Singapore Telecommunications Limited · SGX:Z74

Singapore Telecommunications — Singtel — Investor Day (June 2019)

17 slides from Singapore Telecommunications's investor day presentation, Jun 11, 2019

  1. Slide 1: Singtel Investor Day 2019 Consumer Singapore

    Singtel Investor Day 2019 Consumer Singapore Yuen Kuan Moon CEO, Consumer Singapore June 11, 2019

  2. Slide 2: Evolving into a digital telco of the future

    Evolving into a digital telco of the future C Ramp up on strategic digital partnerships Continued focus on providing Deliver next-generation B the best network experience ‘phygital’ experiences D DATA & INTELLIGENCE Innovative products Accelerate A that cater to customers’ needs Digitalised digitali

  3. Slide 3: GOMO (Get Out More Often)

    INNOVATIVE PRODUCTS & SERVICES A GOMO (Get Out More Often) Freedom Convenience Value • 20 GB $20 • • 200 mins 200 SMS • Free Caller ID Less fuss. More fun  No-contract SIM-Only  All-Digital (buy online and get help online!)  Pay upfront with no bill shock  On-demand data add-on  eBill with auto

  4. Slide 4: Providing content and data to match customers' lifestyles

    INNOVATIVE PRODUCTS & SERVICES A Providing content and data to match customers’ lifestyles Wide variety of content, paired with big data offers Mobile Data Revenue Exciting phone launches CAGR 16% Samsung Galaxy S10 Google Pixel 3a (Singtel exclusive) FY17 FY18 FY19 4

  5. Slide 5: Enhancing value and customer engagement

    INNOVATIVE PRODUCTS & SERVICES A Enhancing value and customer engagement Greater home MySingtel App provides 24/7 instant, Wi-Fi connectivity convenient access to many services Wi-Fi Mesh 5

  6. Slide 6: Decommission old platforms

    CONTINUED FOCUS ON THE BEST NETWORK EXPERIENCE B Decommission old platforms Migrated our analogue voice on copper platform to digital  Long-term >5 years progressive replacement of voice switches  Contributed to Singtel Group cost reduction targets, through lower Operating Expenditure  Monetised

  7. Slide 7: Evolving towards infrastructure of the future

    CONTINUED FOCUS ON THE BEST NETWORK EXPERIENCE B Evolving towards infrastructure of the future IMDA 4G Coverage QoS 100.0% 99.9% 99.9% 99.8% 99.7% 99.6% 99.6% 99.5% 99.4% 99.5% 99.3% 99.2% Launch of 5G Garage with Singapore Polytechnic Singtel has led the market for 17 consecutive quarters Peak LTE

  8. Slide 8: Establish new partnerships and business models

    STRATEGIC DIGITAL PARTNERSHIPS C Establish new partnerships and business models Exclusive benefits to drivers • 20% off combo plans • Free caller ID • Free data on Driver App (up to 2GB) 8

  9. Slide 9: Singtel Rewards

    STRATEGIC DIGITAL PARTNERSHIPS C Access to priority sales and exclusive deals Singtel Rewards 9

  10. Slide 10: Next-generation 'Phygital' experience

    D NEXT-GENERATION ‘PHYGITAL’ EXPERIENCE Online-to-offline integration - omni-channel experience Market-first ‘Phygital’ Innovations Fully Integrated Omni-channel Any Time, Anywhere, Any Mode Online Offline Offline Omni- Online channel Omni- channel • Next-gen Singtel Shop @ Comcentre • Drive shift t

  11. Slide 11: UNBOXED by Singtel

    D NEXT-GENERATION ‘PHYGITAL’ EXPERIENCE UNBOXED by Singtel Combining Intelligent Design MOVE ME! 24/7 Pop-up & Flexible & Hybrid solar- accessibility movable modular power With Powerful Technology Personalised Easy-Assist with Secured by Buy & collect now with facial Video Chat Sentinel Security wit

  12. Slide 12: Accelerate digitalisation through analytics and Agile

    E ACCELERATE DIGITALISATION Through analytics and Agile methodology Data Agile way of Analytics working Drive outcome Core business (Minimum Viable Product) Analytics & Upselling & Contextual Segmentation cross-selling targeting Digital Mobile Plans Services & VASes Product VAS churn model AI / Mach

  13. Slide 13: Accelerate digitalisation through automation and job re-design

    E ACCELERATE DIGITALISATION Through automation, process re-engineering & job re-design Automate first Digital capabilities Job re-engineering and re-design Robotics Process Automation  From single to multi-functional employees & other automation tools  From manual, repetitive tasks to higher value

  14. Slide 14: Drive productivity and better customer experience

    E ACCELERATE DIGITALISATION Drive productivity & better customer experience Monthly active app users (‘k) % of online sales transactions My Singtel App Users 26% 24% 1,031 23% 1,022 22% Q1FY19 Q2FY19 Q3FY19 Q4FY19 982 % of self-help transactions 952 67% 66% 64% 61% Q1FY19 Q2FY19 Q3FY19 Q4FY19 Q1FY19

  15. Slide 15: For more information

    For more information Mobile service revenue 15

  16. Slide 16: Mobile service revenue remains stable

    Mobile service revenue remains stable Despite industry trends & impact from IFRS151 Revenue (S$’m) 476 450 Service revenue impacted by: 376 366 377 370 393 393 • Lower voice usage & data competition Equipment revenue varies with handset • Increased SIM-only penetration launches • Adoption of IFRS15

  17. Slide 17: Disclaimer

    Disclaimer: This material that follows is a presentation of general background information about Singtel’s activities current at the date of the presentation. The information contained in this document is intended only for use during the presentation and should not be disseminated or distributed to

Singtel — Investor Day (June 2019) on 6ix