Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (June 2022)
12 slides from Ing Groep's investor day presentation, Jun 13, 2022
Slide 1: ING Investor Update 2022 Retail Banking
ING Investor Update 2022 Retail Banking 13 June 2022
Slide 2: Serving 37 million customers in 11 countries
Serving 37 million customers in 11 countries A diversified footprint Provides for well-balanced growth Total retail customers* 1Q2022 (in mln) Total customer balances including assets under management and e-brokerage (in € bln) CAGR 0.2 +4.4% 1,198 1,010 197 127 475 553 NPS #1 in 6 2.8 408 448 out o
Slide 3: A track record of delivering value
A track record of delivering value Superior customer experience Digital leadership +2.9 mln primary 91% interactions customers via mobile +5.8% CAGR 2017-2021 in 2021, versus 63% in 2017 Return on equity 15.8% average over 2017-2021 based on 12.5% CET1 Non-liability income* Cost discipline €+2.0 bln
Slide 4: Mastering digital leadership is our bread and butter
Mastering digital leadership is our bread and butter Mobile is the main channel And is becoming more personalised Helping to boost mobile sales Total number of interactions with ING (in bln) % personalised customer interactions Mobile sales* x2.3 x3 x3.5 6.9 26% 97 47% 3.0 of sales 91% 9% 28 is mobi
Slide 5: Providing a superior customer experience is in our DNA
Providing a superior customer experience is in our DNA Leads to a higher NPS and more A superior customer experience Supported by digital capabilities primary customers NPS ambition Personalised interactions Relevant Green products #1 NPS in all countries Primary customers Mobile onboarding Easy Mob
Slide 6: Income diversification strengthens our revenue resilience
Income diversification strengthens our revenue resilience Strong fee growth With additional runway Leading to continued growth Growing primary customers ▪ Primary customers buy 2x more products, including fee-products such as investment products and insurance Growing fee generating products +9.4% ▪
Slide 7: Retail Netherlands – a digitally led universal bank
Retail Netherlands – a digitally led universal bank Digitally led bank Delivering value Focus Sustainability Digital customer base* Fee income ▪ Supporting energy transition of our clients with launch of >80% +7% sustainable products of 4.5 mln primary CAGR 2019-2021 ▪ Improving our impact on financ
Slide 8: Retail Belgium – transforming our franchise to make banking easier
Retail Belgium – transforming our franchise to make banking easier Digital transformation Delivering value Focus Sustainability Digital customer base* Fee income ▪ Supporting energy transition of our clients with launch of >70% +18% sustainable products of 1.1 mln primary CAGR 2019-2021 customers us
Slide 9: Retail Germany – a market leading digital bank with further room to grow
Retail Germany – a market leading digital bank with further room to grow A growth engine Delivering value Focus Sustainability CAGR 2017-2021 Digital customer base* ▪ Scale up green mortgage and investment product offering +23% ~85% fee income of 2.3 mln primary Income customers uses mobile +5% ▪ Le
Slide 10: Retail Other Challengers & Growth Markets – fast growing digital challenger banks
Retail Other Challengers & Growth Markets – fast growing digital challenger banks Fast growing banks The power of diversification Focus Sustainability Digital customer base* Our 3 largest non-eurozone countries ▪ Supporting energy transition of our clients with launch of ~90% sustainable products of
Slide 11: Roadmap to 2025 targets
Roadmap to 2025 targets Primary customers Total income Fee income Cost-to-serve ▪ Further improve ▪ Positive interest rates ▪ Primary customer ▪ Increase digitalisation customer experience ▪ Profitable lending growth of key customer ▪ Roll out green growth ▪ Grow investment journeys products ▪ Fee g
Slide 12: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are