Commonwealth Bank of Australia · ASX:CBA
Commonwealth Bank of Australia — Shareholder Meeting (October 2000)
22 slides from Commonwealth Bank of Australia's shareholder meeting presentation, Oct 26, 2000
Slide 1: 2000 Annual General Meeting
2000 Annual General Meeting Mr David Murray Managing Director www.commbank.com.au
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 26 October 2000. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice t
Slide 3: Speaker's Notes
Speaker’s Notes Speaker’s notes for this presentation are attached below each slide. To access them, you may need to save the slides into PowerPoint.
Slide 4: Banks with Capitalisation over USD15 billion
USD billion 50 100 150 0 CIT IG R HSOUP B BC $250 of A DE U UT BS SC AG HE -R E LLBAN G O K CH YD A S RB SC RL S+ H W SE NA AB BN T P P WE S AB ARI T N B AM AS RO NA B CBA ST AT ES TR EE RO T YA OF L CA BAN NA K DA Banks with Capitalisation over USD15 billion
Slide 5: Agenda
Agenda Commonwealth Bank Group Positioning Technology: Service and Efficiency Commonwealth Bank Group’s Imperatives
Slide 6: Commonwealth Bank Group Positioning
Commonwealth Bank Group Positioning
Slide 7: Size Compared to Global Banks
USD billion 100 150 0 50 CIT IG R HSOUP B BC of $250 b A DE U UT BS SC AG HE -R E LLBAN G O K CH YD S RB SC ARL S + HW E S N A BN ATW B PP ES AB ARI T N BA AM S RO USD15 billion NA Banks with market B ST AT ES CBA TR capitalisation greater than EE RO T YA Size Compared to Global Banks L 79c OF CA BA
Slide 8: International Comparison
International Comparison Commonwealth US UK Measure Bank Group 1 Banks 2 Banks 3 % % % Return 22.1 19.7 28.5 on Equity Return 1.08 1.64 1.26 on Assets Efficiency 54.7 59.8 49.1 ratio 1. Year to 30 June 2000 2. Quarter to 30 June 2000 3. Half Year to 30 June 2000
Slide 9: Global Performance
Global Performance Financial Institutions ranked by shareholder performance 1995-99 Rank Rank 1994-98 1 Aegon 1 2 Commonwealth Bank of Australia 17 3 Skandia 92 4 American Express 57 5 Mediolanum 6 6 Fortis 15 7 Robeco Group 95 8 Northern Trust 31 9 Bipop - Carire na 10 Citigroup 73 Source : Oliver,
Slide 10: Decreasing Margins
Decreasing 4.5% Margins $750 m $1.9bn 4.0% Implied Implied Loss of Loss of 3.5% Revenue Revenue 3.0% 2.5% J-95 D-95 J-96 D-96 J-97 D-97 J-98 D-98 J-99 D-99 J-00 Commonwealth Bank Group NIM Actual Commonwealth Bank Group NIM ‘95 Level
Slide 11: Technology: Service and Efficiency
Technology: Service and Efficiency
Slide 12: Customer Needs
Customer Needs Work Patterns Demographics Value Awareness Technology Value Awareness Diversification Channel Product Supplier Choice Choice Choice
Slide 13: Changing Banking Technology
Changing Banking Technology 1500’s 1880’s 1960’s TODAY 1970’s 1980’s
Slide 14: Technology Adoption
Technology Adoption Years to 50 Million Users Internet 4 TV 13 PC 16 Radio 38
Slide 15: Where We Are Now
Where We Are Now Measure Jun 99 Sept 00 Oct 00 (est) Retail Financial Services NetBank 89,400 433,000 471,000 HomePath - 63,000 69,000 MobileBank - 10,000 11,500 ComSec Online 60,000 165,000 185,000 Business Services 149,400 671,000 736,500 Diammond/eCommCorporate 6,100 7,500 8,000 Quickline 23,600
Slide 16: Internet: The Future Force
Internet: The Future Force Customers require • Immediacy • Choice • Depth of Knowledge The Consequence of this is: Skill building Investment in with Technology Technology For Shareholders of For Staff Financial Institutions
Slide 17: Commonwealth Bank Group's Imperatives
Commonwealth Bank Group’s Imperatives
Slide 18: Electronic Service Adaptation
Service Adaptation Millions of Transactions (not including Colonial) 1,800 NetBank Agencies 1,600 Telephone Banking 1,400 Other Bank 1,200 Customers 1,000 Direct Entries Electronic 800 EFTPOS* 600 ATM 400 200 Over the Counter 0 1994 1995 1996 1997 1998 1999 2000 * EFTPOS : Electronic Funds Transfer,
Slide 19: The Internet
The Internet Internet Protocol Everywhere Extend e-Procurement Extend Online delivery Multi-device delivery
Slide 20: Our People
Our People Focusing our talent through: Leadership Alignment Recognition
Slide 21: Colonial Integration
Colonial Integration The integration of Colonial into the Commonwealth Bank Group combines complementary businesses, not like businesses, and brings together the best people in the financial services sector ‘Non-Bank Financial ‘Bank of the Decade’ Institution of the Decade’ Australian Banking & Fina
Slide 22: Summary
Summary We must be globally competitive We must match new services to the capability of the technology and competition We must increase productivity to keep pace
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