Severn Trent Plc · LSE:SVT
Severn Trent — Investor Presentation (June 2012)
102 slides from Severn Trent's investor presentation, Jun 19, 2012
Slide 1: Making the right choices
Making the right choices Waste water services stakeholder workshop 19 June 2012
Slide 2: Making the right choices
Making the right choices Waste water services stakeholder workshop Simon Cocks Director, waste water services 19 June 2012
Slide 3: Introductory DVD
Introductory DVD
Slide 4: Today is part of a programme of consultation
Today is part of a programme of consultation We will use what you tell us today, together with the outcome of customer research, to develop a draft plan. 2011 2012 2013 2014 2015 JAS OND J FM AMJ JAS OND J FM AMJ JAS OND J FM AMJ JAS OND J FM 1. Shaping the 2. Shaping the 3. Balancing 4. Assessment
Slide 5: We will need to make trade-offs between priorities for 2015-20
We will need to make trade-offs between priorities for 2015-20 We cannot take decisions on waste water in isolation from other issues. A guide to help calibrate discussions today: • Each £50m capital we invest £1 change in customer bills • For every £5m operating expenditure spent (per year) £1
Slide 6: Water cycle and our consultation
Water cycle and our consultation Backdrop of future challenges: 1. Climate change 2. Population changes 3. Asset management 4. Affordability 6 | Waste Water Workshop 19062012 6
Slide 7: Keeping our sewers working well
Keeping our sewers working well Choices we have: • Sewer flooding and our impact on customers • Pollution incidents and our impact on the environment • Surface water management • Transfer of private drains and sewers • Asset management and an ageing asset base 7 | Waste Water Workshop 19062012
Slide 8: Ensuring healthy and sustainable rivers
Ensuring healthy and sustainable rivers The Water Framework Directive will have the biggest impact on our capital programme for wastewater improvements Choices: • Pace of Investment • Balance • The way we work together • Technical solutions or catchment approach 8 | Waste Water Workshop 19062012 8
Slide 9: Thank you
Thank you
Slide 10: Introduction from Green Issues Communiqué
Introduction from Green Issues Communiqué The role of GIC • Independent workshop facilitation • Ensuring the comments are noted • Production of the Stakeholder Participation Report Format for the day • Sessions 1 & 2: Keeping our sewers working well • Sessions 3 & 4: Ensuring healthy and sustainable
Slide 11: Agenda for the day
Agenda for the day Part 1 Keeping our sewers working well 10.20 - 10.30 Presentation: Background and current priorities 10.30 - 11.00 Round table workshop: Background and current priorities 11.00 - 11.05 Electronic voting: Current priorities 11.05 - 11.25 Coffee break 11.25 - 11.35 Presentation: Fut
Slide 12: Agenda for the day
Agenda for the day Part 2 Ensuring healthy and sustainable rivers 13.15 - 13.20 GIC introduction 13.20 – 13.30 Presentation: Background and current priorities 13.30 - 14.00 Round table workshop: Background and current priorities 14.00 - 14.05 Electronic voting: Current priorities 14.05 - 14.20 Coffe
Slide 13: Electronic voting
Electronic voting We want ite) know your views
Slide 14: Electronic voting: practice questions
Electronic voting: practice questions QA: Are you awake? 1. Yes 2. No 14 | Waste Water Workshop 19062012
Slide 15: Electronic voting: practice questions
Electronic voting: practice questions QB: How did you travel to the event? 1. By car 2. By train 3. Walked 4. Taxi 5. Bicycle 15 | Waste Water Workshop 19062012
Slide 16: Electronic voting: practice questions
Electronic voting: practice questions QC: Who are our stakeholders today? 1. Council officer or elected representative 2. Developer 3. Environmental / conservation group representative 4. Customer 5. Business group representative 6. Domestic customer representative 7. Regulator or national governmen
Slide 17: Electronic voting: practice questions
Electronic voting: practice questions QD: Are you a Severn Trent Water customer? 1. Yes 2. No 3. Rather not say! 17 | Waste Water Workshop 19062012
Slide 18: Making the right choices: Keeping our sewers working well
Making the right choices: Keeping our sewers working well Waste water stakeholder workshop Neerja Upadhyay, Waste Water Services, Infrastructure Strategy Manager 19 June 2012
Slide 19: Session 1: Background and current priorities 2010-2015
Session 1: Background and current priorities 2010-2015
Slide 20: The Severn Trent sewerage system – an overview
The Severn Trent sewerage system – an overview Our total sewerage network includes: • 91,000km of sewers and drains serve 3.2 million households • 4,300 combined sewer overflows – these act as relief points for when the flow in the combined sewers exceeds the capacity of the pipe and have consents t
Slide 21: The impact when things don't go right
The impact when things don’t go right SEWER FLOODING POLLUTION S e v e r i t y R a n g e 21 | Waste Water Workshop 19062012
Slide 22: Our current activities: focusing on our assets
Our current activities: focusing on our assets Understanding our Assets We are increasing our understanding of the sewer network. • £50m planned investment in 2010-15 on our CCTV programme and catchment solutions. Concrete - Condition Grade 4 Proactive Asset Management We repair, cleanse and remote
Slide 23: Our current activities: working with stakeholders
Our current activities: working with stakeholders Mitigation Protecting properties affected by internal flooding via mitigation – 73% internally flooded properties protected. Sustainable Drainage Proactively supporting construction of sustainable drainage solutions (SuDS) such as ponds or swales. So
Slide 24: We support the construction of sustainable drainage solutions
We support the construction of sustainable drainage solutions What is the issue? • When it rains sewers have to deal with flows which can be several times the normal flow. • Our sewers are under increasing pressure due to factors such as: • An increasing population spread over a wider area. • Greate
Slide 25: Our performance: sewer flooding registers
Our performance: sewer flooding registers We made significant progress in 2000-05. We are now finding the new and remaining properties require complex and increasing expensive solutions. 25 | Waste Water Workshop 19062012
Slide 26: Our performance: sewer flooding incidents
Our performance: sewer flooding incidents The number of incidents and causes is strongly linked to the weather 2007/08 A very wet year 2011/12 A very dry year 26 | Waste Water Workshop 19062012
Slide 27: Our performance: pollutions caused by sewers
Our performance: pollutions caused by sewers Category 1: Major impact Maintaining performance with relatively few incidents Category 2: Significant impact Maintaining performance with relatively few incidents Category 3: Minor impact Increasing trend over last four years. We have agreed an Environme
Slide 28: Our performance: pollutions and blockages
Our performance: pollutions and blockages Analysis of the top ten causes Top ‘hot spot’ areas within of pollution incidents the region Analysis of the causes of blockages 28 | Waste Water Workshop 19062012
Slide 29: Understanding our network better
Understanding our network better A case study Burton on Trent 21% - FSE have so… Grease trap outlet 79% - 21% - some Grease FSEs Trap Have no… Is this an appropriate grease trap? 79% - No Grease Trap Assessment of food establishments 29 | Waste Water Workshop 19062012
Slide 30: Transfer of private drains and sewers
Transfer of private drains and sewers Before 1 October 2011 Addition post-transfer Sewer length 54,000 km 37,000 km Current Ownership Post 2016 Private Pumping 3,100 Around 1,500 additional Stations Activity following transfer in October 2011: • We have dealt with incidents on these assets successfu
Slide 31: In Summary
In Summary In 2010-2015: • Our programme to deal with over 1500 sewer flooding problems • Our programme to reduce pollution incidents by about 30 each year ............................added approximately £4 to bills • Defra have estimated a £12 bill impact on bills due to PDaS, including a programme
Slide 32: Session 1: Current priorities Discussion questions
Session 1: Current priorities Discussion questions Q1: What are your views on our current approach? Q2: How can we work with other parties to help ensure our sewers work effectively? Q3: How should we manage previously private drains and sewers that have transferred into our ownership? 32 | Waste Wa
Slide 33: Electronic voting
Electronic voting We want ite) know your views
Slide 34: Session 1: Current priorities Electronic voting
Session 1: Current priorities Electronic voting Q4: Which of the following best describes your views on sewer flooding? 1. Sewer flooding is not acceptable and everything possible should be done to prevent it – no matter what the cost. 2. Sewer flooding is very serious, but not all cases are the sam
Slide 35: Session 1: Current priorities Electronic voting
Session 1: Current priorities Electronic voting Q5: Before this session how aware were you that the DG5 sewer flooding register was an historic incident register and not a ‘at risk’ register? 1. Completely unaware 2. Aware 3. Very aware 35 | Waste Water Workshop 19062012
Slide 36: Session 1: Current priorities Electronic voting
Session 1: Current priorities Electronic voting Q6: Were you aware of the impact sewer misuse has on sewer flooding and pollutions? 1. Completely unaware 2. Aware 3. Very aware 36 | Waste Water Workshop 19062012
Slide 37: Session 1: Current priorities Electronic voting
Session 1: Current priorities Electronic voting Q7:To what extent do you agree with this statement: “the ‘polluter pays’ concept should apply to the establishments responsible for sewer misuse” 1. Strongly disagree 2. Disagree 3. Neither agree nor disagree 4. Agree 5. Strongly agree 37 | Waste Water
Slide 38: Session 1: Current priorities Electronic voting
Session 1: Current priorities Electronic voting Q8: How should we bring our recently transferred sewers (37,000km) up to standard? 1 React and fix problems as they get reported, keeping bills low 2 Actively replace the worst or those most at risk (Defra have estimated a £12 bill impact which include
Slide 39: Session 2: Future choices – (2015 onwards)
Session 2: Future choices – (2015 onwards)
Slide 40: Consensus that risk based, proactive management is the way forward
There is consensus that risk based, proactive and sustainable management of the sewer network is the way forward A RISK BASED APPROACH TO FLOODING Report Ref. No. 11/WM/17/2 Pitt Review 2008 Water for Life: UKWIR -“A risk based approach to flooding” “...at some point we or future generations will co
Slide 41: The challenges we face
The challenges we face • Climate change Asset Age and Operational practices • Population growth • Property creep • Sewer misuse • Ageing sewer network Hydraulic sewer flooding 41 | Waste Water Workshop 19062012 41
Slide 42: What could this mean for sewer flooding?
What could this mean for sewer flooding? We would like you to consider: • Adopting a risk based approach: the extent and pace of the move from an incident based approach to a risk based approach. • The flood protection standard: should we consider consequence of failure or provide the same level of
Slide 43: Sewer flooding: A risk based approach
Sewer flooding: A risk based approach The current approach: • We deal with properties that have already been flooded and are on the register. • We have a standard approach to design for protection against: • 1 in 40 year storm for internal • 1 in 20 year storm for external • There is no scope to be
Slide 44: Sewer flooding: consequence of failure
Sewer flooding: consequence of failure • Single low lying properties • Low consequence • Low frequency • Minor issue with hydraulic capacity or local blockage • Major surcharge issue • More frequent flooding • High consequence of failure • Multiple properties affected • High frequency • Overland flo
Slide 45: Sewer flooding: What rate of change is appropriate?
Sewer flooding: What rate of change is appropriate? Severe flooding Today End of AMP6 ? End of S AMP7 ? e Minor flooding v e r i t y 45 | Waste Water Workshop 19062012
Slide 46: Our strategy looks at our assets and beyond
Our strategy looks at our assets and beyond Managing Our Research & Development Catchments Future Simcat Permitting Modelling Control At WFD Source Pilots Customer Trade Education Effluent Control Remote Upskill Monitor Our People Controlling Our Assets Increased Maintenance Lead Measures 46 | Waste
Slide 47: Controlling our assets
Controlling our assets Black Country Trunk Sewer - Real Time Asset Management CSO monitoring Black Country Trunk Sewer Investigation the Effective decision Alarm root cause support 47 | Waste Water Workshop 19062012
Slide 48: Controlling our assets: Ageing sewers
Controlling our assets Ageing sewers • The risk of failure is linked to the age of an asset. • Over 70% of our sewers are older than 50 years. • A high proportion were laid in the 1930’s. • It would take 1500 years at current rates to replace the current network. 2 • Our modelling indicates that a A
Slide 49: Customer education
Customer education Source control Customer Education ? Fitting of Grease Traps ? Food waste being discharged directly to sewer via macerator Grossly undersized grease trap Sustainable Solutions 49 | Waste Water Workshop 19062012
Slide 50: Summary
Summary Choices we have: • Sewer flooding and our impact on customers • Pollution incidents and our impact on the environment • Surface water management • Transfer of private drains and sewers • Asset management and an ageing asset base 50 | Waste Water Workshop 19062012
Slide 51: Striking the right balance
Striking the right balance The cost of controlling our assets and behavioral changes to control issues at source Options Relative Certainty of Cost outcome Increasing sewer capacity through new and extended sewers £££££ High (long term improvement) Sewer rehabilitation to maintain our existing asset
Slide 52: Session 2: Future choices Discussion questions
Session 2: Future choices Discussion questions Q9: Do you think moving towards a sewer flooding risk based approach (balancing incident frequency and consequence) is appropriate? Q10: How far and how fast should we go with reducing sewer flooding and pollutions? Q11: How quickly should we replace ou
Slide 53: Electronic voting
Electronic voting We want ite) know your views
Slide 54: Session 2: Future priorities Electronic voting
Session 2: Future priorities Electronic voting Q13: To what extent do you agree with the following statement? “STW should adopt a risk based approach to sewer flooding” 1. Strongly disagree 2. Disagree 3. Neither agree nor disagree 4. Agree 5. Strongly agree 54 | Waste Water Workshop 19062012
Slide 55: Session 1: Current priorities Electronic voting
Session 1: Current priorities Electronic voting Q14: How quickly should we aim to resolve the most severe internal flooding? 1. The short term (the next five years) 2. The medium term (now – 10 years) 3. The long term (now – 20 years) 4. Keep running with the risk. 5. Don’t know. 55 | Waste Water Wo
Slide 56: Session 2: Future priorities Electronic voting
Session 2: Future priorities Electronic voting Q15: How quickly should we aim to address the risk of pollutions? 1. Reduce pollution significantly over the next 5 years 2. Reduce pollution significantly over the long term 3. Keep running with the current risk. 4. Don’t know. CAT CAT3:1:Minor MajorIm
Slide 57: Session 2: Future priorities Electronic voting
Session 2: Future priorities Electronic voting Q16: On the basis that over 70% of our sewers are older than 50 years, and will need replacing, which of the following statements best represents your views? 1. If they are not causing a problem then why replace them now, even though bills may increase
Slide 58: Session 2: Future priorities Electronic voting
Session 2: Future priorities Electronic voting Q17: What do you think the right balance is between Severn Trent investing in its assets and all stakeholders making changes to control issues at source? 1 2 3 4 STW led action Third party with high behavioural degree of change with certainty, but lower
Slide 59: Thank you
Thank you
Slide 60: Agenda for the day
Agenda for the day Part 2 Ensuring healthy and sustainable rivers 13.15 - 13.20 GIC introduction 13.20 – 13.30 Presentation: Background and current priorities 13.30 - 14.00 Round table workshop: Background and current priorities 14.00 - 14.05 Electronic voting: Current priorities 14.05 - 14.20 Coffe
Slide 61: Making the right choices: Ensuring healthy and sustainable rivers
Making the right choices: Ensuring healthy and sustainable rivers Waste water stakeholder workshop Kara Owens, Waste Water Services, Non-Infrastructure Strategy Manager 19 June 2012
Slide 62: We are an integral part of the water cycle
We are an integral part of the water cycle 62 | Waste Water Workshop 19062012 62
Slide 63: There are many contributors to river water quality
There are many contributors to river water quality Domestic sewage Industrial Effluent 63 | Waste Water Workshop 19062012 63
Slide 64: Even though our rivers are the cleanest since the industrial revolution
Even though our rivers are the cleanest since the industrial revolution..... River Leam, Warwickshire (source: EA) | 64 Waste Water Workshop 19062012
Slide 65: We have been investing in river water quality improvements
We have been investing in river water quality improvements We have over 1000 sewage treatment works, over 3000 pumping stations and over 4000 combined sewer overflows in our region This investment has all been spent on meeting new environmental standards We have also been maintaining our asset base
Slide 66: Sewage treatment works investment
Sewage treatment works investment River Water Quality Improvements • Investing in new treatment processes to meet new standards New Technology • Investing in online instruments to provide real time asset data Asset Maintenance • Renewing & replacing our assets based on asset life and performance |
Slide 67: Sewage pumping stations and combined sewer overflows
Sewage pumping stations and combined sewer overflows Any discharges, whether permitted or not, will have an impact on river water quality. These discharges contribute to diffuse pollution sources. During 2010-15 we will be investing c£100m in these assets: • £97m on maintaining the existing asset pe
Slide 68: Protecting the environment in the headwaters of our catchments
And in the headwaters of our catchments we are protecting the environment from pollution • Partnership working to reduce the risk of water pollution through catchment management activities • Achieving a balance of environmental protection, good quality drinking water and sustainable agriculture • Re
Slide 69: So has our investment been working?
So has our investment been working? Overall our funding has been designed to sustain our current levels of performance unless specific environmental quality improvement needs have been identified No of Total Pollution Incidents % Source of Pollution Incidents 2008-12 We have experienced significant
Slide 70: Is our investment approach sustainable?
Is our investment approach sustainable? E.g. Barston STW, River Blythe Nov 1995 River Quality Std Ammonia treatment required Dec 1998 UWWTD Std £1m P Removal required Oct 2005 FFD/SSSI Std £3.3m Reduced P & Ammonia consent AMP 6 £1.9m WFD target to be set £??? Significant improvements made to river
Slide 71: Current strategy for environmental performance
Current strategy for environmental performance Managing Our Research & Development Catchments Future Simcat Permitting Modelling Control At WFD Source Pilots Customer Trade Education Effluent Control Remote Upskill Monitoring Our People Controlling Our Assets Increased Maintenance Lead Measures |
Slide 72: Summary
Summary • River water quality is a really complex area to manage with many different contributors • We have invested over £2.9bn in river water quality through maintenance and quality improvements • We have achieved huge improvements in river water quality, however, we have had some significant perf
Slide 73: Session 3: Current priorities Discussion questions
Session 3: Current priorities Discussion questions Q18: Were you aware of the improvements we have been making? Q19: What do you think of our current strategy and approach to investment? Q20: Do you think that our current investment approach is sustainable? Q21: Do you think our strategy currently f
Slide 74: Electronic voting
Electronic voting We want ite) know your views
Slide 75: Session 3: Current Priorities Electronic Voting
Session 3: Current Priorities Electronic Voting Q22: To what extent do you agree with the following statement? “We are currently investing enough money to improve river water quality” 1. Strongly disagree 2. Disagree 3. Neither agree nor disagree 4. Agree 5. Strongly agree 75 | Waste Water Workshop
Slide 76: Session 3: Current Priorities Electronic Voting
Session 3: Current Priorities Electronic Voting Q23: To what extent do you agree with the following statement? “STW currently has the right balance of investment between its different assets to improve river water quality” 1. Strongly disagree 2. Disagree 3. Neither agree nor disagree 4. Agree 5. St
Slide 77: Session 3: Current Priorities Electronic Voting
Session 3: Current Priorities Electronic Voting Q24: To what extent do you agree with the following statement? “STW should focus on its own assets rather than catchment solutions” 1. Strongly disagree 2. Disagree 3. Neither agree nor disagree 4. Agree 5. Strongly agree 77 | Waste Water Workshop 1906
Slide 78: Session 4: Future choices – (2015 onwards)
Session 4: Future choices – (2015 onwards)
Slide 79: The need for change
The need for change • Despite ongoing improvements we still see river ecology affected by pollution from many different sources. Moorland Runoff • Introduction of the Water Framework Directive moves from rigorous chemical measures of river water quality to ecological health. • The Water for Life whi
Slide 80: What is the Water Framework Directive (WFD)?
What is the Water Framework Directive (WFD)? The WFD aims for: • More naturally functioning water bodies • More sustainable use of water in rivers, groundwater and wetlands • Full range of water services with cleaner water for drinking, recreation, economic use • High quality habitats for wildlife T
Slide 81: Where are we at in the Midlands?
Where are we at in the Midlands? We have 915 water bodies in the Midlands region, split between the Severn and Humber districts. 22% of these met WFD good standard in 2009 (compared to 27% nationally). The challenge: • By 2015, at least 25% of water bodies in the Midlands are expected to reach WFD g
Slide 82: What are the reasons for failure?
What are the reasons for failure? • Severn Trent Water discharges are the primary reason for not achieving good standard in around 21% of water bodies. • The remaining discharges from our assets and outfalls may well be contributing to failure in the remaining water bodies. • 67% of issues with wate
Slide 83: It seems pretty straightforward, why are we talking about it?
It seems pretty straightforward, why are we talking about it? 2012 2013 2014 2015 AMJ JAS OND J FM AMJ JAS OND J FM AMJ JAS OND J FM STW 2. Shaping the 3. Balancing 4. Assessment and 5. Final Plan plan the plan Challenge Decision Draft Business Final Business Draft Final Ofwat Plan Plan Determinatio
Slide 84: Everyone is talking about the Water Framework Directive
Everyone is talking about the Water Framework Directive “The Water Framework Directive, adopted in 2000, provides the means for us to pursue our desire to have healthy, fully functioning ecosystems... “ “The Water Framework Directive (WFD) Water for Life, 2012 is arguably the most ambitious and “To
Slide 85: Severn Trent Water: delivering good status
Severn Trent Water: delivering good status Our aims: • We want to achieve the highest environmental standards at an acceptable cost to our customers. • We believe that this will be achieved through a combination of asset investment and catchment collaboration. • We are currently aiming to phase our
Slide 86: Our approach to our business plan & the Water Framework Directive
Our approach to our business plan & the Water Framework Directive Focus on the 21% Point Source Discharges where we have the greatest impact on achieving Good status (identified in reasons for failure) Then look at other water bodies where good status cannot be achieved without our input Understand
Slide 87: How might our approach look in practice?
How might our approach look in practice? • Approximately 65% of all the phosphorus in the Ecclesbourne comes from sewage treatment works. • Of which around 75% comes from Wirksworth STW 87 | Waste Water Workshop 19062012
Slide 88: The scenario and possible solution
The scenario and possible solution WFD Phosphorus Standard Current Phosphorus Concentration in the River Future Modelled Phosphorus Concentration in the River based on a typical 1mg/l consent • Chemical dosing and sandfilter on site = £600k • Sustainable compliance with WFD = Uncertain But could thi
Slide 89: What can Severn Trent Water do about this?
What can Severn Trent Water do about this? We have been working on many areas to ready ourselves: • Delivering current performance standards • Implementing trade effluent controls • Increasing customer education • Partnership working on a catchment basis • Balancing Carbon & Ecology programme • Rive
Slide 90: Our investment choices need to find the right balance
Our investment choices need to find the right balance between meeting the needs of customers and of the environment. River Water Quality options Relative Environmental Certainty of Cost benefit outcome Focus on source management of pollutants £ Medium Low e.g. manufacturers and trade effluent Contin
Slide 91: Summary
Summary • The Water Framework Directive challenges the way that we need to approach river water quality improvements • There is still much debate regarding the implementation of the WFD, and there are choices around pace and progress • Severn Trent have a real contribution to make to these improveme
Slide 92: Session 4: Future priorities Discussion questions
Session 4: Future priorities Discussion questions Q25:What do you think of our approach to building our business plan in relation to how we are addressing the Water Framework Directive? Q26:What levels of improvement would you want to see between 2015- 2020? And then 2020-2025? Q27:What do you think
Slide 93: Electronic voting
Electronic voting We want ite) know your views
Slide 94: Session 4: Future priorities Electronic voting
Session 4: Future priorities Electronic voting Q29:How much progress should Severn Trent make towards its share of achieving Good status between 2015 and 2020? Where on the following scale would you be? 1 2 3 4 5 No Moderate Resolve as progress progress much as is technically feasible 6. Don’t know
Slide 95: Session 4: Future priorities Electronic voting
Session 4: Future priorities Electronic voting Q30: The 2010-15 river quality improvement programme added £9 to bills What level of further addition to bills do you think is appropriate? 1 2 3 4 Little or no Similar Significant The impact on change in river improvement in improvement in the bill doe
Slide 96: Session 4: Future priorities Electronic voting
Session 4: Future priorities Electronic voting Q31: Our environmental programme will not be agreed until 2015. We need to consult on our business plan from April 2013. Which of the following options would you recommend? 1. Make the best assumptions we can to build a programme 2. Assume the same leve
Slide 97: Thank you
Thank you
Slide 98: Making the right choices
Making the right choices Waste Water stakeholder workshop Simon Cocks Director, Waste Water Services 19 June 2012
Slide 99: We will use what you tell us to develop a draft plan
We will use what you tell us to develop a draft plan Together with customer research, we will use your feedback to help prioritise what we do in 2015-2020 • We are consulting as we believe what you tell us will help us make a better plan. • But, we will need to balance competing priorities and make
Slide 100: Next steps
Next steps We will feed back to you: • A copy of Green Issues’ report will be available. • Our Water Forum will discuss this report. • We will keep you updated in a newsletter. • When we publish our draft plan in April 2013, we will explain how views have been taken into account, and if not, why not
Slide 101: You can still give us your views in writing
You can still give us your views in writing Making the right choices • Open for written responses until 31 July 2012 • www.severntrent.com/makingthe rightchoices Tell us how we did today • Please complete an evaluation form Keep up to date • By signing up for our newsletter at www.severntrent.com 10
Slide 102: Thank you
Thank you