Shell PLC · LSE:SHEL
Shell — Maritime Partners in Safety Conference 2019
103 slides from Shell's conference presentation, 2019
Slide 1: Maritime Partners in Safety Conference 2019
MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT
Slide 2: Grahaeme Henderson, Shell VP Shipping and Maritime
GRAHAEME HENDERSON SHELL VP SHIPPING AND MARITIME
Slide 3: Scene Setting
SCENE SETTING SHELL GENERAL MANAGER KARRIE TRAUTH
Slide 4: Definitions and Cautionary Note
DEFINITIONS AND CAUTIONARY NOTE RESERVES: OUR USE OF THE TERM “RESERVES” IN THIS PRESENTATION MEANS SEC PROVED OIL AND GAS RESERVES. RESOURCES: OUR USE OF THE TERM “RESOURCES” IN THIS PRESENTATION INCLUDES QUANTITIES OF OIL AND GAS NOT YET CLASSIFIED AS SEC PROVED OIL AND GAS RESERVES. RESOURCES ARE
Slide 5: Logbook
LOGBOOK
Slide 6: Maritime Partners in Safety Conference 2019
MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT Ey Are you deepening Th Learning big Th Registration and ce 20188 Roaly check’ your impact? lessons from Log Book Issue = hove lof changes, Thougltprekingefcions tte small mistakes ‘hen confcing To deal wih end respond 6 l
Slide 7: Ineffective Engagements?
INEFFECTIVE ENGAGEMENTS?
Slide 8: Ineffective Engagements?
INEFFECTIVE ENGAGEMENTS? Question 3 Have you had situations in the last Question 1 12 months where your What impact words or actions have the produced unintended Question 4 words and consequences? What are your actions of the reflections CEO created? from the scenario? Question 2 How might these imp
Slide 9: Ineffective Engagements? Roundtable
INEFFECTIVE ENGAGEMENTS? ROUNDTABLE
Slide 10: Ineffective Engagements? Plenary
INEFFECTIVE ENGAGEMENTS? PLENARY
Slide 11: Commitment 1: Improve capability of leadership teams
INEFFECTIVE ENGAGEMENTS? Reflection COMMITMENT #1 IN LOGBOOK Time I WILL: IMPROVE THE CAPABILITY OF, AND EMPOWER, MY LEADERSHIP TEAMS TO DRIVE QUALITY IMPLEMENTATION OF THE 4 ACTIONS AND IMPROVE COMMUNICATIONS BETWEEN SHORE AND VESSEL(S) ON SAFETY.
Slide 12: Our Journey in Perspective
OUR JOURNEY IN PERSPECTIVE SHELL GENERAL MANAGER JOHN BARTON
Slide 13: Serious Actual and Potential Incident Frequency 2011-2018
SERIOUS ACTUAL AND POTENTIAL INCIDENT FREQUENCY 2011-2018 (GLOBAL DATA, ALL INCIDENT TYPES, ALL VESSELS) 7 12 12 16 19 25 25 25 30 50 201 201 201 201 201 201 201 201 202 1 2 3 4 5 6 7 8 2 Hire days Days between serious incidents
Slide 14: Serious and Potentially Serious Incidents: 2018
SERIOUS AND POTENTIALLY SERIOUS INCIDENTS: 2018 Incident Type TBC Mooring Incidents Personnel Transfers Personnel Mooring Cargo Ops. 11 3 Transfer Navigation Tank Entry Dropped 2 9 2011 2018 Objects 2011 2018
Slide 15: Global Performance Data
GLOBAL PERFORMANCE DATA 100% 90 80 70 58 60 78 77 80 5.7 50 40 30 28 20 16 18 15 10 14 6 5 5 0 Visible and Felt Reflective Learning Resilience Leadership Learning Engagement Tool % of Partners with effective implementation % of Partners with some implementation % of Partners with limited/no implemen
Slide 16: Partners in Safety Global Engagement
Partners in Safety Global Engagement
Slide 17: Vulnerabilities: Global
VULNERABILITIES: GLOBAL Effective engagements Layers of management Ownership of risk Competing priorities Resilience
Slide 18: Vulnerabilities: Global
VULNERABILITIES: GLOBAL Conducting effective Effective engagements CEO vessel Layers of management visits is difficult Ownership of risk “Effective Competing priorities engagement “Finding a with crews is Resilience time where hard” people can stop to listen is hard” “I need to build more
Slide 19: Vulnerabilities: Global
VULNERABILITIES: GLOBAL Ownership and alignment, Effective engagements especially Layers of management amongst middle managers is a Ownership of risk challenge Competing priorities “It’s NOT the “The program job of HSEQ Resilience is seen as a to implement check box the program” exercise b
Slide 20: Vulnerabilities: Global
Crews Crews have VULNERABILITIES: GLOBAL have different different levels levels of of risk risk Effective engagements tolerance tolerance Layers of management and and understand understandin Ownership of risk ing “I am surprised g when incidents Competing priorities “Some of my occur. We’ve
Slide 21: Vulnerabilities: Global
There are VULNERABILITIES: GLOBAL lots of competing priorities Effective engagements and little Layers of management time to implement Ownership of risk the “If rates were better I could Competing priorities “There are program spend more competing time on this Resilience requiremen rather
Slide 22: Vulnerabilities: Global
VULNERABILITIES: GLOBAL All Partners felt they could do Effective engagements more to increase Layers of management Resilience Ownership of risk of their people Competing priorities ‘’It is hard to ‘’It's too explain “It's too Resilience touchy-feely Resilience to touchy- and we're the cre
Slide 23: Leadership: Deepening Your Impact
LEADERSHIP: DEEPENING YOUR IMPACT Ineffective Making better I’m Not OK informed decisions engagement Weak signals Observing differently
Slide 24: Time to Stop: Break
TIME TO STOP BREAK 20 MINUTES Q \ fi acl
Slide 25: Weak Signals
WEAK SIGNALS
Slide 26: Weak Signals: Roundtable Discussion
WEAK SIGNALS: ROUNDTABLE DISCUSSION Question 1 Question 3 What did you What are the observe in the behaviours of Question 4 scenario that the individuals who What practical crew seems to have are effective at changes will you missed? What might reading weak make in your the implications be signals?
Slide 27: Weak Signals Roundtable
WEAK SIGNALS ROUNDTABLE
Slide 28: Weak Signals Plenary
WEAK SIGNALS PLENARY
Slide 29: Commitment 2: Identify and act on weak signals
WEAK SIGNALS Reflecti on Time COMMITMENT #2 IN LOGBOOK I WILL: IDENTIFY AND ACT ON WEAK SIGNALS THAT I SEE, SHARING THEM WITH MY MANAGEMENT TEAM(S) AND SEEK CONFIRMATION THAT ACTION HAS BEEN TAKEN
Slide 30: I'm Not OK
I’M NOT OK
Slide 31: I'm Not OK Breakout
I'M NOT OK BREAKOUT BREAK-CUL SESSICIN
Slide 32: I'm Not OK: Breakout Instructions
I’M NOT OK: BREAKOUT INSTRUCTIONS 1 EACH TABLE TO PLEASE FOLLOW YOUR SHELL TABLE HOST TO BEAU & JOLIE 2 PLEASE TAKE YOUR LOGBOOK WITH YOU 3 EACH (TABLE) GROUP IS ASSIGNED A DOUBLE SIDED A-FRAME 4 IN YOUR GROUPS PLEASE ADDRESS THE FOLLOWING QUESTIONS
Slide 33: I'm Not OK: Breakout Rooms
I’M NOT OK: BREAKOUT ROOMS Question 3 What practical Question 1 actions can you The crew are clearly take to address presenting some these vulnerabilities. vulnerabilities? Describe the Question 4 vulnerabilities and What are your why you think they reflections for have arisen? your own organization
Slide 34: I'm Not OK - Shell Health
I’M NOT OK - SHELL HEALTH SUSIE HILL GLOBAL HEALTH PROMOTION MANAGER
Slide 35: I'm Not OK - Shell Health
I’M NOT OK - SHELL HEALTH SUSIE HILL GLOBAL HEALTH PROMOTION MANAGER
Slide 36: We all have a state of mental health
Care for People We all have a state of ‘mental health’ Mental Struggli OK Thriving Excellin Ill ng g Health
Slide 37: ALL ACT
Care for People ALL ACT This is a simple way of remembering the steps we can take to support our team members.
Slide 38: New Care for People Modules
NEW CARE FOR PEOPLE MODULES 1. WE ALL HAVE MENTAL HEALTH 2. ALL ACT 3. SUPPORT STRUCTURES 4. PROMOTING GOOD MENTAL HEALTH AND WELLBEING, REDUCING STIGMA
Slide 39: Support
Care for People Support ©) twee hours a day, 365 days per year. Free, confidential, multilingual helpline for seafarers and their families available 24 ‘The Mission to Seafarers Caring for seafarers around the world https://www.missiontoseafarers.org/P ages/Category/health-and-w direct dial +44 20 7
Slide 40: Commitment 3: Implement the I'm Not OK resilience modules
I’M NOT OK Reflecti on Time COMMITMENT #3 IN LOGBOOK I WILL: DRIVE QUALITY AND CONSISTENT IMPLEMENTATION OF THE FOUR NEW “I’M NOT OK” RESILIENCE MODULES THAT ADDRESS WELFARE, AND CHECK THAT EACH OF THE VESSELS IN MY FLEET HAVE COMPLETED THEM
Slide 41: Reaching Back into Your Organization
REACHING BACK INTO YOUR ORGANIZATION
Slide 42: Reaching Back into Your Organization: Suggested Wording
REACHING BACK INTO YOUR ORGANIZATION: SUGGESTED WORDING I am at the 2019 Partners in Safety Conference in Houston and would like you to share your honest insights into some aspects of our safety culture which are being discussed here: your responses will be reviewed by me only, so I ask you to be th
Slide 43: Reaching Back into Your Organization: Instructions
REACHING BACK INTO YOUR ORGANIZATION: INSTRUCTIONS Please contact 4 individuals by email (here and now!) That you believe will provide honest and deep insights into the topics below: OR Think of 4 people Send them the 1 2 3 following email EXAMPLE INCLUDE: GM, VP, President DPA, CSO Head of HSE/Head
Slide 44: Reaching Back into Your Organization: Suggested Wording
REACHING BACK INTO YOUR ORGANIZATION: SUGGESTED WORDING I am at the 2019 Partners in Safety Conference in Houston and would like you to share your honest insights into some aspects of our safety culture which are being discussed here: your responses will be reviewed by me only, so I ask you to be th
Slide 45: Business as Usual?
BUSINESS AS USUAL?
Slide 46: Day 1 Close
DAY 1 CLOSE
Slide 47: Maritime Partners in Safety Conference 2019
MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT
Slide 48: Maritime Partners in Safety Conference 2019
MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT
Slide 49: Welcome Back on Deck
WELCOME BACK ON DECK
Slide 50: Karrie Trauth, Shell General Manager
KARRIE TRAUTH SHELL GENERAL MANAGER
Slide 51: Partners in Safety 4 Actions
PARTNERS IN SAFETY 4 ACTIONS Resilience Learning Visible engageme Modules and Felt nt 11 Leadership Tools 15 Maritime Partners in Safety Reflective Learning 500 Modules 9
Slide 52: Partners in Safety Activities in Numbers
PARTNERS IN SAFETY ACTIVITIES IN NUMBERS Shell Support to Partner 700 Verification Partners Conferenc visited Visits in 2018 es 34 1,100 Verification ALL Number of Visits CEO/Senior completed Leadership visits in Regional 2018 and start of Workshops Program / 7,000 & Engageme nts 31,000 25
Slide 53: Verification Visits: Global
VERIFICATION VISITS: GLOBAL Netherlands Germany United Kingdom Latvia China Canada Belgium Turkey South Korea United States France Spain Greece India Italy Thailand Philippines Oman Antigua and Barbuda Brunei Darussalam Malaysia Nigeria Indonesia Singapore Brazil Australia Argentina South Africa
Slide 54: Engagement: Structured Approach – Global Workshops
ENGAGEMENT: STRUCTURED APPROACH – GLOBAL WORKSHOPS/ ENGAGEMENT OVERVIEW Vancouver Seattle Aberdeen China London South Korea Portland Istanbul New York Japan Louisiana Athens India Hong Kong Houston Italy Thailand Dubai Nashville Philippines Vietnam Brunei Lagos Malaysia Singapore Brazil
Slide 55: Regional Performance Data: London
REGIONAL PERFORMANCE DATA: LONDON 100% 90 80 70 66 60 75 80 82 50 40 30 20 20 19 12 11 10 14 6 8 7 0 Visible and Felt Reflective Learning Resilience Leadership Learning Engagement Tool % of Partners effective implementation % of Partners with some implementation % of Partners with limited/no impleme
Slide 56: Regional Performance Data: Rotterdam
REGIONAL PERFORMANCE DATA: ROTTERDAM 100 90 80 70 55.8 60 81.0 79.6 78.4 50 40 30 27.5 20 12.6 13.8 14.5 10 16.7 6.3 6.7.0 7.1 0 Visible and Felt Reflective Learning Resilience Leadership Learning Engagement Tool % of Partners Effective Implementation of all 4 actions % of Partners with Implementati
Slide 57: Regional Performance Data: Singapore
REGIONAL PERFORMANCE DATA: SINGAPORE 100% 90% 80% 70% 59% 70% 60% 83% 83% 50% 40% 30% 36% 20% 30% 10% 17% 16% 4% 0% 1% 1% 1% V is ib l e an d F e lt L ea d er s h i p R efl ec t i v e L ea r n i n g L e ar n i n g E n g a g em en t Too l R es il ien c e % of Partners with effective implementation %
Slide 58: Regional Performance Data: Houston
REGIONAL PERFORMANCE DATA: HOUSTON 100 90 80 50 70 71 60 76 78 50 40 26 30 20 17 15 17 24 10 9 12 5 0 Visible and Felt Reflective Learning Resilience Leadership Learning Engagement Tool % of Partners with effective implementation % of Partners with some implementation % of Partners with limited/no i
Slide 59: Get Ready for the Day Ahead
GET READY FOR THE DAY AHEAD
Slide 60: Get Ready for the Day Ahead
GET READY FOR THE DAY AHEAD MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT N DAVE [DD time for the run ashore. Den recaption and Dinner
Slide 61: Are You Deepening Your Impact
ARE YOU DEEPENING YOUR IMPACT
Slide 62: Are You Deepening Your Impact?
ARE YOU DEEPENING YOUR IMPACT? What did you learn from the responses to the email? What impact did sending the email have?
Slide 63: Get Ready for the Day Ahead
GET READY FOR THE DAY AHEAD MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT
Slide 64: Observing Differently
OBSERVING DIFFERENTLY
Slide 65: Observing Differently
OBSERVING DIFFERENTLY Number one source of incidents Gaining deep insight into the culture, behaviors, conditions on the frontline (in the office and onboard your vessels) for: - Better informed decisions - More meaningful engagements; coaching your people to see more for themselves
Slide 66: Observing Differently
OBSERVING DIFFERENTLY 1. Define the frame. Depth. 2. Focus on safety. Look beyond the obvious. Seeing the invisible. 3. The more you look, the more you see. It takes time. - Observing good, bad and indifferent: What can you see? What else? - Look with others and call out what you see … building dept
Slide 67: Observing Differently – Part A - Groups
OBSERVING DIFFERENTLY – PART A - GROUPS Name Table Breakout Area Brian Kraus 1,2,3 & 4 Ballroom – Front John Barton 5,6 & 7 Foyer Al Hocking 8,9,10 &11 Ballroom – Back
Slide 68: Observing Differently Part B: Breakout Rooms
OBSERVING DIFFERENTLY PART B: BREAKOUT ROOMS Move to the breakout room – BEAU & JOLIE You are going to practice this technique twice, with different scenarios: - On shore in an office and a terminal - On board a vessel Your Shell Host will help guide you through the process.
Slide 69: Observing Differently Part B: Instructions
OBSERVING DIFFERENTLY PART B: INSTRUCTIONS First Poster – Office and Terminal (2 mins) - What do you see? - How many things did you identify? Second Poster – Onboard a vessel (20-25 mins) - Practice the observing differently technique - Your Shell Host will help guide you through the process
Slide 70: Observing Differently Plenary
OBSERVING DIFFERENTLY PLENARY
Slide 71: Final Leg of the Voyage
FINAL LEG OF THE VOYAGE
Slide 72: Voyage of Discovery: Making Better, More Informed Decisions
VOYAGE OF DISCOVERY MAKING BETTER, MORE INFORMED DECISIONS Question 2 Situations like this (near Question 1 miss, but high potential) How would you are playing out across describe the your operations - how do response to the you know about them? event? What actions do you take? Question 3 Underlying
Slide 73: Voyage of Discovery Roundtable
VOYAGE OF DISCOVERY ROUNDTABLE MAKING BETTER, MORE INFORMED DECISIONS
Slide 74: Voyage of Discovery Plenary
VOYAGE OF DISCOVERY PLENARY MAKING BETTER, MORE INFORMED DECISIONS
Slide 75: Sanchi Incident: Key Facts
SANCHI INCIDENT: KEY FACTS Panama flagged Iranian operated tanker, Sanchi, in collision with Hong Kong (Chinese) flagged Chinese operated bulk carrier CF Crystal. Sanchi burned for 4 days and sank on Jan 14th 2018. 32 crew members from the Sanchi lost their lives. Lessons for all of us including:
Slide 76: Sanchi Incident: A Timeline
SANCHI INCIDENT: A TIMELINE Time Sanchi CF Crystal 1942 3/O: “Yes, if I take any action, Question: Did you notice the CPA with I make everything worse. You SANCHI change after you changed know, they shall take action. course. They are the smaller vessels.” C/O: After I changed course, I noticed the
Slide 77: Sanchi Incident: A Timeline
SANCHI INCIDENT: A TIMELINE Time Sanchi CF Crystal 1942 3/O: “Yes, if I take any action, I make Question: Did you notice the CPA with SANCHI change everything worse. You know, they shall take after you changed course. action. They are the smaller vessels.” C/O: After I changed course, I noticed the
Slide 78: Sanchi Incident: A Timeline
SANCHI INCIDENT: A TIMELINE Time Sanchi CF Crystal 1942 3/O:“Yes, if I take any action, I make Question: Did you notice the CPA with SANCHI change everything worse. You know, they shall take after you changed course. action. They are the smaller vessels.” C/O: After I changed course, I noticed the C
Slide 79: Sanchi Incident: A Timeline
SANCHI INCIDENT: A TIMELINE Time Sanchi CF Crystal 1942 3/O:“Yes, if I take any action, I make everything worse. You Question: Did you notice the CPA with SANCHI change after you changed know, they shall take action. They are the smaller vessels.” course. C/O: After I changed course, I noticed the C
Slide 80: Sanchi Incident: A Timeline
SANCHI INCIDENT: A TIMELINE Time Sanchi CF Crystal 1942 3/O: “Yes, if I take any action, I make everything worse. You Question: Did you notice the CPA with SANCHI change after you changed know, they shall take action. They are the smaller vessels.” course. C/O: After I changed course, I noticed the
Slide 81: ba
ba
Slide 82: Voyage of (Self) Discovery?
VOYAGE OF (SELF) DISCOVERY?
Slide 83: Voyage of (Self) Discovery
VOYAGE OF (SELF) DISCOVERY Individually - Please list on your card the behaviors of the CEO. What are the CEOs bad What are the leadership CEOs good behaviors? leadership behaviors?
Slide 84: Voyage of (Self) Discovery Plenary
VOYAGE OF (SELF) DISCOVERY PLENARY
Slide 85: Voyage of (Self) Discovery
VOYAGE OF (SELF) DISCOVERY Identify the top 5 behaviors that you can improve on Score yourself (1-5) on your card against the selected behaviors Select ONE behavior that you will change which will have the greatest impact Capture your personal actions to deliver the change for that ONE behavior?
Slide 86: Voyage of (Self) Discovery: In Pairs
VOYAGE OF (SELF) DISCOVERY In Pairs Discuss the ONE behavior YOU have selected and the associated action YOU will take to make that change.
Slide 87: Will You Deepen Your Impact to Become an Exceptional Leader?
WILL YOU DEEPEN YOUR IMPACT TO BECOME AN EXCEPTIONAL LEADER?
Slide 88: Will You Deepen Your Impact
WILL YOU DEEPEN YOUR IMPACT SOME LEADERS LEARN… Nothing from mistakes… and they (and others) are destined to suffer the consequences of this over time. Small lessons from big mistakes. Big lessons from big mistakes. EXCEPTIONAL LEADERS… Learn big lessons from small mistakes. Coach their pe
Slide 89: What sort of leader are you?
DEEPENING YOUR IMPACT TO BECOME AN EXCEPTIONAL LEADER What sort of LEADER are YOU?
Slide 90: What sort of leader will you become?
DEEPENING YOUR IMPACT TO BECOME AN EXCEPTIONAL LEADER What sort of LEADER will YOU become?
Slide 91: Are you willing to become a better safety leader?
DEEPENING YOUR IMPACT TO BECOME AN EXCEPTIONAL LEADER Are YOU willing to do what it takes to become a BETTER safety leader?
Slide 92: Reaching Back into Your Organization Part 2
REACHING BACK INTO YOUR ORGANIZATION PART 2
Slide 93: Reaching Back into Your Organization: Instructions
REACHING BACK INTO YOUR ORGANIZATION: INSTRUCTIONS Please contact 4 individuals by email (here and now!) email the 4 individuals you emailed yesterday to arrange a 60-90 minute meeting/conference call within 14 days to define actions to address the themes you have been reflecting on over the course
Slide 94: Reaching Back into Your Organization: Example Email
REACHING BACK INTO YOUR ORGANIZATION WRITE THE EMAIL IN YOUR OWN WORDS – EXAMPLE BELOW Thank you for your inputs on the questions I posed yesterday. I am very keen for us to follow up on actions we might take to address the issues you identified and others I have become more aware of in the last 24
Slide 95: Commitments
COMMITMENTS OUR COMMITMENTS * INEFFECTIVE ENGAGEMENT * WEAK SIGNALS * IM NOT OK * OBSERVING DIFFERENTLY © MAKING BETTER, — MORE INFORMED DECISIONS. ( ! BN y Ne
Slide 96: 5 Commitments
5 COMMITMENTS COMMITMENT #1 IN LOGBOOK COMMITMENT #4 IN LOGBOOK I WILL: I WILL: IMPROVE THE CAPABILITY OF, AND REGULARLY CHECK PROGRESS EMPOWER, MY LEADERSHIP TEAMS TO AGAINST THE ACTIONS AND ITEMS I DRIVE QUALITY IMPLEMENTATION OF THE 4 HAVE LISTED IN MY LOGBOOK. ACTIONS AND IMPROVE COMMUNICATIONS
Slide 97: The Log Book
THE LOG BOOK
Slide 98: The Voyage: Deepening Your Impact
THE VOYAGE : DEEPENING YOUR IMPACT Ineffective Making better I’m Not OK informed decisions engagement Weak signals Observing differently
Slide 99: Closing
CLOSING
Slide 100: Deepen Your Leadership Impact
YOUR LEADERSHIP DEEPEN YOUR IMPACT
Slide 101: Goodbye & Safe Travels
\ g > ; Ze = * e = LT PP. ——— GOODBYE & SAFE TRAVELS
Slide 102: Maritime Partners in Safety Conference 2019
MARITIME PARTNERS IN SAFETY CONFERENCE 2019 LEADERSHIP: DEEPENING YOUR IMPACT
Slide 103: Slide 103