Tata Communications Limited · NSE:TATACOMM
Tata Communications — Investor Day (June 2022)
86 slides from Tata Communications's investor day presentation, Jun 14, 2022
Slide 1: Investor Meet 2022
INVESTOR MEET 2022 14th June 2022
Slide 2: Safe Harbour
SAFE HARBOUR Some of the statements herein constitute “forward-looking statements” that do not directly or exclusively relate to historical facts. These forward-looking statements reflect our intentions, plans, expectations, assumptions and beliefs about future events and are subject to risks, uncer
Slide 3: Keynote Address
KEYNOTE ADDRESS Presented by A.S. Lakshmi Managing Director & Chief Executive Officer
Slide 4: Our Strategy: Drive Ahead
OUR STRATEGY FINANCIAL Truly Compliant Fit to Compete Fit for Growth FITNESS WHO WHAT HOW Customer focus Product to platform shift Right operating model with right Scalable and differentiated costs & agility GROWTH Segment focus offerings Delivering & monetising superior CX Prime Segment Automation,
Slide 5: Financial Fitness Performance Highlights
PERFORMANCE HIGHLIGHTS ALL KPI IMPROVEMENTS EBITDA Margin 25.3% 16.6% FY19 FY22 DELIVERED AHEAD FINANCIAL OF SCHEDULE 26% FY22 FITNESS P&L AND BALANCE ROCE % 8.3% FY19 SHEET FUTURE 1.6x READY TO SUPPORT OUR GROWTH Net Debt FY22 AMBITIONS / EBITDA 3.1x FY19
Slide 6: Customer Shifts
CUSTOMER SHIFTS WE CONTINUE TO BE RELEVANT ACROSS KEY CUSTOMER THEMES Customer case studies Large multi-national medical equipment manufacturer based in UK ENABLING BORDERLESS GROWTH Large Airline based in the Middle East ENHANCING PRODUCTIVITY AND EFFICIENCY • Integrated suite of BUILDING AGILITY b
Slide 7: Deeper with Fewer
CUSTOMER SHIFTS Million Dollar Club # of +33 DEEPER Accounts WITH Enterprise Revenue contribution +8% FEWER Digital Platform and Services 28% Fixed Revenue CAGR Review Period: FY19 to FY22
Slide 8: NPS Improvement FY22
CUSTOMER SHIFTS DELIVERING SUPERIOR IMPROVEMENT NPS ® CUSTOMER 84 EXPERIENCE IS OUR TOP PRIORITY FY22 NPS ® (Net Promoter Score)® is a customer satisfaction metric developed by Bain & Company
Slide 9: Product to Platform Shifts
PRODUCT SHIFTS PRODUCT TO PLATFORM SHIFTS STRENGTHENING OUR PORTFOLIO Next Gen Collaboration and Cloud and Media Connectivity Services Connected Solutions Cybersecurity • Video Connect • IZO™ Cloud – Financial • IZO™ Internet WAN • Media Ecosystem Cloud, IZO™ Kubernetes • ‘Bandwidth-on-Demand’ • Tat
Slide 10: Broadened Analyst Coverage
PRODUCT SHIFTS BROADENED ANALYST COVERAGE FY22: 18 Analyst Houses FOCUS ON PRODUCT DIFFERENTIATION FY20: 2 Analyst Houses
Slide 11: Our Commitments
OUR COMMITMENTS INNOVATION, AUTOMATION AND AI 1 2 OPTIMUS 3 CO-CREATION WITH ACTIVE ENGAGEMENT WITH CUSTOMERS 4 UNIVERSITIES AND START-UP ECOSYSTEM
Slide 12: Our Commitments: Sustainability
OUR COMMITMENTS SUSTAINABILITY INCREASING EMPLOYEE MULTIPLE BEST EMPLOYER ENGAGEMENT SCORE: RECOGNITION FY20 FY22 80% 86% PEOPLE INCREASE IN RENEWABLE ENERGY FOOTPRINT, IMPROVING ENERGY EFFICIENCY OF OUR DATA CENTERS, REDUCING WATER CONSUMPTION ▪ GOLDEN PEACOCK GLOBAL AWARDS – WINNER SUSTAINABILITY
Slide 13: Revisiting Our Finance Strategy
REVISITING OUR FINANCE STRATEGY Presented by Kabir Ahmed Shakir Chief Financial Officer
Slide 14: Finance Strategy Key Pillars
FINANCE STRATEGY KEY PILLARS Truly Fit to Fit to Winning Compliant Compete Grow Mix
Slide 15: Fit to Compete: EBITDA Margin
FIT TO COMPETE Medium term targets of a healthy balance sheet, growth in profitability and returns achieved ahead of time EBITDA Margin (%) A strong and robust balance sheet gives us FY18 14.4% the confidence to fund our growth ambitions FY19 16.6% FY20 19.3% Strong cash flows and profits have helpe
Slide 16: Fit to Compete: Return on Capital Employed
FIT TO COMPETE Medium term targets of a healthy balance sheet, growth in profitability and returns achieved ahead of time Return on Capital Employed (%) A strong and robust balance sheet gives us FY18 6.0% the confidence to fund our growth ambitions FY19 8.3% FY20 11.5% Strong cash flows and profits
Slide 17: Fit to Compete: Net Debt/EBITDA
FIT TO COMPETE Medium term targets of a healthy balance sheet, growth in profitability and returns achieved ahead of time Net Debt/EBITDA A strong and robust balance sheet gives us FY18 3.1 the confidence to fund our growth ambitions FY19 3.1 FY20 2.8 Strong cash flows and profits have helped us to
Slide 18: Fit to Compete: Earnings Per Share
FIT TO COMPETE Medium term targets of a healthy balance sheet, growth in profitability and returns achieved ahead of time Earnings Per Share (INR) A strong and robust balance sheet gives us FY18 -12 the confidence to fund our growth ambitions FY19 -3 FY20 -3 Strong cash flows and profits have helped
Slide 19: Fit to Compete: Dividend Per Share
FIT TO COMPETE Medium term targets of a healthy balance sheet, growth in profitability and returns achieved ahead of time Dividend Per Share (INR) A strong and robust balance sheet gives us FY18 6* the confidence to fund our growth ambitions FY19 4.5 FY20 4 Strong cash flows and profits have helped
Slide 20: Fit to Grow
FIT TO GROW Maximise current footprint while seeding new opportunities and Drive scale benefits, white space expansion DRIVE PROFITABLE GROWTH positive mix and margin expansion TataComm GROWTH Framework (RE)INVEST IN INFRASTRUCTURE Reinvest profits to increase SUSTAINED PROFITS AND AND INNOVATION in
Slide 21: Fit to Grow: Growth Framework
FIT TO GROW TataComm GROWTH Framework DRIVE PROFITABLE GROWTH Financial Fitness is an integral part of our reimagined strategy and our ambition of consistent double-digit growth TataComm GROWTH Expanding margins through driving profitable Framework growth and reinvesting towards building capabilitie
Slide 22: Fit to Grow: Model Benefits
FIT TO GROW Successful execution of this model will allow us to: DRIVE PROFITABLE GROWTH Continue investing in our infrastructure and platforms, including expanding our investment capacity Drive Innovation in our product portfolio to meet the future needs of our customers TataComm GROWTH Framework I
Slide 23: Strengthening Our Network Services
STRENGTHENING OUR NETWORK SERVICES Presented by Genius Wong Executive Vice President – Core & Next Gen Connectivity Services, Global Network Services and Chief Technology Officer
Slide 24: Our Strong India Market Leadership
OUR STRONG INDIA MARKET LEADERSHIP India Market Position* VPN Internet IPL NPL + Ethernet India DC-DC dedicated build *VPN/Internet /NPL + Ethernet ranking based on F&S report Published in Apr 22 | IPL market data basis activated capacity on India touching sub-sea cables| India Dc-DC Dedicated build
Slide 25: Growth Opportunity Ahead of Us
GROWTH OPPRTUNITY AHEAD OF US CAGR% 1% 5% 12% 2% 3% Product Global VPN Internet Access NPL Ethernet IPL Services Offering Services Services Services WE CONTINUE TO STRENGTHEN OURSELVES Increase Network Reach Introduced New and Enhanced Continuous Transformation & and Capillarity Services & Features
Slide 26: Focus on Continuous Expansion
FOCUS ON CONTINUOUS EXPANSION In 2 years, we doubled India Enterprise WAN coverage 1 Strong network coverage in DC-DC, Tier 1 and Tier 2 markets in India 2 Continue to increase network coverage in T3/T4 markets by building and partnering for more on-net fibre & wireless access 3 In FY22*, our India
Slide 27: On-Demand Industry Use Cases
ON-DEMAND INDUSTRY USE CASES Enabling customers to align their network with cloud consumption model by meeting dynamic bandwidth needs efficiently, in real-time, providing greater operational efficiency and expense management capability BFSI MEDIA ECOMMERCE / IT / ITES / RETAIL SERVICES Boosting pro
Slide 28: Network Transformation – Addressing the Shift to Cloud and Internet
NETWORK TRANSFORMATION – ADDRESSING THE SHIFT TO CLOUD AND INTERNET
Slide 29: Shift to Cloud-First, Internet-First SDN
SHIFT TO A CLOUD-FIRST, INTERNET FIRST SOFTWARE-DEFINED NETWORK INCREASED HYBRID NETWORKS WAN EDGE ADOPTION MOVING TO SDWAN PICKING PACE OF INTERNET AUTOMATION Helps organisations improve Helps simplify and standardise Helps Multi-Cloud (and Hybrid performance and cost provisioning, management and C
Slide 30: IZO Hybrid WAN and SDWAN Addressable Market
SHIFT TO A CLOUD-FIRST, INTERNET FIRST SOFTWARE-DEFINED NETWORK IZOTM Hybrid WAN IZOTM SDWAN Addressable Market CAGR* 2.6% 35% 2021 $63.9 bn $3 bn 2024 $69 bn $7 bn * Based on Gartner’s Comms Services Forecast, Q1 2022. IZO Hybrid WAN addressable market is defined as 20% of total MPLS market and all
Slide 31: All Internet Services Are Not Equal
ALL INTERNET SERVICES ARE NOT EQUAL How these services impact your business silently DEDICATED INTERNET Packet might not take the shorter path Traffic goes through many hops to the destinations No performance guarantee on end-to-end latency and packet delivery BROADBAND INTERNET Same issues as the d
Slide 32: IZO Internet WAN
IZOTM INTERNET WAN IZO™ INTERNET WAN – INTERNET YOU CAN DEPEND ON Multiple High Availability Deterministic Available in over Simple & Agile New Variants and Fast Routing 150 countries Management including Restoration extending with deep with Regional Dependable to Applications capillarity Control &
Slide 33: Awards & Recognition: IZO Hybrid WAN
AWARDS & RECOGNITION IZOTM Hybrid WAN Leader in Gartner Indian Cloud Magic Quadrant, Network Interconnect Services Services Global 2022 Company of the 9 Year Award TH YEAR IN A ROW
Slide 34: Towards a Cloud First, Secure First World
TOWARDS A CLOUD FIRST, SECURE FIRST WORLD Presented by Srinivasan CR Executive Vice President – Cloud & Cybersecurity Services Chief Digital Officer
Slide 35: Our SD-WAN Offering
OUR SD-WAN OFFERING Internet underlay and multi-cloud Globally ~60% of customers1 prefer a connectivity poses higher complexity and Managed Services Provider for their security risks SDWAN requirements Cloud Hosted | Dedicated Ready on Cloud Fully Managed Co-Managed Network Integrated SDWAN Managed
Slide 36: The SDWAN Competitive Landscape
THE SDWAN COMPETITIVE LANDSCAPE COMMUNICATION PROVIDERS GLOBAL SYSTEM INTEGRATORS CONVERGED SOLUTIONS PROVIDER NTT Wipro CATO Networks Orange Business Services Tech Mahindra Aryaka Verizon Cognizant Sify HCL Airtel WHY WE ARE WINNING We enable our customers through Our Global Network Unified Solutio
Slide 37: Anywhere Access
ANYWHERE ACCESS (CODE NAMED SPAED) Plug-and-play solution that enables Secure application access using available connectivity 1 3 60% Of enterprises want to swap out VPN for ZTNA2 70-76% Of SMEs driven by network cost savings and faster WAN deployment WHAT MAKES US THE RIGHT CHOICE Performance Relia
Slide 38: Digital Transformation Leading To
DIGITAL TRANSFORMATION LEADING TO Acceleration in Leading to increased With increased Cyber Adoption across Network Security Risks Multi-Cloud Decentralisation • High Availability Network Performance and Increased cyber threats • Better Ecosystem & economics managed better driving the need for Econo
Slide 39: Cloud & Cyber Security Services Overview
CLOUD & CYBER SECURITY SERVICES OVERVIEW CLOUD AND MANAGED HOSTING MANAGED SECURITY SERVICES OPPORTUNITY • Driven by Multi-cloud adoption • Customers opting for Cloud-based security • CSPs expected to manage multi-cloud • Network Transformation integrates Network complexity & Security • Increasing C
Slide 40: Cloud & Hosting Overview
CLOUD & HOSTING | OVERVIEW WORKLOADS WORKLOAD TYPE Highly Regulated Predictable High Variance SERVICE TYPE Managed Hosting Services Private Cloud (IPC) Public Cloud • Pay as per use • Dedicated • Platform Services • Multi-cloud management FEATURES • Add on managed Services (Kubernetes, DBaaS, • Mana
Slide 41: Competitive Landscape: Hosting
COMPETITIVE LANDSCAPE HOSTING CLOUD SYSTEM PROVIDERS RESELLERS INTEGRATORS NTT Global Data Progressive Wipro Centres (Netmagic) Orient Technologies Tech Mahindra CtrlS Embee DXC Technology Sify Minfy Hitachi MicroClinic Nxtra Data (Airtel) Bluepi InspiriSys ESDS
Slide 42: Competitive Landscape: Why We Are Winning
COMPETITIVE LANDSCAPE WHY WE ARE WINNING We bring to our customers: Flexibility - Integrated Services Help reduce TCO by up to across Cloud, Security, Network 30% and Bill Shocks & Collaboration Remain Compliant as per Unified Management using global/localised data privacy Tata Communications TCX re
Slide 43: Managed Security Services Overview
MANAGED SECURITY SERVICES | OVERVIEW Global India / Middle East1 Providing a fully Protect Network/ operational SOC- Network TX Advanced on-the-Cloud with Cloud - SOC Network Security requisite skills NEED NEED Tata Communications TCX India India Security for SOC modernisation workloads on & Operati
Slide 44: Competitive Landscape: India and International
COMPETITIVE LANDSCAPE COMPETITION IN COMPETITION IN INDIA INTERNATIONAL MARKETS NTT Global Data Centres (Netmagic) AT&T Airtel BT IBM Orange Business Services Deloitte Verizon Inspira Telefonica Tech
Slide 45: Competitive Landscape: Why We Are Winning
COMPETITIVE LANDSCAPE WHY WE ARE WINNING Integrated Offerings for Trusted Security Player – Proven Network and Security Services methodology of Design-Deploy-Manage & remote Shared SoC Services Model; Enhanced speed of Deployment of Solution leading to faster GTM for customer services Enhanced Portf
Slide 46: Our Roadmap to Enhance Customer Experience
OUR ROADMAP TO ENHANCE CUSTOMER EXPERIENCE (CX) BUYING JOURNEY PORTFOLIO ADDITIONS • Simplified buying • Increased focus on Threat hunting on SOCs process (AI/ML tools being deployed) • Self-provisioning • DevOps/DevSecOps management focus on • End to End Visibility industry-specific clouds • CX Fee
Slide 47: Secure Cloud Transformation for Financial Services Company
SECURE CLOUD TRANSFORMATION FOR FINANCIAL SERVICES COMPANY BUSINESS NEEDS SOLUTION BENEFITS BUSINESS EFFICIENCES IZOTM Financial Cloud AGILITY Agility on technology support to • Complete deployment & enhance market responsiveness migrations in <30 days competitiveness Managed Security Services PERFO
Slide 48: Awards & Recognition
AWARDS & RECOGNITION IDC MarketScape APAC Indian Managed Multi- Winner in Technoviti 2022 Best Cloud Service (Excluding Japan) Managed Cloud Service Provider Provider and Cloud Cloud Services 2021 of the Year Award by Banking Technology (4th Year in arow) Frontier for IZOTM 2022 CLOUD & Recognized a
Slide 49: Transforming the Media Services Ecosystem
TRANSFORMING THE MEDIA SERVICES ECOSYSTEM Presented by Dhaval Ponda Vice President and Global Head, Media & Entertainment Services
Slide 50: The Market Opportunity
THE MARKET OPPORTUNITY Unprecedented growth and opportunities GROWING CONTENT DIRECT TO CONSUMER GROWTH IN GAMING LIVE PRODUCTION FOOTPRINT Average content & ESPORTS GOES REMOTE Global sports media consumption $545 Bn market by 2028 $4.7 Bn by 2028, rights: $70 Bn > 50 hrs per week with a CAGR of 13
Slide 51: Transforming the Media, Sports & Live Events Industry
TRANSFORMING THE MEDIA, SPORTS & LIVE EVENTS INDUSTRY Our infrastructure spans the world to allow end-to-end programme delivery at any scale, enabling consistency, reliability and speed of content dispersal through our core products. Manage distribution for 400+ media hotspots in 24x7 3000+ TV Dedic
Slide 52: Opportunity & Competitive Landscape
OPPORTUNITY & COMPETITIVE LANDSCAPE MEDIA PRODUCT HAS GROWN AT 40% YoY FY 22 $ 4Bn GLOBAL MARKET FOR VIDEO TRANSPORT $ 8Bn GLOBAL MARKET FOR VIDEO PRODUCTION MEDIA NATIVE PUBLIC TELECOM SERVICE PROVIDERS HYPERSCALERS PROVIDERS STRENGTHS: STRENGTHS: STRENGTHS: • Broadcast pedigree • Cloud services at
Slide 53: #BuiltForMedia Platform
#BUILTFORMEDIA PLATFORM Agile & Seamless workflows across the media value-chain MANAGE VIDEO AT SCALE MEDIA ECOSYSTEM Video Connect Video Connect VDN: Ultra Live Media Workflow Media-native Media-native Plus & Low Latency Engine Edge Cloud As a managed, scalable, networked service Media-Native Cloud
Slide 54: #BuiltForMedia Platform: Business Poised for Growth
#BUILTFORMEDIA PLATFORM Business Poised for Growth LEVERAGE GROWTH OF VIDEO CONSUMPTION STRATEGIC INITIATIVES Enable live video Bundle multiple video Cloud & Edge: E-sports & Gaming: distribution to ALL and data related Early mover for video Greenfield opportunity in a screens globally services opti
Slide 55: Remote Production – Enabling Agility & Sustainability
REMOTE PRODUCTION – ENABLING AGILITY & SUSTAINABILITY Managing over 27,000 hours LEADING Enabling Remote Production for the of broadcast to 433 Million CRICKET most popular Cricket league with households in over 100 countries LEAGUE 55+ matches across 10 cities Enabling Dorna a centralized remote pr
Slide 56: Hybrid Distribution: Enabling Scale & Sustainability
HYBRID DISTRIBUTION: ENABLING SCALE & SUSTAINABILITY Reducing F1’s Connecting a broadcast travelling freight by audience of 34% 1.55bn Empowering tomorrow Average time to Enabling F1 to broadcast to 180+ for the World’s Greatest transmit data 200MS Racing Spectacle Territories globally Empowering Fo
Slide 57: Driving Innovation with Media Native Cloud & Edge
DRIVING INNOVATION WITH MEDIA NATIVE CLOUD & EDGE Delivering an engaging viewer One of the most premium water experience for South Korea’s sport races spanning across Europe largest sports broadcaster and Americas First sports organisation to deploy remote monitoring Remotely producing and distribut
Slide 58: Collaboration and Connected Solutions
COLLABORATION AND CONNECTED SOLUTIONS Presented by Mysore Madhusudhan Executive Vice President – Collaboration & Connected Solutions
Slide 59: Collaboration Solutions Overview
COLLABORATION SOLUTIONS OVERVIEW ENABLING CLOUD APPLICATIONS DIGITAL EXPERIENCE ECOSYSTEM ENHANCED CUSTOMER AND EMPLOYEE EXPERIENCE Tata Enabling: Communication • Employee Engagement GlobalRapide s Connecting multi-site and • Customer Experience Connecting remote agents Customized, Converged • Digit
Slide 60: Tata Communications GlobalRapide (UCaaS)
Tata Communications GlobalRapide (UCaaS) KEY HIGHLIGHTS GROWTH STRATEGY Focus on large MNCs Tata Communications Joint GTM with TCS and Microsoft GlobalRapide launched Leverage partner ecosystem Significant increase in monthly leads KEY DIFFERENTIATORS Simplified User Global Microsoft Experience Gold
Slide 61: InstaCC (CCaaS)
InstaCC (CCaaS) KEY HIGHLIGHTS GROWTH STRATEGY InstaCC Connect Platform modernization launched Partnership with Genesys Cloud KEY DIFFERENTIATORS End-to-end Improved customer Global presence ownership and acquisition and availability integrated SLAs
Slide 62: Customized, Converged & Contextual Conversations
is helping enterprises deliver Customized, Converged & Contextual Conversations, not just more of them. While doing so, it optimizes costs, increase agent productivity and enhance customer experience and brand perception
Slide 63: Conversations Use Cases
Conversions Customer On-boarding Promotions Authentication eKYC Targeting Demand Gen In-Network Payments Platform Carrier Data Grade Privacy Security Cross-Sell and Up-Sell Customer Support Regulatory Engine Loyalty Programmes Surveys and Feedback Reminders Information-on-Demand
Slide 64: App Mortality
APP MORTALITY AVERAGE RETENTION CURVE FOR APPS 100 NON-MESSAGING 90 PERCENTAGE OF USERS STILL ACTIVE APPS ARE ON THE 80 DECLINE 70 The average app loses 60 77% of its DAUS within 50 the first 3 days, and 95% within 90 days. 40 30 Apps are expensive to build and even more so 20 to maintain. 10 0 1 3
Slide 65: Preferred Contact Channels
PREFERRED CONTACT CHANNELS Popularity of Business % of Centers Reporting Most Popular Contact Channels by Generation Contact Channels, by Age Which channels are most popular Electronic with your age-profiled customers? Internet / Smartphone Social Media Messaging Telephone (% of contact centers) Web
Slide 66: Let's BIGO
let's BIGO Powered by Tata Communications
Slide 67: Powering Customized, Converged & Contextual Conversations
Programmable Conversational AI Channel Providers Platforms Programmable interfaces AI-based, Natural for telecommunication Language Processing (NLP) infused virtual support agents Powering Customized, Converged & Contextual Conversations across Customer Journeys Human to Everything (H2X) Connectivit
Slide 68: Market Trends
MARKET TRENDS KEY TRENDS TOP 4 SECTORS IN 2028 SHARE OF REVENUE IN 2028 IoT adoption to be led by Smart Buildings & Asia-Pacific, Western Europe Smart Cities Connectivity: 9% and North America 5G Connected Cars Automotive to be a differentiator Hardware: 32% Hyperscalers expand into Tracking connect
Slide 69: Tata Communications in IoT
TATA COMMUNICATIONS IN IOT Tata Communications MOVETM Single Pane Commercial of Glass Transport Platform Connected Car Man Access Data Analytics & Visualisation SIM/eSIM/ SMS/2G/3G/4G Industrial IoT CloudSIM 600+ MNO interconnects Performance Cellular Insights Smart Utilities Material APIs for visib
Slide 70: End to End Non-Cellular IoT Solutions
END TO END NON-CELLULAR IOT SOLUTIONS SMART SENSORS THE NETWORK ALL KEY THE PLATFORM COMPONENTS OF IIOT SOLUTION THE APPLICATION ANALYTICS MANAGED SERVICES
Slide 71: IoT Solutions Enabling Use-Cases
IOT SOLUTIONS ENABLING USE-CASES CONNECTED OPERATIONS: SMART UTILITIES: MAN-MATERIAL-MACHINE CREATING SUSTAINABLE AND SAFER CITIES Enabling enhanced safety and productivity of 150K+ employees Powering 6 smart cities managing 200K+ Streetlights across 40+ locations Productivity Prevented 40+ safety A
Slide 72: The Evolving MOVE Stack
THE EVOLVING MOVETM STACK Digital Business Platform End User Applications Application Enablement Platform SPOG | APIs | Portal Data Exchange Platform SIM / eSIM / CloudSIM Application Enablement Platform Airtime Connectivity Management Platform
Slide 73: The Evolving MOVE Stack
THE EVOLVING MOVETM STACK Digital Business Platform Embedded SOTA Assure Connectivity Digital MVNO Fleet Assure / AIS-140 Renewal Assure Device to Cloud
Slide 74: A Day with MOVE
A DAY WITH MOVETM 1 3 Enabling eSIM / eKYC through Tata 2 Travel to office in a connected car consuming Using the platform to locate, book and 4 Order and track in real- time an online order Communications MOVETM news/radio while navigating pay for a parking thanks to Tata to provision a new SIM to
Slide 75: Sales & Marketing
SALES & MARKETING Presented by Sumeet Walia Executive Vice President – Chief Sales & Marketing Officer
Slide 76: Customer Imperatives in the Digital World
CUSTOMER IMPERATIVES IN THE DIGITAL WORLD ENABLING BORDERLESS End to end Digitization at the core of business operations GROWTH ENHANCING PRODUCTIVITY Seamless experiences for all stakeholders – customers, partners AND EFFICIENCY and employees BUILDING AGILITY Digital self-service model BOOSTING PRO
Slide 77: Strategy in Motion: Million-Dollar Club
STRATEGY IN MOTION DRIVING CUSTOMER OUTCOMES(FY19-FY22) • Deeper with Fewer Growth • Investing in our Customer Success Teams 33 accounts added in Million dollar club • MIX of Fortune 2000 and ET 500 CAGR of 10% vs Enterprise CAGR of 6% 75% of Overall Enterprise (share ↑ 8%) Increasing share of walle
Slide 78: Deepening Customer Intimacy
DEEPENING CUSTOMER INTIMACY WIN RATE • Win rate in top customers is 36%, about 10% higher than enterprise win rate FUNNEL ADD • Digital platforms and 84 services funnel add contributing to 60% of the funnel add in Enterprise segment 80 70 55 40 DIGITAL CONNECT CUSTOMER EXPERIENCE FY18 FY19 FY20 FY21
Slide 79: Tata Communications TCx Customer Experience Portal
TATA COMMUNICATIONS TCx –CUSTOMER EXPERIENCE PORTAL Digitising our customer touchpoints with TATA communications TCx Reporting Ticketing Policy Management Inventory Orchestration Mgmt. Platform Ordering API & Billing Integration
Slide 80: Effective Execution – Winning Big, Winning Strong
EFFECTIVE EXECUTION – WINNING BIG WINNING STRONG Hager group avails enhanced network stability and user experience from Managed SDWAN CUSTOMER OVERVIEW Founded in 1955, Hager Group is a French-German origin manufacturer of electrical installations in residential, commercial, hotel and industrial Sta
Slide 81: Continuing on Our Customer Successes
CONTINUING ON OUR CUSTOMER SUCCESSES STRATEGIC NEW WINS Multiple wins with Digital Global Swedish Engineering MNC Leading Financial Services Company in India Native Unicorns based in Europe • Cloud based 24*7 security operations center that is based on Nextgen SIEM as a • Secure Network, CPaaS Platf
Slide 82: Strengthening India Leadership
STRENGTHENING INDIA LEADERSHIP RECOGNITION SUCCESS MARKERS Double digit CAGR(FY 19-22) in India Enterprise Managed Multi Cloud Company of the Year revenue SD-WAN Company of the Year Network Transformation • Market leader in DC to DC connectivity Enterprise Network Transformation Provider Award • Exp
Slide 83: Addressing the Emerging India Opportunity (Prime)
ADDRESSING THE EMERGING INDIA OPPORTUNITY(PRIME) Volume led growth to address a wider customer base with standard products and bundles in fast-growing market segments. Automated tools for account engagement, order management and delivery India Prime – Segmentation India Enterprise Telecom Market (IN
Slide 84: Driving International Growth
DRIVING INTERNATIONAL GROWTH RECOGNITION SUCCESS MARKERS A ‘Leader’ in Gartner Magic Quadrant, for APAC Strong growth seen in Network 9th consecutive year Transformation(26%) and UCAAS (62%) Growth drivers in Americas are Network Moved from Innovators to Leaders in AMERICAS Transformation(18%) and C
Slide 85: Growth Drivers
GROWTH DRIVERS DIGITAL NEW LOGO LARGE DEALS FOCUS TRANSFORMATION ACQUISITION • Momentum in Fixed Digital Platforms • Large Deals order book up 13% YoY • Augmenting Headcount for new & Services business, growing at a 3 customer acquisition in international year CAGR of 20% • Large deals open funnel r
Slide 86: Thank You
THANK YOU tatacommunications.com www.tatacommunications.com @tata_comm http://tatacommunications-newworld.com www.youtube.com/tatacomms © 2022 Tata Communications. All rights reserved. TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Private Limited in certain countries.