Singapore Telecommunications Limited · SGX:Z74
Singapore Telecommunications — Investor Day (December 2011)
10 slides from Singapore Telecommunications's investor day presentation, Dec 2, 2011
Slide 1: SingTel: Asia's leading communications group
SingTel: Asia’s leading communications group SingTel Regional Mobile Investor Day 2 December 2011 Group CEO, Chua Sock Koong
Slide 2: Forward looking statement – important note
Forward looking statement – important note The following presentation contains forward looking statements by the management of Singapore Telecommunications Limited ("SingTel"), relating to financial trends for future periods, compared to the results for previous periods. Some of the statements conta
Slide 3: Changes in customer behavior, technology and the wider industry present challenges and opportunities
Changes in customer behavior, technology and the wider industry present challenges and opportunities Competition from non- Social networking traditional players National Broadband Networks More than 800 million Facebook active users - 3rd “largest country” in the world Facebook Credits Connected dev
Slide 4: Growing the core business and grow new businesses
Growing the core business and grow new businesses Growing the Growing new Growing our Core businesses Associates › Customer leadership › Consumer digital life › Strategic value add › New business models initiatives through regional to monetize data › Enterprise ICT business › Leading in an NBN initi
Slide 5: Growing the core: driving operational excellence
Growing the core: driving operational excellence › LEAN Six Sigma implementation › Strong Customer Experience KPIs and strong rewards programs › Enhancement of customer analytics capabilities › Reducing cost through automation and improving processes › Take advantage of newer and more cost efficient
Slide 6: Growing new business: grow our share of customers' wallet
Growing new business: grow our share of customers’ wallet through relevant & personalised services Our › Many touch points with customers › Trusted local operator strengths › Understanding of customers’ needs › Local knowledge and partnership with local vendors Content distribution Content aggregati
Slide 7: Growing new business: multi-pronged drive to innovation
Growing new business: multi-pronged drive to innovation Innov8 is providing intelligence from, and building our reputation in the hotbeds of innovation Blk71 Idea Factory brings in SiX allows developers to bring their quick-win innovations products to market with us 7
Slide 8: Growing our associates: Strategic focus across the region
FY2012collaboration Growing our associates: Strategic across Focusthe region › Support associates in strategy and market operations through the power of our regional scale › Share best practices and experiences to shorten individual learning curve › Build associates’ capabilities to capture mobile b
Slide 9: In summary
In summary Growing the Growing new Growing our Core businesses Associates Investments › Strategic investments to help Group gain scale and fast-track service rollout Innovation › Leverages core assets and proprietary insights to create differentiation against competitors and capture growth opportuni
Slide 10: Slide 10
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