National Australia Bank Limited · ASX:NAB
National Australia Bank — NAB Business Insights Series: AI Business Insights Webinar September 2025
21 slides from National Australia Bank's conference presentation, September 2025
Slide 1: AI Business Insights
NAB Business Insights Series AI Business Insights
Slide 2: Acknowledgement of country
Acknowledgement of country I would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia's First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to the Elders past, present and emerging, and we're proud to live in a country whi
Slide 3: We have two objectives today
We have two objectives today 01 02 What is AI and how is What strategies and it already disrupting tools could you businesses? consider as a leader?
Slide 4: What is AI and how is it already disrupting businesses?
01 What is AI and how is it already disrupting businesses?
Slide 5: AI isn't just for big tech or corporate giants
AI isn’t just for big tech or corporate giants
Slide 6: _eli5 AI
_eli5 AI AI Overarching term for machine & software driven intelligence and decision making. Machine Learning Models trained on large volumes of data to make predictions, decisions or classify based on statistical methods. Deep Learning Subset of machine learning that uses neural networks to reason
Slide 7: A brief history of Generative AI
A brief history of Generative AI 2014 2017 2018 2020 2021 2022 July 2023 Prehistoric Simple attention Transformers Early Generative AI ChatGPT GenAI @ NAB mechanisms era born explosion Era released started BERT, GPT-3, Alphafold-2 Codex, DALL-E
Slide 8: When to consider GenAI vs. other analytical AI capabilities
When to consider GenAI vs. other analytical AI capabilities While there is crossover between the Machine Learning Generative AI applications of GenAI and ‘traditional’ analytical AI / ML capabilities, they are Classification Chatbots typically complementary in executing end to Regression Predictions
Slide 9: AI and the economy
AI and the economy Global perspective Australian perspective • AI predicted to add trillions to • Potential to add $115bn to $315bn global GDP. annually by 2030. • Productivity uplift is the biggest • Sectors most impacted: driver. manufacturing, retail, professional services, healthcare, and financ
Slide 10: Opportunities for Australian medium-sized businesses
Opportunities for Australian medium-sized businesses Customer facing Operational efficiency Growth & innovation Risk management
Slide 11: How your peers are embracing AI
How your peers are embracing AI Visy Glass Hall & Wilcox CMA CGM Logistics Problem Problem Problem • Costly unplanned downtime in • Traditional contract review and • Delivery route optimisation production. legal research time consuming. complex and fuel costs increased. AI Solution AI Solution AI So
Slide 12: What strategies and tools could you consider as a leader?
02 What strategies and tools could you consider as a leader?
Slide 13: Leadership actions to accelerate development, adoption and realisation of benefits
Leadership actions to accelerate development, adoption and realisation of benefits Make a business- Embrace AI in Anticipate the Prove impact and Create space to Utilise upskilling led AI agenda your daily work workforce impact scale fund what works resources Define tangible priority Use a variety o
Slide 14: Practical AI playbook for medium-sized businesses
Practical AI playbook for medium-sized businesses 1 2 3 4 5 Starting point Cost & ROI Managing risks Workforce Future readiness
Slide 15: Practical AI playbook for medium-sized businesses
Practical AI playbook for medium-sized businesses 1 2 3 4 5 Starting point Cost & ROI Managing risks Workforce Future readiness • Identify a pain point or growth area • Choose a low- risk use case • Select a vendor or partner • Pilot & measure
Slide 16: Practical AI playbook for medium-sized businesses
Practical AI playbook for medium-sized businesses 1 2 3 4 5 Starting point Cost & ROI Managing risks Workforce Future readiness • Identify a pain • Typical pilot point or growth costs area • Ongoing costs • Choose a low- • ROI timeline risk use case • Rule of thumb: • Select a vendor expect a return
Slide 17: Practical AI playbook for medium-sized businesses
Practical AI playbook for medium-sized businesses 1 2 3 4 5 Starting point Cost & ROI Managing risks Workforce Future readiness • Identify a pain • Typical pilot • Data privacy & point or growth costs security area • Ongoing costs • Regulation & • Choose a low- laws: consider • ROI timeline risk use
Slide 18: Practical AI playbook for medium-sized businesses
Practical AI playbook for medium-sized businesses 1 2 3 4 5 Starting point Cost & ROI Managing risks Workforce Future readiness • Identify a pain • Typical pilot • Data privacy & • Communicate point or growth costs security early area • Ongoing costs • Regulation & • Retrain & • Choose a low- laws:
Slide 19: Practical AI playbook for medium-sized businesses
Practical AI playbook for medium-sized businesses 1 2 3 4 5 Starting point Cost & ROI Managing risks Workforce Future readiness • Identify a pain • Typical pilot • Data privacy & • Communicate • Now: efficiency, point or growth costs security early customer area service & • Ongoing costs • Regulatio
Slide 20: Key takeaways for business leaders
Key takeaways for business leaders • Start small. One use case, one pilot. • Spend wisely. Expect $50k–$200k entry cost. • Measure fast. Look for ROI in under 12 months. • Manage people. Bring staff on the journey. • Stay compliant. Privacy, security, regulation are non-negotiables.
Slide 21: Thank you
Thank you