Slide 1: Intimation of Analyst/Institutional Investor Call cover letter
28th April 2025 To: National Stock Exchange of India BSE Limited (Scrip Code: Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Intimation of An
Slide 2: Investor Presentation April 2025
INVESTOR PRESENTATION April 2025
Slide 3: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties
Slide 4: Firstsource: Who we are?
Firstsource: Who we are? Established in 2001 Specialized BPS partner Hyper-focused, domain-centric teams with cutting-edge tech, Public listing in 2007 data, and analytics 200+ global clients# including 34,651* Firstsourcers Several Fortune 500, FTSE 100 and ASX200 companies Across US, UK, India, Ph
Slide 5: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Too Yumm is a rapidly growing snack brand, Committed to powering millions of Indian homes and captivating consumers with its flavorful and better-for- businesses with reliable electricity through its you snacking Group turnover of generation and distribution services P
Slide 6: We work with the leading global enterprises
We work with the leading global enterprises… 15 of Top 20 Mortgage lenders in the US 6 of Top 10 Banking & Communications, Media Credit card issuers in the US Financial Services & Technology 3 of Top 6 • Asset Finance • Streaming Services, Cable TV Retail banks in the UK • Credit Cards • Broadband &
Slide 7: And are market leaders in our solution offerings
And are market leaders in our solution offerings Market Leader Healthcare Payer BPaaS Solutions Peak Matrix Assessment | 2024 Customer Experience (CX) Collections • Omnichannel engagement • White-labeled digital collections Major Contender & Star Performer • Active user personalization • First-party
Slide 8: We introduced the UnBPO playbook
We introduced the playbook Traditional BPO Approach UnBPO Mindset TM The Front, middle and back-office tasks with defined boundaries ‘Service-as-a-software’; boundaries between process and IT blurring Labor arbitrage/global delivery are the key assets ‘Technology arbitrage’ not just for cost, but fo
Slide 9: Our strategic priorities
Our strategic priorities Cross-sell/up-sell into existing clients Simplify Expand the organization capabilities Improve Amplify margins the ‘Firstsource’ brand Elevate TOP-QUARTILE REVENUE GROWTH Tech employee experience in everything we do CONCURRENT MARGIN EXPANSION Copyright © 2025 Firstsource. A
Slide 10: That are showing results
That are showing results Some of our strategic deal wins over FY25 Secured a new multi-year BPaaS deal from a leading managed care company in the Total headcount US, a new logo for us Won a large deal from a Fortune500 managed health care companies in the US, one 34,651 34,144 32,898 of our existing
Slide 11: With relAI, we are building capabilities to address the AI opportunity
With relAI, we are building capabilities to address the AI opportunity Firstsource relAI is a suite of AI led platforms, solutions and digital services to drive digital transformation for our clients in a responsible and ethical manner Launched Agentic AI Studio, a core element of the relAI suite, i
Slide 12: We are socially conscious
We are socially conscious Firstsource included in S&P Sustainability Yearbook 2025 for the second consecutive year Recognized as an ‘Industry Mover’ and in Top 5% of S&P Global CSA score ~15.42% All UK Offices 100% 68.97% 100% Renewable energy are supplied with Waste disposed Reduction in Scope 1 Be
Slide 13: And focused on shareholder value creation
And focused on shareholder value creation 5 Years Stock Performance NSE: FSL | BSE: 532809 | Reuters: FISO.BO| Bloomberg: FSOL:IN Market Capitalisation: US$2.9bn | Average daily trading volume: US$ 19.2mn FSL, 936% NSE IT, 177% Apr-20 Oct-20 Apr-21 Oct-21 Apr-22 Oct-22 Apr-23 Oct-23 Apr-24 Oct-24 Ap
Slide 14: Our Leadership Team
Our Leadership Team Ritesh Idnani Dinesh Jain Sohit Brahmawar Aftab Javed Aniket Maindarkar Hasit Trivedi MD & CEO Chief Financial Officer Chief Operating Officer Chief Human Resources Chief Marketing Officer Chief Digital & AI Officer Officer Vivek Sharma Venkatgiri Vandali Rajiv Malhotra Arjun Mit
Slide 15: In summary…
In summary… We see potential to grow at an accelerated pace over the medium term… Discontinuities caused by macro and technology shifts are creating market opportunities Our ‘market positioning’ gives us an advantage …Helped by our unique differentiators… Roster of long-standing relationships with q
Slide 16: Factsheet
Factsheet Copyright © 2025 Firstsource. All rights reserved. 15
Slide 17: Financial performance snapshot | FY25
Financial performance snapshot | FY25 Revenue (in $ million) Revenue (in ₹ million) 5.6% 18.5% 16.0% -5.7% 2.0% 23.3% 7.1% 23.9% 16.6% 1.7% 5.2% 25.9% 6.6% 17.9% 14.6% -1.1% 1.1% 22.6% 79,803 944 63,362 60,223 59,212 795 765 750 50,780 685 40,986 38,263 578 548 FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY1
Slide 18: Key performance indicators | FY25
Key performance indicators | FY25 Return on Equity (%) Return on Capital Employed (%) 17.6% 17.6% 17.7% 15.6% 15.4% 15.3% 14.5% 14.1% 13.9% 13.9% 13.4% 12.9% 12.3% 12.3% FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY19 FY20 FY21 FY22 FY23 FY24 FY25 Cash Flow (in ₹ million) Debt Position (in ₹ million) 11,908
Slide 19: Performance Summary | Q4FY25
Performance Summary | Q4FY25 REVENUE EBIT ₹ 21,615 Million ₹ 2,422 Million (US$ 250 Million) (Margin 11.2%) YoY growth of 29.4% YoY growth of 32.4% YoY constant currency growth of 25.0% YoY margin expansion of 20bps QoQ constant currency growth of 2.1% QoQ margin expansion of 10bps PROFIT AFTER TAX
Slide 20: Performance Summary | FY25
Performance Summary | FY25 REVENUE EBIT ₹ 79,803 Million ₹ 8,806 Million (US$ 944 Million) (Margin 11.0%) YoY growth of 25.9% YoY growth of 26.5% YoY constant currency growth of 22.6% YoY margin flat PROFIT AFTER TAX EARNINGS PER SHARE (Diluted) ₹ 5,945 Million ₹ 8.42 (Margin 7.4%) per share YoY gro
Slide 21: Revenue distribution | Q4FY25
Revenue distribution | Q4FY25 By verticals By geography By delivery location Diverse 11.8% RoW 0.8% Offshore & Nearshore 37.8% BFS EMEA CMT 33.4% 31.5% 21.0% Onshore North 62.2% America Healthcare 67.7% 33.8% Banking & Financial Services Healthcare North America EMEA Onshore Communication, Media & T
Slide 22: Cons. IndAS financials | Profit & Loss Statement
Cons. IndAS financials | Profit & Loss Statement In ₹ million Q4FY24 FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 QoQ YoY FY25 YoY Income from services 16,693 63,325 17,839 19,326 20,879 21,678 3.8% 29.9% 79,721 25.9% Other operating income 12 37 72 (72) 145 (63) - - 82 121.1% Revenue from operations 16,705 63,
Slide 23: Cons. IndAS financials | Balance Sheet
Cons. IndAS financials | Balance Sheet In ₹ million As on 31-Mar-24 As on 31-Mar-25 In ₹ million As on 31-Mar-24 As on 31-Mar-25 Assets Equity and liabilities Non-current assets Shareholder's Funds Fixed assets 2,461 4,502 Equity share capital 6,970 6,970 Right-of-use assets 6,355 9,126 Reserve and
Slide 24: Cons. IndAS financials | Cash Flow Statement
Cons. IndAS financials | Cash Flow Statement In ₹ million Year ended Mar 31, 2024 Year ended Mar 31, 2025 Cash flow from operating activities Net profit before taxation and non controlling interest 6,297 7,407 Depreciation and amortization 2,602 3,270 Finance costs (for borrowing & lease liabilities
Slide 25: Operating Metrices | Q4FY25
Operating Metrices | Q4FY25 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25 Q4FY25 Banking & Financial Services 40.3% 40.8% 40.8% 38.3% 37.3% 36.4% 34.4% 32.4% 33.4% Revenue by Healthcare 33.2% 32.6% 32.7% 33.5% 32.9% 35.7% 36.3% 34.0% 33.8% Vertical Communications, Media & Tech 22.3% 21.8%
Slide 26: Business Outlook | FY26
Business Outlook | FY26 12-15% 11.25-12.0% constant currency EBIT margin revenue growth Copyright © 2025 Firstsource. All rights reserved. 25
Slide 27: Thank You
THANK YOU Investor relations Investor relations Copyright © 2025 Firstsource