a comprehensive product portfolio Our strategy is built on Avaya’s leading Business Communications App
Slide 26: The Future
The Future © 2005 Avaya Inc. All rights reserved.
Slide 27: Futures: Mobility Still has Much Change to Come
Futures: Mobility Still has Much Change to Come Service Provider Enterprise Collaboration Presence IMS IM (Desk / Mobile) IP Multimedia Application Services Subsystem SIP will enable Service Execution ‘simpler’ integration Framework of enterprise IP Telephony services with Service Server Access Cont
Slide 28: Futures: Mobility Still has Much Change to Come
Futures: Mobility Still has Much Change to Come Collaboration – centered around SIP bringing presence, voice availability, IM (desk and mobile), and email integration WiMAX – increasing bandwidth availability, simplifying roaming (campus and metropolitan), enabling VoIP growth IMS (IP Multi-media Su
Slide 29: "Enterprise-Enabled" Mobile Communications
“Enterprise-Enabled” Mobile Communications Cost Savings, Productivity, Efficiency through Simplicity Consistency Transparency Manageability There are many Solutions to Enterprise Mobile Convergence each need to meet these criteria to be successful © 2005 Avaya Inc. All rights reserved. 29
Slide 30: Official Convergence Communication Provider for FIFA World Cup
Official Convergence Communication Provider for the 2002 and 2006 FIFA World Cup™ FIFA Women’s World Cup USA 2003 © 2005 Avaya Inc. All rights reserved. 30
Slide 31: Avaya Fixed Mobile Convergence Client
Avaya Fixed Mobile Convergence Client Broadened device support Enhanced application capabilities Enterprise Apps & Business Process integration (Calendar, email, SAP, Siebel, etc.) Avaya’s Avaya Collaboration & Personal differentiated Productivity Suite (e.g., messaging, 3rd Party Apps mobile client
Slide 32: Avaya Mobile for Series 60
Enteprise Fixed Mobile Convergence Example: Avaya Mobile for Series 60 Avaya's Extension to Cellular integrates simply in Symbian phones – Phones based on Nokia S60 2nd Edition • Nokia 3230, 66xx, 7610 • Panasonic X700, X800 • Lenovo P930 • Samsung SDH 720 Download the application from the web and i
Slide 33: Avaya Communication Manager Station Features Supported
Avaya Communication Manager Station Features Supported Enable/Disable Extension to Conference on answer Cellular Drop Last Added Party Active appearance select Enable/Disable Automatic call Exclusion back Held appearance select Call forwarding all Idle appearance select Call forwarding busy/no answe
Slide 34: Benefit 1: One Number - Work as if in Office
What Can Enterprise FMC Give You ? Benefit 1: One Number - Work as if in Office Mobile phone functions as off-PBX bridged extension Mobile phone makes, receives, transfers calls through Avaya Communication Manager 3 4 ACM simultaneously Steve answers rings Steve’s desk on mobile phone phone & mobile
Slide 35: Benefit 2: Transparently Move Between Work Modes
What Can Enterprise FMC Give You ? Benefit 2: Transparently Move Between Work Modes Steve walks into 4 5 office and continues call on desk phone Steve answers on mobile phone 3 ACM simultaneously GS M rings Steve’s desk phone & mobile Media Servers Mobile Network Media (GSM, CDMA, Gateways PSTN 3G/W
Slide 36: Benefit 3: Reduce Cost for International Calls
What Can Enterprise FMC Give You ? Benefit 3: Reduce Cost for International Calls Without MultiVantage Mobile = International Mobile Call With MV Mobile = local Call IP Call Conference Bridge Avaya Meeting Exchange © 2005 Avaya Inc. All rights reserved. 36
Slide 37: Benefit 4: Be Mobile on Campus
What Can Enterprise FMC Give You ? Benefit 4: Be Mobile on Campus Steve answers Group call pickup using mobile phone on mobile phone 4 Jane supports Mary, Tom, Mary Tom Rich Steve Rich, and Steve. 2 Call comes in for Steve while Jane is at lunch. She picks up call on her Mobile Network mobile. (GSM,
Slide 38: Benefit 5: Seamless Roaming with Dual Mode Phones
What Can Enterprise FMC Give You ? Benefit 5: Seamless Roaming with Dual Mode Phones Reduce cost of mobile communications while on enterprise campus Mobile phone registers with the 5 enterprise WiFi network and call is seamlessly handed over 4 Steve answers on mobile phone 3 ACM simultaneously rings
Slide 39: Always Reachable Sales Force
Always Reachable Sales Force • One business number, one voice mail • Consolidated call record, IP recording • Productivity transparent of work location • Integrated access modes Simon: sales Start call on softphone in hotel room Extend call to mobile on Login to hot way to desk and meeting transfer