Royal KPN NV · EURONEXT:KPN
Royal KPN NV — Koninklijke KPN — Q1 2010 Earnings Presentation
67 slides from Royal KPN NV's earnings presentation, Apr 27, 2010
Slide 1: First Quarter Results 2010
First Quarter Results 2010 27 April 2010
Slide 2: Safe harbor
Safe harbor Non-GAAP measures and management estimates This presentation contains a number of non-GAAP figures, such as EBITDA and free cash flow. These non-GAAP figures should not be viewed as a substitute for KPN’s GAAP figures. KPN defines EBITDA as operating result before depreciation and impair
Slide 3: Agenda
Agenda Chairman’s review Ad Scheepbouwer, Chairman and CEO Financial review Carla Smits-Nusteling, CFO Operating review Ad Scheepbouwer, Chairman and CEO Concluding remarks Ad Scheepbouwer, Chairman and CEO 3
Slide 4: Highlights Q1
Highlights Q1 Solid Q1 results, focus on EBITDA, cash flow and market shares • Continued EBITDA growth Dutch Telco business • Revenue growth and solid profitability at Mobile International • MTA proposals published for the Netherlands and Belgium • KPN obtained 2x10MHz of 2.6GHz spectrum in the Neth
Slide 5: Financial highlights Q1
Financial highlights Q1 • Financial performance – Revenues and other income of € 3,277m, down 3.5% y-on-y – EBITDA of € 1,323m, up 7.2% y-on-y – Capex of € 335m – FCF of € 228m, including tax prepayment – Earnings per share of € 0.28, up 47% y-on-y • Continued focus on shareholder returns – € 1.0bn
Slide 6: Outlook for 2010 and 2011 confirmed
Outlook Outlook for 2010 and 2011 confirmed Reported 2009 Outlook 2010 Revenues and € 13.5bn In line with 2009 other income Outlook 2011 € 5.2bn > € 5.5bn EBITDA Incl. real estate: Incl. real estate: Growth in EBITDA, € 56 mn Not material free cash flow and dividend per share Capex € 1.8bn < € 2bn D
Slide 7: Frequency auctions - The Netherlands and Belgium
Frequency auctions - The Netherlands and Belgium Pursuing new spectrum as a cost efficient opportunity to upgrade networks • KPN has obtained 2 x 10MHz of spectrum in the 2.6GHz band – Total consideration of € 0.9m The • MNO’s, Tele2 and a combination of UPC/Ziggo have also obtained spectrum Netherl
Slide 8: MTA update
MTA update Glide paths for the Netherlands and Belgium proposed MTA glide paths • New MTA glide path proposed in April 2010 The € ct / min Current Sep ’10 Sep ’11 Sep ’12 Netherlands KPN 7.00 5.00 3.00 1.20 Vodafone 7.00 5.00 3.00 1.20 T-Mobile 8.10 5.00 3.00 1.20 • New MTA glide path proposed in Fe
Slide 9: Agenda
Agenda Chairman’s review Ad Scheepbouwer, Chairman and CEO Financial review Carla Smits-Nusteling, CFO Operating review Ad Scheepbouwer, Chairman and CEO Concluding remarks Ad Scheepbouwer, Chairman and CEO 9
Slide 10: Group results Q1 '10
Group results Q1 ’10 Strong growth in EBITDA, in spite of revenue headwinds €m Q1 ’10 Q1 ’09 % • Lower revenues and other income Revenues and other income 3,277 3,396 -3.5% – Sale of businesses € 28m – Regulatory impact of ~€ 75m Operating expenses 2,484 2,764 -10% – € 51m decrease at Getronics 1 –
Slide 11: Group cash flow Q1 '10
Group cash flow Q1 ’10 Free cash flow impacted by tax prepayment and normal seasonality €m Q1 ’10 Q1 ’09 % • Free cash flow of € 228m in Operating profit 793 632 25% Q1 ’10, up € 284m Depreciation and amortization1 530 602 -12% – Higher operating profit Interest paid/received -259 -158 -64% – Intere
Slide 12: Analysis - Dutch Telco business
Analysis - Dutch Telco business Continued EBITDA growth due to maintained focus on customer value and costs €m Revenues and other income • Revenues and other income down -3.6% 3.6% y-on-y in Q1 – Continued pressure on traditional business – ~2.5% impact from regulation; 1,824 1,838 WPC, roaming and
Slide 13: Opex development Dutch Telco business
Opex development Dutch Telco business Continued Opex reduction reflected in both fixed and variable costs €m Dutch Telco Opex (Illustrative) • Reduction in traffic related costs from € 75m ~€ 280m 3,990 lower MTA and roaming rates 3,915 3,638 • More efficient SAC/SRC spend, focusing on customer valu
Slide 14: Financial review - Dutch Telco business by segment
Financial review - Dutch Telco business by segment All segments contributing to solid profitability €m 23.7% 26.9% 26.0% 24.0% 26.9% • Revenues impacted by continued Consumer decrease in voice wireline and regulation 1,031 1,042 1,018 1,004 969 • Additional impact wireless from migrating debitel cus
Slide 15: Financial review - the Netherlands by segment
Financial review - the Netherlands by segment Ongoing revenue pressure at Getronics, turnaround iBasis €m • Revenues and other income down 9.7% y-on-y in Q1 ’10 Getronics (existing) 6.4% 6.9% 6.1% – Continued impact from downturn • EBITDA margin of 6.1% in Q1 ’10 528 – Satisfactory margin in Q1 vs.
Slide 16: Analysis - Mobile International
Analysis - Mobile International Continued service revenue growth with solid profitability Wireless service €m • Wireless service revenues up revenues 2.8% y-on-y 902 943 975 956 927 • Continued market outperformance in Q1 in Belgium, in line performance expected in Germany Q1 '09 Q2 '09 Q3 '09 Q4 '0
Slide 17: Financial review - Mobile International by segment
Financial review - Mobile International by segment Continued revenue growth with solid margins €m 41.6% 41.8% 42.4% 41.8% 41.8% • Revenues and other income down Germany 0.8% y-on-y, strong margin of 41.8% • Wireless service revenues down 0.7%, incl. ~3.5% regulatory impact 797 819 791 774 768 • Incr
Slide 18: Group financial profile
Group financial profile No significant changes in financial profile in Q1 2010 € bn Debt Financing policy 14.5 13.6 13.7 13.8 13.8 2.5x 2.3 2.3 2.3 2.0x 11.7 11.8 11.7 2.1 2.2 11.1 11.4 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Gross Debt Net Debt Net Debt / EBITDA1 Finan
Slide 19: Agenda
Agenda Chairman’s review Ad Scheepbouwer, Chairman and CEO Financial review Carla Smits-Nusteling, CFO Operating review Ad Scheepbouwer, Chairman and CEO The Netherlands International Concluding remarks Ad Scheepbouwer, Chairman and CEO 19
Slide 20: Consumer market strategy
Consumer market strategy Key elements in value maximizing strategy Strategy Mobile data Mobile strategy • Focus on profitable smartphone • Optimization of market value vs. n io segment market share ut Br r ib an Value – KPN has above fair share in • Keeping close eye at market position st ds smartph
Slide 21: Operating review - Consumer wireless
Operating review - Consumer wireless1 Service revenues down 6.7%, impacted by regulation and debitel migration €m • ~€ 10m impact from migrating debitel Service customers in recent quarters 465 477 460 453 revenues 434 • ~5% impact from regulation • Partly offset by continued data growth Q1 '09 Q2 '
Slide 22: Operating review - Consumer wireline
Operating review - Consumer wireline Net line loss stable at 35k in Q1, supported by fiber and IPTV uptake X 1,000 Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 • PSTN/ISDN line loss stable at PSTN/ISDN manageable levels loss -77 • Outflow to cable stable compared to -92 -83 -87 -87 previous quarters • Continu
Slide 23: Operating review - Business wireless
Operating review - Business wireless Satisfactory performance of wireless services €m 247 246 234 247 248 • Service revenues flat y-on-y – € 11m impact from regulation Service – € 4m tailwind from debitel customers revenues • Strong data growth • Successful Dongel campaign, stronger Q1 '09 Q2 '09 Q3
Slide 24: Operating review - Business wireline
Operating review - Business wireline Negative trend in line with previous quarters €m • Continued impact from economy, underlying revenue trend in line with previous quarters Revenues1 374 371 359 361 376 • Stable rate of decline in traditional services • € 19m release of deferred connection Q1 '09
Slide 25: Operating review - Getronics
Operating review - Getronics Impact of economic downturn remains, on track for EBITDA uplift in 2010 €m Revenues and other income down 9.7% • Continued top-line pressure, mainly due to (Existing operations) economic downturn -13% – The Netherlands down 13% y-on-y in Q1 525 528 537 – International up
Slide 26: Agenda
Agenda Chairman’s review Ad Scheepbouwer, Chairman and CEO Financial review Carla Smits-Nusteling, CFO Operating review Ad Scheepbouwer, Chairman and CEO The Netherlands International Concluding remarks Ad Scheepbouwer, Chairman and CEO 26
Slide 27: Operating review - Belgium
Operating review - Belgium Service revenues up 9.7%, driven by BASE and regional focus Net adds • Continued growth in postpaid net adds 3.5 3.5 3.6 3.6 3.6 following simplified BASE portfolio and segment targeting – Portfolio compares favourably with 39 competitor offerings 38 29 34 32 24 – Strength
Slide 28: Operating review - Germany
Operating review - Germany Gradually increasing commercial efforts to drive future service revenue growth Net adds • Gradually increasing commercial efforts 18.2 18.7 19.0 19.3 18.0 – Net adds of 303k in Q1 ’10 – Decline in postpaid due to E-Plus brand, offset by ongoing growth BASE & wholesale 462
Slide 29: Germany strategic progress
Germany strategic progress Continued progress in identified strategic cornerstones • “Mein BASE ” launched in February with strong advertising campaign BASE • Simple € 0 contract with full flexibility to add, switch & drop components relaunch • Re-engineered commissioning, incentivizing customer lif
Slide 30: Operating review - RoW
Operating review - RoW Focus in 2010 on further stimulating growth Spain • Growth mainly driven by Simyo • Increased focus on postpaid which drives topline further • Continued focus on improving terms and conditions from network provider • Growth from KPN’s international brands France – Simyo: Accel
Slide 31: Operating review - iBasis
Operating review - iBasis Focus on revenues and profitability, first signs of turnaround by new management Operational performance Progress Minutes 3.8 3.8 3.5 3.2 3.5 • Increased traction of iBasis turnaround – Substantial revenue growth improvement Q1 ’10 versus Q4 ’09 – Closer cooperation with KP
Slide 32: Agenda
Agenda Chairman’s review Ad Scheepbouwer, Chairman and CEO Financial review Carla Smits-Nusteling, CFO Operating review Ad Scheepbouwer, Chairman and CEO Concluding remarks Ad Scheepbouwer, Chairman and CEO 32
Slide 33: Concluding remarks
Concluding remarks • Continued EBITDA growth Dutch Telco business • Revenue growth and solid profitability at Mobile International • MTA proposals published for the Netherlands and Belgium • KPN obtained 2x10MHz of 2.6GHz spectrum in the Netherlands • Continued focus on shareholder returns, € 1bn sh
Slide 34: Q&A
Q&A
Slide 35: Annex
Annex For further information please contact KPN Investor Relations Tel: +31 70 44 60986 Fax: +31 70 44 60593 ir@kpn.com www.kpn.com/ir
Slide 36: Analysis of results
Analysis of results Key items worth mentioning in results interpretation €m Q1 ’10 Q1 ’09 Revenue effect MTA tariff reduction Group -55 -25 EBITDA effect MTA tariff reduction Group -20 -10 Book gain on sale of real estate W&O 2 8 Restructuring charges Group -7 -6 Restructuring charges Getronics -3 R
Slide 37: MTA regulation
MTA regulation € cents per minute 1 July ’09 1 Sep ’10 1 Sep ’11 1 Sep ’12 KPN 7.00 5.00 3.00 1.20 The Netherlands Vodafone 7.00 5.00 3.00 1.20 T-Mobile 8.10 5.00 3.00 1.20 Avg. asymmetry 1.10 0.00 0.00 0.00 • MTA tariffs valid from 1 April 2009 until 30 November 2010 Germany – T-Mobile / Vodafone l
Slide 38: Impact MTA reduction
Impact MTA reduction €m Q1 ’10 Q1 ’09 1 1 Revenues EBITDA Revenues EBITDA Germany -21 -10 - - Belgium - - -7 -5 Rest of World - - - - Mobile International -21 -10 -7 -5 Consumer -18 -8 -11 -4 Of which: Mobile Wholesale -1 -1 -2 -1 Business -11 -2 -5 -1 Wholesale & Operations -9 - -5 - The Netherland
Slide 39: Restructuring charges
Restructuring charges €m Q1 ’10 Q1 ’09 Germany - - Belgium - - Rest of World - - Mobile International - - Consumer -1 1 Business - - Getronics - -3 Wholesale & Operations -3 -2 The Netherlands -4 -4 Other -3 -2 KPN Group -7 -6 39
Slide 40: Operating expenses
Operating expenses €m Q1 ’10 Q1 ’09 % Salaries and social security contributions 506 546 -7.3% Cost of materials 205 209 -1.9% Work contracted out and other expenses 1,116 1,231 -9.3% Own work capitalized -24 -21 14% Other operating expenses 151 197 -23% Depreciation1 348 392 -11% Amortization1 182
Slide 41: Analysis operating expenses: Salaries & Cost of materials
Analysis operating expenses Salaries & Cost of materials €m Salaries Y-on-Y decrease • Reduction of own personnel Dutch Telco business 16.1% 15.9% 15.2% 15.7% 15.5% and Getronics Q-on-Q decrease • Reduction of own personnel Dutch Telco business 546 541 502 526 506 and Getronics Q1 ’09 Q2 ’09 Q3 ’09
Slide 42: Analysis operating expenses: Work contracted out & Other
Analysis operating expenses Work contracted out & Other €m Work contracted out Y-on-Y decrease 36.3% • Lower MTA & roaming costs due to regulatory tariff 34.7% 34.4% 34.1% 33.9% cuts • Reduction external personnel Dutch Telco business and Getronics • Disposal of SNT Belgium and SNT the Netherlands 1
Slide 43: Analysis operating expenses: Depreciation & Amortization
Analysis operating expenses Depreciation & Amortization €m Depreciation1 Y-on-Y decrease • Lifetime of mobile masts increased, lowering 11.6% 11.5% 11.6% 11.4% depreciation charges 10.6% • Lower purchase costs of PPE at W&O resulting in lower depreciation charges 392 391 384 383 348 Q-on-Q decrease
Slide 44: Personnel
Personnel • Decrease of 3,435 FTE y-on-y – Reduction of 1,440 FTE in the Netherlands (excl. Getronics) from all segments and due to 35,638 35,502 34,550 divestment of SNT Belgium and SNT the 33,148 Netherlands (Q4 ’09) 4,972 4,901 32,203 – Reduction of 1,486 FTE at Getronics, mainly 4,570 from dives
Slide 45: Tax
Tax P&L Cash flow Fiscal units (€ m) Q1 ’10 Q1 ’09 Q1 ’10 Q1 ’09 Dutch activities -109 -91 -549 -608 Getronics 1 10 -2 -2 German Mobile activities -23 -50 -1 -1 Belgian Mobile activities -9 -8 - - Other -2 -2 -2 -1 Total -142 -141 -554 -612 • Tax prepayment of € 543m in Q1 ’10 and € 598m in Q1 ’09 t
Slide 46: Net cash flow from operating activities
Net cash flow from operating activities €m Q1 ’10 Q1 ’09 Operating Profit 793 632 Depreciation, amortization and impairments 530 602 Interest paid -259 -158 Income tax paid -554 -612 Other income -5 -5 Share based compensation 6 6 Change in provisions -84 -42 Net cash flow from operating activities
Slide 47: Total cash flow
Total cash flow €m Q1 ’10 Q1 ’09 Net cash flow from operating activities 229 59 1 Capex -335 -456 Acquisitions -48 -80 Disposals real estate 7 14 Disposals other 78 47 Other -67 2 Net cash flow from investing activities -365 -473 Dividends paid - - Share repurchases -101 -315 Debt financing -101 1,4
Slide 48: Capex
Capex1 €m Q1 ’10 Q1 ’09 % Germany 74 142 -48% % Revenues Germany 9.6% 18% Belgium 13 18 -28% % Revenues Belgium 6.4% 9.4% Rest of World 1 1 0% % Revenues Rest of World 3.4% 6.3% Mobile International 88 161 -45% % Revenues Mobile International 8.8% 16% Consumer 72 53 36% % Revenues Consumer 7.4% 5.1%
Slide 49: Balance sheet
Balance sheet Assets Equity & liabilities € bn € bn 25.1 24.3 24.7 24.9 24.9 25.1 24.3 24.7 24.9 24.9 3.7 3.2 2.9 3.8 4.2 5.7 5.7 5.8 5.8 5.7 1.3 1.4 1.3 1.1 1.1 3 Goodwill Group equity 3.1 2.9 2.9 2.8 3.0 Licenses Provisions 7.5 7.5 1 14.4 13.8 15.5 14.7 14.4 7.7 7.7 7.6 Non-current PPE liabilities
Slide 50: Share repurchase progress
Share repurchase progress Date1 Value (€ m) Shares (m) Avg. share price (€) January - - - February 21.0 1.8 11.48 March 82.1 7.1 11.63 Q1 ’10 103.1 8.9 11.60 April2 142.1 12.5 11.38 Total 245.2 21.4 11.47 • € 1bn share repurchase program for 2010 started on 4 February 2010 – 10% executed by end of Q
Slide 51: Debt summary
Debt summary € bn Q1 ’10 Q4 ’09 Q1 ’09 Bonds 13.30 13.16 12.96 Eurobonds 11.61 11.60 10.62 Global bonds 1.69 1.56 2.34 Other debt 0.22 0.21 0.59 Other loans at Royal KPN1 0.16 0.16 0.14 Consolidated debt 0.06 0.05 0.45 Fair value financial instruments 0.25 0.45 0.08 Total debt 13.77 13.82 13.63 – of
Slide 52: Debt portfolio
Debt portfolio Breakdown of € 13.8bn gross debt1 12% 75% Financial Global bonds Other instrum ents 13% 12% 2% 2% EUR USD2 GBP2 7% Eurobonds 84% 93% Fixed Floating (incl. swapped) 1 Book value of interest bearing financial liabilities plus the fair value of financial instruments related to these fina
Slide 53: Consumer voice market
Consumer voice market1 m Q1 ’10 Q4 ’09 Q1 ’09 KPN PSTN / ISDN 1.92 2.02 2.27 Wholesale Line Rental (WLR) 0.41 0.41 0.42 Total traditional voice 2.33 2.43 2.69 KPN VoIP 1.26 1.23 1.16 Cable VoIP 1.60 1.52 1.33 Alternative DSL VoIP 0.41 0.40 0.36 Total VoIP 3.27 3.15 2.85 Mobile-only 1.25 1.25 1.17 To
Slide 54: Infrastructure
Infrastructure Deploying mix of technologies going forward ADSL on copper VDSL from FttC FttH Wireless central office (VDSL-CO) Central office Central office (ADSL2+) (VDSL2) ODF1 Street Street Street cabinet cabinet cabinet up to 20 Mb/s down up to 40 Mb/s down 30-50 Mb/s down >100 Mb/s >14 Mb/s do
Slide 55: Unbundling tariffs
Unbundling tariffs Unbundling in current network Category Monthly tariff Line sharing (LLU)1 € 0.10 / line MDF Node SDF Fully unbundled (LLU)1 € 6.52 / line colocation KPN / Telco MDF colocation1 € 776.40 / footprint / year ~28,000 1,350 street cabinets local exchanges MDF backhaul1 Commercial prici
Slide 56: Spectrum Germany
Spectrum Germany in MHz Current allocation Auction 2010 Band T-Mobile Vodafone E-Plus O2 Total Blocks Total 800 MHz - - - - - 6 blocks 2 x 5 60 900 MHz 2 x 12.4 2 x 12.4 2x5 2x5 70 - - 1800 MHz 2x5 2x5 2 x 17.5 2 x 17.5 90 5 blocks 2 x 5 50 4 blocks 2 x 5 2.1 GHz 2 x 10 2 x 10 2 x 10 2 x 10 80 1 blo
Slide 57: Service revenue growth Mobile International
Service revenue growth Mobile International Service revenue growth Germany1 Service revenue growth Belgium1 11.0% 9.7% 9.7% 7.7%7.7% 7.5%7.5% 6.2% 6.2% 4.1% 4.1% 2.6% 2.3% 2.2% 3.1% 1.4% 0.0% -0.4% -0.7% -1.3% Q1 '09 Q2 '09 Q3 '09 Q4 '09 Q1 '10 Q1 ’09 Q2 ’09 Q3 ’09 Q4 ’09 Q1 ’10 Reported Underlying
Slide 58: Dutch wireless services disclosure
Dutch wireless services disclosure Q1 ’10 Q4 ’09 Q1 ’09 Service revenues (€ m) 740 758 767 − Consumer 434 453 465 − Business 248 247 247 − Other Dutch activities1 58 58 55 SAC / SRC (€) − Consumer 183 183 139 − Business2 255 272 289 1 Indicates amongst others Mobile Wholesale NL, Simyo and visitor r
Slide 59: KPIs Consumer Wireline Voice & TV
KPIs Consumer Wireline Voice & TV Voice Q1 ’10 Q4 ’09 Q1 ’09 Market share – Voice1 >50% ~55% ~55% – Traditional voice2 >80% >80% >75% – VoIP3 37% 38% 41% Market penetration VoIP3 55% 53% 49% Access lines (x 1,000) 3,164 3,234 3,413 – VoIP3 (packages broadband and voice) 1,246 1,215 1,147 Net line lo
Slide 60: KPIs Consumer Broadband & Fiber
KPIs Consumer Broadband & Fiber Broadband Q1 ’10 Q4 ’09 Q1 ’09 Market penetration Broadband1 83% 83% 81% Market share Broadband ISP2 42% 42% 43% Broadband ISP customers2 (x 1,000) 2,584 2,575 2,565 Broadband ARPU (€) 31 31 31 Fiber Q1 ’10 Q4 ’09 Q1 ’09 Subscribers 31 16 2 – FttC (x 1,000) 10 5 0 – F
Slide 61: KPIs Consumer Wireless & Mobile Wholesale NL
KPIs Consumer Wireless & Mobile Wholesale NL Wireless Q1 ’10 Q4 ’09 Q1 ’09 – Customers1 (x 1,000) 6,079 6,523 6,821 – Service revenues (€ m) 434 453 465 – ARPU (€) 23 23 23 – MoU2 (originating, terminating) 109 109 105 – SAC/SRC (€) 183 183 139 Mobile Wholesale NL Q1 ’10 Q4 ’09 Q1 ’09 Customers (x 1
Slide 62: KPIs Business Infrastructure services
KPIs Business Infrastructure services Wireline & Data Q1 ’10 Q4 ’09 Q1 ’09 Market share voice1 >45% >45% ~50% 1,446 Access lines (x 1,000) 1,446 1,469 1,565 – PSTN 682 691 735 – ISDN 735 749 803 – VoIP 21 21 19 Business DSL 145.4 141.8 126.9 Traditional voice ARPU (€) 57 51 52 − Access2 32 27 27 − T
Slide 63: KPIs Business Wireless services
KPIs Business Wireless services Wireless Q1 ’10 Q4 ’09 Q1 ’09 – Customers (x 1,000) 1,712 1,662 1,592 – of which data users 47% 48% 42% – Service revenues (€ m) 248 247 247 – ARPU (€) 49 50 53 – MoU (originating, terminating) 211 216 226 – SAC/SRC (€) 255 272 289 63
Slide 64: KPIs Getronics & iBasis
KPIs Getronics & iBasis Q1 ’10 Q4 ’09 Q1 ’09 Service revenues (€ m) 419 477 445 Workspaces (in m) – Serviced IT workspaces 1.7 1.8 1.7 – Serviced Voice workspaces 0.6 0.6 0.6 ICT Services Q1 ’10 Q4 ’09 Q1 ’09 Housing & Hosting (x 1,000) − Housing services (# m2) 25.0 25.0 24.9 − Hosting services (#
Slide 65: KPIs Wholesale & Operations
KPIs Wholesale & Operations Wholesale & Operations Q1 ’10 Q4 ’09 Q1 ’09 Retail voice (without ADSL) 3,335 3,459 3,804 Local loop (x 1,000) MDF access lines1 3,725 3,743 3,751 – of which line sharing2 1,304 1,374 1,548 Unbundling3 (m) 1.1 1.1 1.1 – Shared unbundled lines 0.2 0.2 0.3 – Fully unbundled
Slide 66: KPIs Germany
KPIs Germany Q1 ’10 Q4 ’09 Q1 ’09 Market share1 – Service revenue 15.4% 15.5% 15.4% – Base 17.6% 17.3% 16.4% Customers (x 1,000) 19,290 18,987 18,038 – Postpaid 6,764 6,768 6,739 – Prepaid 12,526 12,219 11,299 Service revenues (€ m) 729 751 734 ARPU (€) 13 13 14 – Postpaid 25 26 27 – Prepaid 6 6 6 N
Slide 67: KPIs Belgium (Mobile)
KPIs Belgium (Mobile)¹ Q1 ’10 Q4 ’09 Q1 ’09 Market share2 – Service revenue ~18% ~18% >16% – Base ~26% >25% >25% Customers (x 1,000) 3,566 3,578 3,497 – Postpaid 702 678 583 – Prepaid3 2,864 2,900 2,914 Service revenues (€ m) 169 171 154 ARPU (€) 16 16 15 – Postpaid 46 48 47 – Prepaid 8 9 8 Non-voic