Insurance Australia Group Ltd · ASX:IAG

Insurance Australia — ESG Presentation (May 2005)

19 slides from Insurance Australia's sustainability presentation, May 2005

  1. Slide 1: Doing Sustainability: An Australian Perspective

    Doing Sustainability: An Australian Perspective Sam Mostyn Group Executive, Culture & Reputation 2-3 May 2005 November 8, 2026 1

  2. Slide 2: Australian corporate collapse and accounting scandal headlines, 2002

    t e r ul e s to Corp c o r p o r a su rv i orat e Au i gh t e n s v str al l i a t d a l s es E ia Austra ounting scan New Zea l a n n ro n d Hera a ud i oi d a c c e mb er 2002 Wall Stree t counts it s l d , 2 1 De t av esse France- P , 1 r 9 Sep t dying and merely wound d ea d, cem ber 2 Age n ce

  3. Slide 3: Our culture is our reputation

    INTRODUCTION Our culture is our reputation Reputation Strategy Purpose Culture © -3-

  4. Slide 4: IAG brands

    YIAG== = NA “EQ swann CGU SS insurance 2) E [?)

  5. Slide 5: IAG's purpose

    IAG’s purpose SHAREHOLDER, CUSTOMER, EMPLOYEE & SOCIETAL VALUE © -5-

  6. Slide 6: JumpStart Autobody Traineeship and Scholarship program

    JumpStart Autobody Traineeship and Scholarship program © -6-

  7. Slide 7: St John/IAG bus advertisements

    St John/IAG bus advertisements © -7-

  8. Slide 8: St John/IAG internal posters

    St John/IAG internal posters © -8-

  9. Slide 9: Greensafe car profiler

    Greensafe car profiler  Enabling informed purchase decisions  Rating cars by environmental and safety performance  Collaboration with NSW EPA © -9-

  10. Slide 10: Risk Radar for Smash Repairers

    Risk Radar for Smash Repairers • Interactive CD-Rom to help smash repairers manage their environmental, health & safety obligations. • Smash repairers who achieve compliance are eligible for commercial insurance discounts. • Support from 3M, DuPont and St. John. © - 10 -

  11. Slide 11: Police/NRMA Insurance crime prevention van

    Police/NRMA Insurance crime prevention van © - 11 -

  12. Slide 12: Climate Change: 'Solutions for Australia'

    Climate Change: ‘Solutions for Australia’ © - 12 -

  13. Slide 13: NRMA Careflight HIRT

    © IAG Insurance Australia Group in E le) (8 2 ) le bB z a

  14. Slide 14: IAG Annual Reports and Sustainability Report

    IAG Annual Report 2003 IAG Annual Report 2004 IAG Sustainability Report 2004 © - 14 -

  15. Slide 15: Sustainability Cycle - IAG

    Sustainability Cycle - IAG The Virtuous Cycle A greener, safer Improved loss ratios and Benefits passed to Improved customer loyalty community will lower expense ratios for IAG in customers through lower and retention – enhanced claims frequency and the longer term premiums value proposition severit

  16. Slide 16: The hardest part – it's core business

    The hardest part – it’s core business Meritocracy Paying claims Transparency Pricing risk Honesty Managing costs Teamwork Social responsibility Reducing risk © - 16 -

  17. Slide 17: Six questions of engagement

    Six questions of engagement 1. It would take a lot to get me to leave this organisation 2. I would not hesitate to recommend our organisation to a friend seeking employment 3. This organisation inspires me to do my best work every day 4. I hardly ever think about leaving this organisation to work so

  18. Slide 18: How engaged are we?

    How engaged are we? Engagement Score Survey Participation Rate: 84% IAG Overall Engagement Score : 53% IAG 2003 (45%) IAG 2004 (53%) 45% 65% Stable Zone 30% Serious Zone High Performance/ Best Employer Critical Zone Zone 0% 100% © - 18 -

  19. Slide 19: The challenge

    The challenge “The most significant trend (for Australian business in 2005) is going to be a heightened emphasis on ethics and reputation risk. After James Hardie, NAB and all the others there will be lots of managers asking how exposed they are. Ironically, the biggest risk is the insularity of dir

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