Conduent Incorporated · NASDAQ:CNDT
Conduent — Online Provider Overview
38 slides from Conduent's investor presentation, Mar 22, 2018
Slide 1: Online Provider Update
Online Provider Update Conduent Government Healthcare Solutions
Slide 2: Purpose
Purpose The purpose of this workshop is to provide an overview of how to submit an online Provider Enrollment Update request via the New Mexico Medicaid Web Portal. 3/22/2018
Slide 3: Objectives
Objectives We will review the following: • Advantages of submitting provider updates online • Logging into the NM Medicaid Portal • Available online provider updates • Attaching documents to online provider update requests • Addendum for each upload option 3/22/2018 3
Slide 4: Advantage of Submitting Updates Online
Advantage of Submitting Updates Online • Previously, providers were required to manually complete the MAD 304/Provider Update form and submit to Conduent via US Mail, fax, or in person. This could take up to 10 business days to process. • Submitting update requests online significantly reduces the p
Slide 5: New Mexico Medicaid Web Portal Login
New Mexico Medicaid Web Portal Login Log in at: https://nmmedicaid.portal.conduent.com/static/providerlogin.htm Non-Secure Features August 20, 2024 Conduent internal use only 5
Slide 6: New Mexico Medicaid Web Portal Login
New Mexico Medicaid Web Portal Login Log in at: https://nmmedicaid.portal.conduent.com/static/providerlogin.htm Master Administrators (MA) are the only users who can initially access the Provider Update Secure Features section as well as assign User Rights to others. requires login If you are not th
Slide 7: Provider Update
Provider Update Web Portal Master Administrators and Users with the assigned privilege will be able to access the tool from the left navigation pane after logging in. 3/22/2018
Slide 8: Provider Update Access Continued
Provider Update Access Continued Select ‘Continue’ after a provider number has been selected.
Slide 9: Provider Update Access
Provider Update Access Providers may see the following error message to contact Conduent for guidance on moving forward with any provider record changes. 3/22/2018
Slide 10: Provider Update Access Continued
Provider Update Access Continued • Upon enrollment with NM Medicaid, providers are classified as billing providers, rendering/servicing providers, or unrestricted providers. • Fee for Service billing, rendering, and unrestricted providers will have separate screens tailored to their application need
Slide 11: Billing and Unrestricted Providers
Billing and Unrestricted Providers Conduent Government Healthcare Solutions
Slide 12: Available Updates Online for Billing and Unrestricted Providers
Available Updates Online for Billing and Unrestricted Providers • Name • NPI, License, Certificate or Insurance Information • Tax Information and Business Type • Office or Email Address • Add or Term Affiliations • Owner and Manager Information • Backdate or Terminate Enrollment In some instances, u
Slide 13: Billing and Unrestricted Providers – Select Update Category
Billing and Unrestricted Providers – Select Update Category Select all Please visit the categories that Addendum section of need to be this PowerPoint to updated. learn more on each update option. These are required fields. 3/22/2018
Slide 14: Rendering Providers
Rendering Providers Conduent Government Healthcare Solutions
Slide 15: Available Updates Online for Rendering Providers
Available Updates Online for Rendering Providers • Name • NPI, License, Certificate or Insurance Information • Office or Email Address • Add or Term Affiliations • Backdate or Terminate Enrollment In some instances, updating certain information may require the submission of an entirely new provider
Slide 16: Rendering Providers – Select Update Category
Rendering Providers – Select Update Category Please visit the Select all Addendum section of categories that this PowerPoint to need to be learn more on each updated. update option. These are required fields. 3/22/2018
Slide 17: Completing the Request
Completing the Request Conduent Government Healthcare Solutions
Slide 18: Entering Provider Information
Entering Provider Information Select ‘Edit’ if you need to add or modify any data. Add or make changes in the section fields and upload supporting documentation, if required.
Slide 19: Upload Attachments
Upload Attachments Select ‘Edit’ if you need to upload supporting documents. Then upload supporting documents. This section must be completed in order to submit the request.
Slide 20: Submitting or Cancelling the Update Request
Submitting or Cancelling the Update Request Click ‘Submit’ to proceed or ‘Cancel’ to remove changes from the page.
Slide 21: Provider Update Confirmation
Provider Update Confirmation Document your Update Request Number for tracking purposes
Slide 22: Addendum
Addendum Conduent Government Healthcare Solutions
Slide 23: Addendum – “Name”
Addendum – “Name” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 24: Addendum – “NPI Information”
Addendum – “NPI Information” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 25: Addendum – “Tax Information and Business Type”
Addendum – “Tax Information and Business Type” Available to Billing and Unrestricted Providers 3/22/2018
Slide 26: Addendum – “Office and Email Information”
Addendum – “Office and Email Information” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 27: Addendum – “License and Certification”
Addendum – “License and Certification” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 28: Addendum – “Add Affiliations”
Addendum – “Add Affiliations” Available to Billing, Unrestricted, and Rendering Providers
Slide 29: Addendum – “Add Insurance”
Addendum – “Add Insurance” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 30: Addendum – “End Affiliations”
Addendum – “End Affiliations” Available to Billing, Unrestricted, and Rendering Providers
Slide 31: Addendum – “Owner”
Addendum – “Owner” Available to Billing and Unrestricted Providers
Slide 32: Addendum – “Manager”
Addendum – “Manager” Available to Billing and Unrestricted Providers 3/22/2018
Slide 33: Addendum – “BackDate Enrollment”
Addendum – “BackDate Enrollment” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 34: Addendum – “Terminate Enrollment”
Addendum – “Terminate Enrollment” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 35: Addendum – “Add Attachments”
Addendum – “Add Attachments” Available to Billing, Unrestricted, and Rendering Providers 3/22/2018
Slide 36: New Mexico Medicaid Resources
New Mexico Medicaid Resources • New Mexico Medicaid Online Provider Information Provider Login Screen Notices Provider E-News Newsletters • Medicaid Provider Relations Call Center • Provider Communication Updates • Provider Field Representative • Provider Webinars • Open Forums and Live Training Ses
Slide 37: New Mexico Medicaid Resources Continued
New Mexico Medicaid Resources Continued New Mexico Medicaid Portal – https://nmmedicaid.portal.conduent.com/static/index.htm Claim Inquiries, Eligibility Verification, Electronic Claim Submission, Provider Manuals, E-News NM Health Care Authority – http://www.hca.nm.gov Supplements, Memos, Provider
Slide 38: © 2017 Conduent Business Services, LLC. All rights reserved. Conduent and Conduent Agile Star
© 2017 Conduent Business Services, LLC. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent Business Services, LLC in the United States and/or other countries.